when I got my service and phone for the first time, I said that I will come back to transfer all the content of my old cell to the new cell later. Little did I know - these crooks now want to charge me $30 for something they should have done for free. if I could give 0 stars, I would. read more

Four months ago I opened a family plan and they promised me four line. The bill will be $150 a month they give me the two new phones and the watch and then now my bills come every month $240 every I'm keep going back to the store to lower my keep lying to me and they keep adding the more stuff and I'm fed up from the store please be this people the store. They always scam you and I'm not happy with the definitely , review to read more

I got an email from Verizon to return my router etc... they told me I could drop off at any store. I even called before I came to make sure, and the guy said I could. I show up and a guy there said I couldn't. I swear if things ever went smooth with this company I'd be shocked. read more

Roberto was amazing!! He displayed exceptional customer service from start to finish!! I will always go to his store for service!!

Verizon Wireless has no equal when it comes to selling egregiously overpriced devices, plans and related accessories but when it comes to post-sale service (on the phone or in-store) you are for all intents and purposes SOL. Any technical problem is usually met with "why don't we hook you up with a lease on a new phone." When you call the 800 number, you'll die of old age before you can navigate the labyrinth of their automated calling system and once you get through they have plenty of scripted corporate empathy to console you but little in the way of actual solutions. "We're sorry that you're sorry, did we say we're really very sorry." Utterly useless. Sorry, I'm not a 12 y/o girl who needs a new device every four months. They usually figure it out... eventually... but dealing with VZW is always like being trapped in an endless loop on Groundhog Day. If I thought for a second that their competition was any better, I'd dump them in a heartbeat but I'm not that stupid. So for the moment, VZW remains the tallest midget in the circus and they'll simply have to do. Sorry. read more

It was time for us to replace our aged Apple phone and watch. We have always purchased from this store and have been completely satisfied. This visit was no exception. Our sales specialist was Edwin. He is a consummate professional, with a friendly, easy style. Edwin answered all of our questions and took the time to ensure that we were getting the best deal, which turned out to be substantial. He did the complete setup and made sure everything was working properly. We also bought an extra watch, which was heavily discounted. Bottom line, ask for Edwin. You won't be disappointed. read more

Worst service ever They put you in a list and 1:40 minutes later there is still 7 people ahead of you even-though I counted them helping over 10 people. I am switching to ATT read more

To the store and salesman in the Mercer Mall. Salesman- you know who you are! I came in and asked for you personally and you treated me with the utmost disrespect that I have ever encountered. Bought a new iPhone X today. Salesman was more interested in: 1. Setting my old phone up with a new account as an extra. Why?? 2. Selling me an I Pad because its a special price. Why?? 3. Selling me hundreds of dollars of accessories before activating my new phone? Salesman was not interested at all in explaining the difference between the iPhone 8Plus and iPhone X to my wife. Why?? Salesman was not the least helpful in helping us set up our new phone after we told him we didn't understand the process. Salesman could not wait to get rid of us even though he was told we needed help. His reason for this behavior? It was busy!!! Well, how about being professional and stay with your customer. And I was the customer. He was more interested in seeing other customers rather than make sure that I was satisfied and all the issues I was having in setting up my new phone were rectified. Didn't give us a bag for our phone. Didn't give us a receipt for the purchase we made today. I will NEVER come to this location again and will urge everyone to avoid this store at all costs. Shame on you salesman in the Mercer Mall. Again, you know who you are and you should be ashamed of yourself. read more

If it wasn't for the excessive pricing for their services, Verizon might actually be recognized as a first class provider of internet services for home and business. I have seldom had a serious problem with the cell phones and computer/HDTV fiber optic technology they offer, and when I have, they have been pretty good correcting it. If they would only be more flexible when unanticipated issues arise - were more able to offer changes between contracts when a phone become unnecessary, or a screen cracks - and not stick it to their customers by insisting that their agreements can't be adjusted, they would become a company that people actually like, rather than feeling intimidated by. This store continually improves its customer service, and speeds the interaction with their representatives, but the rules under which they operate makes the experience more like buying a car, than buying almost anything else. Is it too much to expect a little customer oriented enlightenment? read more

Came here to return an internet order and was made to wait for over 45 mins because a 2 min return has to wait because manager does not handle returns read more

Almost always taken care of well here. Always a wait, being its location, but they move things along. Shoutout to Joe albrecht--what a guy. Greets you with a smile and knows his shit. So helpful. Such a good salesman though!! Wow. read more

THIS IS THE BEST VERIZON STORE EVER! No seriously though. I went to Europe, got scammed by Apple and Verizon was insanely helpful in getting my phone all worked out. Go see Pat! He is an energetic and helpful Verizon worker who made waiting in the store actually enjoyable. Also, Joe is pretty cool too. read more

Christian Enriquez provided exceptional service and made sure everything was working before I left the store. Thank you, Christian!

The customer representative I worked with this evening at the Mercer Mall location (you know who you are!) became increasingly unhelpful and aggressive when I began asking detailed questions about my account. I am someone with little to no knowledge about how Verizon contracts work - they are very complicated even to trained professionals. I do not keep up with Verizon's legal term updates, so I rightfully asked what seemed to be very ignorant questions to this individual. I traveled for over an hour to this location since it is one of the only corporate verified stores in the area, and spent over 2 hours in the store with no result. Additionally, three employees chose to loudly discuss their day's sales numbers for about 15 minutes and within clear earshot of where I was trying to complete my transaction. I saw about four fellow customers waiting to be helped while this was happening. I walked away feeling very insulted and shocked at this low-level, unprofessional customer service. I will not be returning to this location in the future. read more

The salesperson flat out lied. He said every plan comes with a jetpack device for $10/month. He said there was no plan without a jetpack - that it was included and required. I asked 3 times in 3 different ways and he insisted each time that it was impossible to not get a jetpack. He simply lied. It's of course permitted to not get a jetpack with a Verizon wireless plan. Makes me want to try T-Mobile finally. read more

This store is the pits. We have been with Verizon for many years and since this store is closest to us this is where we go. I honestly don't know why I keep coming here. My phone recently completely wiped itself out for unknown reason. I was trying to pull everything back together and there were a few things I needed assistance with. Worthless trip. Unable to help and instead tried to get me to buy another phone which is a common annoyance with this store when they cant fix something. I figured it out myself from internet information. When asked for pricing on things you can never get a straight answer. Every single time we get a new phone here we opt out of the insurance and every single time they add it on anyway and I have to jump through hoops to cancel and get credit back. Time to find a new store. Im not hopeful I will find much difference in another store given the past experiences dealing with Verizon. read more

I was a Verizon consumer for almost twenty years... and after the way I have been treated I caution anyone from doing business with this provider in any form. I tried to switch providers and when my number was transferred I was told my old account was cancelled. I wanted verification and to make long story short it took 3 phone calls and a trip to Verizon store to verify. That alone is completely unacceptable - but fine. Then I get collections notice... I have to spend literally over an hour on the phone with several reps (and I was conveniently hung up on) to get anywhere. Also unacceptable. Turns out my toddler tablet was not cut off (despite its only one account - my 3 previous calls and trip to store and now the bill when mysteriously from 20.00 a month to 95.00). Ok Fine... while this should have been taken care of before- I paid them their money on the phone. The rep assured me I would have no further debts- everything was Square. Then 9 months later with NO correspondence no bill of any kind a debt shows up on my credit report! After filing BBB complaints- Mr. Johnathan M in customer relations ignores everything I've been through- ignores Verizon's repeated incompetence, ignores the fact I paid bill on Sept 21- and sent bank statement to prove it, was assured I owed nothing else and it was taken care of by Verizon rep., and ignores the fact no other bill was ever generated to me and tells me it is accurate and staying on my report. On what planet is this customer service?! I caution anyone... VERIZON... RUN... I would give them negative star if I could... Update: I appreciate Verizon reaching out to me from this review. After several email battles I did receive an email from another executive who has agreed to remove my unfair charge and credit garnish. This is very refreshing news, it's a shame I had to go through a nearly year long ordeal to achieve this. I would encourage better representative training and better documentation. I think the whole situation could have been avoided. I was after all a paying customer for nearly 20 years. It took countless emails and 2 BBB complaints to even get an "I'm sorry" or a small acknowledgment that what I went through was not good business practice. read more

My father passed away and I'm trying to cancel his cell phone account. First, I'm astounded when I look at the bill that they're charging him $6.66 per month for 24 months for a flip phone! The same phone you can get in the store for $20 or $50. In order to cancel, the 800 # tells me I need to bring A Copy of the Death Certificate to the store. I cancelled his credit with less work! Then I go the Verizon store by my office, and they tell me no, you have to go to a corporate store. I tried calling the number for the corporate store and naturally, I get the 800 number robo receptionist. I can't wait to find out what runaround I get when I go to the corporate store. I'm too old to give them my first born. Thanks for letting me share/vent. read more

Marion is very helpful, articulate and technically savy. I am grateful for her able assistance Doug read more

Immediately went to apple after my visit. I went in with a frozen iPhone 7, which was easily fixed by apple by resetting it. The new seven iPhones reset differently than the older phones which the sales associate did not even try and instead offered to let me buy a new phone. Then, the sales associate who helped me was taking a closer look at my phone and cracked the screen protector I had on it. read more

I got the new iPhone at this Verizon a few weeks ago, my iPhone 7 was broken, which was frustrating because it was very new but I got a new phone. I sat in a different Verizon for hours for them to try and fix my phone so I went to this one thinking it would be faster. It was faster and a good experience, however, I guess the guy should have been more thorough because he downloaded my phone to the cloud and I lost thousands of pictures, this is extremely frustrating and even more frustrating that my one year old phone was so broken that it worked like an iPod and I needed to get a new one and this is what happened. I went to a different Verizon to try and salvage my pictures and there is nothing that they can do about it. So now I have no pictures, great! Thanks! read more

Horrible! Not helpful at all told them was completely unhappy they couldn't care less! Time for a new provider. Bye bye Verizon! Thank you so much for the worse experience. read more

Warning- Do not go to this store. The manager Mike is disrespectful. There is always a long wait! There are many other close by better options. read more

Worst store ever, poor customer service repeatedly, the manager brian is the worst. And the worst is they dont care. Igo to apple store, they can handle verizon better. I will never walk into this store ever again. Had to go to an att store to put the screen protector on as they failed to put a screen protector on the right way, i was told by verizon that it will tale a week for the screen protector to settle in, never heard of that before.. I have gone to apple store to buy my phone and they put the screen protector on until they were satisfied that there were no bubbles. Very rude store. read more

AVOID THE MAN IN THE BLUE SHIRT AT ALL COSTS! I seriously wish I stayed in the store long enough to find out his name just to warn other people about him. He is AWFUL, and I am not exaggerating. My mother had one instance with him this past summer in which he was extremely rude, and I thought she was exaggerating as I had not been present, but boy was I wrong. I experienced him and his lackluster attitude tonight. As soon as we walk in the store he demanded my phone number, so I turned to my mother to ask her what number I should give him because I was taking my sister's upgrade, and therefore my number was technically not the line with the upgrade. He instantly interrupted and said, "YOUR NUMBER," before he even got a chance to hear my question. Keep in mind I am the customer who is about to spend $199 on a new iPhone. At this point I am literally in disbelief, so I turned to my mom and quietly said, "should we go to the Apple Store?" AGAIN he interrupted our private conversation and said "sure, go to the Apple Store do whatever." I could not believe the sass this man, who I think is a manager, gave my mother and I. How he has kept his "sales" job this long is beyond me; my only guess is that he intimidates people to the point they buy from him. I honestly never write reviews like this, but I could not believe the way we were treated. Some advice for him- listen buddy, it's not that hard to be nice. Why don't you try faking it???? read more

I would leave negative stars if I could. Two reps casually talking to a young lady and when I ask one if I could purchase a specific phone, they tell me the wait is still legthy. Please fire these less than helpful people and learn to run your business if you actually want to make a profit. Us and other customers all left and will be making our purchases at alternative retailers. read more

i was purchasing my new phone and i bought it at a different verizon. my phone wasn't working properly yet and so i was at the starbucks next door setting it up and so i walked over to this verizon and asked them why my texts were delivering to my friends phone through my email and he had me reset it and switch sim cards from my old iphone to the new one.... all is fine BUT then it's still sending as an email so i told him and he said i need to turn my email off for text messages and i said i just got this phone a few hours ago so i'm not sure how to use it yet (it's the x max) and he said "how long have you had this phone? i mean cmon they're all the same!!" and said it very rudely and scoffed while doing it. as if it isn't his JOB to help me out. i will NOT go to this verizon. I would recommend the verizon in the hamilton marketplace before this one. never again. read more

I got a text saying I was eligible for a new phone, went to the store, waited for over twenty minutes even though it was not crowded and there was only one person ahead of time, then was told that actually I had to pay off the contract, asked to speak with the manager, waited over five minutes, asked why the wait, was told lad because they were working out a better option for me, and cut to the chase, no better deal. Customer service is abysmal. read more

Verizon Wireless has the rudest and most incompetent employees at their Lawrenceville, NJ store located at 304 Mercer mall. I've been with Verizon wireless for almost 15 years and hated dealing with these employees who think that they are doing me a favor when they don't even know how to do their jobs. The assistant manager, Moutaz, even said that he is superior than the customer support team at their call center and that they do not have any authority over what they can do at the stores. If anyone know of reporting this to Verizon wireless customer relations, please let me know. read more

This is an amazing verizon store. The service and staff are standout. I'm used to getting abused at places like this but Scott DuBeau, the general manager immediately jumped in to help me and was incredibly savvy in helping me figure out what I should up grade to, and how to fix weird problems with my current phone. He was super nice, calm and just eager to address my concerns. He handed me off to Justin Burnett who is a lead solutions specialist. He is more of a tech genius; diagnosed and fixed all my phone problems within ten minutes. Could not believe I got in and out in twenty minutes. I plan on calling Orlando Dibesi who Im told is the district manager and oversees this store. Great job! I won't go anywhere else! read more

I was upgrading a phone for my daughter and purchased a new iPhone. I needed to buy a case and screen protector. The sales rep told me of a promotion "bundle" they were offering for a case, screen, and car charger. It seemed like a good deal so I agreed to buy it. We get a discount through my wife's company on accessories but we were told we couldn't use the discount due to the stores promotion. That made no sense to me. Many other retail stores take employee discounts off of sales items and promotions. The sales rep agreed with me and went to discuss with his manager. The manager came over and politely explained how their computer system didn't allow the employee discount on top of their promotion but then offered to take away the ridiculous $30 upgrade fee Verizon charges when you get a new phone. (As if they're not raking enough money off me). Anyway, I'd like to thank the manage for her professionalism, courtesy, in putting the customer first to ensure a satisfied customer. This is what Customer Service is all about. I read so many negative comments on Verizon wireless stores. If more store managers were as accommodating as this one Verizon wouldn't have the tarnished image it has. read more

I went to this Verizon location recently to purchase a new phone because mine had broken, and I was disgusted because the sales rep was sleazy!!! First he tried to talk me into buying a more expensive phone than the one that I wanted, and then he pretended that I couldn't purchase a phone outright but would have to agree to monthly installments. I insisted that I wanted to pay for the device in advance and that I knew it was possible for me to do that, but he insisted that only after I signed up for installments could I pay it off at a later date. Afterward, I learned that his insistence and dishonesty had most likely been prompted by the promise of a higher commission if he could commit me to a payment plan, thus anchoring me to Verizon in the eyes of his supervisor. I also said that I wanted to lower my data usage from 6 to 4 GB, but he insistently urged me not to do this because on ONE occasion, I used 4.1 GB of data. I explained that the aberration had occurred because I had forgotten to hook into my WiFi too often. I said that with the reminders that I receive about my remaining data usage, I could easily monitor myself and not exceed the allotment. Still, he refused to switch me to a more affordable plan, telling me that I would have to go online and do it myself. Honestly, what a reprehensible set of ethics and a terrible display of customer service. I left, went to the Verizon on Harrison Street, and got everything that I wanted: the right phone, full payment in advance, and a cheaper plan. My experience at the Mercer Mall location was very aggravating, though, and my time was wasted by the greed of the salesperson who worked there. read more

Went in for questions and they talked me into taking two "free" promotional Ellipsis tablets. I didn't believe they were free. "No charges?" I said, "No activation fees?" Nope the very nice salesperson said to me. I was talked into taking two. Now I find myself not using them, but paying $10 a month each. I asked about canceling them and it costs $175 each to cancel. So careful what you get for "Free" from Verizon. They have a different definition of "Free" than the rest of us do. read more