[[HIGHLIGHT]]Apple stores are like well oiled factories. Nothing can go wrong inside an Apple Store, unless you run into a bad customer representative which is very rare too.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We got here for our iPad mini purchase and was assisted by Jeremy. He was very patient and waked us through all the available iPad models and helped us pick ours.[[ENDHIGHLIGHT]] The customer service was thorough and the checkout was pretty quick. read more

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I went to pick up a new iPhone and [[HIGHLIGHT]]Stephanie was very kind and helpful during the set-up process.[[ENDHIGHLIGHT]] Great service, great experience! read more

Last time I went to this location, the Genius Bar was great. They troubleshooted what was wrong with my EarPods and found the issue why one of the ear bud's were not working. They resolved the problem, and the warranty helped. [[HIGHLIGHT]]The Geniuses are very kind and patient too.[[ENDHIGHLIGHT]] read more

Apple - Quaker Bridge - My airpods - Mobile Phones Near Me - Lawrence Township, New Jersey

Better customer support: [[HIGHLIGHT]]If you truly know your product, its technology, and possess the technical expertise to do your job, you shouldn't feel personally attacked when a customer asks you genuine questions about their repair or service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There's a dramatic difference between a customer's inquiry and a personal challenge -- and allowing unfounded aggression to undermine that interaction not only ruins the customer's experience, but also reflects poorly on Apple's reputation and disrespects your fellow team members who strive to provide knowledgeable, professional service.[[ENDHIGHLIGHT]] read more

I'm shocked over a lot of the bad ratings this place has. [[HIGHLIGHT]]I came in to try and get a new ipad, they were all very helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After asking a few questions and getting some advice, they were able to help me find what I needed.[[ENDHIGHLIGHT]] Pricing was reasonable, expensive - but expect that, seeing its apple. read more

[[HIGHLIGHT]]I don't think I've ever been helped, at any company with someone as competent as Joe (and Ryan).[[ENDHIGHLIGHT]] Joe was so on it. Troubleshooting and thinking of every possible option when things kept going wrong and the systems were down he kept finding solutions and doing so being extremely engaging and kind. Thank you Joe (and Ryan) for all of your help!!!! read more

[[HIGHLIGHT]]Had wonderful service at Apple today with two wonderful Apple employees Joe and Max.[[ENDHIGHLIGHT]] Both were super helpful setting up my new pink Apple 16 Plus iPhone. They also made sure I got the highest maximum price for the trade in. I love my new iPhone si much! read more

I'm an Android guy but It would just be rude to penalize Apple for the hypnotic effect of their blindly obedient brand ethos. I've been in this store numerous times smirking at the mob of highly caffeinated zealots who have become unglued over a problem with their sainted, malfunctioning devices. The atmosphere is sci-fi wonderland but the scene is decidedly more mercenary economics, all frenetic energy and suffocating anxiety. Make an appointment, stand in line and hope one of their man-bun techno-geeks can talk you down off the ledge. Money appears to be no object as these acolytes raise virtually no objections to the routinely big ticket solutions to their carelessness and abuse. By comparison I have a cheapie Motorola smartphone so if it craps out, scoring a cheapie replacement won't trigger a coronary. From the looks of things inside Appleland, $1,900 replacements for abused hardware only serves to soothe their jangled nerves and must be their special penance for loving a brand that doesn't love them back. The marketer in me can't help but christen their slavish devotion with anything less than five stars. Just brilliant. read more

I went in there because my screen protector, which I purchased yesterday, cracked without me even dropping it. They refused to replace it and told me I had to have a new one shipped to me, which I did not have time for as I am studying to be a doctor. They also told me I could buy a new one. [[HIGHLIGHT]]When I said I could not afford this, the manager Tom called me poor.[[ENDHIGHLIGHT]] I would have called the cops but I will not give energy to such ignorance. I left. This worker should be fired immediately. read more

Tried to exchange Apple AirPods that were defective and were recalled. Apple associate stated they could not get the serial number from the headphones without the case. Therefore they could not test the AirPods. My case wouldn't turn on. They said I had to purchase a new case for $90 to get the serial number. How ridiculous is it that Apple can allegedly only get a serial number from their headphones by using the case? And try and charge you for a new case so you can exchange AirPods that were RECALLED. Would not return to the store because I won't purchase AirPods to run into this issue in the future. read more

Apple battery issues are never going away but apple support will continue to be the best. Always learning something new when I'm in the store. I Olán to sign up for some iMovie free clases. read more

Made an appointment for a battery replacement on my laptop. When I showed up at the appointment I was told that I would need to leave my laptop with them for 3-5 business days for the battery replacement. Why don't they hire an extra person to perform routine hardware maintenance. This store must prioritize selling as many new devices as possible and care very little about long-term customer satisfaction. To make matters worse, I was told that my MacBook Air would be "obsolete" next year and they would refuse to provide any service of any kind. In other words, I was told that their devices are designed to only have value for four years, and after that they should be considered worthless. I do not live close to the store and it would have been great to know that I could not get the battery replaced on the same day, especially since I made an actual appointment and it took me less than 30 minutes to replace the battery myself (cost less than half of their quote of $129). read more

My first visit ever at an Apple store and a good one. My older iPhone crashed and my service provider suggested coming here to see if they could recover it. After setting up an appointment I browsed in the mall and returned at my specified time. There was still a short wait but eventually a genius( their term I believe) saw me. Jerry was very personable and took my phone to the backroom. He came out a few minutes later and it was working. I was thrilled and asked what I owed, nada! No charge! Now had I been more astute I would have purchased a new phone and had the old one transferred, but I left the store thinking I could get a bit more use out of it. I was wrong, it later crashed again, and again. I did purchase a newer phone at my provider but had no choice of color, not that it really mattered. As I said, I really should have just taken care of everything in the Apple store. All of the employees there seemed friendly and helpful. There were classes going on, and many people getting tech support. The walls are filled with accessories, and I'm sure there would have been more choices had I purchased a new phone here. Live and learn.... read more

This review for Quakerbridge Apple Store focuses on a Genius named MARIA, the _MOST EXCELLENT GENIUS_ I have ever worked with in all my years with Apple! It is truly a special treat to be back in Apple Store Quakerbridge with COVID reduced safety restrictions, aligned with best practices and the recommendations and mandates from State of New Jersey. What can I say, it's been a fitful year and a half, and to be able to roam (mostly) freely through the store felt like old times. MARIA, THE MOST EXCELLENT GENIUS In ALL my years across ALL my products and experiences with Apple -- and i have almost all of them -- MARIA is the most excellent Genius of them all !!! And I have seen very many geniuses in many cities and in many countries! 1. She arrived at the bar with full understanding of the issue, having discussed it with reception. She succinctly restated it to confirm with me, and off we go! #FTW !!! 2. Her deep knowledge of iOS led her _straight_ to the solution which had plagued chat and phone support through multiple hours of escalations and calls. Note: it stumped and plagued me too! (Another genius at Quakerbridge stopped as soon as he saw i was on beta several weeks ago -- sorry, come back with the device off-beta) 3. Her enthusiasm was so contagious that I bought an iPad Pro 12.9 and magic keyboard on the spot (see the pic below). 4. Her friendliness and personal approach (that didn't feel like a script at all!) reinforced Apple's reputation with me for sincere desire to achieve success for the customer, ME! YES! Watch out! If I see her again, I'm going to offer her a job in my organization! (HA! J/k) It is so very rare to find a professional so dedicated to their customer, bringing knowledge and know-how to solve a serious problem! (I would also like to commend long-haired MIKE for his help in evaluating the delta between my 3rd-gen iPad Pro 12.9 and the 5th-gen while I waited for Genius Bar. Amazing knowledge and service!) read more

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Had several phone issues which prevented me from getting full use of my phone. [[HIGHLIGHT]]Came very close to doing a full reset after reading various tips on several sites.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Luckily ended up going to Apple & had my situation resolved very quickly by the wonderful Ryan & Tadijah (and the first staff member whose name I didn't get).[[ENDHIGHLIGHT]] It was pure teamwork, patience and expertise to get my phone back to normal. [[HIGHLIGHT]]I was so relieved & grateful for their attention to this all while being so pleasant.[[ENDHIGHLIGHT]] Thank you! read more

A peculiar entry experience but I pretty much made a b-line to the iMacs and purchased a new computer within the same day. If you are a student you receive a discount. I needed a computer the same day so I asked to see their inventory and didn't do any custom ordering etc. The experience could've been great but the heavy iMac I purchased didn't come with 'shuffling the heavy thing out to your car support' so that part wasn't so great. read more

In October I went with my son to buy the iPhone 16 phone. [[HIGHLIGHT]]The sales representative explained everything about the phone and stated that his only bill would be the tax of $43.65.[[ENDHIGHLIGHT]] He was informed that he could trade in the phone and get a credit or a gift card for $315.00. My son wanted the gift card instead. [[HIGHLIGHT]]On October 23, 2024, my son went to the store to trade in his phone. The representative stated that he was late trading in the phone. How could he be late when the phone came on October 22, 2024.[[ENDHIGHLIGHT]] Instead they gave him a gift card for $315.00. He was informed that the balance of the phone would be put on his T-Mobile account. Today, November 15, he found a charge of $362.53 withdrawal from his checking account. [[HIGHLIGHT]]Now everyone at the Apple website is having a memory loss about this transaction. Now they are making excuses for the people at this establishment.[[ENDHIGHLIGHT]] I will not shop for anything at this store. read more

I had a great experience. Chris was my first agent in-store, followed by Mark in the same evening. Both were confident (which I needed to assuage my fears of an unable-to-rescue-past-data.) but they followed through. They replaced my iPhone, recovered all data and Mark was able to figure out what my remote tech guy couldn't figure out related to my email. To boot, they were both great with people. Tech peop update:: my how it's changes. Apple sucks. The Genius Bar is only available for certain types of issues now. Hiked all the way to the mall only to be turned away and scheduled with a phone agent. I want in person service!! read more

My daughter came here for a new Apple Watch, she came out disappointed because nobody helped her. She just went to try the watches herself instead then walked out. I've been in this location many times incl buying new stuff. They shouldn't choose who they talk to even though they're younger. I guess they're on commission basis but that's no excuse not to talk to a customer who walks in your store. I've encountered more professional people who don't judge you by your age, race, color or what you're wearing. Bad practice!!! read more

I was riding my electric scooter and I fell down. My keys cracked my iPhone 12 Pro's screen badly. The top left to the middle was cracked. Luckily, I had apple care + and I went to the Apple Store with a same day appointment. I went in and they greeted me with a smile. Within minutes, they took my phone in. I use my phone a lot and I need it daily. Luckily, the technician fixed the screen brand new in just an hour. Amazing service! I would greatly recommend. read more

Incompetent, misinformed, RUDE. Apple, WHAT IS GOING ON HERE. Jobs would retch over this location. Did not handle my service first time. Broke my phone case, refused to replace. On my second visit, told me to come back in an hour - came back, and clearly none of the staff had actually checked the device during the "hour", and only started diagnosing when I returned. Head to Cherry Hill to save yourself from this trainwreck. Don't drown in this tidal pool of incompetence. read more

This store gets -5 stars. Tl;dr: I bought a brand new SE3, but Apple sent me a faulty one. Now I have to pay $50 for an exchange, when Apple was obliged to give me a problem-free SE3 in the first place! The store staffs were unprofessional and verbally insulted me. My first customer experience with Apple and this store is HELL. ------------------------------------------------- I ordered a new iPhone SE 3rd Gen (2022) on Apple.com during BlackFri and received a $50 Apple gift card as a promo. SE3 arrived on 11/30 with many problems. For inst., it froze 4 times within the 1st week of use. 4 TIMES, 4 TIMES! (My Samsung never froze. Not to mention the iPhone started freezing on its first days.) 12/7 I went to this store and for an exchange― a SE3 in exchange of a SE3 of same model and color. Wasn't asking for anything else. I brought the receipt, original package, and the still new SE3, with zero scratches, in a phone wallet case protected. The exchange should be simple: I bought a SE, but Apple sent me a faulty one. Hence I exchange my current new phone for a same model new phone. The SE is within the exchange window. Not to mention Apple is at fault. No, it wasn't simply. The sales staff told me I have to give them my iPhone SE AND GIVE UP MY $50 GIFT CARD/PAY $50 OUT-OF-POCKET to exchange a new iPhone SE, because SE is not at discount anymore. "My new SE + $50 gift card/pay $50 ---exchange--- ONLY new SE" WHAT?!! I am just asking a Phone-to-Phone exchange, why do I have to lose my gift card/pay more? I'm not asking an upgrade or different model. Apple sold me a new but problematic SE 2022 with a $50 gift card promo. Now I have to pay $50/give up my gift card, when Apple was obliged to give me a functional SE in the first place? I paid for a new problem-free SE, and Apple did not give me what I paid for. Apple sent me a phone that freezes. Apple is at fault. Apple needs to amend and take its responsibility. I did nothing wrong. Not only Apple is not delivering what I paid for, it is not taking its responsibility to correct its unfulfillment. And now I have to pay $50/give up my $50 gift card to get what I deserved in the first place? Apple is at fault, why am I punished? Why do I need to pay extra to get what I originally paid for? I felt I was robbed. I asked for a manger, and told them I feel I'm punished for what I did nothing wrong. Apple failed to give me a problem-free phone. Why do I need to pay $50/give up my $50 gift card to get what I'm entitled but never obtained? The manager wasn't helpful, and the sales guy just kept repeating the discount price story. They were indifferent, and didn't care. At that point, I was already missing my powerful Samsung Galaxy Note and unbreakable Nokia. The sales guy bullied me. He kept questioning me. He tried different angles to test how I found the problems of my iPhone. He even allude that I'm dumb to leave the film on. (I'm waiting for my screen protector to arrive. Is that a problem?) I was humiliated. Since exchange is going nowhere, I asked for the SE to be fixed. The manager said they will exchange mine with a replacement phone. My 8-DAYS OLD brand new phone in exchange of a replacement phone that may have used parts but passed QC. WHAT??? You know what was tech Rich's first response, after I explained the phone problems? "CAN YOU TELL ME WHY YOU CHOSE SE OVER IPHONE 12?" Seriously? If you think SE is garbage, why is your company still selling it? I was humiliated again. I came here because Apple didn't sell me a problem-free new phone. Your company got my money, but failed to deliver and refused to fulfill its obligation after confronted. Your company even asked for more money as an exchange to fulfill our initial transaction. Instead of focusing on fixing my current phone, you shame your customer for not buying a higher-end iPhone at your earliest convenience. Does it mean only customers who bought later model iPhones are worth serving and respecting? He also sneered and said: "SO YOU HAVE 'LOW POWER MODE' ON ALL THE TIME?" as I was a joke. He also had comments about the factory film on my phone. I don't know I'm getting the treatment from these three people because I'm a woman, because I'm not a native speaker, because of my skin color, or all above. I'm sure I was mistreated. Diag can't detect freeze issues and cause. In the end, Rich did a factory reset, and I left praying it saves my phone. (As an update, it did not. By 12/12, my new 12-days old phone has frozen 13 times.) He was more helpful than his colleagues, if you don't count the times he was disrespectful. As a first-time Apple buyer, my first experience with Apple store is hell. The company doesn't deliver what promised and make no mends. Staffs trash and bully customers. I'm still so mad. My advice is to stick with Android/Samsung/Nokia. Do not buy iPhones and Apple products. I should've never left Android. read more

This is the worst Apple store. Purchased an iMac and the kid couldn't tell me the difference between the models. I left the store did research on my phone and decided. Spent 3 hours waiting for my phone to get fixed and they told us after waiting it was triple the price because there's " water damage" for a phone that is allegedly waterproof how can they justify that? They would t replace the screen because of it. The phones never been in water. Every time I'm here it's a nightmare. From now on we'll go to freehold. read more

Another example of a company that continues to succeed in spite of itself. Good products, good design, good shopping experience, UNTIL you need to speak to a customer service rep or need any kind of assistance. This store is my new winner in the "Apple Store to Avoid at All Cost" category. Maybe it was just the less than competent tech I was assigned. Maybe it was the fact that it was a Monday morning at opening time. What ever the cause, I won't be returning here and will drive the 15-20 mins longer to visit another store. read more

My mom cracked her phone (barely cracked) and went to get it fixed. She was told she needed an appointment she didn't know how. They made one for her on the spot. My phone fell into a snowbank and shattered when it his ice. I showed up with my phone in a container of rice it was completely destroyed and non functioning. They told me I needed to make an appointment bc of the pandemic. I explained that I clearly cannot make an appointment with a non functional phone. They recommended I ask someone yo borrow their phone to make an appointment.. during a pandemic. I explained that someone helped make my mom an appointment and that I needed my phone for work tomorrow. They said they couldn't help me. The representative said I am not allowed inside until I have an appointment. I get the screen fixed by another place. I go to use the phone anc my Apple ID is malfunctioning I chat them online and they recommended I go to a STORE. I am so sick of being jerked around by the employees of Apple read more

This one star review is for this one person that works here, period. The specialist "Carly", blond hair light eyes around 5"0 tall, has the most nasty attitude, by far the most disrespectful person I ever met in my life. If you have a Asian face she'll have a nasty attitude towards you. She is racist like she is proud of it. She has zero patience/tolerance, unfriendly to communicate and troubles to resolve problems with you. The experience with her feels like she doesn't want to help me and constantly says things like "you're wasting my time", sighs and rolls her eyes multiple times like I owe her 10million bucks. She is so rude, unfriendly and unprofessional. I was buying an iPhone with her and when we finished our transaction, she sighed, rolled her eyes again and slammed/threw my phone I just payed for on the table in front of me. Are you f... serious? How does apple hire someone like her. I did nothing to her to be treated this way and for the goods I payed for. read more

In all fairness, even with an appointment, they attended to me within a half hour of the destination time. That should be a win right there. My staffer was very friendly and seemed to understand what the problem was. I came for a battery replacement. For $29, it was better than watching my phone drain from 100% to 50% within 4 minutes which is what we'd noticed. The specialist believed my battery indicator was bad and the battery was actually good. He reset the software and felt it would be better to keep the phone as is. So far, it still drains quickly, but not as quick as before. I don't know if my battery is bad, but for an iphone 6S, the batteries weren't very good to begin with. I should probably upgrade to a new phone. The total time was over an hour of my life to find out I didn't need a battery. Oh well. read more

My hatred for this place and everyone in it knows no bounds. They literally said that because I had signed a form, that I had agreed to all of their policies and that they would no longer help me. Unbelievable. It's clear Apple either doesn't review the reviews of this store are so extremely bad (or they would know that there is a serious problem) or doesn't care. Which is it Apple??? read more

After 2 other geniuses told me my phone had major non-software issues, I agreed to come back in 51 minutes. Yet another massive waste of time for me. Another waste of time for my spouse, who had to pick up our daughter from school because I believed they'd actually do something useful this time--of course, the joke's on us, again. Update software & reinstall everything and it will be fine! The os upgrade NEVER causes issues. Um, that's not true, it's well documented. If that were the case, there would be problems with every OS update. Um, there are problems with each update, hence regular bug fixes. That doesn't affect how your system runs. Really? Thanks. I'll update at home. But you need a fresh install! Yes, I'm familiar with the concept. Clear everything, put everything in from scratch. Please tell me which apps are crashing. Well, some people think that apps are the problem, but they're really not (so now you're admitting there are OS problems?). Blah blah smarmy blah Since there are never any OS problems, and apps also never cause problems, by deduction, it must be the hardware. No, no, no, must be user errror! Apple doesn't make things that break, or fall apart, or have bugs, or performance and battery issues. NOOOOOOOOOOO. Sorry fanboy--you might want to get some real fresh air and put down that glass of koolaid. I know who the fanboys are. I'm married to one. We have every Apple item on the wall. Our 2 year old knows every single apple product. I mentioned this was my 4th 5S phone--I still have 211 days of warranty. I've done fresh installs. My spouse has been making iPhone apps since the first iPhone, and worked at Apple. I have programmed for 34 years, tested systems & apps--please don't assume all of your customers are brain dead morons. I do not need to be talked down to like I'm an idiot. I really do hate the useless hipsters who work here. They know nothing, do nothing, and are super-irritating, much like the breastmilk yoga guy from Lillehammer. Update 1/4: had to upgrade my phone. Will I be done in time to pick up my kid from school? Of course! Most things done, paid for. Repeat I need to be out in time to get my kid. No problem! Get started, thumbprint, blah blah. 10m later--oh, it won't be done in 20m bc it still has to install after downloading. WHAT? Ok sir, it's really, really annoying when you are very clear to two separate people and you each clearly state "not a problem" "of course it will be done" then pull this on me. I did not swear at the stuck up douchebag with the dumb click front glasses he thinks are cool, but they hire some serious asshats here. Another update: New phone doesn't have iOS or chip Old phone can no longer make calls This really sucks. Again, thanks jerks. read more

I made an appointment due to a problem with the battery on my cell only lasting until approximately 2 pm every day and that's with me barely using the phone. I was told to reset it to factory settings. Sorry. Nope. The phone was purchased on Black Friday. It should not be this bad. I was told I would get a call in a week to see how it's working. The call never came. I have a warranty but they were too cheap to replace the phone. They've been billing me $.99 for over a year now. I keep calling and telling them to stop. They won't stop and they don't reimburse me. Then I am paying $9.99 a mont for music. I stopped paying it and they wiped clean my library. Apple sucks and I only have 3 months left and I can ditch this sucky phone and go back to Android. read more

Long lines, poor crowd control, inefficient reservation system, and snobby staff. You can get all the apple products your heart desires here (plus a variety of accessories), but BOY do they make it hard. I came to inquire about air pods for my iPhone 7 (should have just googled in the first place) and I waited 30 minutes before I left. Worse, I'm pretty sure I saw random staff who were just walking around the store looking for something to do. I would have approached them had I not been told to wait for an available representative to come to me first. It's a mess: avoid if you can. I've had much better experiences with the freehold Apple Store and it's worth the drive if you need some personalized attention/systems support. They're equally as crowded, but definitely have a better system in place to manage a large volume of visitors. read more

Bought a new iPhone online. Go to charge it and there's no block, nor does the one I have from my old phone fit. $1000 for a phone and they can't even supply you what you need to charge it in that price. SMH. read more

Horrible horrible horrible customer service. We had an appointment at 7pm and waited until 8:20 to be helped. When we spoke to the manager she was rude to us and offered no explanation. We came back a week later and our appointment was magically cancelled. A different manager was then rude to us and tried to blame us for the screw up. Worst Apple store I've ever been to. read more

It took me 15 minutes to get attention even though the store was nearly empty. It took another 10 minutes to explain to the person that I already run Apple diagnostics which verified the issue 4air/1/400 00002: 0x8b523f90 Wifi Card replacement that is covered under my Apple Care. Still I am supposed to make another appointment for a genius bar Bro to come to the same conclusion, and only then they will order wifi card which they "most likely" do not keep in stock and leave me without a computer for a week or longer over a $20 part. All in all, they do look busy walking back and forth not noticing you and you are better off going to the indy shop where they do care about customer's time. read more

Zero Stars. Frustrating Experience, Worst Customer Service, Incompetent and Mis-Informed Staff. I've been having significant issues regarding battery life with my IPhone 5, specifically it draining fast and shutting off with over 25%. I was quite happy to hear that I wasn't alone, and on August 22nd Apple announced a replacement program for iPhone 5 models affected. I set up a Genius Bar appointment for 9:50 am at Quaker Bridge Mall the next day. However my joy, ultimately led to absolute frustration! I got there exactly at 9:50am and waited 10 min before I had a chance to talk to someone. Once I did, I explained my issue with the battery, they did diagnostics and confirmed the issue. They informed me that it would cost 79 dollars and I told them that Apple had just released a replacement program but told me I was misinformed. I had to show the person the site that specified the program on Apple site before the person spent 10 more min on figuring out how to apply a credit on their POS system! They then finally took my phone for service and told me to come back 45 min later. When I came back an hour later, I waited by the Genuis Bar for someone to free up so I can pick up my repaired iPhone. I waited 10 min before flagging someone down as I wasn't getting service. The person told me to meet someone else, who then told me to go back to the bar and wait for someone to come. 10 min later I flagged someone down as I still didn't get service, and they told me to go to another bench further down!! I was really frustrated at this point!!! Finally someone comes, and 10 min later another person comes over with my phone and tells me the REPAIR WAS NOT DONE because they detected some damage that invalidates the program somehow. I was visibly frustrated and asked if they could just give me the battery so I can do it myself and they said no in a rude and curt way. I wasted over three hours of my day hoping that my iPhone issue would be solved but that did not turn out to be the case at the Apple Store @ Quaker Bridge Mall. I will never step foot into that store again. read more

Alexa -- Was our technician. She was exceptional: knowledgeable, patient, kind, and quick! Gary-- Supervisor. I spoke with him briefly and he was personable and humorous! This is an excellent location for repairing Apple devices. read more

I have made three trips to the Genius Bar in the past week for the same problem. The first time, the technician was helpful, but the fix he recommended left my phone out of commission for about 6 hours and didn't fix the battery issue. The second technician was smarmy and condescending, and assured me that re-setting my phone as a new phone would solve the battery problem. Another six hours of reloading all of my apps, re-logging in to all my accounts, etc. Still didn't solve it. Third time was the most frustrating: Made an appointment online for 7 pm Saturday. Yes, there was snow Saturday, but many other stores were open. Regardless, if they had decided to close, they at least owed people who had appointments the courtesy of an e-mail. Apple made its reputation on a quality product and strong customer service. Right now, a phone with a persistent battery issue is undermining the first. The poor attitude and service at this store is really undermining the second. Update 1/8: Upgrading my review from 1 star to 3. When I returned to the store after my cancelled appointment, the team could not have been more helpful. First, it turned out that they had tried to reach me 2 hours before my appointment was scheduled, but that the primary e-mail on my account was my wife's. She had not been checking her e-mail. John was extremely friendly and helpful in troubleshooting my battery issue, and gave me an estimate of 2 hours to replace the battery. He also corrected the default e-mail address on my icloud account. I returned 2 1/2 hours later and was surprised to find that the battery in the phone was at below 20%. The staff explained that they ship new batteries at under 30%. When I pointed out that this was unexpected and did not allow me to figure out whether my problem had been solved, the manager waived the fee for the battery replacement. Overall, the staff did a good job recovering from their previous self-induced errors. It would be nice if they did not induce the errors to begin with, but they did well at acknowledging and correcting their problems. read more

Worst Apple Store I have ever been in Empty store and it's an hour wait Been in the NYC store at peak time and it ran smoither read more

Review Nov 2020 Ok folks, it's been 3 years and I thought clearly now time has passed and all should be good by now. So I ordered a MacBook Air for pickup. All was good until I arrived at the store for my appointed time. And now I'm told by one person, you need to go check in over there. Ok. There is a line. I wait for a few minutes then confirm with another person if this is where I'm supposed to be for a pickup with an appointed time and he says yes. I wait for 20 minutes (meanwhile my pickup time is passed as it's only a 15 minute window). Anyway, I wait and when my turn comes, the lady checking people in decides to walk back into the store and just hang out there by the window. What? Wait lady don't you see me standing here? Am I invisible? She completely ignores me as though there is no one there. 10 minutes later another person comes by and looks at my QR code and says why are you waiting here on this line. I explain. And he says "Sorry, yeah, COVID procedures, we are still getting used to them." Now it's Nov 21 and you are still getting used to COVID procedures? The store continues to excel in failure! Go there if you enjoy jokes on yourself. Review from 3 years ago: I don't know why this Apple Store continues to have the worst tech support people at the "Genius Bar" and not a good manager. It's the worst experience I continue to get. Clearly identified problems are returned as "no trouble found" yet when you go to another Apple Store they actually take the time to confirm the issue and can replicate it without any problems. Bottom line. Don't waste your time here. Apple should just close this store as for years they have been unable to hire good people to work here. read more

I love this store. I have never had bad service in this store. The techs always go out of their way to help my husband and I. I saw the low reviews and felt terrible for this store. It's an extremely busy store but when it is your turn, you have their full attention until it's fixed. Thanks guys! read more