This service was the best experience I've ever had with a repair person. Alex knew exactly how to…read morefix our oven and what part it needed and had it fixed in less than 2 weeks. Then discovered why our Icemaker was freezing up and fixed that too. At a discount. A great service company to deal with. Ask for Alex.

Home Appliance is the best. My 10 year old refrigerator was having problems, so I set up a service…read morecall on Tuesday, after Labor Day holiday. The Friday before, I realized my fridge had stopped cooling/freezing, so called them at 1pm. They said they were really booked but tried to troubleshoot with me over the phone. That didn't fix the problem, so Craig said he would have a couple service guys stop over within the next hour or two to see if they could get it going. They ended up fixing my fridge that afternoon despite their busy schedule. Wow, that is great service you don't see very often. I am, and will continue to be, a loyal customer of Home Appliance. I can't say enough about how wonderful they are!

Price wise, I believe them to be competitive, however, don't have much to compare to. I will say,…read moreevery time I've needed em to come out, they were here same day or night. A few times, I was told they couldn't promise getting here same day, but somehow, they Always manage to. Their techs are knowledgeable, courteous, professional, very pleasant to deal with. They've been my saving grace, especially one time, it was a (-45 below). Thank you Ilten's!

We finally found out where all the great techs work. We recently needed a new furnace and decided…read moreto go with ILTENS and we don't regret it they were very professional and respectful. I've had a lot of work done in the past and this is the first time the city inspector stopped on his way out to tell us what a great job Brian did on the install. When he left everything was cleaned up and it looked like they had never been here except for the new furnace that works great. They get a five star plus rating from us. JK from Cedar Rapids

The assistance by their staff and repair tech was fantastic! I was trying to get a warranty…read morecoverage for my refrigerator with Frigidaire but met with such horrible customer service from Frigidaire's contracted overseas reps that were rude and no help. I called Iowa Appliance and they jumped in with assistance and after John (tech repair) found the problem they ordered the part and installed it and it works fantastic!!

We have used Iowa Appliance twice now and have nothing but positive things to say! When our washing…read moremachine went out three weeks after having a new baby we knew we needed something quality but also something fast! we stopped in just to look and ended up purchasing and having the unit delivered all in the same day! Their customer service is unmatched! everyone from the sales manager to the delivery crew were top notch and so respectful! Almost a year later we had to replace our dish washer. Again, the sales person was so down to earth and honest. He was not trying to sell us on the most expensive unit and talked us through all of our options. We had to wait a period of time as the unit we wanted was back ordered, no fault of the company. Again, the delivery guys were polite and efficient. I will be going back for all my future appliances! Love shopping local and having the best service!

Requested a wash machine eval, sent a young man in 2 days. Did an evaluation, recommended…read morereplacement vs repair. I wasted $125

Excellent service by Brian. He did the installation of the parts very well. If I have another issue…read morewith the washer or dryer I will be calling Sears. Thank you.

NOT RECOMMEDED!! I had a very sporadic issue with my front…read moreloading washer being full of water when empty or not draining at the end of a cycle. After 3 or 4 times of opening the door and getting a bath, I called Metro Appliance on the recommendation of a friend. Without even looking at the washer, they diagnosed the problem over the phone as being a leaky water valve (shouldn't I have heard water running or dripping if this was the case?). After rescheduling my appointment 3 times, they fianlly sent an elderly repairman (near 70) to my house who did ABSOLUTELY NOTHING to diagnose the cause of the problem. I don't know if the part was really needed or if it was (as a friend later suggested) something stuck in the drain pipe that was keeping it from emptying completely. Instead the repairman swore repeatedly (and I mean loudly and offensively!) as he wrestled the washer out of place to replace the valve. He also swore at architects, plumbers and builders for putting laundry rooms in tight spaces. He did not let me keep the replaced part so I could have it checked out by Sears, and when I asked him if he was sure that was the problem and he said "I don't know, I hope so." So I paid $155.10 for hope?? Let's just say my confidence in his repair is pretty low and I will never have them into my home ever again.

Metro Appliance is under new management as of about a year or so ago. They still stock a lot of…read moreappliance parts, especially electric oven heating elements. If they don't stock it, they can usually get the part within 48 hours. Just across the street from Home Appliance. Between the two of them, they have everything you need. If they don't have it, you don't need it!

Worked with Tammy to purchase a stove top. Very accommodating and so nice to work with. She was…read morealso very knowledgeable concerning the stove top.Wanted to buy from a reputable company that will service if needed. Feel Slager Appliances will be there if need be. Janice T. August 7, 2026

TERRIBLE DO NOT SHOP HERE!! I purchased a washer and was…read moretold a delivery date..I get the call to confirm the date and the time will not work. I advised a time frame that would work and waited 3 days for a proper time slot bit still don't get a time that would work. Brittni sales associate said a different day and pushes it out 3 more days!!!! NO CUSTOMER SERVICE SHE COULD CARE LESS

We bought a GE profile built in microwave and discovered that it did not have the mute feature…read more This was a feature I loved with my prior microwave. The manager said that we would have to pay a 30% restocking fee to return it because it was a custom order! They had it in their warehouse already and we didn't even know it was considered a custom order. Very disappointed. We were also told that the other GE microwaves that would fit in our space also no longer had the mute feature.

Mr K showed up on time and was neatly dresses and was very respectful of my home. Mr K has…read moreinstalled a wall mount TV and on another occasion he fixed my dishwasher. I feel that for the quality of work that was done they were reasonable.