Amanda was very clear and attentive. She answered all my questions and made everything so easy to understand. A+ customer service.

Waste of time. I made an appointment for a battery replacement. Waited a week, then show up to find they don't have any batteries in stock. Said they were busy yesterday. What's the point of having an appointment if they don't have the part they know you are coming in for? And to the associate who wore sunglasses while talking to me, I don't think you're cool. It's like talking into a dark room and pretty rude from a customer perspective. read more

The apple store employees are SOOOOOO sweet & they always want to help. I always get out of there quickly & they r always so quick to help me. They have many products on display, so u can play with them, check them out & hold them. I think that is very nice. The workers are always quick to give helpful advice & tips to you. Once, i had trouble picking out the right phone case for me. I wanted to find a phone case that protected my phone from water & me dropping it, but i also wanted it to be stylish. I talked to the manager & he WAS SO HELPFUL !! He helped me find the case that i could have only dreamed of !! The only reason it got 4 stars ( not 5 stars ) is b/c it is always very crowded. The shop is small & i find it difficult to get around. Also, the products are very expensive ( but i'm not to picky about that b/c ALL technology is expensive these days. I highly recommend this shop. read more

This place is always great to me. Had several apple services in the past but this one yesterday was amazing. I highly recommend Matt (i dunno his last name) for his great customer service. He was calm and very polite. I like the way he dealt with my phone issues as i was having a rare situation both of my phone hardware and software. He was patiently helping me out. Kudos Apple Store Perimeter! read more

Awesome Apple Store! This Apple is up stairs not to far in front of Dillard's. This store is big, beautiful, clean, and bright! Surprisingly the service was fabulous! We were helped right away. But, it was VERY crowded. That was my only complaint. Overall Apple Perimeter is an awesome store!!:) read more

I don't feel good about writing this because I am a strong supporter of Apple products. I've had Macs since 1998 and swear by them, so when my cat puked on my keyboard recently I drove here to buy a new one. I could have ordered it online but I felt this was quicker, easier, and a good excuse to go to Perimeter, which I rarely do. It was a Sunday, which was my first mistake. The mall was packed. Intensely. That meant the Apple store was packed too, but luckily I was able to find the keyboards pretty easily and grab one. Funny how Apple has one price, it was $49 online, it's $49 here, there's no mark up or discount on this stuff, you pay what the price is regardless. No problem, $49 for a newer, updated keyboard, aluminum case, wasn't a bad deal I thought. So now I move on to pay for it, but wait, where do I pay? Where is the checkout? And why are there employees standing everywhere except where it looks like a register would exist? I stood around a bit, then walked around a bit, holding the keyboard and making it obvious I was ready to buy it. Employees saw me but did not acknowledge me. I finally asked someone where to pay, he pointed me to a stand that was unoccupied and he'd send someone over. Cool. I moved to the stand and waited. And waited. The employee I spoke with went in the back room and I never saw him again after that. I then asked another employee who was trying to sell a highend Mac and couldn't be bothered to answer me. After a good 15 minutes someone finally approached me (what a novel concept) and asked if they could help. I replied "I just want to buy this", to which they seemed put out about, maybe they only make commission here? He rang it up but was so cold to me I felt like I was doing him a disservice by shopping there. No thank you, no come back soon, just "here's your receipt" as he walked away. Not cool. read more

What's not to love about Apple! I needed to buy a all in one printer for Mac's! Had to wait a little but enjoyed the people watching immensely. Some how I feel like this place has a cult following people come to the store just to hang out it seems! I wanted to hang out too, but then I came to my senses and left immediately after my purchase. LOL! It made me think, am I addicted to Apple, let's see. 3 ipods, apple TV on my 3rd iphone, I've owned 3 mac books, iboom box and I'm seriously trying to justify my need for the upcoming ipad. WTF! I need to find a support group! read more

I always look for Jordan when I come in. He's super chill but very professional and efficient. He is the definition of customer service and anything he can do to help you- he will. More people like this need to represent Apple. He did steve jobs proud. read more

I have never been so disappointed with a single store in my entire life. The system and customer service they have is unbelievable. I came in for an appointment and it took 20 minutes before I could even talk to someone who would help. Keep in mind, there are like 30 people standing around doing what appears to be nothing. I can in for a broken screen (with Apple care) the guy told me it would be free, then $30.. okay I don't mind paying paying the $30. He gives me a waiting time of an hour. I come back an hour later to a phone that has not been fixed because it apparently had water damage. So I waited and entire hour just to come back to nothing done.. they took my phone number down. Why didn't they call ? It's so simple. Well, not for them. I drove an hour to wait 3 more on disappointment. I love Apple but I'm really considering switching. read more

Sooo much better than Cumberland Mall location. Yes, the store is redesigned but it is also well staffed and they employees are attentive.

The place has what you need but it just stays too busy to stay organized. Their organization system is pretty good but with it constantly full beyond its capacity any system is bound to fail and most times here it does. They do their best and everyone is very nice. It might take you some time to get done what you went there for but at least they have toys for you to play with in the meantime. Expect to wait. read more

Apple customer service simply doesn't exist. I've been on the phone with customer support for three hours at a time simply because I downloaded one of their Rube Goldberg updates that completely fried my devices. I will never buy another Apple product again. When my iPad dies , I'll get some other companies tablet. Did you know the Microsoft tablet is bug and virus proof? Or that Samsung's S7 Edge is superior to any iPhone on the market? Instead of an IPhone "whatever" I went with Samsung. When my MacBook dies, I'll buy another brand. I've had it. Here's some advice. NEVER DOWNLOAD AN APPLE UPGRADE UNLESS YOU HAVE A DOCTORATE DEGREE IN COMPUTER SCIENCE. Or have nothing better to do than stay on the phone all day. Kiss my ass Apple and good riddance. read more

I went to this Apple store to get my phone fixed and the girl who "helped" us was very unfriendly and rude. She said it would probably take until Tuesday to get an appointment to even see what was wrong with it (it was Saturday). I understand that they are busy so I asked if she could give an estimate of how much it would cost for them to look at it. She said, "well I can't tell you just by LOOKING at your phone?" We left the mall and called Simply Mac at Forum in Forsyth. They were extremely helpful even just on the phone. They said it would be $19.99 to fix the problem. So we took it there, they fixed it within 15 minutes and my phone is back to normal now. If I were you, I wouldn't go to Apple...I would drive to Simply Mac instead. Much better service. read more

So, I arrived for my appointment at 7:50 pm...after waiting 5 minutes to check in with someone, I then proceeded to wait another 35 minutes before getting up and trying to get someone's attention because I was pretty sure they forgot about me. Sure enough, a woman finally came up to me and said, "Let me try to help find the right person to help you." Waited another 5 minutes. Finally some guy that apparently was from a different Apple store came to "help" me. After discussing the issue I had with my phone, he took it in back, and brought it back out saying that they couldn't do anything for me even though it was under warranty because they couldn't replicate the issue I was having, and they couldn't take my word for it. So, yeah, I just sat around an Apple store on a Monday evening to make stuff up about my phone. I'm sure it had something to do with them being understaffed and it being 8:55 by the time he brought my phone back out and they were closing in 5 minutes. All in all, long waits even when you have an appointment, and poor customer service when you actually speak with someone. Not helpful at all. I'm definitely considering moving over to Samsung. Apple is getting way too big, and its employees are starting to care less and less about the customer service they offer. So long Apple. read more

First of all, I will admit that I am a fan of Apple products. I do not own a Mac, but I do own an iPhone. I owned version 1 of the iPhone, and on the day that version 2 (aka 3G) was released, I waited in line (at a different location) for 14 hours to get it. Yes, 14 hours. However, almost a year later I started having my first iPhone problems -- so I made an appointment at my local Apple Store Genius Bar today so that someone could look at my beautiful little phone and make her little tummy all better. And yes, I'm talking about her brain -- but it's in her tummy. iPhones do not have the same biology as humans. Figure it out people. Srsly. At any rate, I waited only about 10 minutes before my name was called. During which time I was able to use their display Mac's to check my facebook (what what) and update my peeps on my locale. Natalie was the adorable and wonderful Genius that helped me out. She and B.J. (blue hair) ended up laughing and talking with me for the 30 minutes or so that it took to run some diagnostics, assess the issue, and get me a replacement. Apparently my iPhone hated me, and committed suicide by frying it's own hard drive. Awww -- sad. But, I have a new one now, and hopefully this will not happen again (seeing as my 1 year warranty expires in a month!). So, not only were the staffers knowledgeable about their own products and tech stuff in general, they were totally friendly, super awesome and just pretty cool in general. Who loves making random new friends? I DO! P.S. -- Steve Jobs can be my father, like... if he wants to adopt me or something. If you know him, pass on the word. I am SUCH a good daughter. Fa rillz. read more

I have been here 4 hours and I feel like they are blowing me off on purpose now. I'm so irritated. They are great w new products but suck at repairs. read more

Ok...wow...my 100th review! Woo-hoo!! Anyway, on to the review. I live close by, so this is the Apple Store I tend to go to when I feel the need to browse or play with expensive 'toys'! I've bought a few things there recently (cases, cables, etc...), but I also bought my first iPhone (3GS) there a few years ago. I've since moved on to the 4S (bought at another store, Lenox, only because I was nearby when I knocked my 3GS off the table, breaking the screen...I almost cried, but then realized that I had the excuse that I have been waiting for in order to upgrade my phone....I was originally waiting for the 5, but since the 3GS was busted, what's a guy to do)? Anyway, I've always found the service to great, but then again, I haven't used the genius bar. There have been times I've had to wait to buy something, but that's because of the clientele, not the staff. When I was served, I found them to be polite and fast. It stinks some people have a one-star experience here, I wouldn't expect that. read more

Made a reservation yesterday afternoon and when I arrived today I was helped right away. While my phone was being fixed I was able to make a return @ macys and shop @ whbm to see what new things they had. When I returned I got checked in and waited maybe 5 minutes or so for them to bring me my phone. I made sure to check it before leaving which was good cause it still wasn't working. They replaced my phone which took maybe an hr. They had to move/update from one phone to the other. Everyone was nice and helpful and answered all questions. No money spent ether due to me having apple care which I very highly recommend having if you own any type of Apple device!! Only downside was one of my game apps got wiped Clean and had to start all over!! But that wasn't their fault. I'll be back if I have another problem with my phone. read more

There are a million blue shirts and I waited sooo long to pay for my accessory. I had to go up to the second staff member I had spoken to and told them I'm going to steal this unless you take my money. The staff member was friendly, but the service was no where near the usual apple store service. read more

As a long time apple user I must say that I love most of their products line hate the retail employees at certain stores. The Perimeter store is a perfect example of why certain people hate Apple. Pretentious argumentative, rude, employees with very limited product knowledge. Two of the employees didn't even know what kind of machine they had or that Apple had quietly refreshed a product and started to argue with me when I asked about it while giving another customer misinformation. I prefer the Lenox store but I came here because it's closer to my house. This is not the first time I have had a bad experience at this store but if I can help it it will be the last. I do not mind driving another 10 minutes to Lenox where the staff isn't constantly putting their foot in their mouths and turning away paying customers. read more

Great service from Kelly! This store is very busy, so I downloaded the Apple Store app and made an appointment before showing up. Glad I did! Walked in and let them know I had an appointment and was helped immediately. Kelly swapped out my phone, which was still under warranty and got it set up and working very quickly. Great Job! read more

This place is okay. I do find some of the folks who work there stuck up as hell. I am like you make no more then $10.00 an hour calm down you can't even afford half the crap in here. I ask questions to a few people they just will nod up and down without saying a word like I am bothering them or something. I opened up a IPAD case to see if I could check out the feeling because everyone was busy. I asked the lady if its okay or should i put it back in. She was like well I guess its okay now since you already did it. read more

My go to apple store! Came here last weekend to buy an adapter for my MacBook air. My favorite thing about this store is how quick and efficient they are. As packed as it may be, someone always catches me looking for help. They come right over, walk me directly to what I'm trying to describe, and check me out right on the spot with one of those wireless credit card swipers. They are so effective, that it actually takes me longer to walk through the mall to get to the store, than the time i actually spend in it!. read more

Ugh. Walk in. Make appointment. Return at appointed time. Wait 20 minutes to be told you need a new one, but they don't have any. Would you like to use our convenient mail order? I'm a PC normally, and I don't see why you Macs put up with this. read more

My MacBook's hard drive was failing ( the famous clicking sound was apparent). I was a bit anxious at first, because I didn't want to be stuck without my computer for a week. So I went online to book a Genius Bar session. Amazingly enough, there were still some slots available on the same day and it was a Saturday! I booked a session and a few hours later I was at the Genius Bar. And I have to say, the guys and girls there were extremely polite and helpful. They replaced my hard drive in half an hour. Absolutely great service! read more

Worst experiences I've had there. Both times I've come with cash in pocket and ready to buy. The staff: semi-friendly at best. Though they may have product knowledge, I think most people who walk into an Apple store can explain the basic functions of their devices. I was denied a product at a preferred customer price. When I asked to speak to the manager, I was told I was trying to price match. After explaining my situation, I then waited 10-15 minutes and was still not able to talk to the MOD. Worst Apple store I've been to. I will not be returning. Solution: Know who qualifies for what incentives. And be a little nicer. read more

The best Genius Bar staff I've ever seen. This is my choice for Apple stores in metro Atlanta. Awesome people. Thanks.

The wait here was over 4 hours and my appointment was at "9 pm" when the mall closes and techs leave at 7:45 pm. I wish Apple would hire more Mac book pro techs because the service here is ridiculously terrible. read more

Every time I came in (without appointment ) I received super friendly and fast service on my IPhone 6s+, cracked my glass, I called a guy on Craig's list, he quoted my price double for an after market screen than I ended up paying for original at the Apple Store, I have been an apple customer since the first iPhone came out and intending to stay an apple customer. The staff at perimeter are doing great work and in fact I'm heading there today to replace my screen again... read more

Just about the only apple store I would go to. It's location is first very convenient for me and is about the same distance as the one in Lenox. This Apple Store beats the other one in Lenox in my opinion according to available staff and friendlyness. They take care of you right away upon entry and if not they would at least direct you to the next available staff if they are busy. The Genius Bar is very informative here and worked with me in replacing my phone hassle free. They are also right above the food court so you can easily go down and grab a snack or drink while on a wait list. read more

Yes I standed in a crazy long line to get my iPhone. I wouldn't call myself a fanboy, and passed on the first go-round. The employees at the store were enthusiastic and helpful -- something one expects at Apple. I do think they could have been a little better prepared during the recent launch however, some of them walked around a little clueless with no obvious leadership controlling the situation. read more

Set my appointment the day before when my phone started acting crazy. I was taken care of in my time slot. Walked out with a brand new phone. What else could I ask for?! read more

Fastest in and out experience I've ever had at an Apple store. I hate going to the mall, and these guys got me out of there with what I needed without haste. They also managed to do it with a smile on their face the entire time. read more

Set up the appointment at 12:50 on 7-4 for 7-5 my IPHONE. Went to Genuis Bar checked in. Chose this location because the reviews were better than the Lenox store. I can see why fast, courteous service on a FRIDAY and the place was packed. I was out in less than 20 minutes. With a new IP4 in hand. Thanks, DUANE was my REP, No complaints at all..I thought i was going to be there at least an our. Pleasantly surprised read more

Here's the deal-all Apple Stores are pretty crazy these days. Ever since the iPhone, you can expect some level of busyness or confusion at any Apple store. However, I find the employees to be friendlier at this store than other local stores. You still have that moment of "where the heck do I go?" when you walk in the door, but when you approach someone they seem genuinely friendly if not a little overwhelmed. I will definitely continue to use this store for my future Apple purchases! read more

Very cool store -- purchd my iPhone 4s on a the busy wknd before C'mas - we had to wait (obviously), but the wait was very organized and once we had someone to help us, the process went very smoothly. Was super impressed w/ this store. read more

I came to this Apple Store because the one at Lenox was already closed. It was weird because on Lenox's web site, it said that they were open for a few more hours because due to Holiday hours, but that was not the case after waiting half an hour on the phone to find out they are already closed. But it wasn't a bad thing since I enjoyed the service at the Apple Store here at the Perimeter. Although there were tons of people in the store, there were also tons of workers ready to help and assist customers. The process was simple, easy, and quick. My brother and I were just in and out getting 2 iPhone 5s. I am all about efficiency and this was pretty quick. Like! read more

We came in with an iPhone 6s that won't charge and watch that completely stopped working. The watch is under one year old. Mike attempted to assist us, but could only offer options that were unacceptable. We were sadly shocked at the lack of customer service & ability to take action that could assist us. Mailing items away, that we pay extra for & include Apple care, with a 14 day turnaround is not acceptable. This visit left us beyond frustrated & we would not recommend Apple purchases in the future. The overall kicker is the employees finally told us "it was our lucky day" and they could in fact swap the phone out. This was over 2 hours later. SMH. read more

Fantastic customer service! I always have fun in the Apple store.

This Apple store has a great staff. The cord on my macbook recently gave out and I had to go get another one. I made my appt online and I was in and out of there with my new cord courtesy of the genius bar in under 10 minutes. I can't really ask for more than that. Everyone there seemed to really enjoy what they were doing and that's something you don't see much in retail. read more