Great service got rid of the bugs wasp and rodents in my property, definitely recommend

Called to cancel after my contract term ended because I am moving. I was transferred multiple times. The retention representative repeatedly pushed alternatives after I stated I wanted to cancel. When I made a comment about him selecting a reason from a dropdown menu, he accused me of being a competitor trying to sell pest control services and disconnected the call. I had to call back and start the cancellation process over again. read more

Extremely disappointed in this company. It started off well enough, as I used them for bugs for a couple of years. But when I went to cancel my service, it was far more difficult than necessary. I called in November of 2025 to cancel, and I had thought it would be very straight forward. Everything seemed to be settled. It is now almost February 2026, and I just received a text saying that someone from Aptive would be at my house in several days for my regularly scheduled appointment. I then had to call them back, speak to someone COMPLETELY intelligible, and spend 10 minutes frustratingly arguing with some foreign guy about why I am cancelling. If this is not cancelled and I receive a bill for any further service, I will begin a fraud investigation. read more

These people are a total scam. Their sales people are pushy and will stretch the truth to try and make a sale. The guy I talked to seemed nice enough, made it seem like a locally owned company, and all that. Nope, it's just some big wallet gobbling cooperation that uses shady people to push you into bad contracts. My bad for falling for this tripe. On top of that, they'll charge you a 200 dollar cancelation fee. For what? You barely did anything. The high cancelation fee is there to help them bully people into staying with the contract, or as a last attempt a cash grab as the person wises up and realizes what a scam these people are. Just look at the overall reviews of this place. They aren't great. The issues with their pushy sales people is very common too. The biggest pest that'll come hunting around your house is their sales people. Best to not engage with them, or they might get their fangs in you too. read more

Came to my house at 8pm. Ignored my No Soliciting sign (again, as they do every year). Told not interested, would not leave. Ridiculous.

We had a very disappointing experience with Aptive Cost Control. After we moved, they continued charging us for an entire year despite no longer providing service. Their billing practices are unfair, and resolving the issue was extremely frustrating. I do not recommend this company to anyone looking for honest and reliable service. read more

***PLEASE DO NOT USE THIS COMPANY. I used them for 3 months and had to call them back each time to redo the service and still no success. ***Then I cancelled my account on the last service with service rep and they billed me for an extra month of $60.00. I called about the bill and was told it wasn't cancelled and spoke with JOSH who should not be in customer service. I was informed they could not correct their error because the account still showed as open. I had proof that I made the call on the day of the last service to cancel he said it wasn't noted in my account and I had the last payment on my account showing in my bank account. On to the BBB to file a complaint. read more

Pounded on my front door despite a 'no soliciting' sign. When I told him I wasn't interested, he implied he'd tampered with something on my property and wouldn't tell me what he'd done because I wouldn't hear his sales pitch. He refused to show me his business card or provide any documentation, his supervisor's contact info, anything at all. He seemed to think it was all very funny. read more

Zero stars for a confrontational sales person. I notified the sales person multiple times. I was not interested. He would not leave my premises even after I asked him to leave. I have garage camera footage of the entire interaction. I was very polite and told him I wasn't interested five times. Every response I gave him. Initiated another argument. Very passive aggressive . read more

Aptive Pest Control - Pest Control Near Me - Portland, Oregon

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We tried cancelling this service for over a year... they continued to come even though we told them DO NOT COME we've cancelled and they continued to come out. Terrible service. They lied multiple times when we still wanted their service about filling the bate boxes, they straight lied to my husband and said they did and he would get home and check and ding ding ding. EMPTY!!!!! I think after this last time we're finally done with them. After a stupid year. Do not use them!!! They don't communicate with each other. read more

It says on the website that there's a add or remove payments but you can only add and no removals. I didn't mind at first giving a chance to this pest control you guys do and i never had issues with pests before but just flies in my front porch. they did the 2nd visit a month ago yet nothing has gotten better but instead, i got spiders and ants now and still no flies being gone infront of my house. i don't want you to continue this service nor see any of you. They use young girls from Utah to sell door to door and do the first visits, then it's different personnel after all the time, they will say it's their uncle's business or what not. They were cool people but i nothing was working with whatever they do, i don't have time for their show. read more

Billing: Trying to pay a bill is almost as bad as try to speak to a person with and actual none written response letter, there web site absolutely sucks, you try to sign in and suddenly you do not exist, try to reset or get a password and the response never arrives, Web site is not friendly, calling is a joke, price will start creeping up, that's when help becomes void, my wife set the account and "service" up, so for myself to try and pay is impossible, she get's frustrated and walks away, which hole hearted believe everyone should do before activating any kind of account with Aptive Pest Control. read more

They prey on the elderly. My parents signed up, but didn't understand what they were signing up for. They thought Aptive would just help with their rat problem and then it would be done. Instead they signed them up for a continuing contract. And for what? My parents aren't able to use stairs anymore so never go in their basement. Aptive put down some glue traps down there (glue traps really? What would happen if they caught a rat?). They also never came back. Over several months, when we visited we'd take pictures of the same traps in the same positions and the same uncleaned up rat feces. When I took over my parental finances recently and realized they were charging them $80 a month, I called to cancel the service. They told me it would cost $150 to do that. read more

My experience with adaptive pest control was disappointing due to unclear information regarding pricing and cancellation terms at the time of enrollment. I was told that the service could be canceled at any time which influenced my decision to sign up when I later attempted to cancel. I learned that they were cancellation fees and contract terms that have not been clearly explained at the start. Had this information been communicated more clearly I would have made a different decision. I encourage others considering this service to ensure all pricing and cancellation details are fully explained and provided in writing before enrolling. read more

Avoid Aptive Environmental at All Costs - They're All About Money, Not Service Earlier this year, Aptive Environmental came door-to-door aggressively pushing their pest control services. My partner and I had 9 months left on our lease, but they insisted on locking us into an 18-month contract. The salesperson assured us that if we moved, we could transfer the service, or if not, there would be no cancellation fee--just a $199 fee if we couldn't use their services. Fast forward six months: my partner and I broke up, and I moved to a brand-new downtown Vancouver apartment building that already has its own pest control service. I called Aptive to explain the situation and cancel. What did their so-called "customer service" do? Refuse to help. I asked to speak with a supervisor, who also refused to help and instead instructed me to email them with my lease's first page as proof of the move. I did exactly that, and within minutes, they emailed back saying my contract was canceled but they were charging me $199 anyway. I explained again that I cannot use their services, but they stood firm, unwilling to provide any actual support. This is the final straw for me. If the $199 fee hadn't been a barrier, I would've canceled months ago. Why? Because their service is ineffective. We had an ant problem at our house, and despite multiple treatments, the problem persisted. They always promised "more treatments," but nothing ever worked. It felt like a never-ending cycle of empty promises and wasted money. Aptive Environmental is quick to take your money but completely unresponsive when it comes to customer support. Their pest control solutions are ineffective, and their business practices border on deceptive. At this point, it feels like a scam. I strongly encourage anyone considering Aptive to look elsewhere. I've used other pest control companies in the past (including in Eugene, Oregon) and never had these issues. There are better options out there--companies that prioritize their customers instead of exploiting them. Protect yourself and your wallet. Stay far, far away from Aptive Environmental. read more

I pay good money for this service, and have yet to be satisfied with their periodic spraying. They do not bother with appointments, or even letting you know if they'll show up in the AM or PM, so you're expected to stay home. They will spray if you aren't home, but without access to the whole house (front and back), you won't get full coverage. This has happened to me three times out of the four visits, and I have made complaints to them each time, with no change. All you get is a reminder that they'll show up on a given day, then text you a message that they've completed the work, showing you photos of the places they sprayed (you have to pretty much take their word for it). Without access to my backyard, they miss 3/4s of my house. Totally unacceptable. read more

OK, I know they came door-to-door and I let myself be 'hooked in' so I guess I deserve this expensive lesson... They talked to me so nicely and claimed to be invironmentally sound, which I guess they were. But they didn't tell me how ineffective they were and how I would have to pay big-time to get out from under the contract. It cost me $200 dollars to get rid of them! They never did eliminate the ants that were trailing into my house, even though I showed them the ant trail. They just dropped some tiny pellets, which the ants just walked around, and never did stop their ant business. Aptive's buisness model stinks! I would give them minus stars if I could! I wish would have checked them out here before I got involved! read more

We've been happy Aptive customers for over 6 years. They've helped us get rid of wasps, ants, and even a bumble bee nest. No bumble bees were intentionally hurt, we just had to keep them from nesting under our porch and the only way to do that was to block the entrance they'd dug out. We are on a regular schedule and a technician will text us when they are about 30 minutes from arriving. Always polite and professional, they ask if there's anything they should concentrate on during the visit. They really listen to what we need. The Aptive website is easy to navigate and use too. read more

Wow, still at it. A year later and they're STILL coming around despite very clearly marked doors. When you start talking to them they just walk away rudely as if they're ignoring you. Still terrible after all these years.... read more

We moved from California to the area not too long ago and had ants, mosquitos, stink bugs, you name it. Had one of these door to door guys come and they were very nice, persistent as they should be, but explained everything in detail and walked me through the service. Even came into my backyard and did a free inspection and met my dogs. Loved that they are pet and kid friendly as we have fur babies that our very important to us. After a few treatments the bug frequency decreased a lot and I assume with time we'll start seeing them less and less. Awesome that they come back for free in between treatments when we need it. From someone who has tried every service and those in other states, 10/10 read more

No soliciting means you. Salesperson came to my door twice in one day several hours apart, and acknowledged that he saw and ignored my no soliciting sign. I do not give money or business to people who come to my door- hence the sign! Would never do business with a company that clearly can't train their people correctly. When I called the company to complain, I was connected to a non-local (offshore?) call center and told they cannot transfer me to their local office. read more

of course it sucks having to pay for something like this, but this winter has brought pests that make me regret cutting costs. Will most certainly be restarting this service. read more

There door to door sales is very aggressive. They keep coming back and then they tell you if you will let us show you just one time we are better than your current service you can cancel if you don't agree. Then when you cancel in this case after paying them for multiple ineffective services they evidently charge you 199. They say its in the agreement ive never seen. I asked for a copy of this to be emailed to me. Nothing. They said nothing when i canceled about being charged any fee, they waited until afterwards. No bills sent to me simply a notice they are sending me to collections. I would never recommend them. read more

We have a no soliciting sign. We work from home and have a dog that barks at the doorbell. This guy rang the doorbell anyway. Now, would you trust a company that disobeys your distinct wishes to do anything in your home? I would not. Don't use this company. They won't respect you or your property. read more

Aptive Pest Control - Pest Control Near Me - Portland, Oregon

I cancelled their service after a year. They were ok, but I still had stink bugs. Anyway, I signed up with another company. Aptive has came to my house and asked me to sign up with them again. The first time, I told them "no, I just signed with a different company and I'm going to give them a fair amount of time before I do anything." Then a few days ago, a guy approached me while I am working on something in my driveway and I told him I wasn't interested. He persisted on talking to me to the point of me yelling at him to go away. It was absurd that he continued to pester me after I told him not to. If these people ever approach me again, I will slam the door. If I am outside, I will tell them to leave or I will call the police. They have zero respect. I couldn't load zero stars. read more

Pushy, rude soliciting. Ended up slamming door on him. Not the first time this has happened with this company. Would not ever use them.

Unbelievable. Guy comes to door and informs me that last Year's service was too expensive and ineffective. But would I like to sign up again? Sent him on his way. read more

Aptive started ringing my doorbell repeatedly at 8:15pm, and when I didn't answer, started loudly knocking. I ran to answer, assuming there was some kind of emergency happening with a neighbor because I couldn't imagine any other reason this would be appropriate behavior. Nope, just someone trying fervently to sell me pest control. Even if I were in the market (I'm not), this would be enough to turn me off from ever utilizing this company that for no good reason woke up my children and scared the crap out of me. read more

Rude, aggressive, smarmy, deceitful salesperson who outright lied and wouldn't answer direct questions. Said trucks would be on my street treating pests the next day (none were) and several of my neighbors had already agreed to have their houses treated for ants and pests (again, none had). Kept harrassing me with questions about pest control. I finally had to order him and his Segway to leave my property. Worst salesperson I've ever encountered. Snotty and disrepectful. If Aptive's service is anywhere near as unprofessional as its sales rep, avoid avoid avoid. Until I read about Aptive on NextDoor and looked at the hundred or more one-star reviews about Aptive on Yelp, I nearly thought the whole experience was a joke, some twisted sort of prank where a smug, detestable guy poses as the worst salesperson in the world to see how much he can provoke a homeowner. read more

exact same complaint as most single star. Did not renew, cancelled by phone in December, in May I got the same $199 bill as others stating I "cancelled" early. Obviously called into a call center reciting a script. Avoid. read more

So, I signed up with a nice gentleman the initial day for help with RODENT CONTROL and paid the discount rate for the annual service promo. On the very first service day the had no RODENT BOXES for the bait. I called and explained that was the only reason I signed up. They scheduled another day to come back and a few days later they showed up again with NO RODENT BOXES! For 6 weeks i've been trying to cancel and again today I'm told by there MANAGER that cancelling will cost $199... FEELS LIKE EXTORTION ! read more

The company lies about the services and terms the cancellation fees are super high and the services they provide are not effective.

Sid was my salesman and was pleasant and professional. Sid was honest with pricing and service expectations. When the tech arrived for into service, Sid also showed up as well to ensure proper service. I am glad I signed with Aptive and am looking forward to a season with fewer bugs! read more

Service staff nice but national aggressive, seem to have renewed my contract wo my consent - booked another visit. And good luck reaching a human if you have a problem. Avoid read more

Highly aggressive door-to-door sales guys. They do not read or heed no trespassing or soliciting signs. They come roaring on your property full blast on segways and touching your cars. One guy had his hands on my Maserati. Another time they looked in my windows when I was working from home and tried to talk to me and would not go away. One guy opened my storm door and tried to come in without ringing or knocking, but I had my security door locked. They are dodgy, scoping out your property and cars. I will have them arrested for trespass if they come on my property one more time despite telling them every time to leave. I will NEVER do business with them due to how they carry on. People in Vancouver do not want this company. read more

The sales person was very slick. Told me that I was signing for a year and the service would be every other month during the summer and every 3 months during the fall, winter and spring. They continue to schedule me every month and come out if I don't call to cancel and reschedule. They assure me that they are changing and my next will be with the proper interval. After a year and a half they have not changed and try to come out every month. I just tried to call and cancel the service but was told that I had signed a 2 year contract and could not cancel until after the full 24 months. The sales person also told one of our neighbors that I was a very satisfied customer. That was the same day that I signed up. I had not had a single service at that point. I am a VERY dissatisfied customer! read more

Customer service was poor. Price are outstandingly high. You can never get a straight answer from anyone. I kept calling and texting and emailing to get someone to come back out and preform a booster service but no one responded. When I tried to cancel before the trial period was over they waited and waited to respond till after trial date over. It was a mess from start to finish. ​ read more

Wish I could give minus stars Ignoring no solicitation signs, rude, Canvassing area No mask, no ID, Looking in window by front door read more

Aptive Pest Control - Pest Control Near Me - Portland, Oregon

Aptive Environmental View all Aptive Environmental 4.4 (4K) Pest control service in Tigard, OregonOpen OVERVIEW PRODUCTS REVIEWS PHOTOS BY OWNER ABOUT Ants Cockroaches Flyers Garden Pests Mosquitos Pantry Pests Rodents Spiders Wasps Google review summary 54321 4.4 (4,011) Reviews All soliciting114 door to door78 doorbell37 sign35 +6 Sort by Most relevant Newest Highest Lowest Richard Collier 9 reviews 14 minutes ago NEW Critical: Professionalism, Quality, Responsiveness, Value After my 2nd qtr spray (I had 2 done during my 1st qtr) I had ants a week later! ... More Aiman Al Khachi (Chu) Local Guide·212 reviews·1050 photos 6 months ago Services: Home inspection, General pest inspection, Ant extermination Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I have been with Aptive for over a year now and I am happy with their service. I have had ants, slugs, spiders, silverfish, earwigs, and ever since Aptive, I have been feeling better at home and at ease thanks to their quarterly service ... More +3 1 Stacie Fowle 14 reviews 2 weeks ago NEW Services: Hornet & wasp extermination, Spider extermination, Flea & mite extermination, Mosquito extermination, Cockroach extermination, Bee extermination, Bug & insect extermination, Ant extermination Positive: Professionalism, Punctuality, Value This is only the first visit so it will take time to see how well it works. I will say that the technician was very timely, polite, and communicative. He thoroughly explained the work he would do before execution. So far the company appears ... More Kristen Ready 4 reviews 4 weeks ago Positive: Professionalism, Punctuality, Quality, Responsiveness The person who did our service today was very professional and showed up at the beginning of our service window time, which was nice because we didn't have to wait around the house most of the day. He took care of everything we wanted ... More Richard Collier 9 reviews 14 minutes ago NEW Critical: Professionalism, Quality, Responsiveness, Value After my 2nd qtr spray (I had 2 done during my 1st qtr) I had ants a week later! The website had no availability at all and requested I call their current customer line! I waited an hour and then tried their new customer line! They answered 5 times immediately but while I explained my issue they either hung up or put me on hold while I was talking! They have no email contact (they would be forced to respond to all the customers who couldn't get through by their unmanned customer line which often hangs up for no reason)! I called my credit card company and explained their business schemes! They happily stopped payment on Aptive! Don't bother wasting your time trying to resolve an issue with Aptive! Call your credit card company and block them immediately before they bill you again! read more

It's a rubbish company. It's very expensive and they only know how to collect money. I have used their company for more than a year. I told them that there were rats, but they couldn't kill them at all. Every time they came, they just sprinkled some medicine randomly, and the rats still ran around in my house every day. read more