Where do we start with this establishment? I've been coming here for about 15yrs..I was in my mid…read more20's when I was introduced to Cindy & Alex. When I first started coming here, they were very nice. They use to put a lot of effort into their work, The passion was there. However, over the years the quality of service has gotten worst with each passing year. First of all the shop is "Matchbox" size and can hold about 20 people including workers, you would think all the millions she's made there over the years she would have upgraded her space, cause the prices surely have inflated over the years. I use to spend $125 bi-weekly for a full set, pedi, eyebrows and lashes! Now the prices aren't even posted, YOU PAY WHAT THEY SAY! The gel selection is POOR & LIMITED, the "By appt" techs are sloppy and money hungry(Randy cut me twice) Did you know you can get an infection from being cut while being rushed out the chair for the NEXT PAYING CUSTOMER!?? ...But that's the shop as a collective and for the water down gel you slinging, y'all should be a bit nicer(In your profession & manners) There's no amount of wall paper or air freshener that will cover up this scam of a business. Cindy and Alex were a staple in the community, however they are TOO comfortable with mediocrity for me! I'm gonna take my coin downtown for a RUSSIAN manicure, where they cut your cuticles because it's part of the service. Don't EVER think you getting your cuticles cut(UNLESS ITS A PEDICURE) or a massage here!! NOPE! They would NEVER!!! Dishwashing liquid for bubbles, wild cuticles and stomped on GEL... this is not the 80's!! We want our gel PURE.. lol If this was 2001, I would probably recommended this business, but it's 2023..and I wouldn't refer them to my worst enemy! Customer service is key in any thriving business. Avenue Nails on Lexington Ave is lacking in that department. Invest in some NEW GEL ALREADY! Invest in a spot that can hold all 50 of us when you in there being careless and rude! That's the least you could do after all these years. You gonna lose all of your good paying customers soon enough Ms..waited 20yrs to put a credit card machine in the place cause you wanted to avoid taxes!! We're sick of your BAD SERVICE...and I'm so grateful for places like Yelp & TikTok where customers can let others know where NOT to spend our hard earned coin. 0 STARS for me! All good things must come to an end and this is the end for me! FYI.. Top Nails right across the street has plenty of room, a larger gel selection and they cut and massage & it's spotless! Go figure!!!!

2nd UPDATE - Aug:: Totally forgot review/left it alone. But a month later the owner left me a very…read morerude message saying that I should blame myself. Though I didn't see them thoroughly clean or sanitize anything between customers they simultaneously worked on in that dirty salon. She didn't even apologize for the bad customer service, the state of the place, the length of time it took for basic full set or overcharging for basic services they didn't correctly do. Not deleting this review now. Dear owner, deleted your message and blocked you... good luck sis, stay blessed. UPDATE:: took off my nail and got a freaking fungus infection..... don't go to this dirty salon!!!!!!!!!! First off. It took two hours to get my nails done today. Walked in at 10:30 walked out at 12:30!!!??? Ridiculous. At first told the wait was 15 minutes. But then they take other clients while they do your nails. The place isn't that clean and they charge for dumb things. I paid $10 for nail removal when they did nothing but soak them and I took them off myself. So I basically walked out paying almost $50 for very basic full set acrylics. To add to it the process was so long even after I explained I'll leave with a half job so I could make it to my plane on time.

small, affordable nail salon with quick service. my boyfriend and I went around 15 min early to our…read moreappointment, but they quickly seated us and got to work on our pedicures! their tools were very clean and the shop itself was cute. they used great exfoliating soap and massages our feet very well. for $28, this was a steal and I would come back.

I did read all the reviews but this was the closest spot to me that I could walk to. I was visiting…read moreNYC and staying in East Harlem. I figured could they really mess up a pedicure. Well yes they can. First of all they had no hot water. They had to boil water in an electric kettle. They didn't find out until I dipped my toe into the freezing water and let them know. Not only did she not drain the cold water when she came to pour the hot water, she thought tepid was a good temperature. I told her no she needed to make it hotter. It finally got up to warm and I wasn't gonna wait any longer. I just wanted to get over with. There was a weird pricing structure so I didn't get the cat eye I wanted. That was another $15 on top of whatever they were already charging me. So I got a basic hot pink. The girl was really digging into my big toe. It hurt for a good five days after. I'm just not ever going back but I don't think they care. Oh, and they did ask if I wanted to tip in cash or on the card. As if it was not an option. Girl bye!

Love this place! The ladies are awesome and the prices are reasonable. I definitely recommend…read morethis spot over other nails salons in east harlem.

This place it sucks. The girl that does the acrylic nails seems like a newbie. My nails look like I…read morewent to a free for all spot where I didn't pay for my service. I don't recommend this place at all go somewhere else save your money

I decided to go back after observing one of the other workers,that were sitting next to me. Taking…read morea glass of work I saw how good she was and decided to give her a chance, I'm glad I did because she was phenomenal. Ursa did an amazing job!

I very rarely get my nails done but since I didn't have time to do it myself I decided to treat…read moremyself. This place is on the 2nd floor so you need to go up some steep stairs, once inside, it's a pretty simple yet spacious room. I asked for a regular mani pedi and they told me it was $40, cash only. The person who worked on my nails was very nice, I thought she did a good job at cleaning up my cuticles and scrubbing my feet. I picked 2 different colors for my hands and feet. I thought she did a good job overall but maybe the quality of the regular nail polish is pretty bad because even after I waited quite a while for my nails to dry they still smudged. The polish on my hands has bubbles and just looks very messy once you look at them up close. It seems like most people come here for gel or acrylic so they don't really put much thought into regular polish. I'm giving them 3 stars because the girl was very nice and she did a good job but clearly the polish looks bad. After spending $40, I feel like I could have done my nails myself.

Florence was really kind and professional, positive vibes all around . I had a great time getting…read moremy nails done with her and I will be returning! :) I asked for a design I saw on Instagram and she delivered She is also so funny at one point I almost cried tears of laughter I enjoyed our conversations and love my nails thank you Florence! (I am not the best at hand modeling but they look real nice )

Flo is the women who does the nails here and she is bomb. She is such a vibe. Her nails are really…read morenice and she is professional and accommodating, I will never go anywhere else.

I got a full mani-pedi, I've gone to this salon many times and gotten more complicated designs than…read morewhat I got recently. They do very well with requests, however I would recommend using a translator as some don't speak English very well which can make the communication aspect a little difficult. They always are so sweet and caring which is why I go back.

I initially really enjoyed my nails. I got an acrylic french tip. However, I noticed after three…read moredays that my nails were lifting. I got them done for a wedding, so I wasn't doing anything strenuous that would cause them to lift. I called the salon when I came back from vacation (less than a week) and they were only offering to take off $20. When asked how does that make sense, the person on the phone indicated that people get fill ins at the one week mark so this was normal. I just paid over $100 for this set, and it didn't even last a week. Won't be returning.

Came here for a last minute mani/pedi since my normal nail spot was closed for renovations. I had…read moreheard good things about this nail shop so I thought I'd give it a try. Let's start with the positives. Pros: The inside was really cute and well decorated. The woman who did my toes did a great job and I feel like I was able to communicate well. Also, they have a wide range of colors. They stay open later than most nail shops in the area. Cons: my nails chipped after 2 days!! I got SNS dip powder nails that usually last 3 weeks (when I get them done elsewhere). But when I got them done here, they didn't have the SNS dip powder top coat. So they had to use gel top coat. I told her that that wouldn't work and that she should have told me before that she didn't have the right top coat. But there wasn't much else she could do. And just as I predicted, my nails chipped. They started chipping after about 2 or 3 days with the most basic activity involving my hands. Second con, the price. I paid almost $100 for a regular pedicure and a dip powder manicure. And two acrylic toenails. Overall, I probably wouldn't go here again. But they did do a decent job on my pedicure. ‍

I have been to this salon a number of times with my daughter and mother, as I try to support local…read morebusinesses, but I have never experienced the level of unprofessionalism that I experienced during my last visit. The owners have always been pleasant and professional, but their daughter is quite rude and will cause them to lose customers. Even my daughter noticed and commented after we left on how rude my nail tech was. I had to ask her three times to fix a broken nail, and she had the audacity to suck her teeth and huff after I was very polite and asked for a polish change after the first coat. She knew that the color didn't look right, which is why she walked away to put some unknown substance in the polish. She didn't even put lotion on my feet. I left a nice tip and was pleasant the whole time, but I will never return to this establishment. Do yourself a favor. Go to the Upper East Side to get a professional pedicure. It's cheaper, the polish is high quality, and the service is much better.

I always come here to get a mani and pedi. Their wait time is reasonable. My nails last a month…read more Very nice and interesting environment. The workers are nice.

I used to come here when it was managed by Gracie and they used to provide good service! This place…read moreis horrible now the woman in the third chair messed up my nails and proceeded to over charge me! I then told her because she changed the price after telling me one price I will not be tipping! She was extremely disrespectful and her coworker proceeded to disrespect me as a customer! They have prices posted but tell customer those are old prices but never post the new prices! They are extremely rude to their clientele that are people of color! I would never recommend this place and believe that it should be boycotted!