when I got my service and phone for the first time, I said that I will come back to transfer all…read morethe content of my old cell to the new cell later. Little did I know - these crooks now want to charge me $30 for something they should have done for free. if I could give 0 stars, I would.

Four months ago I opened a family plan and they promised me four line. The bill will be $150 a…read moremonth they give me the two new phones and the watch and then now my bills come every month $240 every I'm keep going back to the store to lower my keep lying to me and they keep adding the more stuff and I'm fed up from the store please be this people the store. They always scam you and I'm not happy with the definitely , review to

This is not linked to a store location. It's the customer service on the phone…read more I just had one of the worst customer service experiences ever with Verizon. On July 12th, the Samsung phone that's the primary number on the account stopped working (touch screen stopped working) so it got sent off for repairs. I made the decision to get a backup phone by adding a line to the account and opted for an iPhone, which arrived on the 16th. Since it's taking longer than usual for my Samsung to be returned to me, I went through the process of updating contact information and authentication methods on important accounts to include the number linked to the iPhone. I tried to log into my account but it wouldn't let me advance pass the screen attempting to send a code/ link to my old phone number (the one being repaired), I called Verizon to see if I could get the iPhone number to be used as the number for MFA. With all the stress going on, I could not remember the pin linked to my account. However, I was able to provide other identifying information (email address, other phone numbers on my account, my physical address, and my SSN). I experienced being gaslit and was told by one representative that my account could not be found, despite a bill being sent to my email address today. Then the "manager" did not relay the correct information to "tech support". I was kept on the phone for almost two hours with customer service representatives trying to make me feel stupid for their inability to fix the problem. The customer service needs improving. Have some empathy for your customers. Don't insult their intelligence. And have additional ways of authenticating your customers apart from this method that the tech team is unable to figure out how to undo.

Online chat is of course agonizingly slow. I think they are carrying on several conversations at…read moreonce, round-robin. Nobody can give a straight answer. Here is the price you will pay. Okay, agreed. Sign up. Send me a bill. It's $150 more than they agreed. Chat again. Let me check that for you...for two hours, until the chat just goes dead, and there is no record of anything, no way to download the chat, nobody can email it to you. "...rest assured...I am here to help..." hour...hour...hour...disconnected, stopped responding...bill still $150 more than promised..."I fixed that you should see that on your account soon..." No change, nothing. Lies. Thievery. Stealing. Scamming. Scambags. If any other cell phone service didn't have exactly the same reviews I'd have left years ago. I think they're all run by the same losers.

Six months into my dalliance with T-Mobile 5G home Internet and I'm constantly kicking myself for…read morenot doing it sooner. So far the service has been spotless with minimal interruptions and the price -- at forty cents on the dollar versus Comcast and no equipment rental fees -- I'm just a grinning fool. Throw in the minimal expense for some Amazon Fire Sticks and streaming on YouTube TV has been flawless. Later Comcast. Five emancipated stars.

From the owner: Visit the T-Mobile store in Lawrence Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3320 US Highway 1 Unit 155 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Absolutely the WORST phone carrier. The service is horrible. I keep getting dropped calls and many…read moreof my family and friends cannot reach me. They receive a message stating that the person you called is not available or the phone number does not exist. I was given a ticket number, only to be told the following week that my issue was resolved. It was not; it's worse! Today, I asked the initial phone rep to speak with a supervisor. She said that their system was down. Then I asked to be transferred to someone who could actually address my concerns. I asked for her name, and she promptly disconnected me. I'm switching today! DO NOT USE T-Mobile!

Extricating yourself from a cable television internet bundle is a lot like marital discord within…read morethe Kardashian clan, lots of legal wrangling, financial trap doors, mental health assessments, hard feelings and more hoops to jump through than an Iron Man obstacle course. Of course when you finally break free, the most important decision is your internet provider. It's the heartbeat of any sound entertainment/communications hub and shouldn't be taken lightly. With Comcast gone, I chose T-Mobile 5G Internet and so far, I've been very pleased. Since I'm not running an underground movie studio or training for the Gamer Olympics, T-Mobile has been terrific supporting our phones, computers and streaming services with only slight variation in speed and dependability... or at least no more than Comcast. The Hub took all of ten minutes to install and connect to our devices. Trust me, I don't work in IT and it's still a snap. The real advantage is financial, $50 per month with taxes, fees and equipment included versus $140+ all in for Comcast. The only question is whether the service is available in your area. Give T-Mobile a call, it only takes five minutes... unless you hate saving money. Five easy stars.

The associate John offered a stellar customer service. The…read moreclean and bright store offers a pleasant experience. It was easy and free to park.

Called up yesterday to see if i could return something to this location. Calvin told me i could go…read moreto the corporate location in Mercer mall they take everything back. After going there and being turned away, I called back and lucky me Calvin answered he phone again. He said he spoke to his boss after we hung up and was told they wouldn't take back the item I had purchased and that I had to go back to the original wireless Verizon store I had purchased it from and that it's "not his fault I shop far away." You're kidding me right? The point is not to send your customers on a goose chase to different Verizon stores when you should have your facts straight in the first place. Oh and maybe own up to your mistakes and go to a Customer Service 101 class before demeaning your customers ? Never shopping here ever!!!