We had a really disappointing experience with Appliance Guys. They came out on June 6 to look at our older ovens and diagnosed both as needing new thermostats. We paid the $95 house call fee and were told we'd receive a full estimate by the following Monday. That estimate never came. I tried following up multiple times--called the technician (no answer), texted him twice (no response), and even called their main number (310-382-7015). When I finally got someone on the line and explained the situation, he assured me I'd get the estimate. Still have received nothing. They just took the $95 fir being here for 10 minutes and ghosted us. No follow-up, no accountability, no repair. Can't recommend them at all. read more

James at The Appliance Guys has fixed 3 different appliances at our house the last several years saving us a bundle of money. He is knowledgeable, conscientious and puts customer service first. I would call no one else. read more

My subzero freezer light was off and control panel was not responsive and ice maker not operating. I called this service vendor two weeks ago and the initial visit was uneventful. He quoted me a price and stated we would start off with changing the panel first and needed to do defrosting. He told me he needed to order the part and would contact me when the part's here Here's the odd part of the the whole experience. I got a call 12 something midnight and I didn't pick up the call. When I called this number back in the morning, it was Mark the appliance guy. It's not that big of a deal so we made an arrangement for him to come the next day. He came an hour late out of the 3 hours window he provided, and then he replaced the panel and used a steamer to defrost my freezer. Light was back on and he said we should let the ice maker go on for 24 hours to see if it's making ice, and if needed we would need to make more diagnosis. The next day the light was off again and the icemaker is leaking water. I texted him and he said he would come again and take a look. Couple days later, I got a text from him around 830pm and asked if he could come over around 10pm. I was thinking if we need to get it fixed, it's better be now and I don't want to postpone it longer. I cleaned up my fridge and waited for him. Around 11pm, I texted him and he said he's just finishing a job and he's 45 minutes away. I texted him we'd better reschedule since I could not wait for him til midnight to work on my fridge. He didn't text back so around 1145pm I called him. He picked up the phone, didn't sound like he's in the car, did not apologize and did not say anything about the missed appointment. I asked him if we were rescheduling and he simply said he would come next week. One week passed by I texted him and he's not responding anymore. At this point I didn't pursue contacting him again because there's no point asking him to work on my fridge anymore, either he will provide more misdiagnosis or he will mess up my fridge more. This whole experience looking for a subzero repair is horrible. There are so many unprofessional and unethical repairmen out there. The whole idea of labeling subzero repair in their ads is that they thought it's a easy scam for these people who's willing to spend 5 figures for a fridge, so they wouldn't mind paying thousand of dollars for a simple repair. P.S. I found a local repair guy who spent 2 hours on my fridge and finally figured out it's the broken fan blade that caused all the problems. So my final piece of advice, stay away from this vendor. read more

i used Appliance Guys to fix my KitchenAid refrigerator, which slowly stopped working. Mark arrived and quickly diagnosed the issue, the circuit board that controls the entire appliance. Days later he came back with it fixed and my fridge is back in running order! I'm very pleased and highly recommend Mark, who is friendly and quite knowledgeable. Hopefully I won't experience any more appliance issues but if I do, Mark with the Appliance Guys is who I will be calling. read more

What a great company. They are professional good quick service they came to my house. Mark was the name of the technician He did an excellent job fixing the door on my washing machine. He was friendly clean and did his job really well. When he left I thanked him and gave him a check. The thing is that I gave him a check that was made out for $100 over what I owed him, though I didn't realize it at that time. To his great credit, Mark returned 30 minutes later to let me know and returned the check. His honesty gave me hope for humanity. Not everyone is f____ed up. I will use them anytime read more

While I knew there was an $85 consultation fee that gets applied to the cost of any work that needs to be done, The quoted cost of $550 to replace rollers on our dryer felt too much. So we ended up paying $85 just to be told it will cost $550, which we opted not to spend, and that feels like a rip off. He said it's because of the placement of the dryer and it will take 2 guys to handle it, but the other outfit I've used in the past traveled with 2 guys and didn't charge extra for it. I can't help wonder if the $550 was pulled out of thin air and influenced by seeing our house is undergoing a big renovation and therefore the thought is we have a big budget set aside for home repairs/improvements at the moment, and therefore the price was adjusted higher than it would normally have been. We're going with a more affordable outfit... just wish we hadn't thrown away $85 to get absolutely nothing for it. read more

I purchased a Fulgor Milano Sofia Pro 36" Dual Fuel range and when it was delivered both side panels had damage and needed to be replaced. The manufacturer and the retailer were both very cooperative, but locating somebody willing (and able) to do the work on a more high-end range was not easy. This is where Mark stepped up to the plate and provided excellent customer service and work product. Mark quickly diagnosed the issues, interfaced with the retailer/manufacturer, and provided his estimates and necessary part list without delay. Once the parts arrived, Mark was back at my house within 24 hours completing the repair/installation. Mark was efficient, took COVID-19 safety precautions seriously, and checked in with me all along the way, even post completion of the job to make sure everything was going smoothly. If you're looking for honest and efficient appliance repair, look no further. Thank you, Mark, for all of your great work. read more

Appliance Guys - Fulgor Milano Sofia Pro Range 36" Dual Fuel - Appliances & Repair Near Me

The Good: + problem repaired; this review two days after service; problem is now apparently resolved; specifically, refrigerator was 50 F (too warm), now cooling at 39 F + fast response; next day service + convenient; service at home + courteous repair technician The Bad: - exorbitant rate; 90 minutes of work; no replacement parts required, total cost -- includes travel, on-site labor, expertise & technician's tools = $190 (i.e. $125/hr) - was initially quoted $95 over phone when appointment scheduled; work was completed with no communication to authorize the increased expense; I was surprised by $190 invoice read more

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Quick reliable service! Never a good situation when your washing machine doesn't work, but they got it up and running in no time.

We messaged to get a quote, they promptly replied via Yelp and we were able to arrange same day appointment. Mark was professional and communicated what was going on the whole time. When he came, he diagnosed our issue and unfortunately its not something we want him to fix and just bought a new fridge. Highly recommended. read more

My old, white side-by-side Whirlpool refrigerator was making some odd sounds, so I took a chance and cold called the Appliance Guys based on the great Yelp! reviews. I am now adding mine. Mark sent someone out within a day of my calling. The repairman, Andres was prompt and courteous. He brought his own shoe coverings, which was much appreciated since I have wall to wall carpeting. In a very short time he diagnosed the problem as the compressor. He also confirmed that my appliance was indeed old - like 30 years! He advised that a new compressor was very expensive and may not be worth replacing. I agreed, plus I have been wanting to buy a new refrigerator for a while. Sadly, due to the pandemic, production of both Amana and Whirlpool 21 cu" refrigerators has stopped, so even back ordering one, much less buying one is currently impossible. However, in a follow up conversation with Mark, he promised he would work with me to help resolve any issues between now and when I can purchase a new appliance. I feel confident that I have found a great company to work with for any of my appliance repair needs. I highly recommend them. read more

On time, reliable, and knowledgeable. Alex was very nice and didn't leave until he made sure everything was working read more

Update: Fix only worked for about one week. $370 down the drain. Refrigerator stopped working. Called a different company who identified the problem correctly. Of course they charged me $840 more but if the Technician at Appliance Guys understood Viking refrigerators, his company would have made $840 rather than $370. And I wouldn't have wasted so much money and food. read more

Mark was great, he repaired our Thermador range and it is working perfectly now. Very reliable, responsive and completed the repair swiftly. I now have a go-to appliance repairman that I trust. Definitely recommend them! read more

Appliance Guys - Appliances & Repair Near Me

Quick service, reasonable pricing, and they repaired the fridge in a timely manner. Would use this service again.

Excellent service. They were able to give me a same day appointment and were on time. They were very professional and diagnosed the problem with my Wolf oven immediately. They had the part available, and had my oven working again in less than an hour after arriving! read more

Second time I've had my fridge (it's an old one!) repaired. They replaced the compressor 2 years ago and last week I needed my sensors and thermostat replaced. It's Labor Day and they came right away and were quick and efficient. They're great and competitive in pricing. Wouldn't use anyone else. read more

Victor came today to see our gas range and pretty much told us that repairs on on aging range would be more than getting a new one. Honest and professional! Give these guys a call for honest service! read more

PRO: Happy with the service I received and will call these guys again in the future for any appliance issues I have. They were helpful, didn't nickel & dime me and could fit me for a house call in within 24hrs. KINDA-CON: This shouldn't have any bearing on whether you use their service, I share it simply for helpful informative purposes: Both times I tried to make an initial appointment they asked me to text my issue and info. No problem. They texted back (that day or the following) with an appointment time, which didn't work or me, so I asked for another option. They never responded, but I was out of town so it wasn't a big deal. I followed up with a phone call when I was back in town and they asked me to text again, which I did. Fortunately, this time we could agree on an appointment time. I mention this, simply so you're prepared for the method with which they might give you an appointment... and to know that if you don't receive a text back, to send a follow up. MY SERVICE: Had them come out for a leaking washer + dishwasher draining issue, and while here Mark was kind enough to look at an oven light I couldn't figure out. Two of the things I thought were issues weren't and he just reset a couple buttons and ran a drain cycle on my dishwasher... no charge. Really appreciated that they were trying to upsell. They diagnosed my washer issue, which needed a new part and suggested I have some coils cleaned in my fridge. They had to order the part and come back to install. Based on the texting communication issues I was curious whether I'd need to be the one to follow up with them, but within a week Mark called and texted me that the part was in and he could come THAT DAY. He and his partner wore masks, did the job quickly and quietly and solved my appliance issues! read more

I can't express how happy and satisfied I am with their service. I had an issue with my Viking oven before Easter and family dinner is depend on the oven. I contacted appliance guys and got a same day service. They are professional in their job and operate organized. Very happy will use them again. Thank you David! read more

Responsiveness, timeliness, getting things done, customer service: all EXCELLENT. They answered immediately when I inquired and set an appointment up to come fix my oven for a time frame that started about 90 minutes later from the time I called (same day obviously). Time frame that was given was 3 hours. Took care of my issue very quickly. Everything was so simple. We did have a small dispute about pricing after the fact, but the owner, Mark, reached out and made everything right. Great customer service and company. Would recommend. read more

We had a wonderful experience. Very honest and on time. As it turns out we didn't have a problem. And Victor told us we didn't need to spend any money on it. He could have told us anything and we wouldn't have know. I'm so thankful I called the Appliance Guys. I totally back up their 5 star reviews. Mrs Standen read more

Called on a Sunday when I discovered that my fridge wasn't working and they were out by 11am Monday morning. The repair only took about an hour and my fridge is working again! Very thankful for their speed and responsiveness. read more

My girlfriend's freezer seemed to be losing coldness. I thought maybe she had left the freezer door open. I called the appliance guys and told them what was happening, and if the door had been open, how long would it take to refreeze. He told me approximately 10 hours. We arranged to have a technician come out the next day between 10 and one on Monday.The next morning I texted them back and told them the freezer was definitely out. I had already told them it was an LG refrigerator, side-by-side. I even sent him a picture of the fridge so he would know which one it was. When the technician arrived, he wasn't even in a truck, just a passenger car. I met him outside and said where is your truck,. Kevin told me all the parts he needed we're from the backseat to the trunk. Kevin examined our fridge, said the compressor was out, we told him to fix it. Over 90% of the time when a freezer goes out, it's the compressor . I'm not a refrigerator repair guy, but I've had two LG's, and it was the compressor each time. The technician said he did not have the compressor in stock and cannot get the part for 4 to 5 days. I asked him how does this help us with food going bad. Nothing last 4 to 5 days. They should've had an LG compressor in the back of his car to be able to repair the problem, it not tell us it's broken which we already knew. He did not come prepared, except to take our money for nothing. $125 for nothing. We lost 300 worth of food, and had to buy a new fridge. read more

I should have listened to my gut instinct when they didn't show up for our appointment to fix our washing machine without any notice whatsoever. I followed up with THEM to inquire as to why nobody showed up, and never received a proper explanation but they said they could come late AM next day. We have a busy household with clients around daily & our washer was fill of water/ not draining so we were in a bind. Mark arrived next morning, told me the rotor needed fixing, then gave me a quote for over $600. He said it was so high because he'd need to get a "second technician" to help him move the dryer on top so he could access the rotor area in the washing machine but that it would be half the cost if that wasn't needed. He made it seem like it was a big difficult task. I should mention that I'm a petite blonde female & am used to technicians trying to overcharge me/ think I'm clueless lol. I grabbed a male employee from downstairs to see if he could help, and literally all he had to do was help tilt / push the dryer back about 8" and it took 1 minute Wa lah - problem solved and $300 saved.. magical! He fixed the rotor pretty quickly, I paid via venmo & then he left. It was then that I discovered that the entire floor by the washing machine was sopping wet (even though I'd given him plenty of large towels/ a bucket as he'd asked for) and the vent to the dryer hadn't been reconnected so it was lying in the water, along with the electrical cords!! So I had to get help to safely clean up his huge mess & reconnect the vent. WORST experience ever!!!! Spend your $ on techs who actually care about providing quality service read more

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Mark came out the same day we called which is great. He diagnosed the issue within minutes and had the part ready to replace. He was very nice and professional. I gave one less star because it was pretty pricey to change one part for $630.00. I will research to find out if it was overpriced because I actually would like to use him again in the future. We'll see how it goes. read more

Great communication and great quality of work. I reached out to the in the morning and he was at my house that evening for the service I requested. He was able to provide me with everything I needed and added great value. Would definitely use again. read more

They seem to know their stuff and do good work. They need to work on their business practices as far as automation and giving the customer computerized estimates and receipts, but they have assured me they will improve in this area. I believe they are honest and care about their work. read more

BIGGEST ripoff in Los Angeles. Do NOT trust these scam artists. Mark came to my house for all of 1 minute of unclogging a drain in a sub zero and told me it was $290. Sub Zero charges $195 to come out with a certified tech. When I asked him why so high he told me "it's not my pricing." Well whose pricing is it? You're the owner. AWFUL. STAY AWAY! read more

Mark came in about 3 hours and fixed our fridge in about 30 minutes. Quick reliable service!

Thank you Mark for saving us! He showed up same day on a Sunday to diagnose our two dead refrigerators. Gave us his recommendations and did not hard sell on work at all. With two small children in our household, not having any working refrigerators was a nightmare. We decided to have him replace a compressor so we can have a working fridge ASAP, and that we get to keep our nice big side-by-side stainless steel Jenn Air instead of spending the same amount of money to downgrade to a smaller and low-end white top-freezer. He squeezed us in at the end of his day and showed up 9pm Monday. Yes. 9 o'clock at night. He and his assistant got done at midnight. The entire time he was calm and pleasant. Never once did he complain about how late it was. As if that's not amazing enough, he guarantees his compressor replacement work for 3 years parts and labor. He is not Appliance Guy -- He is Appliance Super Hero! read more

Mark from the Appliance Guys did a great job fixing my Kenmore Dishwasher. I loved that our main method of communication was via text message, as the asynchronous nature allowed me to correspond at my schedule's discretion. Mark also respected mask mandates and overall was just so damn nice. I definitely recommend calling up the Appliance Guys for future appliance needs/issues. read more

Super impressed with the service from appliance guys! Incredibly fast response via the messaging app on yelp. Was able to fit me in same day-friendly hardworking and got our fridge up and running super fast! Highly recommend them to anyone and should we have any other appliance needs they will be our go to! read more

Vartan came and fixed our stove. It was amazing how professional and helpful he was. Our stove had quit working and he had to take the control panel off, remove the back too. Diagnose the problem and he was able to fix the unit in one trip. These guys are great. I'd highly recommend them. read more

Really nice guy and excellent service. You wouldn't think appliance repair could be so complicated but it was. Our refrigerator went out after 13 years of consistent service. Won't turn on and also trips the GFCI outlet when you plug it in. I tried resetting the breakers and also reading some diagnostic guides online but this was clearly a job for a professional. I called around a whole bunch of places and most were charging either high diagnostic fees or high repair fees (half-the cost of the fridge). Many didn't even service our area yet they showed up on Yelp. The worst ones were the ones who didn't even read our quote and asked me automated questions with a machine: - what's your name? - what's your problem? - where do you live? - what brand/model of refrigerator do you have? I was so lucky enough to find Markus! 2-minutes on the phone. He had a few basic but probing questions and said he could look at it the same day. He arrived 2 hours later and you could tell this guy was super busy but he got straight to work right away. Pulled stuff out, looked at everything and while he didn't have the necessary replacement part, he got our refrigerator working!!! HOORAY...we can now have groceries again! (It's been like this for a week.) Fantastic great customer service. Explained every little bit, and even cleaned up the mess around the fridge (unlike other handymen/repair-people). His rates were very reasonable and we appreciated his time so much. Such an honest dude and good vibes all around. They specialize in all kinds of refrigerators, from the usual brand names like Kenmore and GE to even the fancy stuff like Sub-Zero and Thermador. I would highly recommend anyone and everyone in Los Angeles to give them a call first for the fastest response, best service, and reasonable rates. Thank you, Markus! read more

Unfortunately it was not the best experience. The person they sent was nice but not very helpful so we are using a different company.

Dishonest business with every intent to rip you off. He gave me a very unreasonable repair cost even before taking a look at my oven. I ended up hiring someone else and paid $300 less!! Almost a year passed and my appliance is still working perfectly fine so I am not sure what kind of special tricks he was planning on playing on my appliacne. Stay away from this business. There are plenty of other honest professionals out there. read more

We called these guys when our refrigerator broke down--they told us (based on the brand) that it was probably the compressor (it was). They wanted to charge us $1200 for the repair. We did repair the refrigerator, but for $750--gauging is not cool. read more

Now, 10 weeks later, our dishwasher is STILL working perfectly. Today, the owner of the business called and insisted that I explain to him how HE had harmed ME, because my (totally honest) review is, apparently, harming his business. I explained very calmly and carefully that I WAS harmed by spending hours of my time, in a frantic search for a replacement dishwasher. We did not even get into the subject of how wildly over-priced fixing the problem he MISDIAGNOSED would have been, if we had trusted this business. He ended our call by explaining that karma would get me. I am genuinely sorry that my review has impacted this business. But every word I wrote was 100% true and I stand by my review. Apparently, other people have had good experiences with this business; our's simply was NOT. Finally, I posted my review months ago - shortly after this unpleasant experience. It is extremely revealing that this business owner didn't feel ANY need to follow up with me... until HIS business was impacted. I also think it was highly inappropriate to call me, to assail me about an accurate, fair review of his business. read more

Reasonable cost for their service call, they were on time within their quoted window, and our fridge was fixed in about 20 minutes. I googled it after the fact and their total repair cost was at the low end of average for the part we needed. Great experience! read more