So I had an iPhone 7 under warranty. Back in June my phone heated up really bad to like a hot cup of coffee for some reason. I also had an issue with the volume when people called. So when the warranty was about to be over I was trying to go to my local store which had horrible hours, so I thought of this location closer to work. But knowing I only had a couple weeks before the end of my warranty I contacted Apple about the issue of it heating it up. They asked several times if the phone burned me and left any scars, then referred me to a local location and extended my warranty a couple weeks just so I can make it. When I came here they said they couldn't find anything. After I mentioned I contacted Apple Cooperate was when he excused himself for awhile, then came back pretending he was all nice and willing to exchange it due to my phone being out of warranty by next month. read more

Apple Union Square - Computers Near Me - San Francisco, California

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Really friendly customer service. They are so patient when explaining about how phones operate. They don't push new products on you and whatever your questions are, they don't ramble on with technical terminology. read more

We were in Union Square. The Apple store here is amazing. It has interesting architecture. Of course, it has all the latest apple products. And the sales reps there rock. read more

Apple Union Square - Apple Store, Union Square, San Francisco, CA - Computers Near Me - San Francisco, California

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If you wonder how I can easily post nearly 1,500 photos on this site, it's because I succumbed to fashion and bought an iPhone last year. Oh yes, people were making fun of my walkie-talkie-sized Nokia mobile phone with the antennae, so I felt a burning desire to have one. Oh sure, I love it, but I have had a couple of glitches with it - including the camera not working (...the ultimate nightmare for an Asian!) - which makes me feel like the thing is a bit of a house of cards. But I have to tell you I really like the Genius Bar a lot. It took me a while to get past the fact that the geniuses (or is it genia?) are young enough to be my...uhhh...well, young enough. Now the three times I've made an appointment, I've been treated with respect and each found a solution to the problem, whether it was diagnostic software or replacing my phone entirely. I also like the classes they hold frequently upstairs, though I have to admit I don't take nearly enough advantage of them because, dammit, that acrylic staircase really freaks me out. They have concerts in that space, too. Sure, I would have gone and seen the Counting Crows, but I didn't see how they could have been enough room for my bulbous ass and Adam Duritz's hair. But tell me, have you been to the Apple Store on Fifth Avenue in Manhattan? (http://www.yelp.com/biz/apple-store-new-york-2#hrid:B4UdkDBTOfzSwfR8gRyadw) It's a way-cool cavernous underground space topped with a see-through cube, and it's open 24 hours. When SF catches up with this store, then five stars could be in order. read more

This Apple location is ALWAYS busy. I don't think there was a time that I visited where it wasn't crowded because it's smack dab in the heart of Union Square. With that said, I wasn't expecting fast service even though they seem to have an abundance of Apple experts roaming around. I suggested you go to the guy with the iPad to have you name in the queue. I've bought a couple of items here before and all of the associates who have helped me just looked bored and lifeless. The way and style in which they answered my questions seemed like they just could care less about my experience. Maybe I'm being too harsh for retail but I've met other sales associates at Apple before who were SUPER enthusiastic to help me. I'd probably go to an Apple in the peninsula to avoid the mess here. read more

I went to get my new Phone, the 13th. And Eric was super nice and helpful! He is fast, detail oriented, reliable sales person and I got lucky to meet him right as I walk in :) Thank you Eric!! read more

This is about the new location in Union square. I went with my friend to get boba guys and we ended up stumbling open a nice courtyard with nice tables right next to the Hyatt and just a block a way from boba guys. We noticed this courtyard was adjacent to what appeared to be an Apple Store. I was a bit perplexed since I remember the Apple Store being on Stockton street. We decided to go inside the store and then realized it was the grand opening of the place. Super neat! The first floor is only enclosed on 3 sides and has a bunch of the Apple electronics. The second floor is really neat and has a large screen showing Apple products, along with tables with some apple laptops, a bunch of box stools for people to sit on. This top floor is really a place for people to just chill. The place is indeed "chill" since it gets a full breeze coming from the open wall that faces union square. It ended up being a nice place where my friend and I could finish up our drinks. I could see this top floor being a really nice study area too since each of the 4 - 5 long tables (can fit about 10 people per table) each had ac outlets and Ethernet jacks that would pop up from the table when you pushed on it. It was funny being here on the grand opening because even the Apple employees were taking photos of each other and posing. I would come back here again! read more

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The Apple Store is one of my favorite spot to go there to chill and charge up my iPhone 8 Plus. Their customer service is the busy they always there whenever you need help on your iPhone or iPad. Also they got good accessible for your iPhone and iPhone and any Apple Devices you need for sale is A little bit pricey but it's worth it. Maybe one day I'll get the new iPhone once's it's comes out I'll trade my old iPhone 8 Plus to get it. read more

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Service was beyond what I expected. Apple Genius Bar is to be commended with their expertise and helpfulness. We bought a new IPad Generation 9 and Logitech Combo Touch keyboard. Worked well after configured by the Genius Bar. At home I had some issues but couldn't reach Apple Support by phone.. I resolved the problem myself Internet troubleshoot site of users. read more

I've been around the technological block and I can honestly say nobody provides the type of service, support and education that Apple does. Want to learn how to use a Mac? They have free classes. Want in-depth training: $99 gets you a year's worth of classes once a week on whatever you want. Buy a laptop, Ipod or any apple product and it stops working: make an appointment at the Genius bar and they will help you with it. Only once have I had to pay for a repair. 95% of the time the Genius bar has been able to help me for free and they have appointments all day. Unlike Best Buy, Circuit City (RIP) or any other electronic store I've been to they actually know what the hell they're talking about. Apple employees are friendly and knowledgeable. Period. read more

Apple Union Square - Computers Near Me - San Francisco, California

Apple level of service remains poor. I took an appointment for a screen repair to be told that they did not have time to fix the screen and that I could come back the following day. When paying $200 to fix a screen that probably had a defect (the screen cracked after a 2 feet fall on a carpet), I would expect that it would not take 40 minutes to just take my name and address... read more

My friend and I came in on Saturday after my phone had been stolen and Gracie helped us. I didn't end up purchasing a new phone that day, but Gracie was incredibly kind and helpful, especially given that I was decently emotional and frazzled. Thank you so much for your help and kindness Gracie!! It made my day that much better. read more

One of the nicer Apple stores but very very busy so while service is usually good, you get a bad apple of a rep (no pun intended) once in a while. read more

I never write yelp reviews but beware of this place and probably all Apple Genius Bars, really. They will try to scam you. They don't want to let you hold on to your devices with only the required repair. Nope - you will get upselled here. Take it to a reputed third party instead. They prey on the tech-ignorant which is hilarious in a city like SF - I wonder how much business they really get at the genius bar with this strategy. read more

I'm an iPhone and MacBook owner. But that's where it stops... I'm simply not cool enough to consider my phone and computer a lifestyle choice, and I'm quite possibly outside the age demographic target. That said, I know my way around an Apple store, and I can recognize good service when I see it... even when offered amidst a couple hundred SF millenials with seemingly no where else to be. Like a job. Anyway, on a recent trip to the City, I discovered that someone had "borrowed" and not returned my HDMI to Thunder dongle, a required piece of equipment when you're hoteling it somewhere. So as not to be relegated to watching local news or whatever god-awful programming is on HBO midweek, I walked to the Apple store, hopeful that they carried the little $35 hunk of plastic. Entering the store, I got that strange feeling of wanting to leave immediately. I might be a Digital Native, but I just get antsy around people connected to no fewer than four pieces of electronic equipment simultaneously. I wandered up the glass stairs, and after perusing the minimalist shelf stock, asked a green-shirt if they carried it. He cheerfully offered to check the stock room, emerged a few minutes later with my item, and I quickly bought it with my Apple Store App. I considered just opening Golf Clash, pretending to scan, and then running from the store, but if I'm going to shoplift, it isn't going to be an HDMI dongle. Oh, and stealing is wrong. Even from multinational conglomerates. I left the way I came in, those twenty-somethings sort of still perched on uncomfortable looking furniture, staring wistfully, waiting for their appointment or a clue or an epiphany or who knows what. Stay strong, sweet Millennials. Thankfully, my little hunk of junk worked great, and in somewhat ironic fashion, I used it to watch an old 80s movie on my big hotel room TV. Apple store came through for me! Only two block walk from my hotel room. Always nice to visit SF. Good company, there. read more

We were waiting for about 5 minutes just to have someone to notice us. But no one did until Delana walked up to us and asked if we needed help. She was very friendly and nice. I didn't get approved for my upgrade with my credit card and she let me try it again with another card. She was very understanding and had extreme patience with me. I greatly appreciated that. My phone's microphone stopped working and I couldn't hear or make calls on it so I really needed a new phone. About 15-20 minutes later, on our third try, my boyfriend was able to get approved on his card and I finally got my phone! I know I have outstanding credit, but I'm thinking it's the income I entered that didn't let me get approved. I'm just glad everything went through with the help of Delana. She gave us the best customer service I've ever had at any Apple store. I would like management to acknowledge how amazing she was! She knew I had no idea how to use this new phone so she showed me how to screen shot, close out apps, sliding down left and right has two different functions. read more

The staff was very friendly and assisting. They let me charge my phone for a bit. I needed help with something but the waiting time was 1 hour. Reminds me of the stores we have here in Miami until they opened the new one where there is no waiting time at all. With the amount of staff that was present, I didn't even understand why support was an hour. But I guess they overstaff in sales and understaff in support (oh yes because that's free). Beautiful store, all open. No doors or windows, it was an open space. Also no chairs anywhere so I couldn't sit down while charging my phone hehe -/ :) read more

Excellent customer service experience. I'm a huge fan of Ron who was helpful from the start. It was a particularly warm day so I was obnoxiously fanning myself praying that I wouldn't drip sweat onto any of the Apple products, short circuiting them in the process. Ron suggested we go outside. I was fine with staying inside so he took it one step further to show me the section of the store that literally opened up to the outdoors. Second floor, you guys have to visit even if you just want to chill. Amazing views. Anyway, I was surprised and thankful for the hospitality. I went in for some new headphones, particularly the AirPods, because mine literally twisted and tangled themselves simply sitting in my hands. Ron offered to give me a demo but unfortunately the pods had low charges. But I was still able to experience the lightness of the pods, the cool and tech advanced case and once I purchased it, I could try out the audio myself before walking out the store. What wonderful conversation and genuineness from Ron--way to represent Apple! New news!: Apparently they have cool events too?! I just bought new gear, and there was a live free concert going on upstairs. The Cosa Nostra string band was amazing. Badass violinists and drummer and guitarist/trombone player. So worth stopping in. Check out #todayatapple for more info and events. And I'm sure it's on their website under events as well. read more

During COVID, they regulate the amount of customers inside, allow curbside pickup, provide masks, hand sanitizer, etc! No one is allowed in without a mask and they can provide you with one. I came here to pick up and order and all staff I talked to were very helpful in informing me about their covid/social distancing procedures as well as helping me out. I made an appointment and was helped out right away. Even though I came near closing/the last appointment time, the staff was very warm and friendly. (I do feel like a lot of negative reviews on here are people being mad about their Apple products or how their product issue wasn't fixed but those are Apple complaints and aren't store specific/customer service related. Im sure these employees are really just following Apple regulations/policy when they say they can't do something. Other negative reviews also tend to talk about how busy it is or how long the wait is - but this is Union Square in SF, I don't know how you can expect it to not be busy? - just my two cents!) read more

TL;DR Quoted 30 min for a fix which ultimately took over 3 hours, and they returned my phone with 5% battery rendering me unable to go home without waiting longer to charge it in store. Never returning. _____ "If I could give zero stars, I would." Yes, this is one of those reviews. I made an appointment on the Apple site to have my battery fixed. I was quoted half an hour and called ahead of my appointment to confirm this, since I was taking off work. All good, I was told. 3pm appointment. Genius came to me 25 min later (at this point, I realized the 'half an hour' thing is completely out the window). No big deal. It'll be done 30 min from here....so I thought. Genius goes through all my info and nonchalantly says I'm looking at a 2.5 hour turnaround. What happened to 30 minutes? They're "super busy, as this store always is." Hmm...so what idealist at your store did I speak with? I didn't have much time and asked if there was anything we could do. My Genius asked his leader who promised a turnaround of under an hour, approx 45 min. Nice! Much better. THREE HOURS LATER....I'm still there. Sans phone. Dog at home needing a walk. Me still needing to stop at the office before that. I started asking questions and eventually got my phone back 30 min after that (so we're OVER three hours at this point). The kicker? They returned my phone with 5% battery remaining. Again...I still needed to do about an hour of ubering in order to get home. What delusional person thinks an iPhone would survive all that in SF rush hour traffic on 5%? It takes a lot to make me angry, but it's safe to say my blood was boiling. I kept it cool, but inside I was extremely disappointed. Maybe it's the holidays, or I'm still me...trying to be a good person, but I won't name names and throw the Genius who helped me under a bus (and I say "helped" very loosely here..). I want to believe he actually tried, but he didn't seem too concerned that I was still there three hours after he promised me less than one. read more

Jessie the manager was unable to support my simple request regarding a replacement screen for my iPhone. Generally rude.

Worst experience ever at Union Square. I will never set foot in there again thanks to Travis, the "team leader". I'm a business owner in San Francisco, Ca. I'm in my mid 50's and spent most of my 20's and 30's in retail service and store management. I've been an Apple customer since 2007 and have purchased many apple products over the years. Last week I bought the Iphone13Pro, paid in full on line and opted to trade in my Iphone11Pro. I also had my eye on the AppleWatch Series7 and made an appointment for 2PM today. I arrived a bit early and was greeted and shown to the watch area. The team member who started helping me was extremely nice, very helpful and the transaction was going great. The store had the watch and two bands I was interested in and I was ready to check out. He paused because he didn't seem too sure about the trade in procedure and wanted to check to make sure he was following proper procedure. Not a problem, he walked away and sought the help of another employee, Travis. Travis came over and talked down to me like I was child, or an idiot who wasn't able to comprehend the concept of how the trade in occurring 'in-store' would impact the credit back to my card. He said that what I was trying to do had been "causing problems" in that some customers think they they are being charged twice. I assured him that I would not 'forget' that I had brought my old phone into the store as a trade in and he repeated his story in an even more condescending tone. When he finally walked away, he turned around to me and said "you don't need to roll your eyes, it's disrespectful". I'm a 55 year old professional. I don't roll my eyes at anyone or anything. I never rolled my eyes at him or anyone else and I held a calm demeanor while Travis got his frustrations out on me, Apple's loyal, paying customer. Travis had a chip on his shoulder from the moment he walked over to what started out as a pleasant transaction and I found him to be rude and insulting. In my own previous retail and management experience, it would be unthinkable to reprimand a customer with an accusation of eye rolling. This interaction immediately put me off and was very upsetting. Having witnessed all of this, the team member who had been helping me seemed mortified and repeatedly apologized, which reaffirmed that I wasn't crazy or imagining what just occurred. I said that I couldn't believe what just happened and asked if he could please locate the store manager. He headed off in Travis's direction, I assume to let him know that I had asked for the store manager, they conversed briefly and then both walked back towards me. I asked in disbelief "you're the store manager?" And Travis responded "I'm the team leader". He started in again on me and I replied that the transaction was over with and that I would take my business to another store. I immediately drove over the the Chestnut St store and was helped by Anthony C.  who was incredibly helpful, very kind and created the exact opposite experience to what I had encountered at Union Square. I'm going to use some plain language here, Travis was a rude asshole towards me. It was an experience that was uncalled for and unnecessary. It's unimaginable to me that Travis is an actual team leader. Anyone who demonstrates that sort of hostility to polite paying customers should not be leading any team anywhere. I'm unclear why when I asked for the store manager I ended up with Travis *again* in front of me instead of the store manager. I wanted to share the experience that I just had with someone in management, but wasn't given that opportunity, so I have emailed my feedback to corporate. read more

Well, this store's location is no better than the Apple Store located on 4th Street in Berkeley! I had to wait to talk to an Apple Employee for over ten minutes asking for help using my iPhone 5 for translations I need when I am using Twitter or Facebook: I have friends all over the Planet, so I need help translating Korean, Chinese, Japanese script writing plus, translating Malaysian, Indonesian, etc. Meanwhile, I decided I should charge my iPhone while waiting for an Apple employee's assistance; finally, after waiting fifteen minutes, I hailed an Apple Dude as he was rushing past me asking him quickly how to use the translation mode for my new iPhone 5 cellphone. The Apple Dude quickly showed me how to use the translation mode and now, I can readily key in the foreign language text into my Twitter and/or Facebook messages. Thanks . . . Apple Dude~ read more

Apple Union Square - Computers Near Me - San Francisco, California

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Apple customer service has gone severely downhill. I had a new apple keyboard less than 6 months old and a key fell off. I took it in - they said one of the tabs was broken and they don't actually make replacement keys. What? They said they could replace the whole keyboard it if could show that it was still under warranty - I got it through work so I didn't have the receipt. I talked to the store manager, who gave me one word answers to everything. I asked them if they could look it up by serial number - they said keyboards don't have serial numbers. What? So there's no way to look up the warranty? No. Can you just replace it for me? No. How bout a store credit? No. Any trade in value? No. So I'm shit out of luck? Sorry. read more

I've been coming here for about three years. I just wanted to take a moment to Thank Hector, Corey, Mo & Pablo for their OUTSTANDING assistance!!! The service that I received was truly memorable!!! They assisted with my Directors Mac Book Pro. I work at a Law Firm and our Engineers have been coming here before I started at the Firm. They are really picky when it comes to buying equipment for the Partners. I know why they chose this store and that's because "YOU GUYS' ROCK!!!' I can't thank you enough for all the times you've been there for me and my Team!!! You all make our group shine!!! I sooo busy today but I just had to take a moment to share my Apple experience yesterday and today!!! Life long customer's we all are and always will be!!!! Thank you Apple, You Hired ALL the right people!!! Jim H. read more

I have been purchasing products from this store since 2011 and have noticed a total lack of customer service interest on the part of the management and employees. Most employees here are overly casual and careless. I have complained to the store managers about a couple of negative experiences in the last 7 years--my overall experience has been so-so; most employees here are not as knowledgeable of Apple products as they should be. Most of them are inexperienced. I have also noticed that they do not care about having empathy towards their customers. For instance, today, after having purchased a MacBook Pro and an iPad Pro online and after having obtained a battery replacement here for an old MacBook Pro 2013, a team leader named "Travis" and a manager named "Christina" on site kicked me out of the store--the store was closing--after they claimed I was "disrespectful" to Travis. What had just happened is that I was dissatisfied when Travis made no effort in giving me a compensation after I showed him that my old MacBook's newly replaced battery was not able to handle what it takes to run today's macOS--I showed him how my newly replaced battery was being depleted even while performing very simple tasks on this old MacBook. He told me there is nothing he could do for me and proceeded to kick me out of the store. And as I was packing my old MacBook and getting ready to leave, the manager/team leader, Christina, came to me and asked me if she could try to help me. After Travis and I told her what had just happened between us, she had one or two suggestions about compensating me with a courtesy discount on a future purchase of accessories for my new MacBook Pro. As we began to look for accessories for my new Mac, I told Travis how unsatisfied I was with his attitude and I stared at him in defiance. In return, Travis stared at me in defiance, reacting to my stare, and Christina decided to kick me out of the store immediately, informing me that I am welcome to come back "tomorrow or any other day as long as I am respectful." But basically, there were not that many options at all to get a courtesy discount at their store today, because they practically have no products at the store--they have no MacBooks, no iPads, etc--and they said they cannot give me discounts on Apple Watches, since my complaint has to do with my MacBook battery replacement. Therefore, there is practically no options for me to get a reasonable discount. And because they felt that I was disrespectful to them, they felt totally free to kick me out of their store, even after I recently had purchased an iPad Pro and a MacBook Pro and even after the fact that I have been their loyal customer since 2011. In other words, because they make very good and reliable products that the public has to depend on, products such as the iPad, iPhone, and Mac computers, they know the public has no option other than buying from them and thus they feel free to treat the public like trash. I am now in the process of finding out how to submit an official complaint. The team leader who treated me unkindly is "Travis" and the manager's name is "Christina." This was a thoroughly disappointing and sad experience for me today. read more

My beats I bought here have stopped working in less than four months. Turns out this is a common problem with the PowerBeats 3. They won't refund my broken headphones, or even upgrade me to the Beats 4s, even though those are $50 cheaper and came out a week later. If you spend $200 and your product breaks in 3 months, give back the money. read more

This is a two story building, first floor mainly for sales, second floor has plenty of room for people to sit and enjoy their time, or wait for salesman. The backdoor of second floor is also connected to the Grand Hyatt, which is an easy access for people to come and spend money after checking in the hotel. read more

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Customer service training is needed for one of the blue shirts. Worker said he was going to use the MacBook I touched then spent the next several minutes just chatting with the guy next to him. I hate how the phone message for this store shills the "magical" ipad. I like the selection of ipad bags but the MacBook sleeve selection needs some love. Next to a BART entrance. Some Indian kid grabbed an ipad away from right in front of me so I sided up to him and asked questions about it's performance. That boy was in love. read more

Apple Union Square - Ipad demo table - Computers Near Me - San Francisco, California

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Nice, friendly and helpful staff! I like the that they are located in Union Square, nice place for a store like this. Have an issue with your Apple Branded Equipment you want resolved immediately? Come in and speak with one of the associates to arrange a time to get professional help from a technician at the Genius Bar. Of the times I've visited this and their Stonestown location, I don't recall having a bad experience. There may have been times when I needed to wait, but the waits weren't super long unless they are super busy. I'll be back if I decide to a get a second Apple Branded MacBook Pro or even an iMac. There is a restroom available for the customers - props for this feature. I like how they have iPhones, iPods, iMacs and MacBooks on display. There is a display feature upstairs and downstairs, this allows customers to use the equipment before they make the purchase. Update: 8/1/2016 This location is even better now that it's moved up to Post and Stockton. Team members are still friendly, service remains prompt and courteous. One thing I really like, this store is more spacious compared to their previous location. read more

We had amazing service yesterday. An asian-American girl name sunny helped us. she was so amazing and had all the kindness. my roommate was trying to buy a macbook and he never had a macbook before. sunny helped us with all information and gave us time and stayed with us until my roommate finish his online order. i work in customer service too and this kind of people are the right kind for this job. i don't know if apple care about yelp reviews but they notice; they should give this girl more hours and a raise too. read more

Apple Union Square - Computers Near Me - San Francisco, California

I bought a computer from them for like $2,000 A month later the charger breaks, so I take it in Their wait times are so long that even though I got there at 6pm they lady tells me they'd be closed by the time they got to me She says I could come in at 10am tomorrow, aka after the whole world's work starts Or another option she gave me is to go to another location so I get to make a trip out of this! yay tl;dr Apple sold me a product that broke within a month and is an ass about doing anything about it read more

I came here in need of some new products. The sales lady, Azja was the best!! She guided me in the right direction and the stuff she suggested matched my lifestyle. She took the time to listen to my wants. The headphones she suggested were perfect! Will be coming back. read more

Tonight had to be worst experience in an Apple store . I placed order online during Cyber Monday and order was not ready. This is not the Apple Store I have always known. read more

Showed up to my Genius Bar appointment and the employee sounded high as a kite and provided nothing but circular conversation. I felt like I was talking to a robot phone tree. Goodbye Apple. read more

Terrible, condescending service from bored staff. Rules are unclear and seemingly designed to waste time. Came to spend money, left empty handed and bought online. read more

Today I went into the Apple store to buy a new phone charger cord. Though it was very very busy, a team member greeted me promptly and asked how she could help. I told her what I wanted to purchase, and instead of directing me upstairs to get the item myself, she arranged to have it brought downstairs where I purchased it from her handheld device. read more

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Big companies often have complicated delivery systems, and when something goes wrong, the finger pointing and the "It's not my department" excuses can be annoying. Apple is definitely a big company. And, one day I ordered online something I hoped to get before leaving on vacation the next day. I was surprised to see that there was an option for a delivery that afternoon for $9. I ordered and tracked my delivery. My doorbell rang within the first few minutes of the beginning of the delivery window. Great! I went to the door, took the package from the delivery man, thanked him, and went into the sunny backyard where I [needlessly] disinfected the delivery. As I looked at the bag delivered I saw a woman's name on a card at the top, and I assumed it was a note from whoever in the local store filled the order. Nope. The woman's name and address across town were the delivery information for the package I had received. Inside the bag were things she ordered, not what I ordered. I spent the next 1 1/2 hours on the phone with various people in Apple describing the misdelivery and my vacation time constraints. Most of the employees were understanding, but I found out that the online orders are handled by a separate part of the corporation. The local store only supplies the product. The local store doesn't have the relationship with the delivery service, and they cannot affect the order I placed online. And, the national people were only willing to go through the Process, which seemed to involve a Brinks investigation and many days. The local store manager, Frank, cut through the internal Apple divisions. He called the national people responsible for the delivery, made sure I was not charged for what I didn't get, and arranged a resolution for the product I received but did not order. I'm making this sound simple, but Frank spent over an hour on this relatively minor issue. He talked with me, talked to his staff about options, called the Other part of Apple about the misdelivery, and owned the problem for the corporation. Thank you, Frank. The next time I buy and Apple product I'll try to buy it from your store so your folks get whatever sales/service credit the corporation doles out! read more

I have many apple products. We all do. We're all beneficiaries of the ecosystem they created. We are also their willing prisoners. So I have the newest Apple Watch series 5. Couple months of wearing it everyday and it stops charging regularly. I take it to Downtown SF during my appointment and they did a little troubleshooting. Apple asked me to come back a couple days later if the problem persists. Apple said no appointment is needed. Days past and the charging problem persists. I was in the Stonestown area and tried getting help at the Stonestown Apple store. An Apple is an Apple right. Didn't know some were lemons. Walked into the Apple store and was turned away right away because I didn't have an appointment. They said, besides, you will have to complete a new form. I was frustrated but determined. Let's go to the downtown Apple store. It takes 30 minute and lots of wasted gas to get to downtown Apple Store. What does the staff say? I need an appointment!?! The information I had filled out is not found. I need to fill out a new form? The one Stonestown Apple tried to scare me away with. Luckily I found the person who handled my case the first time around and remembered me. She took care of me and hopefully I will have a functional Apple Watch series 5 soon. It's not fair I paid the premium price they demand for a high quality product that doesn't live up to it's own standards. read more

Follow-up from my T-mobile store experience to my Apple store experience! :-) I felt like a valuable customer at this Apple store, and Sharlene with the glasses was very helpful and knowledgeable! I asked her questions regarding the experience I had at T-mobile: Was Troy suppose to put my old SIM card from my 6s to my IPhone 11? No, he was suppose to give me a new SIM card for my new phone. Was he suppose to update my 6s to the current software update in order to transfer my files to my new phone? No, he didn't have to, and there's an option that he should have used to mirror both phones which would have allowed all my files to transfer to my new phone, but it would have took a little longer to do so, however no software update was necessary for that. Is there a way that you can fix my 6s so it can go back to the home screen? No. (Troy lied about that). Sharlene gave me a new SIM card for my Iphone 11 which I should have been had, and she restarted my old phone, but it was still stuck on that Apple logo. Fortunately, the next day my IPhone 6s was back on its home screen, which is good in case I ever wanted to sell it. I would definitely come here the next time I upgrade my cell phone! read more