Carlos came right over and fixed my Bosch dishwasher. I recommend him for making quick work of a perplexing problem. He even showed me how to fix it myself. read more

Service man arrived with a new pump Installed it and had the washer back up and running that morning. Very fair price I placed this number on my phone and will call again if ever needed. read more

Putting aside the fact that it was the morning after Christmas and they called me back around 9:30am(thank you!), but they were also able to get me in later that same day. Phone call was followed up by an email, and as promised, the tech called me around 20 minutes before he arrived. Ethan, the tech, was knowledgeable, personable, and kind enough to walk me through the process and answer my questions. Ethan was prepared to do the repair during the same visit, and and left me with a few tips on how to maintain my dryer over time. When it comes to customer service, this is what homeowners hope for when they let someone into their home, and I wasn't disappointed. read more

Carlos is a lifesaver! Our fridge stopped working and within an hour after calling him, Carlos was at our house diagnosing the issue and beginning repairs. He was professional, efficient, and affordable. Plus, Carlos is an all-around nice guy. I feel confident saving his phone number as my go to Appliance Repair in Santa Cruz. read more

The most unprofessional encounter of my life. Carlos confirmed TWO appointments to fix my dishwasher and microwave. He did not show up to either appointment without a call or message.to inform me that he wouldn't be there. Why not just say you aren't interested in the business? My precious time and effort spent taking a day off to make the appointments to have him not show up is not acceptable. Please listen to me and DO NOT use this clown. He doesn't even have the courtesy to show up let alone help fix your appliances. I also sent him photos via text with model #s of items needing repair. I called to confirm the second appointment I made and his response was "I'll be there it's on my calendar." He was a no show, again. Loser. Please find a different service. read more

Two no-shows. First time I called multiple times to check status before asking to reschedule after 3.5 hours. Second time I called the day before to confirm. They didn't show, again. I spent five minutes on YouTube and fixed the appliance myself with a $13 part in stock down the street. read more

I am very pleased with their service. My LG Dryer was making a horrible screeching sound and not drying cloths too well. I called Appliance Home Repair based in Torrance, CA (310) 872-9733 on Monday and they scheduled me for the next day. Steve showed up as promised and got straight to work. All the rollers were in bad shape. Steve replaced all the rollers and cleaned out the interior & vent where dust/lint Bunnies were multiplying. This was a back breaking job as he needed to remove the weighted top, front door panel and very large drum. After replacing all the rollers and cleaning the interior, he had to re-assemble all those heavy parts with sharp edges. I watched several You Tube Videos about Dryer Repair and thought about I or my husband fixing the dryer ourselves. The thought of being in traction for a few weeks nixed that idea. Steve did an awesome job and we are grateful. read more

Our Viking refrigerator stopped working. Carlos came over quickly and diagnosed the issue, it needed a new inverter. After the part came in, Carlos fixed it right away and our refrigerator is working great now! One of things that stands out the most about Carlos was his communication, promptness, and transparency. He was very clear and upfront about everything (i.e. what he was testing, how much the part/repair were). There were no surprises. Carlos was very personable and pleasant during our interactions. He also followed best practices around Covid-19. read more

Called for service on an LG dishwasher. Totally unprofessional. Left without doing a bit of work. Absolute waste of time.

I am not going to give this company a rating at all and I hope people read this and don't use their service. We had a service tech come out that was referred to us by LG to fix a problem we were having with our washer making a rattling sound. He acknowledged the problem, but the diagnostic test he did didn't provide him with a problem. This he said 'happens all the time'. But how's a company referred to by LG allowed to come out and not fix a problem and charge the customer (us) $85 and not repairing the washer! All he said was 'call us if it gets worse'. In the past service repair people have always charged us the service fee but the charge was always applied to the repair and in that case, the repair service referred to by LG didn't do this. This is just wrong! read more

I called Carlos late afternoon because our dryer was making a loud screeching sound. Our washer and dryer are outside and the loud sound I'm sure was disturbing my neighbors. He picked up the phone and was able to make an appointment for the following day. We were thinking of trying to fix it ourselves but watching YouTube seemed way too complicated and out of our skill set. He asked the model and had all of the parts with him. He fixed our dryer and replaced some other parts so it would last longer. He saved us so much money! I will for sure call him again for any appliance repairs. It was so great that I had called him one day and the very next day my dryer was fixed. What a huge relief! read more

Just called Carlos for a problem with a very old stove. He talked me through the repair on the phone instead of charging me money. Very knowledgeable. Highly recommended!! read more

My husband and I were able to determine that the drain pump on our LG washing machine was broken. I called around to various other LG washing machine repair places. One place in Santa Cruz required a "deposit" before coming out and they had a two week wait. Two other places never returned my call. I am very happy to report that Carlos got my LG washing machine drain pump installed in thirty minutes. Carlos had the part in his van. I explained what seemed to be the issue and when he took the panel off the machine, the pump had a piece broken off. I am extremely happy with Carlos's workmanship and friendliness. I even texted my neighborhood friends since they could not recommend a repair person. I have had issues with my Miele dish washer. Carlos will be the first person I call when I have another issue with it. Thanks again Carlos. read more

Carlos responded same day. Did an excellent job! Will definitely use them again- DKH

Carlos is amazing! He has helped me keep the appliances in good working condition at my vacation rental. When everyone else in town in booked 2-3 weeks out, he somehow always manages to take care of me and I really appreciate that. Not only is he very knowledgable about appliances, he's very kind and a joy to be around. read more

I would not recommend this business. I called on a Friday for my tenant who was having difficulty with her garbage disposal. Was told the guy who dealt with garbage disposals would call me. He did not. No call all weekend. I called again on Monday. Was told the same thing. NEVER got the return phone call!! Not the way to run a business!! read more

I called Carlos about a Oven that needed to be repaired and he said he could take care of it and scheduled an appointment for 01/08/2021. He was supposed to call me to let me know the cost of the parts. This never happened so I tried calling him and he was in a middle of a job and asked that I call back. I called back later as requested and he said he'd have to call me. That never happened. At this point I'm hesitant that he's going to show for the appointment so I call the morning of to confirm and no answer or call back. I then try texting several times and no response. In short I should have stuck with going with the appliance repair company with the highest reviews but I was in a time crunch. Lesson learned. read more

Carlos came out to fix my washing machine and was very reasonable. Thanks for the magnet with the business name on it because I have a feeling I will be needing it for other appliances! Easy to communicate with over text. read more

Our refrigerator was broken and we needed a repair ASAP. Carlos (senior I assume) actually answered the phone when I called and said he'd be out in an hour!! (It ended up being a couple hours, but still, of all the places I called he was the only one that actually was able to come right out, and most of the places I didn't even get a real person, and one place never bothered to call back). He was very professional, courteous and knowledgeable, and figured out what was needed, ordered the part and came back out to install it as soon as it came in (only a day later). I will definitely call him again if I ever need an appliance fixed! As for price, I think it was probably the going rate ($75/hr plus the cost of the part). read more

I have a TWO MONTH old Jenn Air cooktop. It simply stopped working. The electronics went crazy. We followed the guidance on fixing what might be wrong and ended up calling Carlos ON A SATURDAY and he was more than willing to come and take a look. It turns out there was nothing he could do because it is under warranty. The warranty would have been void if he opened the unit up. I will use Carlos again and am so appreciative of the service I received. read more

I was initially very excited about the work that Carlos did. He was very understanding when I missed our first appointment and he dropped by later that same day. His communication was excellent and he was very kind. But he claimed he was just charging me $75 for diagnostics and $60 for the replacement part (a door switch for our laundry machine). I've since checked out parts for sale online and it seems you can get the same part for $10. Maybe I'm wrong- I'm no expert, so I'm only docking 1 star. But I'd rather be told I'm being charged for a $10 part and $50 extra dollars for labor than to have it seem like I'm overpaying a lot for a part. So really I'm just bothered by the price break down, but the service was great! read more

Carlos Jr. came out promptly at 3:00p.m., diagnosed the problem with my oven, and repaired it. Easiest, quickest repair job ever! And reasonably priced. read more

Called and made an appointment with Carlos to come out to fix our refrigerator. He came out and troubleshot the problem. We paid him for the visit and he left. Unfortunately, his troubleshooting was not accurate, and the refrigerator continues to leak. Carlos Senior came out and found the true problem, and said that he was going to have to order a part. He later called and left a message to confirm that he will order the part. We called back and left a message to please order the part. No one returned our calls. We called numerous times, but no one returned our calls. read more

I called on a Friday morning and left a message. Carlos called back later that morning and came to our house that afternoon. He quickly diagnosed the problem causing a water leak inside our refrigerator and fixed the problem immediately. I was very grateful for his prompt service particularly since LG informed me that they do not have any accredited repair people in Santa Cruz while the appliance repair services in Santa Cruz with whom I spoke do not service LG appliances, and in addition most of the appliance repair services seem to be backed up with work orders for a few weeks. I will definitely call Appliance Home Repair again for any appliance repair needs. read more

We were having issues with our refrigerator for years. It leaked from the bottom freezer, and was having issues keeping the freezer completely frozen at all times. At least every few weeks we had to pull large chunks of ice out of the bottom overfill reservoir. Had other repair companies come out and look at the model for the leaking water, and they wouldn't touch it; told me to defrost it (like it was 1952). Called Appliance Home Repair on a Friday, and Carlos came out the next day; he would have shown up the same day but it didn't work with my work schedule. He had the fridge apart, and was working on it in a matter of minutes. He found the issue and repaired it the same day, and even did some minor cleanup maintenance that we should have been doing ourselves. Excellent service, great attitude, and the refrigerator is working perfectly. Thank you Carlos, Jr.! read more

Someone actually answered the phone! All the other companies I had called wanted me to leave a voicemail or book online. I was able to make an appointment for the very next day. Diagnosed the problem with our refrigerator quickly and DIDN'T CHARGE US since it was and easy solution/fix. Thank you Appliance Home Repair!!! read more

After speaking with the owner of the company, he said to call the office and tell them what time he said to make the appt. I called the office and they said they would call the owner and call us back to verify the appointment. No call back for 2 days, I called the company, another day goes by. No call back. Normally I would've given up after the no return call, but since I had spoken with the owner and was given the appointment, I gave them the benefit of the doubt. I called again. and waited for a return call and again, nothing. The appointment was scheduled for the following day, so the next day we waited for the scheduled window of time...and waited and waited and waited. No show. Three strikes your out. DO NOT WASTE YOUR TIME OR MONEY with these guys. From the owner and two employees, nothing got done. This also wasted hours of my time. read more

Carlos Senior is the ONLY person that I want to work on any of my appliances. Appliance Home repair is what everyone wishes that all other repair shops would model their businesses after. I have not dealt with Carlos Junior, but when Carlos Senior retires, I will call Carlos Junior and if Carlos Junior gives me the same level of service, I will stay with him, if not, I will look elsewhere. Highly recommended. Not inexpensive, but not overly expensive either. I also like that Carlos Senior works on almost all appliances and central heating also. read more

Contacted Carlos for a washer/dryer maintenance and repair. At first he was very punctual and showed up on time. He said he would need to order a part that would arrive the next day. When the next evening rolled around I gave him a call. The part had not arrived, so I took matters into my own hands and picked up the same part in San Jose for a fraction of the cost. I then called Carlos twice to touch base with him and give him an update, not to mention leaving a text since his voice mail was full. He did not pick up both times. Fast forward 7 days later and I have yet to hear a word from him. So after being charged a $75 "service fee" to simply look at my washer/dryer I am in the same situation. Poor communication and poor execution. read more

I spoke with a very friendly and knowledgeable gentleman over the phone. Although they don't repair my brand of refrigerator (as it turns out, hardly anyone does) he gave me some very helpful advice on how to troubleshoot the issue myself. He didn't have to help, but he did anyway. I appreciate that very much! read more

Was suppose to call before they left the shop which did not happen. Had a appointment set for 8:00am at around 8:20 nobody on site. Had to call three times before someone picked up and then he was going to let me know he was going to be late. I'm also in the service industry and would never not call a client if i was going to be late especial 30 min late. read more

I had a similar experience as another reviewer here. My oven stopped working, called around, and Carlos from Appliance Home Repair came by the following day. He replaced the part that most likely failed, but didn't fix the issue. After more probing, he identified the part that needed replacement. Called his shop, said it would take 2 weeks to arrive. I said that's too long, and later I found the part myself online, bought it, and it arrived a few days later. I tried calling Carlos multiple times for him to come back and finish the repair, but it went nowhere. HIs voicemail is full, so can't leave a message. One time he said he would call me back with a timeslot, but he never called back. Finally I resorted to calling another shop to finish the job. Very friendly guy, correctly identified the problem, but I had a really frustrating time with communication and ultimately needed someone else to finish the job. I totally understand when businesses are swamped and overloaded, but at the bare minimum at least communicate to customers so they aren't left wondering what's going on. read more

I called a couple of places before calling Appliance Home Repair and it took the others 2 days to get back to me in one case and the other never called me back. I got a hold of someone on the first call and arranged an appointment right away. They had an emergency that the needed to postpone but contacted me ahead of time and arranged a new time. On the job they did a great job and were a pleasure to deal with. read more

Very happy with the service we were given. Carlos came out the same day I called him and fixed the problem, and saved us from buying a new frig. He explained things as he went and let us see the problem instead of just telling us and us having to take his word. I will call again if I have any problems with our appliances. Thank you Carlos for taking care of us. read more

Called Carlos yesterday 6/14/19 and he said he would be out today 6/15/19 at 11am to diagnose/fix my washer. He asked me to text him my address and contact information right after we got off of the phone-which I did. Carlos no-showed for the appointment this morning. At thirty past the hour in which he said he would be here I text him politely asking if he was on his way. No contact, no phone call, no explanation, nothing! Horrible service do not use. He seemed so pleasant over the phone but clearly he's not running a faithful business. I ignored the other reviews of him doing the same because I really needed someone to come out ASAP. Now it's a weekend and I'm without the ability to do laundry. STAY AWAY FROM THIS COMPANY! read more

I really liked this company. Carlos was able to fix my dryer the day after I called. He was running a bit late, but called me twice. I felt he was knowledgeable and honest. I would highly recommend him and his company. read more

I agree that Carlos is very nice, helpful and courteous but I don't think i'll be calling him back again for service. I was shocked that I had to pay for over 250 dollars to fixed my dryer. I don't mind paying for the material but I was charged also with technical service time and service call. Glenn M. the former owner of Derricks appliance is always the guy we called every time we had problems but unfortunately I've heard he sold his business. He is the most honest person I've ever encountered. Bless his heart and his family. Anyway. I'm probably wrong but Glenn M. will never ever charged us that much. Moreover, I still want to say to Carlos "Good luck to you". read more

We were lucky to have Carlos come out and fix our washer after having a horrible experience with another company. We needed it done ASAP and the other company said it would be weeks before they could come. He came next day, with his son Carlos Jr. and did a fantastic job. He was honest, complete, and fast. His prices were comparable and affordable too. We will call them again if needed! read more

After using Carlos 2x for easy fix on my dryer I called him about my fridge, which is more urgent in my mind because the food will go bad. He said he would call me back but never did. I called him again and he said he would be coming but never did. I even made a video and sent it so he could hear the clicking noise the fridge was making. This was over a 3 day period. Where he simply flaked. If he had said he didnt want to do it, or was too busy I would have done something else. But he said he would come and then never did for 3 days. By then it was all bad. read more

My dryer has broken down twice in the past couple of years (different reasons). Carlos quickly diagnosis issues, has parts on hand for the repair and is affordable and professional. Will definitely be using Carlos again for all future appliance repairs. read more