I called with a fairly bad leak on Memorial Day. Brian was out a couple of hours later and fixed my problem. He was friendly, professional and fast. He also gave me pointers about how in the future to avoid the problem that I caused. Definitely give these guys a call! read more

Aptos Plumbing has helped us on three different properties and has been phenomenal every time. They are professional, reliable, and found solutions that several other plumbers could not. They always stayed within their estimated budget and communicated clearly throughout the job. Highly recommend. read more

Scheduled an appointment. Didn't show up. Told me appointment was booked a week later and said "my bad". I wasted a day staying at home from work to wait for a plumber that never came read more

The whole crew at Aptos plumbing is fantastic. Our pipes backed up caused a huge flood and they were over the next morning and fixed all the issues the same day for a very reasonable price. Todd communicated everything very well and they are who you should call if you need a plumber! In summary, Aptos plumbing fixes your problem the first time so you won't need to call them back for the same issue. read more

I had major work done at my condo complex. Very pleased with the job done and everyone was so friendly. Highly recommend. 10/10

I manage a 100 year-old hotel in DownTown San Francisco, so our plumbing is in rough shape. I was referred to Todd at Aptos Plumbing by a friend of mine who had done business with them before, and we were definitely impressed. The communication was constant, and the quality of work was far better than our previous vendor. In the process of replacing the kitchen floor drain which was the reason for the visit, we uncovered other areas once the drop ceiling was removed. Since they were already in the area and on their way to purchase supplies, we were able to get a highly competitive proposal for the remaining work. They were able to work in the late afternoon which really helped as they were not working around our staff during a busy lunch rush. Not like I enjoy plumbing problems, but I would look forward to working with Todd, Bruce, and the Aptos Plumbing Team in the future. read more

Aptos Plumbing FTW! Had a plumbing emergency today and Todd came out on extremely short notice and fixed and diagnosed the problem in very short order. Give them a call if you need service -- big jobs and small. I'll be calling them back for some non-emergency work later this year or early next. Pricing was very reasonable, especially considering the emergency nature of my problem (clogged sewer line backing up into our bathtubs!) read more

I needed an outdoor faucet replaced. Remove old and install new faucet. Literally just unscrew old and screw on new one. The guy was here for maybe 25min. Most of that time was spent digging through his parts trying to locate a faucet. They charged $400.00. He really ripped me off. Beware read more

First of all, I don't know much about plumbing. So when our hot water heater died a few years ago, we called a few companies and got quotes. We had Aptos Plumbing come out. I was talked into a tankless hot water heater. Things went well and the install was complete. Fast forward to today. We are remodeling our other bathroom. The plumbers and contractor came out and while working asked if I did the installation. I explained who did it. They all laughed and informed me i got hosed. All of the plumbing under the house was poorly installed, and the material "sharkbite" was the cheapest you could use. Furthermore, instead of running direct lines to the other side of the house, they used pieces of spare pipe and coupled them all together. Clearly they skimped on materials to save money, which was always my concern. As a customer, you want to have faith that the work you are paying for is done correctly and honestly. Thankfully, I have a contractor and plumber who are replacing everything under the house correctly and professionally. read more

Aptos Plumbing - Examples of the shsrkbite and piecemeal of pipes under the house. - Plumbing Near Me

Clean, professional,dependable and honest people which is a rarity now. I definitely would recommend them for your next plumbing project.

After a great experience with Aptos plumbing for an interior project, they were our first call when we discovered a leak in the underground line between our house and the meter. Our second experience was much worse, and I cannot recommend working with Todd unless you get everything in writing. He and a worker arrived promptly, saw the sinkhole and were informed exactly where the pipe was as well as a point uphill that was known to be dry. He recommended the whole line be replaced, but also stressed that they could start digging immediately, promising "and I can have two more guys here in a half hour". In hopes of buying time and patching the leak, I authorized that work at $650 to cover "a couple of spots". Todd got on the phone and I headed back to work. His hard-working employee had the pipe exposed quickly, just uphill of what had been previously excavated. Unfortunately it was obvious the problem was upstream, and daylight was running out. Todd made a specific promise to call the next morning and arrange coming by the following day to finish the dig. Wednesday passed without a call. Thursday morning the $650 check cleared, and when we called to ask about scheduling the second attempt we were told that it'd be another $650. Todd and one worker spent just under 2 hours at our property, completed at most half the work they promised, without the other two workers ever having shown up, missed his promised followup, and then had the gall to ask for another $650 to return. read more

Aptos plumbing came out to fix a clogged toilet and sink. I was travelling at the time. I thought he said $250 (which I thought was expensive for an hour, but fine). And then I got a bill for $500 - for 45min of work and no parts. I complained and told them like I felt like I was getting scammed and they said nope that's the price you pay for plumbers in this town. read more

Thank you Aptos Plumbing! My old fireplace has been resurrected! Ariel did expert analysis, figured out how to replace gas pipes sans cutting out drywall, was efficient, informative and truly professional. As an aside, he also evaluated my water tank and thermostats, and offered recommendations without any sales pitch! Truly, he was a pleasure to work with. Aptos Plumbing has earned a return customer .... me! read more

I have now used Aptos Plumbing on 4 different jobs. They are the best plumbers in the Santa Cruz area. I needed a Moen water detection system because Farmer's Insurance wasn't going to issue a renewal policy unless I installed a Moen system. First of all, Todd was extremely flexible in meeting my schedule. I elected to have a water softener installed as well because of the hard water affecting my sinks and dishwasher. Ariel was on the job, plus an intern and a apprentice. He did a great job in laying things out. Bruce showed up with the water softener and he was able to secure a better water softener at a slightly higher incremental price. Bruce really knows what he's doing. If he is on the job, you know it will be done right. His honesty and candor really makes a difference. Another great job by Aptos plumbing-this firm is the best! read more

Don called exactly when he said he would & arrived shortly thereafter. He explained the prices for two possible procedures & began with the simpler, cheaper one. The drain problem was soon solved, & he even wiped up the area. Don was polite, friendly & neat. I was a very satisfied customer & will definitely use Aptos Plumbing for future problems. read more

All the technicians at Aptos Plumbing have done great, timely and honest work. They are responsive and fairly priced. If you're looking for a plumber these are the guys to get the job done right. read more

Had our 29 year old hot water heater replaced today by Todd and his helper, Emilio. VERY happy with the quality of their service. Todd communicated very well about why I should avoid the more expensive (but evidently now lower quailty) brand of heater that we used to have. Didn't try to upsell me and explained the need for each part. They cleaned up after themselves--even cleaned the floor which had been under the (leaking) old heater before replacing it. Would hire them again anytime. read more

Best plumbers I've EVER used! They know what tbey are doing and prices are fair. If I ever move away I will still call Bruce!

Although we had to ultimately go with another plumber because of HOA issues, Todd from Aptos Plumbing did an excellent job of stopping by on the weekend with several suggestions about the problem. Very much appreciated read more

Great job! Aptos Plumbing installed a new Navien tankless water heater. Upfront pricing. Very clear on what I was being charged before they did work. Professional and friendly service. read more

Todd and his crew are responsive smart, and diligent. They diagnosed our main line leak and fixed it. His workers were here Monday morning after a weekend call, and done by Thursday. We are so grateful that Aptos Plumbing responded so quickly and did a magnificent job. Thank you so much!!!!! read more

These guys are the absolute best. They were here the next day AND on time, fixed the mess my husband tried to fix without a complain! Came back the next day with a part they didn't have and gave us a VERY reasonable bill. Best part is my sink no longer leaks, it didn't cost me an arm and a leg And I now have a great plumbing to call when I need them read more

Ariel was our plumbing technician. He was intelligent and knew exactly what I needed for two separate jobs. The crew were efficient and timely and tidy. I needed a new hook up for my washer and dryer was one of the jobs , and the other one, I needed a new water heater and pump to get hot water to my kitchen better. After years of not having hot water, I finally do. They were reliable, and I highly recommend them read more

Bruce and Todd were a pleasure to work with on our replacement Sump Pump project. They came out at no charge to climb under the house and review the drainage situation and old sump pump, and made a very competitive proposal to address the situation. Todd spent a few half hour phone calls with me to explain the problem and their solution. He didn't try to upsell on extra stuff, but was very pragmatic. Finally we scheduled the job and they finished it in 3 days with a big crew, who made sure to keep the jobsite clean and organized. I'd highly recommend Aptos Plumbing and will ask them to help on our next plumbing project. read more

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Had my hot water heater replaced by Aptos Plumbing. Prompt professional service. They use the highest quality heaters, American Standard. And, offer first year flush for free. read more

Hi-I have an update to the review posted below from a few weeks ago. After I posted it, Todd, one of the co-owners reached out to me. He said that my review was the first that he learned of the situation, and he offered to get Ariel to do the work. I appreciated his directness and Ariel came and finished the job. So I'm changing my review from 1 star to 3 stars. They still misdiagnosed my leak and I shouldn't have had to deal with all of the hassle to get the contract honored, but Todd came correct and I want to acknowledge that. Final note of constructive criticism: everyone needs to wear masks at all times when inside people's homes. I know many people who have gotten very sick from COVID and a couple who have died. This pandemic is no joke and we have to be 100% on point until we get this fully under control. Anyway, that's my update as of Sept. 18, 2020. I've used a lot of contractors and services in Santa Cruz over the years and I've never had as bad an experience as I did recently with Aptos Plumbing. Without boring you with the details, here's the overview. I had a leak from my upstairs shower that was coming into the room off the garage below. I hired them to come open up the ceiling downstairs, search for the leak, and fix it. They came and opened the roof and then 2 guys sprayed water all over the floor up above and told me that water is coming out of the shower onto the bathroom floor and that's where the leak is. That was wrong. I finally got a friend to figure out what the problem was--what I needed was to apply silicone to the perimeter of the shower and now everything is fine. Aptos Plumbing charged me $525 to cut the sheetrock and incorrectly diagnose the problem, but at least they were going to come back and fix the sheet rock. I figured all would be ok once that was done. I called Bruce multiple times over the last month, and also texted him multiple times. At first he told me he didn't have the invoice saying that they would finish the sheet rock (how does a company lose an invoice from a couple months ago? You can see it attached below). But I had it and I texted it to him. After that, nothing but crickets. So I'm done trying to get them to actually honor the contract in writing that they made with me. I have too much stress and other stuff to worry about. But I am reporting them to the County and warning you: DO NOT DO BUSINESS WITH Aptos Business. They ripped me off. If I had extra time on my hands, I'd take them to court for the work that I paid for that they refused to do. read more

Aptos Plumbing - Plumbing Near Me

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Tried calling this service multiple times after having done business with them previously, no response. Not even to call back and say I am sorry, we cannot fit you in our schedule. Terrible responsiveness after such a responsive attitude before. Maybe if you can actually get a hold of them... Customer service though is really half of any business. I am sorry that this is no longer the case. See other reviews that say similar. read more

BUYER BEWARE! Apparently no pride whatsoever in their careless, incompetent work...if ever you can get them to return a call. There were weeks between appts., where we couldn't get a call back and the problem persisted all along. Twice, Ariel said Bruce had called my husband which I couldn't understand since I had placed the call with my contact info. When asked about this, Bruce said he never called my husband and he is too busy to read his texts. Ultimately, Bruce continued to offer lots of know-it-all talk and excuses with little action and no results. We had received City notification that we had a water leak. It was narrowed down to the instant hot/cold water with RO unit that Aptos Plumbing installed some time ago. So I contacted them to repair it. At a glance, without any thorough investigation, they insisted on arrival that we needed to replace our existing water line with a copper line for $650. But afterward, the City said we still had a water leak. So Bruce of Aptos plumbing then insisted, without any further inspection, that our relatively new kitchen faucet was leaking too and that we needed a new valve on our RO unit as well. Seemed highly unlikely all these unrelated things started leaking simultaneously but Aptos Plumbing adamantly insisted that they did. About $1,000.00 dollars later, we still had the same water leak. Then cowardly Aptos Plumbing permanently stopped returning our calls. (Furthermore, when Aptos Plumbing unnecessarily installed their useless, $650 copper line, they failed to re-seal the opening with spray foam; so the rodents the foam was designed to fend off immediately gained access to our dishwasher and ate through the dishwasher plumbing lines--creating another entirely unnecessary repair expense as a result of Aptos Plumbing's abject incompetence. So, we found a competent plumber that just came over, properly investigated the problem like a professional, and repaired it. read more

Fast response and fair price gave me an estimated price based on job description I gave them and it was accurate at the end of job.

We needed a new sink and garbage disposal put in ASAP. Bruce and his crew came in, replaced our sink and disposal no problem. Its amazing how it looks. The only part that required patience was making sure to let the caulk dry 24 hours after. Once that time passed game on. Sink is awesome. Disposal is church mouse quiet. (OK, I may be exaggerating some.) Quality job! Wife has stop complaining about the sink. Headache is gone. Hope she doesn't see this. I will be calling Aptos Plumbing for any future needs. Thanks! read more

Bruce and his team are incredibly helpful and honest. He also has deep expertise, esp in the area of tankless water heaters. He saved me hundreds of dollars in an unnecessary installation that other plumbers assessed. He really knows his stuff! His approach to helping the customer with solutions the customer needs (not just a solution that makes money foe the business) is refreshing. I will call him again for future problems. read more

I've used Aptos Plumbing twice. The first experience was great. Bruce quoted and Tony did the work. I had a leaking bathtub and they diagnosed the situation and replaced the valve. As is typical with plumbers they didn't fix the drywall (I did this myself). The second experience was part of a major remodel which changed direction for no fault of Aptos Plumbing. I'm currently waiting for a call back from Todd about getting a refund for payments I made ahead of completion of work. I fully expect Aptos Plumbing will continue to be professional and will update this review if I have a different experience. read more

Horrible customer service. Reached out to get a quote and never head back from them. Reached out again about a month later and was provided with a very high quote. When I asked for only partial services to be completed they denied and said it was a waste of time for them and they weren't interested in working with us. Would not recommend this company at all. I'd recommend finding a better plumber if you're reading this. read more

Called these guys to get a quote on new sink, disposal and plumbing install. Was able to work with them on a price within my budget and they were able to come out sooner than other folks I had called. Abraham was great to work with, positive attitude and answered all my questions. He did good work, but we did have to ask him to test the disposal before he left, only to find out it had been damaged and needed replacing. No big deal, was an easy reorder and swap for us, but he was great in letting us know the next steps. Also after he left, we found the new plumbing joints hadn't been tightened down all the way and we had major leakage until we hand tightened it down further. Overall, good work and would hire again if needed. read more

Very responsive, very clear in explaining what needed to be done. Great to deal with. On time

We had a bathtub leak that we needed to be diagnosed and fixed. I called and they were able to come relatively quickly. The technician spent 5 minutes and diagnosed the leak and told me how I could fix it, not him. Then I was charged $150 for that advice. We learned later on there was another cause of the leak which if the technician really cared would have spent more time investigating (for the $150 I spent for my problem not to be FIXED). read more

I contacted Aptos Plumbing to fix a few small plumbing issues at the house (leaking faucet, new garbage disposal). They were available the next day and finished everything quickly and professionally. After mixed experiences with other plumbers in the area, it was a pleasure working with a helpful and friendly company. read more

Replaced a toilet and four faucet cartridges. The team did the work quickly and professionally. We are very happy with Aptos Plumbing. Will use them for future projects. read more

The might be good if they ever show up for the job. Called about a plugged kitchen drain Friday after Thanksgiving and were very glad to get an appointment between noon and 3pm same day. The plumber never came in the scheduled time. Called them again and were told the plumber tried to call us. This is not true. My wife and I were both home all day and if for some unforeseen reason we missed his call our answering machine was on and we have caller ID. The office said they would call us back if they needed to reschedule. Never got the promised call back, so we have a plugged kitchen sink all weekend because they could not fulfill they commitment and bother to show up or call us back. read more

Super happy with the professional installation, knowledgeable personnel, responsiveness, and attention to detail. Bruce was very helpful and never rushed. Not the least expensive bid, but was the most comprehensive and explained. That's why I went with them. I had a new water heater and water softener installed and I'm excited to see how they perform. I will check back in after I see these two appliances in action. Thank you Aptos plumbing for being customer friendly. I recommend them. read more

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