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    Verizon

    3.5 (4 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

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    6 months ago

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    Verizon S.

    Helpful 7
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    2 years ago

    Helpful 19
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    2 years ago

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    4 years ago

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    Ask the Community - Verizon

    Verizon Wireless

    Verizon Wireless

    (5 reviews)

    This is not linked to a store location. It's the customer service on the phone…read more I just had one of the worst customer service experiences ever with Verizon. On July 12th, the Samsung phone that's the primary number on the account stopped working (touch screen stopped working) so it got sent off for repairs. I made the decision to get a backup phone by adding a line to the account and opted for an iPhone, which arrived on the 16th. Since it's taking longer than usual for my Samsung to be returned to me, I went through the process of updating contact information and authentication methods on important accounts to include the number linked to the iPhone. I tried to log into my account but it wouldn't let me advance pass the screen attempting to send a code/ link to my old phone number (the one being repaired), I called Verizon to see if I could get the iPhone number to be used as the number for MFA. With all the stress going on, I could not remember the pin linked to my account. However, I was able to provide other identifying information (email address, other phone numbers on my account, my physical address, and my SSN). I experienced being gaslit and was told by one representative that my account could not be found, despite a bill being sent to my email address today. Then the "manager" did not relay the correct information to "tech support". I was kept on the phone for almost two hours with customer service representatives trying to make me feel stupid for their inability to fix the problem. The customer service needs improving. Have some empathy for your customers. Don't insult their intelligence. And have additional ways of authenticating your customers apart from this method that the tech team is unable to figure out how to undo.

    Online chat is of course agonizingly slow. I think they are carrying on several conversations at…read moreonce, round-robin. Nobody can give a straight answer. Here is the price you will pay. Okay, agreed. Sign up. Send me a bill. It's $150 more than they agreed. Chat again. Let me check that for you...for two hours, until the chat just goes dead, and there is no record of anything, no way to download the chat, nobody can email it to you. "...rest assured...I am here to help..." hour...hour...hour...disconnected, stopped responding...bill still $150 more than promised..."I fixed that you should see that on your account soon..." No change, nothing. Lies. Thievery. Stealing. Scamming. Scambags. If any other cell phone service didn't have exactly the same reviews I'd have left years ago. I think they're all run by the same losers.

    XFINITY Store by Comcast - Inside

    XFINITY Store by Comcast

    (23 reviews)

    I've had Comcast / Xfinity service in for many years. I have several phones on the mobile account,…read moreand each time I changed phones, the system still seems to list the original phone. With the current upgrade of my iPhone more device inaccuracies appeared including which phone I was upgrading. I decided this couldn't be solved on a phone. I visited the local Comcast store in Hillsborough, but same as with past visits they couldn't help. They referred me to Lawrenceville. With my new iPhones and all my other phones in hand, I visited the Lawrenceville store on a busy Saturday afternoon. I had to wait over 30 minutes to be served. When my name was called, I brought my bag of phones to the counter and started to explain this complicated mess to a young man named Josh D. He patiently listed to my story and said he had a similar situation with a customer earlier in the day. He was confident he could fix my problem. With all phones in hand, he began a SIM shuffle and in a little over one hour of interacting with his computer, all was corrected. During that time we had good conversation and I'm confident this young college student will be success in his life goals. But for now, if you have any problem that needs attention, I'd highly recommend going to the Lawrenceville store and asking for Joshua D. He's worth waiting for!

    Unreliable. 1. Made a two-year contract. I was given an…read moreoffer of one year free of charge for two lines. However, three months later, they refused it, saying that that the offer had expired. 2. Home internet cost doubled after one year. I was not allowed to stop the service, otherwise the phone-lines bill will be much higher cost.

    Verizon - mobilephones - Updated September 2026

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