We came in and had to wait a bit to be seated, as it seemed like only one person was working. After a few minutes of standing there, he did come up front and gave us menus while we waited, which actually helped since we could decide what we wanted ahead of time. Once we were seated, it took a while for someone to take our drink order especially considering the restaurant was mostly empty (only about five tables occupied). When we finally got our drinks, the strawberry lemonade wasn't great it tasted like strawberry syrup mixed with water. I asked for lemons to help balance it out & my hubby requested another one with less syrup, which ended up being fine. Took a while for our waitress to come get our food order so when we did get our appetizers our main course was already coming out and the front desk guy was embarrassed cause we had no time . Didn't get a chance to take a pic of our meals cause that's how fast it all came out together . The food, however, was good no complaints there. The wonton tacos were really good, just a bit on the sweet side, but the lemon helped. Overall, the food was solid, just slow service. read more

Applebee's Grill + Bar - American Near Me - Jacksonville, North Carolina

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Let me begin with this, I would go here 2 times a week to get some quick good food and a few beers after work. I moved about 6 months ago and went back to NC to get some things. I figured hey, let's go grab a bite and a beer. Why? Because this place has always been wonderful. The food, the staff, the looks. This time was very different. We step into the restaurant and there is not an employee to be seen. There are about 4 tables of people that have nothing but drinks on the table and no food. We sat at the bar and waited. As we sat and waited I noticed that the place was not very clean now and the bar seemed to be a bit of a cluster. I watched as the other people that sat in there got no service or food after the drinks they already had. We had 2 of what I think were employees come out to the bar and grab some items and walk to the back. All they did was stare at us. Not a word was said. We sat for 10 minutes waiting at the bar. We never got a hi, another look, or anything. I believe that I could have probably gotten my own stuff. I do not like to give low ratings for places, especially when they have always been great. This time though, they deserve this. I do not know what happened to the once great staff that was there but Applebees, you need to do better here. It would seem that the staff is not taken care of or there is no existence of management in the location. Once the bypass begins going through, I hope you all get it right. I do not think that I will be back to visit this one again after that last. I know that I cant change anything alone, but I can let others know that the experience has changed at this location and it just is not good anymore. I hope that they can improve and get it back to what it once was. read more

Haven't been here in two years. Just not in town enough to eat here. After a meeting we stopped in for a snack. No one greeted us right away. Looks like they are understaffed. A young man sat us after we all arrived but to a table that the seats had food on them. I had to ask him to come over and clean it. Then the silverware we received served as a bunch of fork or knives and napkins on a tray were dirty. When our server arrived she took care of it. Blakely was very sweet and polite. Paid attention to our needs and always with a smile. I had boneless wings and they were very good. My Bay breeze was pretty good. Will have to remember to order it again. It was a Tuesday night and no one in the place except at the bar. Blakely did a nice job. read more

Applebee's Grill + Bar - American Near Me - Jacksonville, North Carolina

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The service was ok, it seemed like a lot of the employees weren't happy with how busy it was but overall good people! The vibe inside was kinda crazy, it was pretty slammed but they had tvs on to help with the wait. The tables are close so it can be loud but nothing too bad. The food was ok. The steak was over cooked but she said it was juicy and good, the broccoli and mashed taters were good too! The combo platter had a little for every palette. The burger was good too, what you would expect from Applebees, he lovedd the bacon . My bourbon chicken and shrimp was more burnt tasting but well seasoned, shrimp hits and them taters were good all mixed in. Give it a go! read more

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Walked in host stand had a sign saying wait to be seated we sat at the host stand for 8 minutes and no one approached us,They're were three what I think were employees gathered at a table conversing and they glanced at us multiple times, Eventually after continuing no not be sat or receive service we left. Never got a chance to try the food read more

The service was great. We walked right in and we were seated. The waitress was very helpful and checked on us frequently. I ordered the Mexican salmon and corn. That was really good! read more

Applebee's Grill + Bar - Salmon and Mexican corn - American Near Me - Jacksonville, North Carolina

I've been going to this apple bees for a couples years now and every time we go it gets worse, you spend hours waiting on a server or your food. By the time a server does come around they have nasty attitudes and by the time your food comes out it's ice cold. I've had multiple bad experiences here, I will never eat at this location again. I keep trying to give them chances but it's always an awful time. Never come here plus the place is always dirty especially the kitchen area, food always on the ground, napkins, and grease just awful read more

Absolutely disgusting. Host was texting instead of greeting me and my husband. Couldn't even grab the menus without finishing a text message. Our server was alright. I got the fettuccine alfredo the noodles were gummy, barely any sauce, and it was cold. The silverware was even dirty. The servers were sitting literally right next to us just chatting it up nobody was working and no manager to be found. This place is a joke. read more

Service was good. That was it. The food had to be sent back twice. We would have sent it back a third time however the air conditioner doesn't work. Hands down ....the worst dining experience ever! We will not be returning. read more

the quesadilla burger was so bad it had not one seasoning inside the meat and tasted like they cooked it in water!!! looked nothing like the picture. Thought id order a dessert to make up for it, turns out there was a hair in the ice cream too!!! i couldn't eat anything. took it home but currently debating if its even good for my dog either. would rate 0 stars if i could. read more

The family and I haven't been to this Applebees in probably 10 years or so after so many sub par experiences, but my kiddo wanted to give it a try so we stopped by on a Saturday afternoon around 5pm. It wasn't busy so we were seated immediately by a friendly host and our waitress came right out to get our drink orders. I cannot rave enough about our waitress because she was so attentive and patient with our 5 year old son who loves to talk to everyone, she really made our whole experience even better. I grabbed a Bahama Mama (which used to be my go-to drink in my 20s) and it still tasted the same, great taste and not super strong for a weakling like me lol. I grabbed the quesadilla burger and fries and they were perfection! The fries were seasoned well and hot. The burger was messy and cooked perfectly, just like all great burgers are! My son raved about the kids meal pizza and said he wanted to come back the next day to get another one . My husband also enjoyed his Whiskey Bacon Burger and fries. The only negative about the whole experience was the restaurant is still in rough shape, especially the dirty looking ceiling tiles. One day maybe Applebees will do some renovations!! read more

Applebee's Grill + Bar - Quesadilla Burger Basket Fries - American Near Me - Jacksonville, North Carolina

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my first time here was great my second time was horrible , server sat at the bar taking pictures with her boyfriend for almost 30 minutes before even getting our apps meanwhile there is nobody in the restaurant so wait shouldn't be that long, never gave us silverware till we asked gave me the wrong drink and never asked how we were doing she was just sitting and socializing what kind of manager Hires someone with poor serving skills. was so upset we just asked for the bill. I would never come back if she was my server again read more

Sarah was our waitress and I dont understand how someone could mess up an order so bad that you never want to eat there again. I wanted the 8oz sirloin medium well and she brought me a 8oz sirloin more than well done with shrimp and parmesan and it tasted awful and i understand I could of just sent it back but it was hard enough to just get her at our table. She never asked us if we needed our drinks refilled she came to us maybe once towards the end of our meal. she apologized when we were paying that the coffee pot in the back was broken and she was trying to fix it. honestly Applebees doesn't pay you to fix the coffee pot but they do pay you to refill my drink and bring me my correct order. Please Sarah pay more attention to your tables and not the coffee pot. 1/10 because my sweet tea was good and I would of really liked another with my well done steak I almost choked on when I asked for medium well. Really just an awful experience this time. keep in mind this was at 10pm no other people in the restaurant besides at the bar. read more

I got the chicken wrap got home, and there is no chicken. Called and the manager, and she told me that they don't put chicken strips or chunks in the wrap that it is pre assembled, and they just put it together worse customer service and food possible hate I went there for lunch read more

I ordered a black bean burger that completely fell apart and was unable to be consumed as a burger. I paid for avocado to be added and 2.5 thin slices of avocado were on top that didn't cover even half the burger. They also forgot to add sautéed onions that came on the burger so I had to ask for a side. The brisket quesadilla was a huge letdown and was more tortilla then brisket and cheese. The fries have no seasoning. All the food ordered looks and tastes completely different than how it was made to look in the picture so it was just very disappointing. Service was very slow but our server was nice. But my bf says the southern egg rolls are good. read more

Applebee's Grill + Bar - Black bean burger that fell apart. - American Near Me - Jacksonville, North Carolina

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We sat eating our food for almost a hour listening to the bar manager female with red hair and a female manager with black hair, completely disrespectful and degrade a poor employee. I was absolutely disgusted, I didn't even want to finish my meal. My husband and I were so upset hearing this and listening to this happen to this poor mother DEPENDING on this paycheck to support her family. Applebees manager or someone in charge NEEDS to deal with these two ladies, I really don't believe the disrespect and attitude they gave this poor lady is reasonable. WE WILL NOT, be coming back to this Applebees unless something changes! read more

Applebee's Grill + Bar - a pink drink with ice - American Near Me - Jacksonville, North Carolina

By far the worst Applebee's I have ever been to... We understand that covid has made things difficult but come on. Cold fries, cold cheese for our appetizer. We heard another table complaining about the same thing. How's that an issue for the cook or the server? Just be sure the food is warm/hot before going out. My burger and fries were fine but my husbands fries were ice cold. Daughters food was cold and just nasty. Cheese tasted like it was old or something. She didn't want to eat it. The food took forever as well. Which is insane bc the floor is at half capacity. Server also had super LONG nails which just didn't seem sanitary. I touched them twice while she handed me items. Gross. All in all, we will never go back. $47 plus tip later... what a waste of money. read more

everytime I go in I'm there for atleast 10-15 just waiting folks walking around just making it look like they doing stuff especially the girl with the curly hair I went to pick up an order and she just started cleaning out her car what the heck's that brev read more

Wife and I tried out the 2 for $20 deal. The Bourbon Street Chicken was amazingly tender. The Sirloin was perfectly juicy. And the triple chocolate meltdown hit the sweet tooth in all the right ways. Sarah, the bartender serving us, definitely deserves some recognition. With the restaurant understaffed at that time, she took on the task of handling multiple sections on her own beyond the bar. Her years of experience shined in the ability to stay organized and professional with each guest. Sarah's performance is the standard for which all in the food industry should strive to achieve. read more

My husband, son and I arrived at this Applebees at a time that they were not busy yet servers and host were not to be found. We were finally noticed and seated. We were seated in bar area in a practically empty restaurant then left with silver ware and no menus then promptly forgotten! After 10 minutes we did not get a menu or have our drink order taken so we left! Terrible service for not being busy! read more

Saturday at this restaurant. No wait to be seated. The wife and I ordered the Two meals for $29 and we selected the salads. Only problem was when the check came and the server handed us a check that was more than the table kiosk stated. I tried to see a detailed view of the kiosk check but didn't know how to use it. Naturally, I paid lesser of the two checks. Then the manager comes over. Needless to say we didn't pay full price and as it turned out it was because our kiosk was on another table and their kiosk was on our table. If you can't get that right, I don't know how else to help you. At least I wasn't inconvenienced and asked repay our check. The food wasn't so great either. read more

Really had a great experience and service. Our server was Josh and he was also the bartender! This gentleman did outstanding while doing both. Our food came quick and hot and our drinks were always topped off. Last time we were here about a yr ago, and service was ok not great. Glad we tried it out again! Def recommend! read more

Applebee's Grill + Bar - Kids Chicken tenders - American Near Me - Jacksonville, North Carolina

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We always enjoy our service when we come to Applebee's. Jacob at the front is always so kind and welcoming! Food and drinks are great!

I will start off by saying it's hot in here where we are sitting and it's loud to the point I actually want to get up and leave due to loud children screaming. Next our waitress got our drinks and we haven't seen this individual since. It's not that busy in here to start with. I contribute this to talking, texting on phone and not being attentive to customers. It's such a shame that it seems there's no motivation in here to move. As we are waiting one couple has gotten up and leaving as the waitress hasn't even put their order in. I'm not sure what's happened to this particular location but they should really horn in on the output of dishes, staff talking instead of focusing on customers. Disappointed . So after our wait the food finally comes out and I'd ordered the oriental chicken salad. I've gotten it many times and it has never came out looking like a side salad. So I asked did they downsize and the waitress got the manager. The manager approaches with the look of don't mess with me on her face and with a horrible attitude. I am not sure I will be going back to this particular location. It appears professionalism isn't on the menu. I hope in the future it gets better. read more

Applebee's Grill + Bar - Lighter fare - American Near Me - Jacksonville, North Carolina

I really wanted this to be a good experience since I hesitated because of all the negative reviews. Maybe it was just a bad day. Not so much. There were 4 of us in the party. Three of us sat down and were told our waiter would be right with us. Our 4th showed up before the waiter. The waiter took our drink order and appetizer order. Then the wait began. Our app came out rather quickly. It was spinach artichoke dip. Hot, but bland with tortilla chips which were of different sizes, shapes and even colors. (All regular corn tortilla chips, mind you, just cooked at different times and for different lengths of time). 15 minutes later, still no waiter. Finally, he strolled by with a tray full of drinks and asked if we were ready to order, with drinks on the tray, we said sure and told him the order. There were 4 of us and we got the three appetizers meal, burger, salmon and I ordered my favorite 1/2 rack of baby back ribs. He took the order PLUS 2 sides each in his head. Not a pen/paper in sight. And guess what happened??? Yep....got one completely wrong. Wouldn't have been so bad, but it was MINE. Even the guy who brought the order out knew it was wrong. I was served a full rack of ribs and the wrong sides. I thought it would be fixed on the bill, but it wasnt. Food was mediocre. Waiter did bring tons of sweet tea to the table, but alas, I will not return. Maybe someone at the corporate level needs to look into all these bad ratings and make some changes....maybe??? read more

Came here for the all you can eat riblets, shrimp or chicken tenders. Each plate is served with fries. My wife and I had both ordered this, but when the first plates came out it was horrible. My shrimp seemed like they just got cooked but the fries were cold and hard like they been sitting in the heater all day. My wife has the riblets first and here fries were the same way and her riblets were even cold. Our waiter was very understanding and professional, he quickly got us new orders. From there on the food wasn't to bad, but it wasn't for the waiter making sure we had grab food each time I think it would be a different experience. The chicken tenders were the highlight which my wife and I liked the best. Oh yeah, can't forget the samplers. The beer cheese and pretzel was worth every cent. That was bomb.com and would recommend it to anyone along with the wonton tacos were served right also! Was not let down by the sampler plate one bit. Overall the server had saved the date night and kept us coming back even though the first plates weren't good. read more

Where do I start? Upon entering the hostess was not very helpful or paying attention. I had to repeat myself three times to let her know our seating needs (4 plus high chair). Next we were seated & the waitress took a while to get our drink order (think 10 more minutes) even though the place was maybe 20% full/busy. Then our drinks took another 10 minutes then our appetizers arrived separately (fine as they were ordered at different times) but the portions were small for the price (cheese sticks & brisket quesadillas) and no appetizer plates ever appeared after two separate waitresses stated they would be provided. Next our meals were placed near our 17 mo child after being told the plates were hot. Also, the food was bland & not cooked to order. We ordered sirloins (medium & medium rare) but they were both well done. Side of shrimp skewer came out 10-15 minutes after steak meal. Nothing to rave about. We have been to many Applebee's across the south & this one lacks proper management or something. Will not be back. Stay far away. read more

The staff, food, experience is amazing here. I love being here. It's the my favorite place is Jacksonville.

Great place for good time and even better drinks. Definitely will visit again also the waitress was so nice and help our table with anything we need. read more

Their mixed drinks are AWFUL! I ordered food, the wait time wasn't long. But the drinks literally tasted like concentrated lemon juice.

Good service but is it my job as a customer to ask about the specials? So I ordered the wonton tacos bc they are my favorite & they are the only 1s in town that have them but I did the pick 3 for 12.50 when I could have gotten them for half price. Also I chose the boneless wings and they tasted like they had been sitting in a warmer pan for hours. Also I chose the pretzles w cheese & they didnt even fill the cup of cheese half full. I didn't complain bc I was with a friend and she was a hurry to leave. Waitress was attentive and kind but didn't appreciate that her nor the hostess told us about the specials to save us money. I probably won't go back again. read more

If I could give ZERO stars, I would. This location has continued to go downhill. The customer service and food is absolute crap. Chicken has been undercooked to the pink of a pink and RAW center, on multiple occasions. Waitresses are sitting at the bar having casual conversations with one another instead of cleaning and making the place look decent, when they have no customers to wait on. The manager's "attempt" to remedy an already terrible experience was to bribe us with a coupon for our next visit. I don't recommend that anyone visit this location at all. read more

I don't usually give reviews, much less bad ones, but my experience at this Applebees was terrible. I am in town visiting and went here yesterday. I ordered the Chicken Wonton Stir Fry. The dish came with rice, veggies, and chicken. No oyster sauce, wontons, or chives. Twice the waitress went to the back to get what was missing from my meal. You might say, that was a fluke. But I went back with a group of friends today. The waitress brought out my sampler with sloppy boneless chicken wings and a bowl of soup that looked like they took it off of someone else's table and put it on mine. Even my spoon was greasy and had food stuck to it. Don't worry. I come to Jacksonville at least once a year. #FirstandLastTime read more

I've been to a lot of Applebee's all over. And I tend to go here with the family but the food was greasy and not worth what I paid for

We were in Jacksonville today and decided we would like to eat at Applebee's . Always liked the one we had it Morehead City but it closed so we were kind of looking forward to it . We stopped around 3:00 or so and it did not look like they were busy so we thought it would be a great time. Upon entering we were informed they were in the middle of a shift change and we would have to wait 15 minutes or longer as they had no servers to wait on us available. We left as there are plenty of restaurants in Jacksonville that were more than happy to see us come in and seat us and give us good service. As my grandson said after we headed out Applebee's sucks read more

Worst service we ever had. Ordered a rare stake came out very well done couldn't even cut it. It was so horrible, and took 40 more minutes to get our food. read more

Horrible place, meat was old and over cooked, didn't get the side till after the bill came. Then watched my drink sit at the bar for over 10mins. To top off this horrible night, we witness someone who looked to be a manger yell and was extremely rude to a buss boy to go and clean a table. Disgusted with this place read more

We ordered flaming hot Cheetos boneless wings. They looked as advertised but trying to eat one was the equivalent to biting into a rock. When the entrees got there the bourbon street chicken and shrimp smelt and tasted like laundry detergent. read more

Wings are way better than wing zones. They are cooked perfectly and with great flavor.

The waitress was super nice! But everything else sucks. Bare minimum. The food was cold and took forever to arrive. Everyone seems to gather at the reception desk up front and gossip. read more