Just bought my iPhone 4. I was on the reservation list. Got the email. Made an appointment. Went in. Activated, paid, walked out in ten minutes flat. The staff was all over it. The store was busy but they were handling it. It took longer to buy an after market case and get the screen protector put on from the nice people in the kiosk (non Apple) downstairs. I have yet to have a bad experience at this store. Thanks Apple. read more

I always feel well taken care of by Apple Cherry Creek. This past iPhone upgrade, I had to go through this whole mess to change my carrier while upgrading through the iPhone Upgrade Program, and the staff who helped me were infinitely patient and kind during that long, obnoxious process. Everything worked out and I'm happy as a lark now! read more

We went into this store with every intention of purchasing a new iPhone. We had the first appointment time slot of the day. I was pretty excited about getting a new phone with an improved camera. The woman helping us really just wanted to sell us a box with the phone in it with no instructions and get us out of there. We had questions. She was impatient and I could not help but feel that it was because of our age. We are seniors and we don't buy a new phone every year. Some things have changed. We wanted clarification. She more or less told us not to bother buying a new phone and adios. Very disappointing. read more

I'm a fanboy, so of course I love the Apple store! I DO wish they'd hire more Genius' Genii? and maybe equip a few more blue shirts with check out devices. My biggest complaint is that if you just walk in and want a new battery or iPod case, it can take forever to just pay and get out. The store is packed, and the blue shirts are so busy even the "cashiers" are just help customers, explaining trackpads to blue hairs. It kinda sucks! read more

I had to stop by here to get my battery replaced. We were checked in relatively quickly, although the first lady at the door couldn't do it and passed us on to the guys in the middle. The rep came out in a decent amount of time and took the necessary information for my battery change. Although she didn't give me her name, she was somewhat friendly. She told me that it would take an hour to get the replacement done, which is better than the 2.5 hours it normally takes. When I came back to get my phone, the second lady who helped me was very pleasant to work with. If I have to come to an Apple store, it'll be this one. read more

I love this store. The staff is very knowledgeable, and as long as you schedule an appointment in advance (which I HIGHLY recommend), you won't be stuck waiting for an eternity. The down side: It's inside of a mall, the most pretentious mall in Denver, at that. You now have to pay to park there and that's just absurd. read more

Okay, why would you review the apple store (like I am). This joint can be found in every city from here to Timbuktu. Is this why? Well, it is....clean. I'll give it that. IPod's are nice. Mac books are nicer. (Usin' one now...in fact). Okay, so its true Everything is better with the apple--just like the garden of Eden. read more

Great service but never got my receipt in the iCloud mail as was promised by the associate. Had to call Apple support to send me one.

The "helpful" staff at this store is one of the reason we are working very hard to be an Apple-less home. Shitty, condescending staff that doesn't give a fuck about you or your situation. After asking Genius "Joe" why I was paying to replace my third iPhone in less than 3 years, he suggested I might want to go elsewhere and buy a "flip phone." Yes, he actually said that. Stay away from this store. The people who work there couldn't care less if you live or die. read more

I had a great experience prior to visiting this store and at the actual store itself. I ordered my Mac laptop the old fashioned way - I called the store and asked for help. David Tenderly is the (awesome) associate who helped me figure out exactly what I wanted over the phone. It was my first Mac purchase and I really needed help figuring out exactly what to get (storage, RAM, etc.). David was extremely helpful and I didn't feel like he was "pushing" me to make a sale. I already knew I was going to buy the laptop, I just wanted some experienced human intervention to help me make the best choice. He rocked. Today I went to the physical store in the Cherry Creek mall to pick it up (long story, we live in a huge apt building and I didn't want my $2000 purchase at risk of getting "lost" in the mail, lol). I got a text message saying it was ready (awesome/easy). The store was crazy busy - but as soon as I walked in someone immediately helped me and took my info and said someone would be here to help me soon. Within 30 seconds an associate named Will came and helped me - as soon as I had my order # and ID he brought me my stuff (laptop, headphones, ethernet adapter). Then he took it one step further - when he realized that I was a Mac newbie he offered to help me set it up in the store. I am **so** grateful he did this, because I (somehow?) had 2 Apple account IDs for iTunes. Over the course of several minutes he helped me troubleshoot to get my account down to 1 ID that I preferred. Not only that, he helped me through set up of a few things and was extremely professional/courteous. Long story short, I had a great experience here - would highly recommend. read more

I am a 64 year old surgeon, so...technically gifted, but not "tech-gifted". I find the set up of all Apple Stores annoying, as there seem to be countless employees roaming around with their earphones and iPads, but rarely anyone that will stop and help. At this store, I am met at the store entrance by someone who gets my name, taps in some iPad data, and promises I will be met at the counter with my product selection. No one ever meets me, at least before I lose my mind and walk out. In the end, to accomplish anything, I grab an employee (men, can't grab women) and beg for help. You would think a multi-billion dollar tech company could figure out how better to serve the clientele who take the time to actually visit the store personally. Rick K MD read more

I would not recommend this place at all. The support staff is unsympathetic and patronizing. They act as if they have a superiority complex as they work with you and are dismissive of clarifying questions and belittling to the customer. I was visiting Denver when my phone began to have intense software issues. After spending 2 hours at the store, my problem was not resolved and I had no desire to return for help due to the unpleasant experience. I chose to wait 5 days and get my phone examined at the Apple store in my home state rather than revisit this location. read more

Came in on a busy Cyber Monday with an appointment but it was to busy to be helped within my schedule. I left mad but understood it was kind of out of their hands; it was crazy in there. I called on my way home and re-made an appointment two days later. Jaheev the manager, very friendly and actually remembered me, made sure I was helped and taken care of. The whole staff is nice and well organized. Don't make appointments on holidays, duh. They ended up taking care of my problem, a broken screen, no charge! Will definitely go back. read more

I recently had some problems with my 3 year old 13" MacBook. It was out of warranty, and had no Apple Care protection plan. Hell, I even spilled a cocktail all over it one night! I brought it to the Genius Bar only to find out the hard drive was failing. The Genius asked me if I had a protection plan. When I told him I didn't, he said "That's ok. We can still replace the failing hard drive under our under our quality program, for free." Imagine my surprise! I was figuring that this repair would set me back at least a few hundred dollars. And on top of that, the guy said he would replace the keyboard part for free as well; the plastic surrounding the keyboard had cracked and chipped off. I'm pretty sure the Genius' name was Peter. Go find him if you are having similar issues. read more

My iPhone 6S needed a new battery. I contacted Apple to order said battery then scheduled an appointment for the repair work when I was notified that the battery was at the Apple store. I dropped off the phone then ran some errands. When I came back, they handed me my phone and said they were unable to replace the battery as the phone showed signs of water damage. I guess there is a water damage indicator inside the phone. They told me I needed a new phone. I was perplexed as my phone has never been exposed to water. I contacted Apple and they said they would not replace the battery as they couldn't warranty the phone. I ended up taking the phone to Batteries Plus and for $69.99 - $10 coupon they replaced the battery. And guess what? Water Damage Indicator: Not Evident Yep - there was never any water damage. Criminal read more

If you have a broken MacBook GO TO DENVER MAC REPAIR STORE the techs here doubled the price to fix a broken screen because of other made up issues they were trying to charge me for. read more

I cleared all of my recently opened apps before getting a repair done on my phone. After getting the phone back I checked what was opened out of curiosity, and my recently deleted photos folder popped up (which is a folder I had never opened before). When we give employees the password to our phones, which nowadays contains so much of our lives, I would hope to be able to expect a high level of ethics and trustworthiness. I unfortunately cannot expect that now. Other negative: repair took longer than the anticipated time Semi-positives: phone is fixed (albeit the issue came up immediately after the warranty expired, go figure), and staff was friendly (but now considered to me to be untrustworthy) read more

Recently I purchased a new iPhone X from my provider. After a went to the Apple store in cherry creek to check if my old iPhone 6s Plus was worth anything, I was told by one of the Apple store workers that I could bring it and get credit for it if I was going to purchase a new Apple device in the store. I returned a few days later to purchase an iwatch and I was greeted by another helper who completely discredited the previous information I was given, wasted my time, and was rude. I was so frustrated that I just left. Planning on calling the store to understand why their employees provide misleading information. read more

Great Apple outlet for tinkering and, occasionally, buying something. I've bot my mac and the majority of its accessories from this store, mainly because I trust Apple to sell quality product (if quite expensive). The employees are very friendly, if a bit pushy, and the Genius bar is extremely useful (Apple is famous for simply handing out replacement iPods in exchange for broken ones). Located in the nice, if far too trendy, Cherry Creek mall. read more

Was a few minutes late for an appointment and I drove all the way here because that's where the phone customer support had sent me. They wanted to reschedule me for another day. And the appointment was because my iPhone 6 kept crashing on me in the middle of applications. I'm really tempted to just switch over to Samsung. Apple is always disappointing me. read more

If I was able to give this place no stars I would. The workers are rude, lack interpersonal skills and act as though you are inconveniencing them if you have a simple question(s). The technicians oversell their capabilities if something is wrong with your Apple device. Before your Apple device is fixed they give you "options" but in reality the technician has already predetermined his/her inconveniencing and non-negotiable option for you. More than likely, you are going leave the store with a broken Apple device. I highly recommend you look elsewhere if you want a good Apple store shopping experience. read more

Yaaay! Expert, courteous service. M.H. (Mac fan since mid-80's) read more

Terrible service. Something that could have taken 15 minutes took 3 hours. Constantly checking in with staff, couldn't identify who the client was read more

If you enjoy being treated like a piece of dirt off the street, spend time at this store in the Cherry Creek Mall. 2nd keyboard I've PURCHASED here, same issue with keys not working, called the support line and after troubleshooting was told to return to the same store where I bought it and they would swap it out for another. I drive an hour to this location and am eventually told it's not their problem. Let me tell you what IS your problem, Apple, you just lost a customer who has been loyal to you longer than that jerk manager has been eating solid food. A multi-billion dollar company and you won't stand by a $99 keyboard that I've already paid to replace once before? I offered to upgrade and pay the difference...nope. My time is valuable and I earn what I spend, and I'm not Tim Cook's piggy bank. If you're wondering what your value is to Apple, it's under $99. Hello Samsung! read more

SO FURIOUS!! I have similar issue like many apple users who did the 10.0.2 update. After various attemps speaking with apple care rep over the telephone, I visited apple store in cherry creek denver, CO, and yet SAME RESULT. Every single one of rep/tech told me that Ii broke the phone and unable to help with issues other than reffering to$300.00 repair. Battery drainage, freezes are problems I can deal with; not having WIFI is a much greater issue. My iphone 6 has no WIFI. My phone works perfectly until the 10.0.2 software update, DEAR IPHONE corporate and engineers. Please fix my phone!!! I do not need new phone, just need my phone to work due to this bull-sh$*@ update. Best, furious loyal-apple user read more

They made us wait 1.5 hours to tell us they couldn't fix our cracked phone because of internal water damage. They also put this ugly screen protector on that when removed, made the damage to the phone worse. Basically told us we had to buy a whole new phone even though we only brought it in for the screen to be fixed. They're disorganized at this location and the workers are unapologetic and rude. read more

Had a terrible experience today at Cherry Creek Apple Store. Just wanted to purchase the small lightning converter for the Apple Pencil. That's all. Got there and was told they didn't sell them--but they had them in stock and if I went to the Genius Bar a technician could provide one. So they checked me in and said it would be a 40-minute wait (we drove there in a snowstorm). So we waited and saw two more people, and the technician said she would need my Apple Pencil serial number--and I didn't have it. Since I didn't have the serial number, they couldn't help me. I asked if I could see a manager--and she said they wouldn't be able to help either. So they had it, but couldn't sell it. Spent over an hour, came back in a snowstorm--and can't use my Apple Pencil. Been an Apple Fan customer for many years--never been treated so poorly. Since when is Apple so unhelpful and rude? read more

If there was a less than 1 Star I would do that. This is my very first negative review but I think it's important for others to know that as I am sitting in the line to get assistance even though I had an appointment ....... They said it would be 45-1 hr wait. There are over 13 Apple employees wandering around with the blue shirts on chatting with each other. Hmmm..... Yet none can assist me. Ilg Poor form Apple. read more

Super slow service. Waited almost two hours for a technician. No other employees offered help while they saw me waiting. Wasted a lot of my time waiting read more

I so rarely review my experiences on Yelp but Josiah was SO helpful, knowledgeable and friendly, that it may have been one of the best purchasing experiences that I've ever had! After a long day of work the last thing I wanted to do was go buy my laptop but figured I'd get it done. I had an idea of what I wanted but wasn't totally sure. Josiah greeted me with such a friendly smile and demeanor that I was immediately glad he was my sales rep. After explaining my needs from a laptop, we discussed a few other options and he asked some other questions to confirm this was the best fit for my situation. We ultimately picked the same thing I had planned, but I felt much more confident in my decision after knowing more detail on the other options. Josiah was smart, fun, friendly and very well versed in all the products and options available for my needs. I was not expecting a buying experience where I spend so much money and leave with a genuine smile! This kind of true customer service and employees who truly care about their customers is rare these days, which is why I so appreciated Josiah and how he helped me! THANK YOU JOSIAH! read more

Wow this store is absolutely horrible! Customer Service is non existent and everybody is VERY condescending as others have stated as well. They make no effort to help if you don't have an appointment. 0 stars for customer service. read more

Paid for a new Titanium series 5 iWatch. They said delivery would be on Oct 2-3. Just before the second they sent another email stating it would be Nov 18-20 with no other explanation. No email response, unable to get through by phone. Unfortunately I purchased a lot of accessories for the watch, they all arrived. They will all have to go back if the watch gets cancelled. No one can tell me anything about the watch though. If you were to order one right now. It shows the delivery date as Oct. 15-16. I'd steer clear of Apple until they get organized. read more

I just went to the Apple Store because my iPhone 8 has completely crashed because of the latest update. Apple refused to do anything for me or help me at all. They told me because my phone is refurbished through Verizon that's not their responsibility I brought up the point that my phone crashed after their update and the manager I spoke to who said he's been there for 14 years and said he heard it all and he really doesn't care anyways refused to help me. I pointed out that my phone doesn't work because of the update and because of an Apple issue not being refurbished or from Verizon and he told me there was nothing he could do except sell me a new phone. So now I am on the hook for $250 for a phone that crashed because Apple decided to send out an update on crashed my phone. The interesting part was when I talked to the manager he told me he's been doing this for 14 years and that he really doesn't care if I get any sort of help because that's not really an apple product anymore it's a Verizon product because Verizon bought it from Apple. I asked him if he would help me because of the fact that he works for Apple and it's still their product and because my phone crashed because of their update and he pretty much told me tough shit. read more

Super fruendly staff. I made an appointment online so it was as painless as it could be to change out a battery. There was an hour wait time so we went to the kona var to watch tv waike we waited. read more

Long wait. The people who help you are patronizing. Was told after I waited 15 minutes for my appointment they couldn't help me with a 2nd question because it would make them late for their next appointment. Did everything they did to my phone with the apple support person online, with the same results. Unless you are buying something, not worth going in. read more

Had to deal with a very rude staff member who insulted me for not understanding a problem with their hardware. On top of that they made me wait two hours for help, and rushed me when it was my turn. I would recommend you try another store. read more

Not well stocked. Long waits. "We don't have that in stock, but I can put you on the queue to order online." I can order online in my living room with no queue, thanks. read more

Would love to give a zero! Due to Covid they are understaffed and overwhelmed. Drove an hour to get here only to be told that I should have made an appt just to buy a laptop. They had no available appts that day. As a supposed act of kindness they offered to take my 3K dollars for the laptop if i knew exactly what I wanted and did not have a single question as they were already overbooked. Are you kidding me? What a joke. read more

I love my apple products. I really do. Don't bother trying to convince me that the android phones are better than the iphone (that might be true, but the ease of use of the iphone is bar none). Don't EVEN try to debate me on the whole "macbooks are not worth the extra $$ compared to a Dell" when my first dell laptop crapped out on me 4 months into my grad school program. (Hell no was I going to trust my dissertation to a Dell). So it's hard for me to write a middlin' review for this store. It's the closest one to my house and usually well staffed. The reason for docking stars is my recent experience(s) in coming in to ask questions about purchasing a new computer (the MBP from 2009 decided that enough was enough after the 3rd "bath" was inflicted upon it). I was interested in the new macbook. You know. The shiny new tiny one that I could get in space grey and is as light as a feather? I came in no fewer that three times to play with them, ask questions, and drool over them. I spoke to a customer service representative every time. They had conflicting info, which is why I'm disappointed. The first person told me all these new great features of the new macbook, which ended up not being true. At all. This person even mentioned that they didn't own any of their own apple products, which I suppose should've tipped me off. To sum up: if you are tech savvy and know what you want, go ahead. If you are not super tech savvy and have questions about specs/technical info, you shouldn't purchase right away. You might need to double check that info online or on another visit. Apple - please make sure all your peeps are trained on new products. read more

I love Apple products. I'm very brand loyal, but the shopping experience in the stores could not be any more horrible or inefficient.