Noah is the man He's super easy to work with, I've seen him a few times for different issues for different appliances. Always does a great job read more

We needed a washer and dryer and were having a lot of issues with other used appliance salesman and Craigslist. We stopped in Sunday the guy working was super friendly and helpful and we ordered a mismatched set. They called before our installation the following Tuesday and let us know they were upgrading us for free to the matching dryer. Installation was very fast. I've talked to 3-4 different guys throughout this short process and all were very polite and professional. If our machines ever happen to break they also repair them which adds a lot of value and security into purchasing through appliance discount NW vs big box retailer read more

Appliance Discount NW - Appliances & Repair Near Me - Spanaway, Washington

My dishwasher decided to start leaking one convenient morning. I gave appliance discount NW a call and discussed the options available (service technician to my house, taking it to their shop, and even showing me pictures of some used models in stock). After reviewing the video of the leak, the owner Jason candidly told me that if I could bring it to them it would save me some money. He also said my dishwasher was a nice model and that it was worth repairing instead of buying a different one. When a business has their customer's best interest in mind the are bound to be successful. The dishwasher so far (knock on wood) has been leak free for 2 cycles! I have no doubt if something else goes wrong with an appliance I will be using Appliance Discount NW. Jason runs a nice operation here. Dave the Manager is great. read more

Warning for buyers. Just don't let this dude in your house for repairs. Also don't get used from here either the tests the boss does are bullshit. We had to have repair people come out every other month with no actual fix just a remedy. Just bought brand new from bestbuy to FIX the fridge we got from here. Super disappointing in the repair man's dishonesty. My son left his nintendo switch on the couch and left for school in the morning. It never left the couch. No one misplaced it. I tore my apartment UPPPP! These don't have legs and walk on their own either. Your more than welcome to come look too. Repairman LIED to his boss said he was never left alone but we have camera footage proving otherwise. He was left alone 3-4 different times. I was hoping he wouldn't lie to his boss. If you wanna sit with me and go thru that footage I absolutely will come down and show you he was left alone several times. Since he lied to you about that this only CONFIRMS my suspicion. It doesn't matter if he doesn't play video games, it could be sold, given to relatives as a gift etc. ITS PIERCE COUNTY. I didn't wanna go back and forth on the phone but again. I tore my apartment up thinking I was going crazy. This man was the only man in and out that was a stranger and WAS left alone several different times and there was opportunity. You guys have been nothing but amazing with coming out and helping but he really did take the switch. It's not here, anywhere and I can show you him left alone. read more

Appliance Discount NW - The repair man who stole my son's Nintendo switch - Appliances & Repair Near Me - Spanaway, Washington

I just want to toot a horn for Appliance Discount NW ... they recently had to close their Lakewood location due to the property being sold, but the 20-25 min drive to Spanaway is well worth it!! Jason and Dave are amazing, Justin does install (and others, I can't recall all their names!) - they're honest, fair, and true to their word - EVERY TIME. We have 4 different refurb appliances from them, all have been great. Name brand Washer, dryer, fridge, and dishwasher ... Last year when the washing machine we bought had a pump issue, not only did they fix it, but they delivered a "loaner" for us to use while they took ours back to the shop and waited for parts to come in. These guys are the real deal!! On the flip, last time we bought a brand new wash/dry set from a big box store it took 5 calls and days just to arrange repair through a third party who, frankly, didn't care. I will never buy new from a big box again, after the experience with this amazing, local company. They're still settling into Spanaway after the move, but give them a look, whether you need repair or replacement!! Best part: every refurbished appliance has a 100% "fix it or replace it" warranty for the first year - parts, labor, everything! Didn't charge me a dime when my washer needed a repair. Address: 20015 Mountain hwy E, Spanaway, WA 98387 read more

I've had the pleasure of dealing with Appliance Discount NW on 2 occasions. I'm retired and on a fixed income. Three years ago, I was in need of a refrigerator. I found one on the Appliance Discount NW website and called and spoke to Jason. He stated that they had several of that model in stock and a couple of them had small scratches on them. I asked him to pick me out the best one. The refrigerator was delivered the next day. The delivery people were great. They were careful in my home and they had the refrigerator installed and the old one out in less than 15 minutes. I inspected the refrigerator and it appeared to be new. I could not find a single scratch on it. Two weeks ago, I was in need of a new washer. Of course, I checked the Appliance Discount NW website. I found a Kenmore washer and it was delivered in 2 days. When washing the first load, the washer started making a loud clanging noise during the raise and spin cycle. I called Jason and he had a repair person out on Saturday. Whoever heard of a appliance repairman working on a weekend? Well, the repairman stated the washer needed new struts (think of shock absorbers). and he would get them ordered. On Tuesday, I received a call that my parts were in and they could come out the next day for installation. The washer was repaired in about 30 minutes and now works like new. I highly recomment Appliance Discount NW to anyone looking for appliances! read more

I went to this business to buy appliances. The staff were very respectful, but the one person I worked with stopped responding to my emails, and the appliances a was supposed to buy were sold to condone else! read more

Jason and his crew are amazing. We've upgraded our fridge, glasstop stove, washer and dryer and have a sexy stainless steel dishwasher incoming. Fiance is really loving the upgrades. I love these guys cause they deliver and install here in Tacoma. read more

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I needed to find a dryer for my mom & niece. I live in LA, and called appliance Discount NW. I believe I spoke with Alicia. They were very helpful. .Unfortunately they sold out of the dryer that my niece originally wanted that she found on their website. But when I called they assured me that they would have a similar one within a few days and that they would hold it for me. I called back in a few days and sure enough they had saved me a dryer for the exact same price as the first one. I was able to give all of my credit card information to them over the phone which was incredibly convenient for me, again I live in a different state and was paying for it. They delivered it promptly, and removed their old dryer, i'm not sure the new one was up and running properly. I've had to by many used appliances, and I can't believe how affordable everything was. When I called my niece, she was so excited to finally have a working dryer, she told me that they were on time incredibly polite and followed all the COVID-19 guidelines. I would definitely suggest purchasing from this company. read more

Very nice folks who gave honest recommendations and didn't feel too pushy. I'll be back to get things fixed and check out more for our rental. read more

Jason and his team here are rockstars! I recently purchased several appliances from here for an amazing deal. Jason even gave me a bulk discount which was much appreciated. I was able to set up delivery a few days later. Mitchell and Joe were prompt on the scheduled time and were quick with the installation. Appliance Discount NW is the only second hand store in the area that I know of that has a one year guarantee on their products. As with refurbished appliances, a couple of the ones that I had bought had issues, which Jason promptly had Jason come out and fix the issue the same day or next day. One of the dryers I had purchased was so bad, he replaced it with something better than what I had bought! I would definitely recommend Appliance Discount NW for anyone looking for appliances in the Lakewood area. read more

If we're being honest, this place doesn't look promising on the outside. My five stars are for customer service and value for the money. Their delivery was in time and courteous and their buy-back program worked like a charm and was also friendly and timely. read more

I could sing praises for this business and their staff all day! As a property manager and house flipper, it's so important to have appliance contacts who are honest and reliable. I searched for a year before finding that at Appliance Discount NW. Jason is so helpful and will even order what you are looking for! Their prices on new appliances beat Lowe's and Home Depot. Look no further! read more

I have brought multiple items from this company. I highly recommend their services to buy appliances and fix them. Never had a bad experience. read more

Thanks for hooking me up with the oven racks!! My wifey wanted them for our Thanksgiving holiday. I saw the same ones online for $25-$30 a piece. You gave me two. Free of charge. I truly appreciated this random act of kindness. You saved us at least $50! At a time when we really need it. You gained loyal customers and a go to first reference for friends and family. Thanks again and be blessed. read more

I haven't even hired them for a paid project yet, but they have already won me over. The person who answered the phone walked me through DIY troubleshooting for the dishwasher in the house I just bought, helping me avoid a service call or a purchase! But when it's time to buy another appliance, they will be at the top of my list. read more

I've been looking for a new refrigerator for a while I stopped at a couple of used refrigerator shops just to see what they had I saw this particular refrigerator it was exactly what I was looking for and it was a good price. Refrigerators last about 15 years. They give you the first year 100% warranty which means that the refrigerator is going to last. If it does have a problem everything I've read about them is they take care of it and their prices are reasonable. All update this someday and let you know how things are going. read more

I bought my washer and dryer from them about a year ago. Both were a great value and worked great. Recently, my washer broke and they were out immediately to fix it. I appreciate the kind, responsive service! read more

This company truly stands behind its work. Customer service is exceptional. We purchased a used washer/dryer from Jason 6 years ago. When the dryer stopped blowing hot air suddenly, we took it to the shop for repair. It was diagnosed and fixed while we waited, we paid and they helped load it back into our vehicle, I am not saying this will be the case for everyone but I am very impressed with the service we received. read more

I went to look at replacing my washer. The salesman answered all my questions but never pressured me into anything. The prices are very reasonable compared to everything else I looked into. When I asked about delivery. He called the delivery company they used and I had my washer delivered and installed in my home in under an hour. They even removed the old broken washer and hauled it off. This will definitely be the first place I go for my appliances from now on. read more

Jason was amazingly helpful and delivery was scheduled quickly. In and out with a w/d set in minutes. Highly recommended!

These guys were great. They gave my parents a Veteran's discount on the price, and free delivery of the fridge. AND they came on the day of the 105 degree heat, on time, cheerful and hard-working, with kindness and competence. The fridge is great, and with the year-long guarantee, we are feeling a lot of relief! Thank you!!! read more

Really great customer service. My old washing machine went out on a Sunday - I had a new one in my SUV and home within an hour. Had a few issues with it a few weeks later (after all, it is USED, so you're sometimes going to have some issues) and a repair tech came out within two days. Since it was a computer board issue, Jason and his team had a replacement out to me within HOURS! The delivery person was knowledgeable and set the new machine up quickly, double-checking that it ran and nothing leaked. Highly recommend this store. Good people, good prices, and good service. read more

Very knowledgeable. Our repairman, Justin, was able to diagnose our problem very quickly. I highly recommend them.

I had a broken washer so I had Sears come out to estimate a repair. That alone was $100. The estimate ran nearly $500 and they still couldn't guarantee it would work. Plus they said the dryer was also going out. Well, after looking on-line I found Appliance NW. My son and I took a trip in. The staff were friendly and not pushy. They answered every question and told us of the great warranty. After locating a washer and dryer for less than the "repair" quote, I bought them. We set the delivery for 2 days. The night before the delivery, it snowed, so the delivery was delayed. Another day was given which I had to decline as my son and I both work nights and the delivery time was during our sleep. Finally a good date / time was given. The two gentlemen (whose names I did not get) that did the delivery were very nice and efficient. I expected just a drop off, but no, they installed them too! And took the old w/d away. The main guy seemed to know all the little tips and tricks with these units (like if the washer needs a reset, just lean it forward and set it back down). We've used the units several times and they seem to run really well. I will recommend this place and will go back if the need arises. read more

We brought our washing machine in because it was making a weird noise. I showed Jason a video I had of the washing machine and he knew right away what was wrong. He fixed it super quick at an extremely reasonable price. We will definitely be going back for all our appliance purchases and repairs! Thanks guys! read more

This place is amazing. The staff is so helpful and kind. We came in with a busted refrigerator motor and they had what we needed. Not only was it affordable they gave us so much info on how to fix our issue. This is our third time coming here for other things. They have treated us with great service each time. We will continue to bring our business to Appliance Discount every time. Thank you. read more

Very helpful. I was looking for parts for my Kenmore refrigerator. The shelves kept breaking. They had a few used Kenmore refrigerators in what they called their bone yard. They had the parts I needed and he gave them to me for free. I got 3 door shelves and a drawer. Sears wanted $75 just for the drawer.I would definitely go back if I needed replacement parts or to replace an applianece. Very friendly and great customer service. Feeling very grateful. read more

I have bought a washer and dryer from here and it works great and was a really good price. I have recommended to friends and family and all are happy with there appliances. I will be buying my appliances from here for years to come. read more

Salesman was very helpful. Prices were amazing. He had a brand new HE energy star rated washer/dryer set for only $1599 and a refurbished similar HE set that was only $799. He told me that they gave a 90 parts warranty but were not sticklers and if something happened around 120 days they would still fix it. He is storing my appliances there until I get the keys to my new house in a few weeks! Yay! So excited. read more

Gotta give these guys a shout out. They have great service, fair prices and showed a high level of integrity when my dryer recently after being used for over a year had a minor problem . can't say enough good things. read more

What great people. I needed a cord for my dryer longer than the normal ones. Jason was great he ordered it for me and I had it the next day thank you very much read more

I moved to JBLM a couple years ago and was in need of a washer and dryer as our rental didn't include them and the laundromat just wasn't working for me anymore. I started looking online for some good deals on used appliances but everything was still out of my price range and when I factored in shipping and installation it added up to a small fortune. I found Appliance NW online and even though they were in Puyallup I figured they were worth the drive. I am so glad I made the trip, they were absolutely worth it. I came in mid week and they're selection was a bit limited since they'd already sold a lot of their stock. I told the guys what I needed and my price range, I didn't need something high end or a set that matched, just a heavy duty washer and dryer. The guy that was helping me found me a set (different brands) that were about the same age and size and gave me a great deal on both, they even delivered and installed at my address on JBLM. Delivery was quick, within 2 days (again we were a bit further out of their delivery area), the installation was fast and professional and done right. I spent less with delivery and installation on my appliances than I would have on one item alone. Appliance NW provided a 90 day warranty and discounted repairs should I need them outside of that period. It's been two years since I purchased my washer and dryer and they are still running strong without any problems. I highly recommend them for their great customer service. Now that I am a homeowner and planning on updating my kitchen I will definitely be checking this store out for some deals. read more

My family has had a horrible experience with the company and their employers. Two men came to fix two different appliances, and one walked in my home without a mask. When asked to please wear one in my home as my immune system is compromised (pregnant), the man proceeded to tell me what he "legally" does not have to do in my home- which I found very disrespectful and shocking considering we are in the middle of a pandemic. We ended up with absolutely nothing being fixed, nor an apology for the amount of unprofessionalism. After speaking with the owner we still were not given any apology or resolution but instead was hit with all the reasons this employee did not need to be wearing a mask...If the employee had explained any special circumstances beforehand it may have been understood, but instead they responded extremely rude and walked out after being asked politely to wear a mask. I am appalled at their service. read more

Got a good deal on a washer, dryer, and fridge. Very friendly and when we had any issues with the appliance they were quick to come out and repair it. read more

This place is awesome. We bought a used laundry set there 17 months ago and when the dryer stopped working today they did all the trouble-shooting and gave us the fuse that had gone out for free! They're always friendly and I recommend them to anyone! read more

Very Unprofessional business practices and lacking ALL Customer Service knowledge. We originally brought Jason at Appliance NW a refrigerator that we had just purchased to be checked out and have any repairs needed, taken care of. We ended up purchasing a new range, over the range microwave and a dish washer . The appliances in our new home were nearly new but we wanted all stainless, so we made a deal that he could have all the other appliances. Total price 1600$. We put half down and financed the other half. All was fine. The only used appliance was the dish washer,. Deliver and Install happened end of January 2014. All was well until the night of the install (after they left) .The dish washer was opened up to load and I noticed the soap reservoirs (2) were closed. So upon opening them there was slimy, moldy caked on gunk inside. I took pictures and decided to inspect the refrigerator. Now keep in mind this fridge was fine / complete. The freezer drawers were missing, the ice basket was also missing and the vegetable drawer was cracked in the front. Now when we brought the fridge in to have it checked, Jason tried to buy it from us. Stating how nice it was and complete and he could not believe we only paid 200$ for it because it was a easy 900$ fridge. The next day we went to the shop and let Jason know about the dirty dish washer. I told him I took care of it and it was not a huge deal. We asked about the drawers and he immediately said they were never there. I argued with him and he decided that he would call the repair center. He was told that the basket and the drawer were broken and were thrown out. After a short debate, he said he would order and replace them. So days turn into weeks and we do not hear from Jason. We stop by and can clearly see him through the window and he high tails it to the back room and says he is not there. Another issue we had was, when the microwave was installed, they silicone a light bulb in. It shattered when it was turned on. We called about this as well. These items had a 90 day warranty....... the service manager had m e TEXT him a picture, WE STILL HAVE NOT HEARD FROM THEM. We had to take the entire bottom apart to get to the inners of the fixture because it had to be pried out with needle nose pliers. ALL BECAUSE THEY USED SILICONE to INSTALL a Light bulb and didn't want to put screws in the screw holes that hold it in place. The dish washer has come dislodged from the counter on one side because they used teeny tiny screws.............all and all POOR installation and POOR customer service. After wasting time and gas I finally got my new drawers but it was a fight. I still have to get my microwave bottom repaired and it should be JASON's responsibility to do so since I have all the dated texts sent to them regarding this, along with all my wasted time calling and driving. Think I would rather do business with people who actually care about their reputation and how they treat their customers. AND who can actually step up and have a conversation with them instead of running to the back room and lying about being in the building. NO thanks! Oh and by the way they also lied about the drawer purchase. First it was they ordered them, them it was they were discontinued and they could get them and then finally the drawers were there. They never called us ...NOT ONE TIME to tell us any of this. So when I say NEW drawers I actually mean they are probably my original drawers that they gave back ......but at least I have them. And if you look up the part number you CAN STILL ORDER these drawers new online. So they are dishonst as well. read more

Nice people, but incredibly unorganized and unresponsive. I called to get a dishwasher repaired. It took 2 weeks to get a guy out to my home. He determined my motor was bad and was going to order the part. A week goes by and I hear nothing, so I call. They say they'll look in to it and get back to me. They don't. I call a couple of days later, they say they don't think the part got ordered, let me check and I'll call you back. They don't. Now it's two weeks after the initial visit and I got nothing. The Service guy that came out was knowledgeable but their office function is inept. I was hoping they'd be great, but they aren't. A lot of phone service but no actual service. read more

Shouldn't even receive a star! On our second set of washer and dryer in 3 months. Took them 2 1/2 months to "fix" the first set bought which only worked for 2 weeks. Never fixed the problem and now the second set has been in use 1 week and is toast. Horrible customer service. They don't value their customers time or money and put their stamp of approval on junk that should be scraped. They offer no help in trying to get you buy until they decide to come out 6 times. Spent more $ at the laundry matt then the product they sold us. BUYER BEWARE. Didn't even care we have small children in the house who have to have clean clothes and bedding. Total joke! read more