Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.

2/9/24 Christopher…read moreWhitted ,owner service my unit himself. Christopher was informative about his arrival time. He arrived at the time he said he would. He inspected my unit and told me a little about it. After determining what my problem was, he explained the reason for the problem and the cause. It was a very simple fix, he could have taken me for more money, but he didn't. His prices were very reasonable, he was very professional, courteous and careful not to cause any damage to my house. I would be glad to call CTW Services again for my home repairs.

I made a mistake trying to replace the cartridge to my shower faucet. I thought the Googles would…read morebe enough to help me but Delta faucet company said hold my beer. Long story short, I thought I had diagnosed the problem to something far more severe than the true problem at hand (me). Good old boys could've taken me to the cleaner because I was setting myself up but they were honest and I'm very happy to pay them my money. Integrity is everything. Anyways, don't hope to have another plumbing problem but if I do I know exactly who I'm calling.

NOTE: This is my second attempt to post a review for this company. The company removed my first…read morereview, after disagreeing with what I wrote. I don't write salacious or slanderous reviews on here. I'm not an angry, misunderstood, conflicted teenager with a score to settle. I'm 56 years old, and I try to write clearly and objectively. On Monday April 15 two plumbers from GOBP showed up on time to repair the main water line next to our meter. When they arrived they estimated $900-1100 for the repair, which seemed high but, as they stated, this was an estimate which, I assumed, could go up or down if the job requires more or less time or materials. The two plumbers started to work immediately. One plumber dug out a 1x2x1' section of soil, then the other installed a couple feet of blue PEX hose and a shutoff valve. The first plumber replaced the soil and sod and the job was finished in one hour. So, two plumbers, together working one hour, with about $50 in parts. For that they charged $960. They lowered the price to $900, after l pointed out it was a one hour repair. I noted out that each plumber was charging me more than $400 an hour for their labor, which is more than doctors, engineers, lawyers and other professionals make. They replied, "we charge by the job, not by the hour." But the quote for the job was just that--a quote, an estimate! They wouldn't budge. I paid, wrote a review here that night and thought I was done with them. Four days later, on Friday evening, I got a call from "Chris" who wanted to discuss my review. Chris tried to convince me that they were fair, that I got a good deal, but that inflation has just been "really hard" on everyone. I disagreed. The plumbers showed up, priced the job high and showed little flexibility to adjust the price when the work was less than estimated. If they need to estimate high to cover their tails, fine, but don't use as an excuse to gouge me. Chris then tried to say it was my fault that they overcharged, because I didn't ask them up front how long it would take, or try to negotiate a lower price. Then he explained that his company loses money on other jobs...and I inferred from this that he is somehow justified in overcharging other customers like me, because he has to make up that money someplace. I agreed to modify my original review, to state that the plumbers did give me an estimate at the start of work (according to Chris I should have included that in my review, and that I didn't try to negotiate the estimate before they started work. Think about how ridiculous that sounds: "give me a lower estimate, please.". The morning after we spoke, I looked for my review on here to make the changes I promised, and it was gone.

This company installed my HVAC system in 2021. I have had problems with the air conditioner since…read more2023. They have attempted to repair 3 times resulting in $600 in payments. I still have a non working air conditioner in 2025. The owner stated they were going out of business last year but I see they are still in business. I see that another customer was told the same thing about going out of business. Beware, I initially blamed the manufacturer Lennox for my issues, now I am also disappointed with the Arctic Blast as they installed a system that was a lemon and has done little to resolve except repeat charges and no fix and lie about going out of business. Lennox has been a joke in getting help with this matter. So buyer beware!!!

What a great company to deal with, last month (Sept 2020) I called Clay when my HVAC system was…read moregiving me a big problem, and to add to the problem temperatures were averaging in the 90 degree daily. My system was over 20 years old and using older R22 freon! He was able to come out and give an assessment within 2 days. I knew that my system was at the of it's days because it was producing very little air. To my surprise I was quoted (2.5 ton AC, furnace and coil) a very reasonable price and installation date. Within days a profession team came out and installed complete HVAC system. Both Air and Heat is working great. Highly Recommend Artic Air. Homer, Duluth GA

Had an emergency leak in our upstairs bathroom. Water was going everywhere. It was a total time…read moreof 40 mins from the time I put in my yelp request to when Mr fowlin showed up to help turn off the water. Which was in the crawlspace that he went into to handle situation quickly. Scheduled to come back later to correct issue, was able to do entire job later that day. Great quality work. Very happy with service, communication, and professionalism.

Dalon is great. We asked him to replace the shower cartridge. We didn't see his message when he…read morearrived. He waited patiently. After the cartridge was replaced the shower still didn't work properly. Dalon offered to examine the system and fixed the shower head for us for free. He is very skillful. We would love to hire him again.

Recently had Taylor install a new Rheem electric new Water heater. They came out the day after I…read morecalled & had it finished in a few hours. I certainly recommend them

People do not ever let this people inside your beautiful home for reparing!!!…read moreThey are very rude and non professional!!!! They will break more than what they fix and they will over charge you!!!! Also they will break what is good just to charge you more!!!! Do not!!!! Guys do not ever use them to fix your home!!!

Lalo is a solid professional, fairly priced, has great attention for detail and makes solid…read morerecommendations. Absolutely a trusted plumber who is customer focused, professional and courteous. I don't leave many reviews but I cannot say enough great things about Laguna Plumbing!

Chris from Laguna Plumbing was by far the most professional and courteous plumber that we have ever…read moreused. He quickly diagnosed the problem, explained it to us very clearly and fixed it in a very timely manner without leaving a mess behind. This was a really great experience, I would highly recommend using Laguna Plumbing. Thank you again Chris.

I have just had a service call from a GREAT plumber, Roberts Plumbing, Inc. My AOSmith Water Heater…read morestopped working. This company sent a team, Owen and Chad, to repair the problem. Chad discovered the problem immediately and, after explaining the problem in detail, they repaired it. I was so impressed that I asked them to take a look at my Moen shower head that had never worked right. They found the problem and repaired it after four years of poor water pressure! I have never had a more knowledgeable or efficient plumber. I highly recommend Roberts Plumbing!

Absolutely AMAZING work. Brad helped me and did a great job. He told me all sorts of useful tips…read moreand will be my plumber moving forward. Couldn't be happier with his work.