Originally got 4-5 quotes from different plumbing companies for a hydro jet for our pipes backing up. I was sold on hiring Redwood Pipe & Drain for our complete replacement of all the 1950's cast iron piping under our house because of Timothy's fantastic initial assessment of what we needed. He was the only person who actually went under the house to look at the pipes and even took pictures which he sent to us. Communication afterwards was prompt and thorough via email, no pushy phone calls following up. We received two quotes for specific work to be done and they were very comparable to the quote we received from another local and well known company. All that and paired with financing options was a huge relief. Our techs Bradley and Chase were super friendly and got the job done in two days. You get a text with their names and pictures when your techs are on their way. Overall, super happy with Redwood services. Would recommend. read more

These people are real and care about you. And, they will fix your plumbing too. I recommend this company to anyone who needs a fast repair or a permanent one. read more

Our project started with a simple leaky shower and by "simple," I mean a bizarre, German‑engineered contraption that seemed to have crawled out of the nether realm to test our sanity. That discovery led to another: a ton of other things in the house could use some love. Cut to the main event: we had our entire sewage line replaced, upgrading from rapidly corroding 1950s metal to a lovely new system that's been flawless. Jordan from the estimating crew was a delight to talk to and made sure I understood every step. Iz the installer along with Trevor and the rest of the team was professional, friendly, and genuinely great to work with. They went above and beyond on all my extra add‑ons and requests (we added a filter and replaced all the toilets, because why stop at one?). Even the office crew was a joy (special shout‑out to the legendary Brittini Bot 8000). And the owner, Mike, dropped by to check progress and walk me through everything like a pro. Thanks so much, team! I hope I won't need you again anytime soon but if fate delivers another gremlin from the plumbing underworld, I'll be calling to lovingly annoy you all. read more

Wonderful experience this week for the RP&D team! Mike came out the same day I called and provided a thoughtful explanation of the issue and the options. I'm a renter and the team worked seamlessly between myself and my landlord, it was so easy for everyone! After trying a more simple and cost effective option that didn't work we only then went to a full unit swap out. No one was pushed into a whole new unit right off the bat. They also repaired the improper exhaust system that was in place. The project ran on time and I was never left guessing where we were in the process. Their plumber Israel lead the repair with help from Santiago & Jacob and everyone was very kind and respectful. I would call on them again and will always recommend them to others in the area who need plumbing or drain service. Thank you Redwood team! read more

Mike and his team did an amazing job for a really big re-piping situation. They were patient and they helped us understand exactly what was going on and walked us through all of our options and then executed the job. I cannot recommend them enough. They also provided peace of mind, knowing that they are local experts and available for any follow up questions. read more

Our experience began with a simple call to reroute some supply lines for a bathroom vanity installation during our home renovation. Mike came out to look at the situation. Something must have caught his attention because before long he was tracing drain lines under the house. Turns out that it was what surgeons sometimes call a 'peek and shriek'. A couple of the drain lines had been completely eaten through with corrosion and there were others that were well along the way with galvanic corrosion... there was actually raw sewage that had seeped out under the house... and a copper supply pipe was touching a galvanized pipe which had eaten it's way into the wall of galvanized pipe as well. In other words, our drain system was an absolute mess. After a quick schedule check, it turned out that the Redwood Pipe team could replace or repair the system the following week. We chose 'replace' and gave them the thumbs up... they originally estimated three days for the work, but they put the entire team on it and were able to do it in just two. It was awesome! The team was extremely courteous, respectful and careful... after it was done, except for the dust (totally expected), it was like they were never here. Now the drain system is functioning, up to code and ready for at least another 60 years of use. In summary, we're grateful to Redwood Pipe for what they did and look forward to the next time we can invite them into our home. read more

Redwood Pipe and Drain - Drain system pipes removed from crawl space. - Plumbing Near Me - Scotts Valley, California

What a great company! Thorough, quick response, friendly, & not over priced! Replaced all the gas lines under the house ASAP! Brad & Travis were the best! Respectful and very helpful for my tenants. Two thumbs up! read more

My husband asked for a quote to replace a 15feet straight leaking pipe in our yard (see picture). The quote came back including digging the trench to expose the pipe and it was quite pricey($4k). My husband dug the trench himself, had it all clean and ready for them to give us another quote without including the digging. After several emails and phone call the quote came back a week later as $13k. They obviously don't want this job, they must be doing quite well I imagine. read more

Redwood Pipe and Drain - Leaking pipe - Plumbing Near Me - Scotts Valley, California

Excellent: professional skills, fast response, clear communications. I'm very impressed. Add to this their free-estimate policy, wow. My compliments to everyone, Kathy, Jordan, you're doing an outstanding job at running your business. read more

Redwood Pipe and Drain recently did an evaluation and a water heater install. We were so pleased and impressed with the personal care from the staff, the knowledge and expertise of the technicians, and the reasonable and fair price of the job. They went above and beyond: taking pictures, investigating thoroughly, and even calling to make sure they scheduled a time that allowed my elderly mom who had just had surgery a chance to get rest! They exceeded our expectations and we definitely recommend their services. read more

Highly recommend this plumbing company. We have used their services twice and plan on having them come back to work on other repairs. Every staff member we talked to or completed the work was professional, prompt & very knowledgeable. read more

I had my hot water heater fail on 7/21. I called Redwood and they were able to send someone out the next day, who quoted me $2600 for a full replacement (40gal gas heater, supply lines, pan). I agreed, and they came out to do the job 7/23. The employee who did the replacement spent about an hour working, said he was done, and then came back shortly after saying he forgot to test something and was there for about another hour. He also failed to replace the pan, leaving a corroded, 10 year old pan under a brand new tank. I called Redwood the next day to clarify why the pan wasn't replaced, and was told they would look into it. I also asked what the employee forgot to test, and was told he forgot a tool, but no clarity on why getting a tool required him to come back to my house for an additional hour. A few days after, they called back and said that the employee had offered to quote a pan replacement and I declined, and that it would cost $500 to have them come back out. I clarified I did not deny getting the pan replaced (it's a $25 part...), and they said they'd call back. Shortly later they did, and said they'd make it right. The original employee came back a few days later to finish the job. In the process, he must've cut his hand and left blood smeared inside the utility closet and my hallway wall. I hope he's ok, but leaving that kind of mess is unacceptable. They also scratched my front door getting items in and out of the house. I discussed all this with the owner via email. He apologized, said he'd look into it, and also (quoted from the email) "but sometimes these guys are like holes in a china shop. So I'm not surprised when I hear something like this. Even hopefully I can't be still confidence in her work". That was the last communication I had from them. I would not recommend Redwood. read more

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My floors in the bedroom were leaking from beneath. It was a Saturday. I got an immediate call back, and the technician Trevor, was here within 30 minutes. He helped troubleshoot and located the problem--a leaking refrigerator. So professional and helpful. He was here 45 minutes, and didn't charge me because he couldn't solve the problem. I was so grateful. The service was above and beyond!!! read more

Our plumbers saved the day!...Again! Trevor was awesome today! We highly recommend this company! They're fast, professional, friendly, knowledgeable, affordable, and provide quality work!! We had tried so many plumbers from SC & SLV, but these guys have them all beat! We've used them for unclogging our drains (twice), installing a water pressure booster (#mountainlife), fixing a mess up by a previous owner with a toilet flange , and saved us a ton of money when we decided to repipe our entire home & install a water softener. They even clean up after themselves ! Thanks to Mike, Brittni, Trevor & the rest of your team!! read more

I would definitely use them again. There was an overcharge on the bill but they quickly corrected that. The problem they solved was a backed up sewer. The people were personable and appeared totally competent. read more

Fast response excellent work. This is the 2nd project that they completed for me! I highly recommend them. They also let me know that one of my projects read more

Mike and his crew are incredible. After moving in, I was in search for a reliable plumber to help tackle a number of projects in our new home. His team has installed a water softener, filtration, worked on a bathroom remodel in our primary bathroom (shower, sinks, and new toilet)...but the biggest and most impressive work was the pipe and drain work in my home bar, The Lost Grotto. The goal was to have a fully working sink, ice machine with drainage, and a bar rail drain with glass rinsing station. Mike's team worked with my desired layout, and the result is beautiful copper pipe and drain work under the bar. The Redwood Pipe and Drain team is fast, efficient, and delivers high quality work at a reasonable price. They are experts, and the work reflects it! Definitely my go-to, and highly recommended for your pipe and drain needs. read more

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Both Trevor and Jordan were extremely helpful and figured out the problem quickly and accurately. They scheduled the job to our liking and Jordan did an excellent job replacing the needed part. I highly recommend RPD and will definitely use them again. This is the second job RPD has done for us and each 5 stars. read more

Knowledgeable estimate, fast and efficient crew, quality work, easy financing. Very friendly crew knew what they were doing and careful doing it. read more

Mike and his team at Redwood Pipe and Drain just completed a full repipe of my new mountain home. I highly recommend their work. Here's some additional context: I bought the new home without realizing that the pipes were old most likely original, threaded galvanized pipe. We came home one night to a leak sprung at the intersection of the house piping and the water main. After calling the guy from the city to see about where the Water main was and how to shut it off, he advised that we were likely going to need some new piping on the Water main due to its proximity to our redwood trees. I got several quotes to do the work, and we were consistently advised that it made sense to re-pipe the whole house because of the old galvanized piping. Mike came by to do the quote himself and educated me thoroughly about everything I needed to know about this type of work. As he promised, they were not the least expensive nor the most expensive option. However it was clear that he really knew what he was doing, Many years of experience and plumbing, and their work would be high-quality. I also liked the personal view of meeting the business owner. On the day of installation, Mike was not able to be on site himself for a personal reason. I was hesitant about this at first, but his team did an excellent job, both with the work and also communication. They were considerate and kind and enthusiastic about the job. One of them even came back afterward to fix a small leak that occurred on the sink drain that was not part of their original scope, But may have been unintentionally impacted by their work. Addition to the pipes, we ended up installing a new hot water heater, installing an under-sink water filter, and changing the sink fixtures in the house as well. I ended up investing a lot more on this project than just a quick fix on a pipe, but I'm very glad I did. And I feel confident that everything under the house is done correctly and will have the kind of longevity I would like it to have as new homeowners. If you are considering working with Mike and his team, I recommend taking the next step. Two small things to be conscious of, clean up was not their strongest suit. I had to make a number of requests about re attention to detail on clean up, and there are a few choices made when draining the old water heater that left a bit of a mess near the end. And we could've done a better job of covering floors and services to prevent extra cleanup. Just make sure your expectations in this domain are clear and you talk them through, rather than assume. Lastly a small found object went missing from the basement during the time of the work. It's not clear if it was thrown away or otherwise removed. We have not located it yet but are still working on tracking it down. This does not at all deter me from recommending the team, but again make sure your expectations are super clear. read more

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Very happy with Mike & the RP&D team. Highly focused on doing the right thing, absolutely impressed with the dedication to going above and beyond -- Mike's team installed a new high-pressure gas (propane) line from my tank to my outdoor kitchen, and are also scheduled to do a complete house water re-pipe this week along with an upgraded tankless water heater. Highly recommend, these guys are on top of it and have absolutely earned their star ratings. read more

Plumber arrived in under an hour from my call, cleared the sink blockage, diagnosed the garbage disposal problem for me and quoted a price for replacement. As it should be covered by my home warranty insurance (yeah, right), I said I'd try to go with them first and asked what I owed for the visit. It was no charge. If my home warranty service request does not pan out or if I need a plumber in the future, I will call Redwood first! read more

Mike and his team were total pros. They were always responsive, very prompt, and really took the time to walk us through everything they were planning. I couldn't tell you how their rates compare to others, but their customer service was unparalleled. Will absolutely use them again (though I hope it's not for a while!). read more

Customer service, at the moment Brittni answered my call, was outstanding. I had need, not Brittni, to call back several times. Always friendly when answering....knowing it was me. This all took place within an hour and service man was at my home in Santa Cruz by 2:30 that same day and replaced my water heater. It does not get better than this. Thanks. read more

My tankless water heater stopped working. I called Redwood Pipe and Drain for a consultation. They were professional and diagnosed the problem quickly. I ended up having to replace the unit and found they were competitively priced. More importantly, every staff member I interacted with was helpful and knowledgeable. They had a crew replace my dying unit with a new one. They did a fantastic job. It's so nice to have hot water again. I highly recommend Redwood Pipe and Drain. read more

Redwood Pipe and Drain - New tankless hot water heater. - Plumbing Near Me - Scotts Valley, California

This company's service was prompt and really came through for my mom in an emergency. Brittni in the office spent a lot of time on the phone searching for the necessary parts needed for her repair and very friendly and Brett, who performed the repair, was kind, efficient and professional. My mom isn't super saavy computer-wise but wants you to know that she recommends Redwood Pipe and Drain 100%! read more

Could not recommend them enough!! We called for a sewer line backup, turns out we need an entirely new sewer line. It was a major job and they finished in two days. Everyone from the receptionist, to the first technician who came out and diagnosed (Jen), to all the guys who worked on the sewer line, to the owner ..were ALL AMAZING. They were sooo friendly and nice to work with. They spent hours on our property and were so respectful. They even cleaned up, hosed down and swept after the job was complete (which no maintenance companies has ever done after working here). Our sewer line is working like a dream and they even had contracted a concrete person to re do the part of the concrete that had to be taken out the same week. They are quick and do the job right. Not to mention, they walked us through the tedious process multiple times and were not annoyed when we had multiple questions. My family deeply appreciates not only the efficiency, work ethic, but the all around friendliness of everyone who came out to work with us :) read more

Mike and his team repiped our house quickly and professionally. Highly recommend!! Their referrals were equally as responsive and helped complete the job to our satisfaction. read more

We had a pipe crack in the front of our house. I really appreciate the prompt reply from Redwood Pipe and Drain. Mike was on site that same morning! Mike was professional and personable, he gave us honest and thorough information and didn't try to push for unnecessary services. Our plumber Trevor was great! Super friendly and provided us with quality work! I will be sure to call Redwood Pipe and Drain for all our plumbing needs! read more

Well my old water heater decided to take a poop on me in the middle of a shower so I called around a few places and everyone either didn't answer or was booked out a week. When I called Redwood Pipe Britney answered the phone (super nice!) she said that Mike the owner could come out that day and see what needed to be done. Mike arrived 2 hours later and waisted no time looking over the old water heater. As I expected it was installed by the previous home owner incorrectly and that was part to blame of why it failed. Mike gave me a few options on what i could do and ultimately I went with his recommendation on getting an on demand heater. They scheduled me for the next day and I had hot water by that evening!! It's been 3 months now and I've noticed a reduction in my electric bill and the heater works like a champ. Thanks Mike and team for doing such a solid job! Come back for coffee anytime :) The guys read more

Redwood Pipe and Drain - My old water decided to take a crap on me so I had Redwood Pipe and Drain install an on demand for me. - Plumbing Near Me - Scotts Valley, California

Mike and his team came highly recommended by our equally competent and highly skilled electricians. Mike came by the same day to check out our situation in our newly purchased house and delivered an honest and clear plan of scope. He admitted they were on the higher end of the rate scale but that it reflected the higher quality of work, and it sure did. If you want it done right, you hire the professionals. Mike recognized the urgency in our situation (wife 8 months pregnant and delivering at home with leaded copper pipes poisoning the system) and moved around his schedule to arrange work the following week and brought his full team (all members super nice and willing to ensure everything is completed to high standards) to accomplish a miracle in 3 days. We now have new mixed PEX and safe copper pipes and drains that actually make sense, that are fully functional, that follow regulatory rules and design, and produce actual water pressure. They even redid our laundry system, moved the units to the new location and rerouted the lint exhaust tube to ensure safety compliance. They also replaced a leaky toilet and nasty contaminated water heater, and accommodated a future water softener system install. They are our, in the end, our heroes. read more

We were referred to Mike/Redwood through another plumbing company which didn't do the type of work we needed. Mike and crew were great to deal with. They weren't the cheapest nor the most expensive quote that we got, but they did great work. They were very knowledgeable, prompt and reliable. We ended up adding a couple of additional features that we didn't think to ask for and Mike suggested, but all pretty minor things we should have thought of and didn't, he def wasn't try to upsell us on anything we didn't need. We got waters and drains repiping, an on demand heater with recirculation and some gas line work. All of it is working great. I'm also very confident that he will stand by his work if any issues ever come up read more

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Mike and his team are awesome! Thankfully I was referred to them by our GC and I could not be happier with their service. They're reliable and they do quality work. read more

Mike and his crew were great! He was clear and upfront about everything. He came in and fixed a lingering issue we'd been having that my own general contractor couldn't. Really good work - they know their craft. read more

Over the years in our new home we've run into multiple "water suddenly shooting out of places it shouldn't" Redwood Pipe and Drain have been there for us every time. They're our first call every time due to the outstanding quality of work and the exceptional quality of customer service. read more

Mike and his crew were very easy to work with. They honored their quote and got the job done on time. We had been battling poor old pipes for years in our rental and they came in a replaced all the main lines! They were very respectful of our tenants too. We highly recommend this company for your plumbing needs! read more

Water heater started leaking and no hot water. Called in the morning and Redwood came that afternoon and installed a new heater. Fast, professional, reasonable, read more

I would highly recommend this company. We are in the middle of a total remodel and could not count on the previous plumber to show up. These guys stepped in, were totally professional and did what we needed, basically re-ran everything and hooked up our tankless water heater and scaler, in the time frame they had quoted. Very impressed. They came highly recommended from a General Contractor friend who lived near by.... read more

We were really pleased with Redwood Pipe and Drain. We wanted to start moving into our new house and they were able to start the next week and tackle the whole job: new copper pipe, installation of on-demand hot water in different location, water softener, redo drainage, relocation of washer/dryer. His crew were friendly and they worked really well together. We were really pleased that Mike and his team did the work and left the yard just as they found it. The coordination with subs (electrical, sheetrock) was seamless. All that work an they were in and out in less than a week! read more

Michael was super quick to come out for an issue I had with the hot water not working at my place. I wasn't there but Michael was still able to coordinate with me and fix the issue really quickly and update me over the phone. Incredibly helpful and responsive - if I ever have an issue again, I know who to call/hire! read more