Well you can see from my check-ins I have been here many times and was satisfied, but, today was not a day to be satisfied so here we go. I arrived on a Friday before the lunch hour crowd around 10:45am. I checked-in with the earliest appointment being 12:50. An hour latter the first Apple person inspected my phone and confirmed the charging connectors on my iPhone 5S and my charger were defective. I purchased my 5S in May 2014 so only 4 months have passed. I had to wait another 2 hours for a technician to confirm same and replace my gold 5S and charger cable with a new products at no cost. This is not a smooth process considering the fact my iphone is still in the process of syncing up. My loyalty to Apple is diminishing considering this long service experience. Considering how much Apple charges for their iPhones and how much profit they make they should have more service support especially considering the quality of their made in China products are deteritorating. As a result I downgraded Apple from 4 stars to only 3 stars. I was not happy today. read more

THANKS SO MUCH, GSP APPLE STORE! Thanks to this store with its terrible customer service and unfriendly personnel, I was able to save a whopping $2,000! I went the store to purchase a MacBook with Apple Care and other accessories but thanks to absolutely nobody helping me, I left! I stood around for a while as absolutely no one was in sight. My friend was with me and managed to stop one employee walking with the full force of a Mack truck. He quickly said, "I can't help you but I'll find someone who will. Did you put your name on the list?" Without waiting for an answer, he barreled down the aisle. List? I have to be on a list to buy things now? What happened to the people who used to scan items with their iTouches or iWhatevers and run my card right there? 30 seconds after the Mack truck walker left, another employee overheard our conversation and said the same thing, "Are you on the list?" I gave my name and waited. And waited. And waited. And waited. I guess my time isn't worth sh*t to you, Apple GSP. The mall was closing soon so we just left. No acknowledgements were given as we left. No one gave a poop. I'm never shopping here again. I'm never looking at this store again. The most interaction I will have with this store is fart in its general direction. That's the most it deserves. read more

I am currently on my fourth iPhone. Aside from my primary education, I am military trained in electrical engineering (avionics), and hold multiple certifications in information technology. I do my absolute best to stay out of this insane, overcrowded, cattle pen, but unfortunately every once in a while a situation arises where it makes sense to pop in here, generally for warranty based repairs. Unfortunately, today was one of those days. My iPhone had developed a hardware issue (the sleep/wake button ceased to function). I have disassembled and repaired several iPhones and iPads for myself and friends over the years but this is a known hardware defect (verifiable by the phone's serial number) and is covered and repaired by Apple free of charge; how nice of them to correct their own manufacturing defect. For this repair they generally give you a loaner phone while they send out your defective phone for repair. Typically I would repair this myself, however believe it or not, the power button repair for my model of iPhone requires a complete tear down and is one of the most difficult repairs. I figured, why not save myself an hour of labor and let Apple do the work this time to fix their known hardware issue... Let the adventure begin! As I mentioned previously I do my best to stay out of Apple stores as I find them to be full of half-ass techie fansters, however I must admit years ago they were once emphatic to user problems with their hardware and they were willing to work with you to come to a mutually fair solution. Those times have changed. Welcome to the new generation Apple, where no customer approach from 'nice guy' to ' maniac' will get you anything but robotic, pre-programmed answers from the Apple androids employed at an apple store. I spoke with three different employees ( including the store manager) to try and get my power button fixed under the Apple replacement program that 100% covers this defect in my phone. They came up with every irrelevant excuse you can possibly imagine to not cover the power button repair. The rigid posturing by the employees at this location makes me sick. The bottom line is: The power button is defective. Apple corporate approved this repair for every device with the issue. Nothing else is wrong with the phone mechanically. Apple should fix the power button per the recall! Combined with a lack of standout features In recent Apple devices, along with a slowly dying jailbreak (unlock) scene I am being being pushed closer and closer to the edge of switching to the competition. Then I will be done with these cheese doodle Apple stores forever!! read more

My experience in this store has been in the last 5 years or perhaps more very well, I have not had problems when it comes to picking up an item or when I have had problems with my phone. I have always had the great experience of meeting exceptional people willing to help me, even without an appointment or in times of pandemics. In general, I reconfirm going early because it is in a very crowded Mall and in an area with a lot of population, do not pretend to go for help at the last minute because they are attending with previous appointments as always and nobody wants to be treated with privileges only for having an energy with an electeonico team. read more

Getting tired of Apple... went in just to buy a case for my iPhone, and when I finally got the attention of an employee, he seemed bothered by me asking him about the case, he just told me to go look for another guy that was gonna be able to help me. (He was too busy having a chat with he's fella coworker). Finally when I found someone to help me out, he told me that the cases that they had on the wall where the only ones they had, sooo I had to make the job for him and told him to double check on his device because I knew they had it in stock. (Checked online my self). These guys think that they're something else... Just save yourself from getting treated bad for wanting to buy at the store, and order online. read more

Terrible store shame if service They have to get fired bill and Kurt . Putting people on line Worst customer service ever. Chance the manager should send them home read more

I been coming to this store for years and for the first time I had a horrible experience. A worker refused to let me speak to a manager to explain that I need to catch a flight and perhaps be seen earlier than scheduled for assistance with pairing a watch. She literally stopped me and did not grant my request and replied that even if I speak to a manager they will not allow me to be seen earlier than scheduled. She was sarcastic, rude, and seemed privileged to respond to me in that way. She also accused me for helping me a day before and said it was the same story. Wow! She came off as entitled leaving me wondering if it was a racial thing. Her name was "Rory" also spelled it when I asked. Please schedule another person to be at the front of the store who can use a different tone with customers, does not come off as rude and disrespectful. read more

Went in to garden state plaza store for new battery for my iphone 6. Hardly anyone in the store but said i needed an appointment. I said my time was limited. Did not matter. even though they weren't busy I still needed appointment. could not have been any LESS helpful. BAD customer service. Gary, Hackensack nj read more

This place is an absolute madhouse! Way too busy and manic for anyone to go shopping. I did manage to find an external hard drive and get get someone to help me. It is not a comfortable environment to shop in this location. read more

Apple Garden State Plaza - Computers Near Me - Paramus, New Jersey

This is not the best Apple store I have been to. Way too busy for the number of employees working. Service slow. My issue was a complex one I grant you, but they kept saying I had done something when in fact I had spent hours on the phone with Apple support who had DIRECTED ME to go to the store. They were impatient with me as a result. I think they did not want to deal with a referral from the phone support, or perhaps because it was a replacement issue, but regardless, I wont be back at this location. read more

Because I've come to this store before in the past and gotten excellent customer service, I expected the same. As soon as I walked in the door, the young men at the door didn't even greet me. They just sent me to the wall when they found out I wasn't buying something. A lady named Kelly was equally disinterested until I asked for a manager. She prepped the manager Samantha Acosta (who was very indignant) before she spoke to me. She didn't try to help me or even listen to my issue. Next time, I get a phone it won't be an Apple because they are too expensive to offer this kind of customer experience. Shame on you Apple, Paramus New Jersey read more

What's wrong with the security guards here? Such attitudes and display of power tripping. I don't know if they want to show that they have power or something, but this happened last time and happened again so I had to leave a review hoping management would see. When I arrived, the security guard asked why I was there, and I told him I have a Genius Bar appointment in 10 minutes. As it approaches my time i see that the store has employees just standing around so I ask if I could check in. He tells me no and to wait. After a while, past my Genius Bar time, another employee asks what I'm there for and I tell them and they tell me to come in. I get seen right away by an Apple employee from a bunch that were free. Security guards need to stop power tripping and chill out and be nicer. The Apple inside employees were nice and helpful read more

It's gone downhill again. This place had the opportunity to make a move to it's current location in GSP. That was a stellar move, because prior to this location the Apple Store was in a shoe box! I had to make an appointment over the weekend, and scheduled this location because of my previous endeavor their. IT. WAS. A. MAD. HOUSE. The place is huge, and yet the the Genius Bar was packed to the point were I felt I was in a refugee camp! The Genius Bar is now a massive table located in the rear of the store. Which was completely filled with occupants. My wife and I were able to get a set of stools mashed uncomfortably between two other parties. I felt like I was waiting for someone from the UN to come up to me and tell me my village had been inflected with a zombie virus and I would never see my family again... Ok, I was waiting for awhile and came up with that story which is pure fiction! No zombie virus in the Apple Store or any UN refugee camps. Maybe... I was only sent to this location to verify a warranty issue that AppleCare's phone support required a genius to verify. I was told I was coming in for a replacement for my AirPort Extreme router and the genius at the bar told me that there was a fee associated with the replacement. Get this! The fee was $40 short of a new router at $199. Why would I pay for a refurbished replacement? AppleCare support should have told me this before a drive to a mall during the most crowded day of the week at this location! Long story short, can't live without WIFI (yeah, I'm going to last long in the zombie apocalypse. Whatever...). Bought a new AirPort Extreme router @TheAppleStore and bitching about it on Yelp! This Apple Store needs to expand this location out again! Hardly any products to look at since the place! Its mostly tables of MacBooks. Needs more 3rd party accessories to browse through and space to do it in. I'm shocked that the store has so little to look at when Store.Apple.com has an epic amount 3rd party accessories to browse about online. Tables of notebooks, iPads, iPhones, yet hardly anything to buy with it unless you're a member of the elite! I'm a huge Apple Fanboy, but things are starting to get ridiculous! $148 billion in the bank. Build an independent location with two levels nearby. One level retail, another support. Expand at home Apple. I understand that a new Apple Store in China helps your bottomline more than in Bergen County. But We Deserve Better. read more

See all

Paulo did such an amazing job today. From the attention to the service everything went good. Answered any questions me and my partner had. Very knowledgeable and friendly and patient. read more

Need to work on customer service, pleasantries and soften your tone! AttiTUDE problem. Remember I'm the customer who just spent $800 worth of merchandise Can I give a 0???? Couldn't run out of here fast enough! I'm done with this Apple Store!!! read more

Full of arrogant associates who think their customers are stupid and annoying to ask questions and act like the own the stores. It's not what you said, it's how you said it. I'm neither Apple fanboys or haters. We just happen to own 6 iPhones, 4 Airpods, 4 Apple watches and 2 Macs. read more

I went to apple store in garden state plaza so call "genius Bar" no genius at all the guy did not know anything on how to fix problem. all he did was reset my phone, something I had already done and end up by telling I had to reboot my phone every 5 days and I am talking about the 12 max pro. I indicated to him did not want to reset it because didn't want to loose passwords and info. He went ahead and did that and told me it was only the picture that it was going to change. It was disastrous because still have not recuperate all my passwords lost connection to my apple car play and many other things. I have more than a day trying to recuperate the info and the problem I went there to begin with is still there. A shame a company have this type of individuals that all they care is talking and playing around read more

Absolutely the worst. Came in today for a repair for my mic on my iPhone was told there was a 3 hour wait and the next available appt is not for another 7 days!!! WTH. All of the money that apple is raking in but no support services. You SUxK read more

Apple you got one star because I had no other choice there is no lower score. My phone stopped working over the weekend. I went to your store the first thing Monday morning. I was treated rudely by your employees because I did not have a appointment. I said I could not make one because my phone DID NOT WORK. Just like millions of people, I spend a lot of money for your product. I should be treated with respect. Shame on APPLE. read more

Never honor appointment time. Already waiting half hour after my app time. Yet they won't let you sign in until five min before time

Not my favorite Apple Store for several reasons- parking sucks pretty much no matter when you go, it's in the middle of the mall so not super easy to get to and it's kind of a pain in the ass to find someone to help you. But, the employees I have talked to have been helpful. They replaced a cable I had that wasn't working without asking many questions and gave me some good advice on things when I asked. Since I am in the area often and I don't really want to go to NYC just for the Apple Store, I will probably be back. Tip: if you don't have an appointment, you need to make one with the person in the back or the store with the iPad. Also, you can park near Macy's and go through there. The store is pretty close to the mall exit of Macy's. read more

Fast and effective technical support -devices fixed and recovered in one day Great customer service -employees are friendly and professional Great quality devices -been using IPhone,MacBook and IMac for years read more

Worst customer service I ever got in my entire life. Ordered online to pick up at this location. First when it was my time to see the rep, the order was not ready they asked me to call customer service called them and they said they can't do anything that the store was having a delay. After speaking with customer service tried to get back in the store and the security team was making me make a whole line so they could help me with my order, that it's insane because I made it one time. They should really shut this place down. Never go there!!!! read more

Just disgusting! Take 1 hour 20minutes to buy an iphone, it just ridiculous! They put my name in the list and just disappeared with no reason. To pick my phone i needed to go ask one and another technician and finally i got my phone after 80 minutes and we late on the next schedule. They need more stuff, so awful! read more

I made an appointment for 2 pm so my wife could buy a MacBook. We got there and I mentioned I had an appointment and were told to stand in a line to register that we were there. After waiting a while, we see the check in person and are told to go to a table and someone would be there in 20 minutes. I asked what was the point of making an appointment and he looked surprised but said he would try to get someone sooner. No one ever showed, so I left. PS the store was crowded with kids running around and the noise level was awful read more

Ok so just for s88t and giggle I wrote to the CEO suggesting a couple of idea's for organizing this store. It's like a real bad maze until you get to the technician. I too had the experience where you are directed to a table but no one takes your name or appointment time. Like are they suppose to know we are there thru osmosis. The employees are afraid to look you in the eyes for fear that you might ask them a question. Complete disorganization. Not enough correct instruction on where to go and who to see. Some minor changes and it could run really smoothly. You should not get stress when trying to get help for your consumer items. read more

I'm sure this isn't the first or will be the last complained about to the Apple Store in Garden State Plaza a blind visually impaired person and her phone Froze up on her iPhone eight X so we showed it to the man at the front door who greets you and he sent us back to speak with a department that deals with emergencies which he felt this was because my friend realized on that phone for doctors appointments prescriptions all things concerning her daughter who's in middle school teachers notes and any legal information that pertains to her Finally nobody would help us without the managers approval seems that he gets to decide what's an emergency or not Well after talking to an associate the manager came over and said it wasn't an emergency even though her prescriptions and everything She needs is on this phone and she has no way to access it because the phone is frozen she cannot get it to open to see her appointments with school with doctors with specialists What exactly do they consider an emergency someone with a brand new phone someone with a three or four thousand dollars my poor friend is visually impaired and cannot get to Garden State Plaza on her own I explained in detail to the manager he could not care less did not flinch just said no we can't and walked away I thought that was disgraceful apple genius store my ass more like show us your bank account maybe will help you if there's enough digits and your phone is worth thousands of dollars other than that blind deaf dumb get in the back of the line read more

Phenomenal quick service, the staff genuinely take interest in the need of the customer and go above and beyond to help as much as they can. Thank you Apple -Garden State :-) read more

Three Stars because I got help from two people today. I walked in and was told if I needed to buy any accessories to go to a man with a mask on who was between 50s and 60s, a white man. He was helping someone before me as I watched the entire interaction and the woman's card declined a few times and she ended up just walking away and said she would buy it another day. Next comes to me and all I wanted to buy was a $20 box for my charger. I tried my card two times and then tried another card and he says to me "take that up with your bank". I literally watched someone else's card decline and then used two different cards of mine with money on it and didn't get any fraud text messages, so clearly it was his machine. I ended up having to order it online and picking it up while standing right there, and a girl today who was absolutely amazing who helped me with that. Do better apple. Use some common sense. read more

Awesome store. Always on the road and traveling, so never near a "This one only" and when my Mac or iPhone need help, need it quickly. Found this store on a search for the closet one near me outside of NYC & north Jersey after my MacBook Air crashed during a software update and an hour long Apple call could not get it to function again. Derek was the best (and what a great name if I do say so myself, ha!), great to chat with about Apple products and fixed my issue. Well worth the Friday afternoon trip to the mall, and a great spot with everything else nearby too. Will be back. read more

Apple Garden State Plaza - Computers Near Me - Paramus, New Jersey

Main point: This store broke my phone and then wanted me to pay for it. I purchased my iPhone 7 in September 2016. I have not had any issues with the phone except some fast battery draining. As such, I wanted to get a battery replacement, especially with Apple's $29 offer. I visited the Apple store at the Garden State Plaza in Paramus, NJ on January 10. After waiting 2 hours for my battery replacement, I picked my phone up with 1% battery and I was told to charge it. Upon leaving, my phone kept restarting and would not hold a charge greater than 3%. I then spent another hour on a chat with Apple support. They made me an appointment at the Apple store in Woodcliff Lake, NJ. After spending another hour at the store and without any tests, I was told the only option was to replace the phone for $299 minus the cost of the battery replacement. Is this your goal, Apple? To lure customers in with $29 batteries, only to break their phones and make the customers pay hundreds of dollars to replace them? This is absolutely unacceptable, and I am appalled at the service I have received. I am not going to pay to replace my phone for something that was not my fault. read more

The worst experience I ever had my wife and I walked in to the Apple Store in Garden state plaza mall to buy to watch bands. As we walked in the main guy in the front did not even asked if we needed help did not even greeted us so we walked over to the table for bands. The Apple employee older guy late 40's to early 50's grey hair was so busy flirting with a women buying a band for her watch clearly see my wife and I sand there while he flirts and flirts like he had a chance and did not even make eye contact not even I will be right with you. As we stood there all the employees who were not working with a customer where in a huddle or greeting each other and joking and as the made eye contact with us pearly turned away like if they could not be bothered. I was so update that my wife walked up to the Asian bold headed dude in front of the door which directed her back to the desk we were waiting for over 15 mins.the customer was done now which the employee was flirting with and the employee by passed me and walked away I went over to the next table to another employee which the first guy/employee started to advise him that I was not in the Que and he had to go do something. I asked this new guy to if there was someone that is more helpful for me to buy a product and he stated I was not in the Que but he was assisting some one else which he was not because the cyst he was talking with walked away so he stated he would help just to tell me they did not have anything I needed. I did not want to make a comment to tell him the guy at the door did not mention a Que just said walk to the table and that guy will help you which clearly he did not and was rude as hell!!! I will never walk in the Apple Store in Garden state ever worst customer service ever they are just hanging out and talking with each other but if you read this Apple Store in Willowbrook Mall Wayne nj is the best great customer service ever. I hope the Apple executives read how many complaints there are at this store in Paramus and change or retrain their employees on customer service instead of walking around and talking doing nothing all day. read more

I used the Apple Support app to set up an appointment with the Genius Bar. Tom was extremely professional, and helpful in addressing several issues regarding my iPad Pro, MacBook Pro, lightning cable, and iPhone case. read more

I came here to do some diagnostics on why my a week old new iPhone 7 battery drains out much quicker than my old iPhone 6. I expected the story to be empty due to the snowstorm, only to find out the entire mall was empty except this store. I put my name on the waiting list and was told that within 30 min, I will receive a text to report to the diagnostic station. Promptly after the receiving of the text, which came in a timely manner, I was introduced to a staff, who was very knowledgeable. After running some diagnostics, and rebooting of the phone, it was all good. I wish they had more staffs so that the wait time can be reduced. read more

Just had the worst experience with them replacing my phone and now I have to talk to version about getting my cellular fixed and now ive been on the phone for over 3 hours. Extremely rude and didnt give much help read more

Service at Apple gets worse and worse. Waiting for more than an hour although I had an appointment. Nobody is even interested what kind of problem I have. Dozens of Apple employees are hanging around doing nothing and they tell me that there is no available specialists. This is my second bad experience this year. First one was my trying to reset my icloud account for 4 months with 6 managers thru Apple Care Phone support. It wasn't even fixed. I feel like I wasted $300 paying for this apple care. Btw, I am the customer who spent more than $30000 at Apple store. RIP Steve Jobs, we really miss you. read more

Apple Garden State Plaza - Computers Near Me - Paramus, New Jersey

I went there to have my device repaired. There were 2 apple employees by the entrance. I went next to them to get help. They both of them were like a wall. They totally ignored everyone and chatted each other. After waiting a short period I walked to another employee. These guys were just getting paid for nothing. Very rude read more

My i mac, broke down a year after I bought it because of a hardware problem present in the computer from the beginning, This caused me no end of problems as a graphic designer who depends on a working computer for their livelihood. Apple refused to loan me an equivalent machine while mine was in the store for repairs despite the fact that they do so for phones. It will be 1-2 weeks before my computer is repaired and in that time I will have lost money and a reputation for reliability. Ironically their indifference to the customers who rely on their tools means I will no longer be able to afford apple products, because of loss of income. read more

List is the best technician ever I took my air pod 3rd gen and she fix the issue in no time I will definitely be coming back!!!

Is good to have an Apple store so close to home, love this store, except when you have an appointment with the Genius Bar. The technician who suppose to check us in didn't even acknowledge to ask us if we had an appointment, he was just standing around not helping anyone. After twenty minutes waiting, we were finally helped by this nice tech who made the process quick. read more