This business goes door to door even blatantly ignoring no solicitation neighborhoods. They refuse to wear masks, are pushy and difficult to shoo away from the front door and say they won't take no for an answer. You have to threaten to call the police before they leave. There is even lengthy threads on NextDoor about their tactics. If this is their practice to get your business, imagine how difficult they are to cancel. They also solicit $99 special but I pay 65 with a local reputable company. read more

What upstanding business sends out salespeople to canvass neighborhoods door to door during a global pandemic when the entire state is under an executive stay-at-home order? Seriously? This is not the time to try to gain new customers many of whom cannot even pay their rent/mortgage because they are temporarily unemployed. I have never liked door to door salespeople and now that your company is putting people at risk I dislike them even more. I will NEVER use Aptive and I will be sure to tell everyone I know not to do business with them either. STOP sending your minions to my house! read more

Poor service have had them for a year and never can rely on them coming when scheduled. Have had increased bug activity and when they say they will come back don't count on it. I have asked for a supervisor to call me and to no avail they will not return my calls. Service cost me 80$ when completed but they have only truly completed a good home service 1 time in 12 months when I questioned service tech I was told "I used a concentrated liquid" so in other words no I am not going to service your home properly. I left Green Mango to come to this company when their service rep came to my home and sold me a plan. Guess what contract is up . DO NOT waste your time or money on this company. The customer is not their concern. They were contracted to come every 3 months and if you find bugs they are suppose to come back free. Well I am done supporting a company who doesn't value costumer service. read more

Last week I had a rep at my door claiming that their company has been doing pest control for our neighbors and pointed at the house next door and told me their names were something different than what I knew them to be. I told him "those aren't my neighbors' names". And then he backpedaled, stating he meant my neighbors further down the street. I told him no thanks and he was quite assertive, but I definitely did not appreciate him lying about my neighbors being clients of his. I don't trust this company. read more

-16 stars. Full of empty promises, quality of work was deplorable, customer service was nothing but lip service, supervisors promised to call back - never happened. If the home office is overrun by black widows and scorpions, I don't think I'd be too upset. read more

I had a sales representative by the name of Benjamin come to my house today. I opened the door thinking it might be a neighbor. I patiently listened to him and his sales pitch. I thought it was odd that he would be going door to door while social distancing guidelines were still in place. I made sure to only keep my door cracked open as I also had my child home. I told him we haven't had any problems with pests in the three years we have lived here. He continued on about the great deal I would be getting. I restated I was good with the pests I currently have as they are normal for the environment we live in. I also stated at some point my wife was at work and I couldn't make a decision without talking about it with her first. He offered to come back later to which I said ok begrudgingly. He came back after my wife had gotten home as I was putting our little one to bed and was aggressive in his pitch. My wife stated we weren't interested and he continued to push the sale. Finally, my wife went to shut the door and he made a face that clearly showed he was pissed off at us. It was a very poor experience which I will make sure pass along to others. read more

Poor job killing bugs. Aggressive sales promises that aren't followed thru on. The sales guy who came to my house was amazingly convincing and talked me out of my old pest control service into this new one. This was a big mistake. All I've seen since then is MORE bugs in the house and MORE scorpions. read more

These guys decided to ring our doorbell at 730 at night, despite our NO SOLICITORS sign, then proceeded to stand way too close to my partner and yammer on about stuff we're not interested in. He had no mask on. I am so disgusted right now. I would never recommend a company that behaves like this. read more

Don't call these folks, well you could call but they won't answer the phone. I've left voicemails, text messages and no response what so ever. They promise good service and give NONE! I personally know the rep that signed us up but he is in California now, he contacted the Phoenix sales manager directly who promised to call us, NOT! We are being overrun by scorpions. They DON'T care. read more

Initial service was great, with treatment both inside and outside, but rapidly downhill from there. Please note that when you sign up you are contractually hooked for a year at a minimum ( ~ 300 USD in total). Every "service" after the first one has been non-existent. Our gate is closed by default for security reasons. With that, it is impossible for them to get in. Practically, without notice and agreement for a specific service day, they would not be able to provide their services. Despite that being the case, they just pretended to have completed their quarterly service and charged the quarterly rate - it is then on you to try to get them back for a follow-up service. And of course - since they didn't do anything, our patio and yard is full of creatures. You would expect them to be pro-active, inspect for bugs and adjust the treatments accordingly. Unfortunately, that is not the case, it is all re-active and complaints based action. Stay away from this company - another lesson learned to never sign up for a "subscription" service as it just an invite to take your money and do the bare minimum to get by. read more

PushyPushy PushyPushy Pushy PushyPushy...what a pain in the ass company and I dont even have their service. the salesperson is such a pain in the ass coming by won't take no for an answer I have a company already continues to talk I don't want your service continues to talk these people are freaking desperate invasive and creepy would never hire them.... From what I read here this is their tactics so another single star read more

I would give this company zero stars if that were an option. We had a representative come on memorial day in the early evening trying to sell pest service. He fictitiously name dropped my neighbors names and was extremely pushy. I have since learned that they were canvassing our whole neighborhood. This individual not only arrived on the holiday but was not wearing a mask and was difficult to get rid of. I do not recommend this company under any circumstances. read more

Sales person rang our doorbell and loudly knocked on our door at 8:30pm, at NIGHT! The sales person would not take no for an answer, kept pushing and pitching. After about 10 minutes with again saying no thank you the sales person began to whine, legit whine and whimper. This was a completely unprofessional and a down right embarrassing representation of this company. Best part is this that the sales guy sped off on a Segway... read more

Just had a very pushy sales person come to my door and when I went out to grab my trash can he circled back and tried to do a hard sell by dropping names of my neighbors. The fact that he wasn't wearing a mask, as mandated by the city of Tucson, made me very nervous.i stayed well away from him but going door to door in a pandemic without taking the required precautions makes me say I will never use this company and would never recommend anyone else do either. read more

They promise you such great service that they lock you into a one year contract, which they have no problem throwing into your face, if you try to cancel. Even threaten thrid party collections. Instead of truck power sprayer, indoor spray and eaves cleaning, someone shows up with a can and walks around the house in 5 minutes and out. read more

This is a great company! The technician Prince was awesome! Very professional! And this is such a bad time of year for Bugs!!

This company is a joke. Came at night and talk me into doing this treatment. Told me if I didn't like it it will only be $89. Have you signed like a thousand places. Rush me through everything I was signing of the time. They come and do the first treatment. Lo and behold there's more bugs than ever before. Been in this house for years and never had this problem. I called him to try to cancel it and now they tell me it's over $200 that I have to pay if I cancel. This almost is the cost of the whole year service. I feel duped and I would never recommend this company to anybody. Super shady practices And a horrible business model. Feel like I got duped by Shady car salesman. Buyer be ware!!!!!! read more

Just had Aptive out to service. Our tech Emerson was great! Very friendly thorough and went over everything with me. He even left some glue traps in garage. We've had them for almost a year now and we're never disappointed. I recommend! read more

We had Aptive our for our quarterly service and the technician, Larry Bogle, was informative, understanding and thorough! I had some questions about pests we've been seeing and as always I'm concerned about scorpions. He gave me tips to help and was just understanding and didn't treat me like I was some silly lady who's afraid of bugs! Great technician! read more

Honestly the guy that came to sell us on Aptive was pushy but pleasant, he was persistent and because we had roaches/scorpions at the time I went with it. It was our first home so I knew I needed to get it under control. 6 months in now and i still have roaches and scorpions. They came out half hearted once to spray and then not at all the last time I called and even though we got a good discount for signing up, it's not worth it. I will say that the customer service phone reps are very friendly and accommodating even if they service is crap. I plan on cancelling my service even though there is a penalty. I don't recommend this to anyone looking for effective pest control. read more

This company is excellent. They are always courteous and attentive to our needs. We also have found no adverse effects from the spraying. We have them do outside only and have seen no more scorpions! read more

We had a really bad tick problem pop up out of no where 2 summers ago, went to the bug and weed Mart spent $150.00 on chemicals and spayed every week for 4 weeks and couldn't get rid of them. We gave up had these guys come out and spray and in a week and a half we did not see any ticks or bugs. We had a lot of ants also but they are gone too. They come out 4 times a year which is great instead of having to do it every month. The way I found out about them was by a young man knocking on door which was a good thing for us. Thanks for the great service you provide. read more

We live in Gilbert Arizona and we have had adaptive environmental come by our house multiple times. They student to their warranty and came out and extra time when we started to see spiders and roaches. Their technician always comes by with a smile on his face and he's very polite. We're extremely happy with their service. read more

I signed up for pest control to keep the scorpions and spiders at bay. After speaking with the door to door rep I was assured that if 'life happened' after the initial treatment we would only be obligated to pay for the initial treatment and the cost of one service. While it was never my intent to need to cancel life happened. Now I am told that my agreement' consists of a $224 cancellation cost. They did say iff I had electronic copies of my husband's doctors note they could wave the cost. I stated that we did not have e copies but would see what I could do. To no avail - I messaged them and stated that my remaining two services will be less costly than their cancel fee and if I had $224 I would not be canceling. To get them to just do the service I now am supposed to call to reactivate my service. They are daily sending me a invoice for $224 even after I have told them repeatedly to just do the service. I have been accused of hangIng up on them - not true. In the transfer process and waiting for quite a bit of time my call was disconnected. I know that calls get dropped all the time - but do not make accusations. The person on the other side of the messages has had a 'tone' in his replies. I would never recommend them - In read more

Aaron O did a great job on our home re-check. I love that Aptive is so responsive, every time we spot a bug in our home, we can give them a call and they will come back and spray for no additional fee. They're quarterly fee for spraying is about average to high, but with the anytime return, it's definitely worth it. We have notice a HUGE difference between this year and last year in regards to the bugs that usually come out at summer. Last summer when we were spraying ourselves, we had more than I care to remember number if scorpions in and around. This year, we have only seen a couple outside (using a black light), none inside, and Aptive was quick to come back and take care of any issues. read more

Would NEVER hire this company as they do not respect 'no trespassing and no soliciting' signs posted at the entrances of our community. Even after I told their salesman he was trespassing on private property, he continued to go door to door. The salesman gave us the same lies, "we do work for your neighbors". I contacted our community manager and they already had 2 other Aptive salesmen escorted out of our community, and would be taking further action against Aptive. read more

Ryan Morris did a great job! The job was done very efficiently and he was friendly as well! I am always a happy customer when I'm big free! Thanks Aptive read more

I would NEVER use this company. They are scumbags! They lie about neighbors using their services. They trespass on private property and do not leave when asked. If you live in a gated community that has a no soliciting sign at the entry ( most do) they are not allowed to sell door to door even if they have a solicitors permit. I spoke to Scottsdale pd this evening after they trespassed in our development and refused to leave. If they are in your gated neighborhood call the police have them removed and ask them to revoke the individuals door to door permit. That is the only way they will learn to respect our privacy read more

Matt Abbott was very professional explained everything step by step. After he was completed discussed what was completed and asked for any questions. Thanks again Matt. read more

Service is great! Devon Duff was our technician today and did a wonderful job. Communication from Aptive to let us know when service will be completed and a follow up email after makes it easy to keep us in the loop, especially if the service happens when we are at work or away from the home. read more

Ben recently came to my residence and performed the pest spraying service. He was very professional and courteous. He explained everything to me in great detail and made sure that I did understand what I was signing. Once he completed the job he came back and gave me a run down of what to expect going forward. Very nice guy and very professional and would definitely recommend him in future services. Thanks Ben read more

I am so glad my Husband decided to switch to Aptive Environmental. Anthony Martinez was absolutely great the thorough job he does and with professionalism. They do more than our old company and charge less. I highly recommend you call and give them a try, I guarantee you will be impressed and happy with their service. read more

I wasn't looking for a pest control company. A guy, Dallin, a Rep from Aptive Environmental, who happened to be in the area came up to me and discussed exterior service for control pest. It's been a long while since I had it done, so I listened to his presentation. I made appointment that same day and a service person, Jayson, came on time. After a short introduction, I watched him worked diligently. His professionalism and friendliness satisfied my decision to complete my five series of summer through winter of pest control. I have all the the follow ups online for me to check what was done and the dates for the next service. I am satisfied on the first service and hoping that at the end of the last service I will be completely satisfied. But for now, all is well. I have my trust and know that I will recommend this company. read more

Stop sending your pushy and aggressive sales people into neighborhoods late at night, stop stalking houses, stop talking when someone says no, stop lying about how you do the neighbors house just down the street. Just plain bad business practice to get "sales" as your guy said. STOP. read more

They may be the best company in the whole world but when you show up at my front door and won't take no for an answer - bye bye. I don't appreciate the hard-sell tactics at all. read more

My name is Joshua K and I had Aaron Obrien come and service our property. He asked if there were any concerns or if we've seen any pests, which we have not, and confirmed all the areas I wanted sprayed outside as well as the interior. He was very clean and professional and helped with our spider mites on our Cyprus trees. Prior to leaving he made sure I was happy and let me know to call if I had any concerns or questions at all. He also made sure all gates were closed again before leaving which is important since we have dogs. Aaron did a fantastic job. read more

Started off with a very friendly knowledgeable young lady named Debbie who rang the door bell. I don't usually answer the door in the evening but felt compelled to this time. I'm sure glad I did. She explained thoroughly Aptive Environmental's approach to pest control and pricing. I had literally just signed on with another company and had two treatments so I wasn't looking to switch. After talking with her...I switched. And I'm so glad I did. Jayson came out today and was professional, knowledgeable and thorough. I feel very fortunate to have become a member of their family. Y'all need to switch...you will not be sorry. I'll refer anyone who will listen to them. Thank you Aptive!! You rock! read more

The guy who came to our house told us (you do not have a contract). I've called to cancel my service several times and Aptive claims I'm in a one year agreement. They still show up and still debit my card. I signed nothing of the sort. Then I called in AGAIN and spoke with Breanna this time and found out that apparently Aptive called my wife to perform a "verbal welcome letter" which states that we are in a one year agreement and apparently my wife (not me, who's name is on the account) agreed to this. Oddly enough, my wife does not remember having this conversation, not that it matters as the account is in my name and I would never have agreed to this. So if you decide to do business with this company, sit back and prepare to get kicked around like a chump. They do not care who they swindle, how they do it, or what they cost a family. You have my word this is true. I'm still waiting on a manager to call me back. I might remove this rating if they remove me from the agreement I DID NOT SIGN. Who wants a dose of irony? My phone alerted me that I received another Aptive billing the moment I was getting stung by the second scorpion this year. January isn't even over yet. read more

Devin from Aptive Environmental went above and beyond! He got into every nook & cranny spraying for those pesky scorpions!!

We have been using Aptive Environmental for a few years now. They do a great job and come back out to our house if we have any issues. Yesterday was our scheduled visit. Craig Russell came and did a wonderful job. He has been to our home several times now and knows just what we would like done! He is courteous and professional. read more