So I came here after a long day of work to enjoy some nice apps with my friends. I met my friend and the fun started but our waitress wouldn't even look at us and we were seated in a table that wasn't cleaned (don't ask me why there were many clean tables around us). Then I got my salad which tasted like it was washed in the Atlantic Ocean!! Too salty for my taste, I think I got a disease, literally. I got home after hours of waiting for our mediocre food only to have explosive bowel movements and I was throwing up all the salt water lettuce! I think I was poisoned. NEVER AGAIN, SWEET DEVIL. read more

Food quality was not the best. Ribs were meatless and overcooked as well as the steaks. Ceasar dressing was tasteless and watery. The plates were they served the steaks need to be changed. They look like they have cooked 2000 steaks and were not washed. French Onion soup was 3 stars out of 5. The carpet smelled like it was not vacuumed or cleaned up recently. The waitress was nice and friendly but was not wearing a mask. Will not come back. read more

Always great food and our waitress Michelle needs a special shout out. We were her second customer but she was fantastic. Our meals were demolished in no time my burger and fries were perfect and the tall beers were on point. Never had a bad experience here read more

For the 2nd time, I have ordered from Doordash for delivery from Applebee's. They messed up my order again. They try to blame the Doordash driver but the issue is with them. Won't be back to this location. read more

We had decided to go here as we were tired after going on a long drive. We arrived and were greeted by a fantastic bartender Alexa. We have only recently discovered sitting at the bar is the best way to find out about the area and then to meet new people. Alexa was fab, not only making the best Margarita but also giving us a fab deep fried Oreo cookie!! She was plight funny and a good Applebee's representative. We had two entree's and were sooo full. Alexa you made our night - thank you !!!! read more

The food here is okay, taste like any other Applebee's location. However, the waitress' inability to read a state I.D. is very bothersome. I have reason to believe either she can't read or believed it to be fake as our drinks took longer to arrive than our food, and were watered down significantly. If you believed that my party was underage, despite being shown identification, why serve watered down drinks when you could have not served us drinks at all? Didn't make much sense. I understand this is a college town and a lot of people have fakes, you should be trained or have the technology to know the difference...and if I'm paying for a $12 drink...I want $12 worth of liquor. read more

It's been a few years since I've been here- portion sizes have drastically decreased while prices have drastically increased. Food quality has also dramatically decreased. Not sure I'll be going back here anytime soon. read more

I'm a huge Applebee's fan...yet, after coming here initially thinking that a franchise restaurant is the same everywhere...NOT...the side order of sweet potato fries which you pay extra for portion was surprisingly very small...had to order another side order which was marginally more...strange...my wife asked for a medium rare steak...first one came well-done...the second one came basically raw..the management gave no care to check up on us and could care less when they heard of what happened...of a party of 4 only 3 of us were able to eat...shame read more

Impeccable service. We had such a good time and were tended to well. We loved our waitress amber!!! She went above and beyond with customer service and we will definitely be back :) read more

I haven't been to Applebee's in a long time. A large group of my family was in from out of town and 16 of us had no where to go. We called and this location was more than happy to accommodate us. We had he most amazing server- Fermin. He hustled! He was polite and so helpful. Wonderful service and would recommend to anyone in the area! read more

This place sucks!!!!!! It took almost 40 mins for my app to take ita not even busy. This waitress sucks. The rm is a cool lady

I went to this Applebee's for dinner on Tuesday night, a ritual when my father drops me off at college, and was disappointed with the service for the first time. We could hear people complaining about the speed of the food and one customer behind us was incredibly upset. When the food arrived he claimed it was undercooked and got it remade. The manager covered his bill, but the customer was obviously still perturbed. Meanwhile, our table did not get even our appetizers for almost an hour. Just as we discussed leaving, the buffalo chicken bites came out. When we explained to the new waitress (our old waitress had 12 tables to handle and looked far too overwhelmed to even breathe) how long we waited, we watched the manager turn a blind eye to our issue. He walked to every table but ours and only came over when we expressed our distaste with the service. Even worse, a table that came after us got their meal and appetizer before those chicken bites even hit the table! I remember a women across us yelling, "That's bull! You've been waiting here forever." The manager did discount our meal by cutting it in half and he apologized for the slow service. He explained there was a leak (right above the kitchen door I might add. It was the only thing I could stare at since our plates were non-existent) and he couldn't manage the kitchen as effectively. Would I go there again? Maybe if I'm in Hadley and really craving something they have on the menu. Our food was alright enough for that. However, would I go out of my way? Probably not. read more

So they have the absolute BEST siracha Shrimp here.. It almost made the whole visit. It was so incredible in fact that if the earth was quaking.. We would've stayed put for the shrimp. However the waitresses and bartenders are very friendly are are happy to chat with us. One of our favorite spots for late night apps. Coming from a cook and a waitress, this place ROCKS. When you go though... yeah you know what Im gonna say ;):) Get the shrimp :D read more

We waited 40 minutes to order drinks. It appeared as if the new waiter was not actually informed that we were in his section. The food didn't take a ridiculous amount of time after it was ordered but it was still extremely frustrating. We thought about leaving because it took so long. The restaurant wasn't crowded. Once we received our food and were finished it also took a long time to get the check. read more

This place is great! My girlfriend and I go here all the time. We love the huge menu and fair prices. The service is also efficient and the staff is very friendly. read more

I wasn't sure if Applebees would be a great place to stop for a quick meal. It was a great place and will go back. The hostess was very friendly and opened the door as we walked in. Our waitress was a very friendly. The food was hot and came out very quick considering the RestUrant was full !! read more

Poor kitchen performance has been a recurring theme at this location for several years. We stopped going there for a long time because of long delays in getting food from the kitchen and food that was not cooked the way it was ordered. The wait staff has always been good and has to put up with grief from disgruntled customers and most likely reduced tips as a result. (not us as we know it is not the waitstaff's fault) We tried them again tonight and the result was the same as in the past. Great waitress but a kitchen that couldn't cook it's way out of a wet paper bag. We ordered the 2 for 22 and never got the appetizer until after the main course was served and finished and 3 attempts by servers to get them to us. Several tables around us that were there before us did not get served until after us which is disgraceful as their orders were no more complex than ours. It is time for Applebee's corporate to take a course in staff management and training because it does not matter how many waitstaff you have or how good they are, the place will still fail because of the inept kitchen staff and management thereof. read more

Awful service. Saw the waitress twice, they weren't even understaffed it was very slow! Took 15 minutes to get a waitress to ask if we wanted any drinks, and after we finally got food and ate we waited 20 minutes for the bill. Other wait staff acted as if we were invisible. Food was fine but nothing to rave about. Will not be returning. read more

Went here for the first time, my boyfriend had been previously and when Panera was way to busy for lunch we stopped in. A very nice man brought us to a table and accommodated the fact that my boyfriend is in a straight leg brace and needed a booth to spread out in. Our waitress, Amanda I believe, was very nice, very quick with our orders and answered my questions about my burger. I ordered the new caprese mozzarella burger and it was amazing. Little much with the onions, I couldn't even fit it in my mouth, but the flavors were just incredible. Probably one of the best burgers I've ever had. Definitely will be stopping in again. read more

The hadley Ma Applebees is horrible.... My wife and I went there December 18.. She had the sirloin and all the vegetables were hard as a rock.. I got the shrimp with brockly and pasta.. And it was the smallest portion I have ever seen and it wasn't cheap and I had two pieces of broccoli.. The entire meal was bad.. I will say the manager did come over and apologize and I appreciate that. But still I have to say the food was a rip off.. Sorry but if I were you I would stay away from this place.. Chilis is a million times better and its right up the road read more

A great dining experience for us and our three tired teenagers. Food was tasty and as expected. Our server, Meagan, was sweet, accommodating, knowledgeable about the menu and provided excellent service. She was a fabulous server! We would definitely come back again. read more

I have a million allergies and they went above and beyond to make sure I had a great meal within all my restrictions. We come here with our family and they're always friendly and make us all feel like we're family. Top it off with great affordable and you can't go wrong! read more

This restaurant use to be one of my favorite Applebee's, mostly because of this one waitress, with short hair( I feel bad for forgetting her name). She was hands down the best waitress I had ever had. The food is always consistent and good. But, I use to come here all the time, at least once a week.. Although, yesterday I had one of the worst waitresses ever. I believe her name was Heather, she was rude when she found out that we were ordering the half off appetizers. Maybe this is because she knew we weren't going to be getting very expensive food, but we were ordering drinks from the bar, so she had a chance to earn some money. She was rude while taking our order and when we asked to put the Celtics game on the TV, she said "well how about you order your food and then I will ask the bartender". The bartender was very nice, but the drinks were weak. After our food arrived, our waitress did not come to see how we were...NOT EVEN ONCE. We had three empty drinks on the table and no one had anything to drink left... She walked by us 12 times, yes we did count. There was no reason for us to call her over because I think its the waitresses job to see how you are and OBVIOUSLY fill up empty drinks. This is inexcusable and I never want someone out of a job but this woman NEEDS to go, she is not good at her job. read more