I was not super impressed with this particular Apple store. The problem was that the battery in my was dead and it would not not hold hold a charge for anything. They kept my notebook for 5 DAYS and came up with the idea that it's a software problem and that I am clearly not doing anything right in regards to taking care of it. It wasn't my fault, I swear! They could have easily fixed the problem in 5 minutes by giving me a new battery, but instead, they chose not to believe me. hmm...interesting. When I came back 5 days later, I still did not have the new battery. I told them that I would be leaving for Poland in a month (which is the truth) and that I did not want to deal with this halfway around the world. They backed down and finally gave me a new one. Once I explained my situation, they were very understanding. And I don't mean to be too harsh, normally I have really good luck at Apple stores and they are very helpful. Also, this store is always super crowded, so if you have any problems/questions in regard to your Apple products, get ready to wait! read more

My most recent repair experience wasn't good. Brought in a Macbook pro that kept booting in safe mode. I thought the shift key was stuck down or something. At the apple store they tell me that there is evidence of corrosion and water damage and it will cost $800 to replace since water damage is not covered by apple care. So I take the computer to the UM computer showcase and they find no evidence of water damage and replace the keyboard under warranty. tl;dr apple tried to charge $800 for a repair that the UM computer showcase did for $0 My past repair experiences have been good so I'm not going to trash the place, but I thought I should write this here for the UM students. read more

The customer service is excellent and they certainly do their best to make sure you're not left standing around, but that doesn't mean there are not a few minor misteps. First the good. It's really impossible to go to the apple store without staff being friendly and willing and able to help. This is certainly what I found on 1/29/15 when I went there during lunch and found the place packed with more apply employees than customers. Though I think this is largely due to the fact that finding this apple store not positively overflowing with customers is pretty rare. I guess I was just lucky. As far as products go, they have apple products. However that was to be expected, they also have really neat products that were rather unexpected. For instance the philips programmable light bulbs look really hot and after a chat with an apple employee I'm pretty sure I'll be looking into these further to see if they can fulfill some of my home lighting needs. Who ever thought I'd find that in an Apple store? Now on to my complaints. As much as I do love apple products, they can at times be frustrating. For instance, I love my 17 inch Macbook pro, but can I replace it with a new one? No, they stopped making them. I'd consider a tablet that could replace my pc, but good luck getting an Ipad to do office and visual studio. So there are some product limitations. Finally back to the apple store with more employees than customers. I have at times been here and had to wait over a half hour for service, even when I had an appointment. So while I know that now I was in and out, there are times when the service is slow to a crawl. I guess that's the price of popularity. read more

Terrible customer service! All around. So 1st they didn't have me in the system even though I had a confirmation number. So then they helped a bunch of people who sit down after me. When I asked about it, the mouthy employee said thanks for being patient. Once I got someone to see me, she kept trying to sell me products. I told her 4 times my phone was a corporate phone and I'm not authorized to do that however Verizon & BestBuy confirmed my phone was reported to have a recall. I finally walked out. By far worst app Lee customer service I have ever seen. read more

This is a pretty small Apple Store in Briarwood mall. Definitely has the essentials to buy everything Apple buy the stock is a little bit lower than some other bigger stores is what the rep said. read more

Wasn't a great experience. Asked about the MacBook Pro with retina defect and the salesmen didn't know what I was talking about. We bought one anyway to take home to see if its the model with the LG screen. If it is the defective one with the bad retina screen we will have to drive back here and return it. Wouldn't be that bad but I had to drive 1 1/2 hours to get here. The salesmen didn't help me check, just wanted to ring me up. read more

One bright spot in the midst of a really declining mall (full of really tacky bazaar type kiosks selling junk). The Apple Store is always full of people who may be shopping or may just be test driving the software and hardware on display. Best thing:the kids-sized table with a laptop and fun stuff for little kids to do. I had a sneaking suspicion that one little one had just been left in the store to amuse himself while his caregivers were shopping elsewhere. Nice folks the apple geniuses. They also replaced a malfunctioning device for us. read more

I took our grizzled ancient MacBook to the Genius Bar today because the battery had failed and was swollen. I'd already unscrewed the back when I presented it to Casey. He explained that Apple doesn't provide them with batteries for 10-year-old laptops, but that he could remove the old one so that I could pop in a new one myself. Cool. That worked fine for me. Casey was back from their tech room in about 10 minutes. Our MacBook was now relieved of its pregnant battery and he had repaired the stress damage it had done to the case and track pad. He'd also reassembled it with a set of brand-new screws, putting me in a perfect position to get a new one in there myself. Casey was quick, personable, communicative, and extremely helpful. Our machine is running great and it cost me nothing but a few minutes of my time. This was perfect customer service. Thanks, Apple! read more

A pretty small Apple store but they fit in quite a bit in this store. I came here for an issue I had with my Mac. I had an appointment but I was more than 30 mins early but they were able to squeeze me in early anyway. The guy I met with (I refuse to call them geniuses) was really good and was able to fix my issue real quickly and also set up my Apple warranty at the same time. This mall is not the nicest in metro Detroit but they seem to have it together at this Apple store. read more

It was time to replace the iBook G4! I had run out of space on iPhoto and since I didn't have an Intel processor, I knew it'd be hard to keep it running. My Mac Guru, Tim, had picked out what I wanted out of our conversation, ordered it, and sent me to pick it up. iI always listen to the Mac Guru! Alex, at the Ann Arbor store, had my computer waiting and he was sweet and happy to help me get everything I needed! I will definitely be back! read more

My daughter consistently gets good service here whenever she has a problem with her laptop or phone. This remote father greatly appreciates the Technology Safety Net that Apple and this particular store location provide. I've visited the store a few times myself and have enjoyed the browsing experience. But mainly it's the good support and service that my daughter receives that I want to highlight in this review. read more

It's an Apple store of course it's great. But the day I have to wait in a roped off line stretching down the mall for the newest iPhone is the day I gas myself. Really people you have nothing more in your life than the new iPhone 6 I can wait for the 6 s a few month later then what yours is old and shitty compared to mine read more

I love Apple yea prices are a lil high but the products are amazing!! You get what you pay for!!

Five stars for Chris Chaulk! I came into the store in a complete panic after wiping all of my applications off my computer. Chris could not have been more understanding, helpful, or patient. He turned a major catastrophe into a manageable problem, all the while calming me down with a his calm demeanor and some very sage advice. He went above and beyond to help me out. read more

Overall it was a pretty good experience! I broke my screen and called the same day to man an appointment. Was super easy and they had appointment for that day. They were all super friendly and very helpful. I have apple care so it was WAY cheaper that I expected. I SUGGEST APPLE CARE EVERYONE. The only reason I am not giving 5 stars is because it took almost an hour longer than they said. If you don't mind waiting these people are great, and will definitely do a fantastic job! Thank you!! read more

Pretty packed but, the Apple employees got to every single customer, addressed their concerns and got the customers out happy

I don't have issues when I go into the store. They're nice. Calling the store and talking to a human is IMPOSSIBLE though. They have thirty people working at a time and have a garbage automated system answering the phone? No thanks! The automated system was telling me where on my start menu to find my computer's identification information.... Great, BUT I'm trying to buy a battery, so I can't turn the computer on. What a terrible system for an otherwise nice company. read more

They are truly the best at this store! Always helpful and fully staffed. Nobody is to busy and they are focused on your particular needs. I've been a mgr in Customer Service for over a decade, and the folks and leaders working at this store ROCK!!! I will drive out of my way to spend money at this store vs. any other. read more

Worst customer service setup ever. Tried calling in to set up an appointment, no one could take the call and the system kept sending me to iTunes. The remote support technician was not at all helpful. Totally useless. Very disappointed as I have always had better interactions with this location before. read more

As good as it gets, customer service is great, the employee who helped​ me, Zeke, made replacing and buying a new phone the easiest part of my week read more

I got a used iPhone and was having problems with it. My friends who were experienced with iPhones couldn't help, so I brought it by the Apple Store in Briarwood. I was helped by Ametra, who solved the main problem in less than two minutes. Then two minutes later she solved the other problem. Very impressive! And there was no charge. I'm impressed with Ametra and the Apple Store. read more

I had my MacBook Pro for 2.5 years before it suffered rapid decline over about 3 months. Boy was I glad I had AppleCare! My laptop ended up getting shipped out 3 times, which was painful because my productivity was quite stifled without it. But the folks at Apple were so responsive and intent on fixing it that there was no way I could get mad. At the end, the logic board was replaced (twice), so were the ram, magsafe board, and battery. Even after all that, my laptop still had problems. Eventually, we all threw in the towel, and they gave me a new one! =O They say it doesn't happen often where they have to replace a computer. It comes to show how committed they are to their customers! read more

I just needed a laptop charger because, like a fool, I left mine at home. I was assisted from the moment I even looked like I MIGHT be walking in. It was such a smooth and painless transaction. The apple dude just scanned everything on the spot. Such a pleasant experience! read more

Quite possibly the worst experience of my life. I went in to return my brand new iphone 6s plus. The phone kept freezing and was having many other issues. I returned the phone and then asked if I could have my iphone 5 power button fixed. They said I was eligible for a free new phone replacement because it was a part of the replacement program. After waiting for the new phone, the genius returned and said that I was just out of the 3 year warranty window, so I would have to buy a new phone. He said my button could not be fixed and that the only way to get it fixed would be to buy a new phone. I then asked for a manager. His name was Gary. He was completely rude and did not care for my situation at all. He said, "You don't have to buy an iphone" and insisted that I no longer purchase apple products. I cannot believe this happened today. read more

What a disaster! They have eager young employees, who do NOT know what they are doing! They sold me a locked iPhone, when my specific request was for an unlocked phone! I was looking for an iPhone 5S. They ran us all over town trying to get us set up with our carrier. On this little journey, we found an independently owned store, who sold me an iPhone 6 for more than $100.00 LESS than the Apple Store at Briarwood, and quickly hooked me up with my carrier. I had to drive across town to return the 5S! It should be noted that there is no place to sit down in this store when you're there for a very long time. I tried to move an unoccupied stool from one area to another, but was told I had to leave it in it's place. Unbelievable. read more

Worst apple service that I have ever received. I took my phone and my mothers phone with the exact same issue that has been going on for months; phone does this weird jumping on the screen. Mike, the Apple employee, "helping" us just stated that we only needed to update our phone to the new software. When then I explained that every time I update it to the new software it gets worse, for both phones. He then stated that it could be a bug on the phone which he wanted to restore the phone completely. I then asked how both phones got this "bug" for which he didn't have an answer for. Really had no solution to the problem. read more

The customer service at Apple is one of the big reasons I buy Mac. I recently brought in my MacBook Pro (just over two years old) in for a service because the "Service Battery" alert was on. They replaced the battery in no time. Plus it was free! Normally Mac doesn't cover the battery past one year (even with the three year Apple Care, which I have), but they gave it to me anyways. A note though, make sure you make an appointment BEFORE you come in to make sure you don't have to wait forever. As long as you do that, you should have no problem! read more

I visited the Apple Store in Briarwood last week. I can only describe my experience as mediocre at best. It seems that there is a disconnect between telephone support and the retail stores, and the lack of communication can make things difficult for customers needing technical support/repair/replacement. I spoke to telephone support on two occasions, and since the multiple troubleshooting steps did not resolve my WiFi issues with my iPhone 5, they directed me to an Apple Store to get a replacement. However, I was less than enthused with my assigned Genius upon arriving at the store. It's unfortunate that I don't recall his name, and it's not listed on my receipt. He was a heavyset white guy in his mid/late 20s, wearing a knit cap over his long hair. Anyhow, I was running a few minutes late, and when I called the store they acted like it was no problem and said they would notate my reservation. When I arrived, the Genius had a different attitude. I was no more than 3 minutes late and the first thing he said was that we could do some quick troubleshooting and try to resolve the issue, but there was only "limited time left in the reservation". I scheduled the day before and their reservation slots were open from morning til evening. It's not like they were THAT pressed for time if they had that many openings. Next, the Genius admitted he knew nothing of the WiFi issues I was experiencing and hassled me about replacing the phone because it connected to the Apple Store WiFi successfully. I explained that there were hundreds of pages in the user forums about the problems, and even a news site reporting that Apple had acknowledged the problem. Even Netgear has a page on their site saying they are aware of widespread problems related to iOS 6 and are awaiting more information from Apple. He would not consider this information because it was not "official Apple documents". Although he did end up replacing the phone, he was very patronizing and acted like he was doing me a huge favor by replacing a brand new item that was defective. He also told me that if I experienced the same problem, that it was the fault of my router and that they would not replace the phone again. Keep in mind, I brought the router with me to prove the connectivity issues and he wouldn't even connect it to a power source. In this case, the end does not justify the means. Just because my phone was ultimately replaced does not make everything all better. If telephone support acknowledges the issue, and finds that my phone was affected and promises replacement, then that information should be made available to the employees at the retail store. It seems like they have no idea what telephone support says or does, and they aren't interested in learning either. It's almost as though calling isn't worth the time, because you have to go through everything again once you arrive at the store. Not only that, but they could refuse to help you at all, regardless of what you were told on the phone. There were some good aspects to my experience. Every time I called the Apple Store, the employees were extremely friendly on the phone. Obtaining a reservation was quick and easy. My wait time for the Genius upon arrival was less than 5 minutes. The usual Apple Store setup is also very appealing -- having a working display of every product so that you can experience it for yourself. My experience wasn't terrible, and it won't deter me from visiting this location again. I just hope that next time I get a different Genius and that my experience is much better. read more

I had a broken screen & run down battery on my iPhone 6. The service was amazing. I worked with Malik! He was knowledgeable, courteous & got me a deal on a replacement phone. Highly t Recommend! read more

The guy that helped me decide what phone to get was so helpful and honest on his opinions of each product. It was s busy day but he still was patient and took care of me quickly but sufficiently. Will be back! read more

Our company has an apple business account and so I regularly pick up larger orders from this location. I can't say enough good stuff about the biz people here. They are all smart and funny and vey professional without being stuffy. I genuinely enjoy working with these guys. read more

Had a great experience here with Tony, who went above and beyond and helped me back up my phone and Mac before sending them both in for repairs. Very much appreciated the time he took to make sure everything would go right, and although it was a time commitment, it was well worth it. read more

I went in for a phone repair. I arrived right at 10am, to expedite the process. I shattered my phone once before, in NYC, and it took about 20 minutes to replace it. That's clearly the sign of a large operation. This is a smaller store, by far, but the quality of service is still the same. Apple staff was very friendly and knowledgeable. Unfortunately, they didn't have anyone working triage until 11am, so I had to wait about an hour and a half before I could speak to anyone about my issue. When I did finally speak to someone, the issue was resolved in about 25 minutes! read more

My new iPhone had been crashing 10-20 times per day and after waiting in line at the Toledo Apple Store for 2.5 hours the "genius" told me to try uninstalling Safari and if that didn't work I could make another appointment. Since they were completely useless I drove an hour north to the Ann Arbor store and they tried to fix my iPhone multiple ways before submitting a ticket to the IT team. They still weren't able to fix my phone, but I experienced the same crashes on all of the demo iPhones as well as the replacement I got. I think that it was just poor integration of the software and hardware that cause the plus version of the phone to constantly crash, but at least the employees at the Ann Arbor store did what they could to address the problem. read more

Excellent store. The staff is always eager to help or just leave u alone if that's what u want. Well stocked with iPods, iPads, iPhones and plenty of Mac computers! Love it that everything is out in the open and u can play with merchandise! read more

The store was amazing. I usually go to Twelve Oaks Mall, but decided to come here. My wait was less than five minutes, which has never happen at an Apple store. The issue was corrected fast and I was on my way within 30 minutes!!! read more

We went here on a first-grade field trip to learn how to use iMovie, and it really exceeded my expectations. We divided up into groups of 2-3 people, and each group could choose to work with an iMac or an iPad. There were five Apple staff assigned to our classroom, and they were incredibly friendly and spoke to the kids at their level. We learned how to shoot video footage for our iMovie library and how to edit. Every child got a t-shirt, their own set of ear buds and a flash drive bracelet with a copy of the iMovie they made. Each chaperone got a copy of all of the trailers that the kids made. We spent two hours in the store, and it was a great experience. read more

When you walk in they can't see you and will schedule you for another time. Fine. Cost of doing business at a popular place. But when you return for your appointment and wait 45 minutes without seeing anyone ... not cool. They could at least tell you when you check in that they're running behind and give you an estimate. This location is in a mall and you could walk around. Or they could use something like technology and text you that says they're running late and will be able to see you in X minutes. Instead you just end up sitting around like an ass getting more and more frustrated. Also wasn't like I came at a peak time: random Thursday in January middle of the day. Kudos Apple Store for completely wasting my time. read more

I received an email about a poor quality issue with the 6 plus camera. I made an appointment arrived early and checked in without incident. My report was entered timely and the quoted time of returning my phone to me was met. However my phone was given to the staff with a clean screen having been just removed from my otter box case by Bobby. When I received my phone back the screen had lots of prints and smudges. I'm thinking for the price of the phone a microfiber cloth should be in the staff pockets to offer a better experience for repair customers. read more

I came into the Apple store without an appointment and was told it was going to be a 45 minute wait, I said that was fine fully expecting to wait that long. I opened up my laptop to work on some homework and an employee came over and plugged in the computer to charge without me asking. About 10 minutes after sitting down I was greeted by a technician and moved over to another area to be assisted with my computer. The technician was super friendly and relatable. He tested my computer battery life, and it was still good. Then he checked to see if I could get the casing replaced on my Macbook, but it was no longer under warranty. He gave me a number to call to see if they would make an exception. I told the technician about my charger issues and he sold me a replacement with a 3 month warranty for $65.00. He also showed me the correct way to wrap around the cord when storing or traveling, that was cool! I also told him about my charger issue for my iPhone 5 and they replaced it for free! It was a great experience. After leaving the store I called the number and spoke with someone about replacing my casing for my Macbook. They were willing to waive the fee and sent an email to me to bring back into the store. Justin, an Apple Senior Technical Advisor on the phone was so polite and helpful. We had a great conversation with a ton of laughs. I love Apple because they're always consistent from their products to their customer service! I will be an Apple Customer for life! read more

Apple Briarwood - New charger for MacBook - Computers Near Me - Ann Arbor, Michigan