We called aqua Pura Pool service when we were experiencing problems with our inground pool. The chemicals were all correct and we were running our pump for many hours on end with consistent bad water quality. Tyler scheduled a service call that was credited towards the work performed within one hour He suggested we change our sand and add some minerals to the water to make our pool care much easier. Within 24 hours or Pool has never looked better and it is much easier to care for we run our pump for less than half the amount of time previously and use a lot less chemicals. Thank you so much for your help Tyler you guys are great. read more

Aqua Pura Pool Service - Pool Cleaners Near Me

This yelp is long overdue! Our experience with Tyler was very unprofessional. We was recommended to him from Leslie pools in Turlock and decided to give him a try! It started off with a small red flag when he quoted me a price based off my size and increased $15 per month once he came out but we still hired him. Weeks later he didn't show up and when I texted him to inquire he called me and we had a verbal Conversation that didn't go well! I asked him what happen to him over the holiday weekend and he got very very defensive saying I'm the only customer that question him. His arrogance was unmatched! It was unbelievable. He said he was having a bad day but I don't think that's a valid reason to be unprofessional. He was unapologetic when I explained to him that we are new customers and didn't know this policy (because he didn't tell us) that he would take off but charge us for the week. We don't know the holiday observed! Seems he would have let us know. Also if planning to take time off a great customer service person would had offered to come on a different day to still service his clients being he would take off the actual Holiday which was my near service date Thursday ! In my opinion you just don't take off and charge clients when your not servicing them, secondly we should be made aware! Once we hung up he texted and He apologized for his behavior and even offered to discount next month! Seemed pretty Genuine at first glance- but next day said texted to say he longer services my area and left us high and dry. And obviously blocked us! I believe he didn't wanted us as customers and his apology was a ploy to in the end have the last childislaugh! It's not ok to treat ppl this way and his unprofessional should be made aware to all future clients as a heads up! Update: so I just noticed he post part of a text message conversation ( misleading) to contradict my review regarding his dis service to us so let me post it all. What he shared was before he verbally snapped on me. Then texted back to apologize. read more

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STAY AWAY! Not reliable, has gave me false diagnosis and to top it off monthly service is way overpriced. Tyler tried to take advantage of me multiple times charging me for things that did not need to be repaired. Pool service not reliable. I have switched to Pure Water Pool Service which charges 60% less for monthly service, is reliable, and has a real billing department that is amazing. Go give them your hard earned money! read more

Tyler was amazing!!!! Super responsive and very accommodating with your schedule. He was very honest and knowledgeable. After a horrible experience a pool service previously, he got my pool looking brand new within the hours. Highly recommend. read more

Aqua Pura Pool Service - Pool Cleaners Near Me

This is the worst pool service ever he will not come back and fix his leaks and when I call he says I am harassing him

I call Tyler from my parents swimming pool left a message. He had returned our phone call promptly and came out same day to give us a quote......too which we thought was more than fair considering we had called two other companies already. First off now the service was great his guy had come out dressed professionally very polite And completed what he had to do and was out of there in no time! Thanks Tyler read more

Tyler installed a $2200 pool filter for our small fish pond and, unfortunately, had no idea what he was doing. The filter is far too large for the pond, filtering all of the water in 17-minute cycles. As a result, we are using way too much electricity and water. We have tried to work this our with Tyler over the past three months, to no avail. I am reluctantly writing this bad review because I wish Tyler had dealt with us fairly. He told us "I am this in the long run for you guys", but now he doesn't even answer my text messages or phone calls. I guess we're going to small claims court. Sad. read more

Terrible! Tyler stood me up for an appointment today that we made two days ago. I took off work and he couldn't bother to call and cancel or apologize. He won't even answer my calls. read more

Wow no calls or communication after multiple attempts in reaching out and leaving voicemails regarding no show to pool services very disappointed read more

The worst experience in my life. He represented himself as a consultant to help me with home owner pool project, took my money, did not follow through, was verbally aggressive, never took responsibility for anything. He made excuses for everything and tried to blame me for not delivering. He connected me with a contractor friend of his, lied about his experience, he took my money and did not complete project had to hire someone else. Do not trust anything Tyler has to say. Threatened to put a lien on my house and he is a consultant. He threatened me with a lien once I told him I would not give him a good review. He refused to refund me or provide me with receipts when asked. He completely lied about his services. I'm sure he will blame me after this review as that is what he does best deflect. read more

I recommend everyone stay away from Aqua Pura Pool - Tylor as far as you can. His work and equipment are as bad as his attitude, unprofessional and rude. The work and equipment he installed worked for less than 3 months. Charged us all this money and guaranteed nothing. I would like to give him 0 stars. read more

When we originally called Aqua Pura and spoke with Tyler about service, he came by for a free inspection and told us that our filters were the reason we had to run our pump for so many hours to keep our pool clean. We decided to go ahead and replace the old system with a sand system, and hire him for service. Now they visit weekly to clean the pool. They do an amazing job and the pool has never looked better...No complaints here. read more

Great company and excellent customer service! Tyler gave me a quote to get my pool serviced and was on time and very helpful and professional. I would definitely recommend this company to anyone looking to have their pool serviced on a regular basis. read more

Thank you Tyler and aqua pools you came out 45 minutes after my call and you turned out very green pool into A sparkling blue one and you had it done withIn 30 minutes! Sooo thankful for your service and you definitely now have our business! read more