A few weeks ago, I noticed my brand new LG dryer had started making a grinding noise whenever we would run it. I reached out to LG customer service to request a repair and they outsourced the job to this local repair shop. The technician showed up at 6 pm (outside of the designated repair window), spent 60 seconds looking at the dryer, and was unable to recreate the issue in real time. Which is fine, the sound is intermittent and that is no fault of his own. However, I took a video of my dryer several days prior and when I showed him the footage, he openly agreed that the sound was atypical. But instead of looking into it further, he left in a rush since it was already late. 24 hours later, the noise was back and I reached out to LG Customer Care about follow up service. However, they are now refusing to send someone back out because this technician claimed the issue was likely caused by dirty vents. So you be the judge. Here is a video of my empty dryer 5 days post service. read more

Avoid this company. LG sent this company to my house to look at my dryer that is throwing a D80 error code. During the initial call, the technician automatically blamed my dryer vent as the problem on the phone even though I told him multiple times that I had the dryer vent line serviced and verified that the dryer was pushing air at an adequate speed. He was extremely rude on the phone during this call and hung up on me after confirming a time frame to arrive. He did not call me ahead of time to notify me that he was on his way and showed up to my door 45 minutes before the end of the window. When he finally did arrive, he looked at the dryer vent line and pulled lint out of my dryer which was clearly an issue, but ultimately refused to diagnose the issue further even though I showed him a picture of the error code from earlier in the day produced using the dryer's diagnostic mode and several weeks ago during normal use. I ultimately had to kick him out because he was arguing with me the entire time he was there and insulted me by saying I needed to see a Doctor when I told him to leave. A normal appliance repair company technician would have been respectful from the initial phone call, called ahead of time to tell me he was on the way, and actually diagnose the issue properly instead of deciding ahead of time what the problem is without listening to my concerns. read more

The company was assigned to repair the leak in my dishwasher. After the first visit, my dishwasher's control board was no longer working. They returned a few weeks later to now fix the leak and control panel. They installed a used control panel, and the dishwasher was still leaking. A few days later, the dishwasher was still leaking. I called them back to inform them my dishwasher was still leaking. They told me the job was closed and I would need to pay American Homeshield for another appointment. The worst repair company I have ever had. read more

Sultani Shahwal is the apparent owner of this company. We were assigned him for a refrigerator repair through LG. He phoned on a Friday to confirm the error code that was displayed. He told us he would order the part needed and expected it to arrive by Tuesday and he would call back to schedule the repair appointment. On Tuesday he called to ask for a photo of the serial number from inside the fridge. He then said he would order the part and it should arrive soon. When I told him that's what he had told us on Friday, he denied having ever called us! Obviously, I had his name and number in my phone from the Friday call. He continued to argue with me and eventually told me he was canceling our service call. This forced us back into the queue with LG and Costco for another repairman and delayed our repair several more days. Further, he failed to correctly cancel in the system and LG could not initially reschedule us! I can only assume this was malicious, as I'm sure he knows how the booking software functions. This man is unprofessional, unreliable, and untruthful to customers. AVOID HIS COMPANY AT ALL COSTS! read more

I needed my LG dishwasher fixed, and LG directed me to this contractor. In short, looks like they fixed my problem but was difficult dealing with them. The timeline looked this over a week: Wednesday call 1: they asked me if they could come today to fix. I was busy so said Friday 1-5 PM. Wednesday call 2: they asked me again if they could come today to fix. I repeated Friday 1-5 PM. Friday: they didn't show up and didn't communicate to me about not showing up! Monday: they asked me if they could come today to fix. They had already ordered a part based on my description of the problem (unexpected but a plumber had done something similar before and worked). Based on other reviews I read over the weekend, I was going to ask LG for another contractor but decided to roll the dice with them hoping they would fix my problem quickly and could use LG's repair warranty (mentioned by the contractor) if needed. They said that they would arrive before noon and did meet that expectation. They replaced the front panel and started the machine to make sure it worked. I ran 2 cycles over the next week to confirm the fix. read more

When I made this appointment online with Lowes I never received any information about when they were to arrive. On a random day I get a message from the technician asking if I was available that morning. He then said he would be out but by a later time, I would not be home so I graciously told him if he needed, he could come the following day. The next day he sends a message saying he was on the way, I was not home so I told him my son was and he would let him in (Son is 31). I gave him instructions on how to enter my temporary driveway. He messages me and tells me that he knocked and to tell my son to come out, 30 seconds later he announces he is leaving. Come to find out he never went to the right house even after I wrote detailed directions twice. He sends message: We had no signal at the jungle area. My son lets him in, he looks at the washing machine and states he needs to see if it is under warranty and walks out. Never lets me know what is going on or anything I am so confused so I call Lowes and they said they would find someone else. This was on June 4th on the 11th a text is sent asking if I have availability that morning, but I am out of town. I have to schedule the next day, they come out and I am surprised that it is the same person. I am confused and I explain this to him that I called in. He then demands to know what I complained about. I would not respond since I have no one present with me and was uncomfortable and he had a companion with him. With part in hand, he abruptly races out of my home stating loudly you can't always be happy, and he don't do repairs for people who complain, I' m am still waiting to hear from warranty company now and it has already been 2 weeks. This repair technician needs to learn professionalism and COMMUNICATION if he intends on making in the repair business. In other words, he is very unprofessional and a terrible communicator. read more

To be honest, I cannot attest to this company's repair abilities bc I didn't use them for a repair. I called this company after finding them on Yelp to ask them if they sold appliance parts. At first, the phone didn't pick up but they immediately called back. I explained that I was looking for a motor belt for a washer. The gentleman told me to get a pen and gave me the information for a local company that would have what I needed, including the address, website and what info to bring to get what I needed. This was this man's personal time where he knew he was not getting business from me YET he took the time to share valuable information I needed to complete a repair myself. Pretty amazing in today's busy world where people forget to just be helpful. NOW, can you imagine the kind of service this company would give you if they GOT your business! If I needed them... I wouldn't hesitate to use them... and still may, if YouTube can't help me fix my washing machine myself! read more

The guy who owns this business goes over and above!, he's knowledgeable and cares!!! That's a rare thing these days. He's the best. read more

Appliances Repair - Gas range, converted from natural - Appliances & Repair Near Me

This review is extremely important because I'm in labor and delivery but yesterday had a leak (No pun intended) and he came to my home fixed it and was on time and to the point. He had to leave for a part and came back when he said he would. Communication via text makes life easier! Very professional! If you need an appliance repaired call this guy! read more

I called Mr Sultani a few weeks ago because our gas stove was going haywire- he helped me calm down and walked me through how to stop the igniter over the phone- and it worked! When our disposal went out a few short weeks later, he was the first person I called because he is one of the most professional, kind and honest repair techs I have ever come across. He was able to help us replace our disposal quickly and gave me a demo of the new disposal's features. He also took a look at the stove in person to make sure all was ok and safe and gave me recommendations for the future. Always nice to be reminded there are still honest and kind people in this industry. I highly recommend this company! Thank you! read more

What are you looking for in an appliance repair company? A person who comes when they say they'll come and demonstrates that they know what they're doing as they fix whatever the issue might be. I called Appliances Repair last week to report a broken dishwasher. Technician told me he'd get there later that day which was fine. Sure enough, he showed up and diagnosed the issue. Told me he'd have to go to Alexandria to get a replacement part (the pump assembly) and he'd return the next day. Indeed he did and 90 minutes or so later, I had a working dishwasher again. His fee was right in line with what I'd expect to pay. Will definitely use this company again if I need another appliance repair. read more

I was paired with this company/ technician a little over a week ago for my LG dryer. When they came by for the first run through they left without telling me what the cause of the problem could be. Only that they have to order parts and come back at a later time. I thought it was odd that they did not clarify what the "parts" are or for, and how they left without letting me know how long it could take or explaining what the issue could be but I brushed it off. After days had passed i called back the following Monday because i have not received any updates and i wanted to check on the shipping process and the technician stated it would take 2-3 business days for delivery. After 3 days, reached once more by phone, this latest Thursday at 8am. He mentioned that only 1 part of the assembly had been delivered. He said it was the "fuse" and he can stop by later to try it out, again, still not clarifying anything. I mentioned that i would just rather him come by when he had all the parts delivered so we can try it in one go. However he persisted that he would come by later and try the "fuse" because it may work. We left off at that. I ended up reaching out to LG's Technical Support an hour later to get further clarification on my appliance and this order repair since i felt as though the tech was not being helpful at all and my distrust towards him and his work growing. They mentioned that there are 3 parts in the assembly order , already shipped: PCB Assembly Main, Motor Assembly Main , and Thermostat Assembly. They also mentioned that ALL 3 parts should be delivered by END OF DAY. After having that information, I messaged the technician at 10:47am and told him that i had connected technical support and the parts would arrive later on but i would still not like him to come by my home without all the necessary parts of the order. I also asked him which part of the assembly order the fuse was, No reply for either messages. Over 6 hours later that day he was at my front door and asked to see the unit. I told him that i had messaged him to not come by unless he has everything and i would not prefer for him to do this right now. He persisted again, to come in my home, saying that he was already there and that he did not "get the message" (i saw he read it later that day so he did get the message). This made me feel extremely uncomfortable. He was working on my unit for no longer than a few minutes before calling me over to tell me that it still doesnt work. I asked him what changes he attempted and he said he got the part for the "motor" and thats what he had changed. I felt the need to bring up that he mentioned earlier multiple times that he said he only had the "fuse" delivered and that was the part of the assembly he would attempt to change, along with that also mentioned that i spoke to LG technical support and they gave me specific assembly parts in the order and i was wondering which part of them that the "fuse" was and if that was he same as the motor he has changed today. He then got upset and told me repeatedly that it "doesnt matter what he said to me at that time". I also asked him what parts he ordered for this assembly, he mentioned he ordered 2 (technical support told me 3) but he also was not able to confirm the name or function of those assembly parts or what problems they would fix. At this point i'm frustrated, and feel kinda scammed. He told me he can either come back when the other part gets delivered or he can cancel the work order and i can get someone else. I said that's a good idea, lets do that and get someone else. He then tried to gaslight me and complained repeatedly about how he "rushed" to my house to fix my dryer because i "kept calling him". I have only called him twice in that week, once on Monday and once on Thursday for updates on the shipping since it was taking longer than he said it would, on top of that i told him that morning over the phone AND messaged him that i would not like him to stop by my home without having everything he needed but he persisted and still did anyway. After he left, i saw that my dryer was completely unplugged from the wall ( im not sure what he did in there but it was plugged the entire time before he came). Technicians are supposed to be competent and knowledgeable in their profession, they also should have enough respect and integrity for their service and customer to relay the problem and have clear communication for what steps they're taking forward to fix the appliance. I did not experience any of this. Considering this appliance is in MY home and ill have to pay for the damages, This whole entire interaction felt ANYTHING but that. There was no self awareness, or accountability, and his work was extremely poor and seemed completely incompetent. Please do yourself a favor and hire someone who is knowledgable with decent customer service. read more

This was the best company I think i could have used.Polite, honest and very fast Hope others use this company. Donald E. 5 stars higher if I could rate it more read more

The technician sent me a text letting me know he was on his way and arrived on time. Curteous and professional. I don't know this for a fact, but I assume every brand of washing machines has its own set of diagnostic tools, so I was impressed at how the technician knew how to run and interpret diagnostics on my Samsung washer without referring to a manual. The problem turned out to be something relatively minor and immediately fixable. He told me about something to watch out for in the future but did not pressure me to have anything expensive done at this point. Highly recommended. read more