I booked a 50 min prenatal massage at Esterra and am so glad I did. The girl at the front desk was…read moresuper friendly and Dolly, my massage therapist, was wonderful. She made sure I was comfortable throughout the entire massage and was also very careful, knowing I am pregnant. This place is a hidden gem on Ft Myers Beach and I highly recommend it. The spa upstairs is so cute and relaxing.

I came to Southwest Florida for my dream wedding. Looking for someone to do hair and makeup for…read moremyself and my bridesmaids, Esterra Salon was suggested. I was extremely impressed with Michelle and Sophia. Michelle did hair and makeup for myself and makeup on the bridesmaids. Sophia did hair for my bridesmaids. Both ladies were friendly, sweet, fun and professional. I would highly recommend. All three of us were stunning, a HUGE thanks to these two ladies.

This hotel is one of the nicest I've ever been to, so you would think the spa would match the level…read moreof excellence . I had a group I booked for a birthday party. It's like I had to beg for great customer service . Champagne is supposed to come with the experience and you don't get it unless you ask. The when you check out one associate gave a piece of chocolate and the other did not . it's just so many things that could make this a five star experience and it fell flat.

Most therapists are excellent. Disappointed in new management. Changed tea selection when prior…read moreoffering was excellent. Now phasing out mimosas. Also no extra towels set out. Seem to be cutting back. For those of us regular customers in the area, it may be time to look elsewhere. Have brought up issues to the front desk but no way to directly contact the manager.

I brought my mom to get her hair cut and she loves it. So I got my hair cut and colored and a…read moremassage. Great services for the price and incredibly relaxing! This is the place to go In Captiva for all your health needs!!

The massage was lack luster. When I mentioned it to the front desk woman she was very hostile. We…read moretried to cancel our pedicures which had been already rescheduled by them and were told we would be charged anyways. Very disappointed. Update, since the massage ran late because the previous peoples massage ran late. Our pedicures were rushed and we were not given the full time. I had paint on my cuticles. The owner Georgie was extremely rude.

I had a milk tea which felt very watered down and the boba was extremely hard and not chewy at all…read more Very disappointing I was really hoping to love this place. The women at the counter was extremely friendly though.

This is my second time being here and since my last visit in February I haven't been able to stop…read morethinking about the amazing teas here. Very unique party in your mouth flavors. I live in Tampa and we have nothing like these teas there.

We were, initiallly, off to a rocky start at this location. (My husband and I try and get…read moresimultaneous massages; we both work and he has a masseur he prefers; so scheduling can sometimes be dicey). But that has smoothed out, and there are lovely staff members at this location who ensure they always function as GREAT customer service professionals! In particular, here's a shout-out to KAREN, who works at the front desk often. She recently helped me when my credit card system had a "glitch." She took painstaking time, on a very busy day at the site, to research our accounts, and ensured that we were not making duplicate transactions. (We weren't; the bank corrected their system issue). And I feel blessed to have found KOURTNEY as my masseuse. Great listener. Very customer-focused. Excellent job helping me get rid of aches/pains and stress! She is very kind, and very talented as a massage therapist. This location ensures that we are satisfied enough to keep coming back regularly. Try them out. You won't be sorry!

Service was very good from the reception to the treatment (60 min massage) to checkout. Eveything…read moreran smoothly and ontime. They do offer you their membership but even though I did end up getting it, I didn't feel pressured and felt like I could have declined with ease. Got it because I NEED shoulder, neck and back massages because of tense muscles and pinched nerve. They have options to slowly work on these areas. Also my neurologist said it was a good alternative since I didn't want acupuncture or chiropractors.

Been a member and always go to same Therapist - Maritza …read more She is very professional - have healing hands and secure with her work. Always pleasant it's good to deal with such a person. I come here because of Maritza. And Because of her gets my "monthly fix". This place should have such kind of person - starting at the front desk. Attn. Management: To be aware people come here to destress no be stressed with unpleasant people.

This was our first visit to Hand & Stone at Founder Square in Naples…read more My wife and I enjoyed a facial and a back facial. Both treatments were incredible and really satisfying. The staff was super friendly and approachable. This place is located in a big shopping center with lots of parking available.

highly recommend! I had an amazing time sitting in the salt cave as well as experiencing my 1st…read morefoot detox. I felt nothing less than incredible like I floated out of the building. This is a must every time I come to Naples, you haven't chance to sit in this is the most beautiful ambience.

I rarely write negative reviews, but our experience at Praha Spa and Salt Cave in Naples was…read moreunacceptable--especially after spending nearly $700 for a couples spa day (massages, salt cave, and foot detox). We arrived in April for the very first appointment of the day, yet our session started over 10 minutes late because the therapists were unprepared. Once in the couples room, there was no music playing, so my therapist stopped, left the room, and wasted another five minutes of our treatment time setting up audio. The worst part came about 10 minutes into the massage when my therapist's cell phone rang. Instead of stepping away or ignoring it, she set her phone directly on my back while I was on the table and began texting while massaging with her other hand. When I reached back in shock to remove it, she grabbed the phone and finished sending her text while attempting to massage me with one hand. As a licensed massage therapist myself, I know what intentional, attentive bodywork feels like--and this was not it. On top of the constant distractions, our supposed 90-minute service felt like barely 75 minutes. When we talked a few days after the event, the owner initially sounded empathetic and understanding. However, when I recently called back to rectify the matter, ultimate customer service was completely lacking. Given that we live over an hour away, offering only minor add-ons (light therapy or another foot detox or salt cave visit) rather than properly addressing the ruined main service is unreasonable. I will not drive over an hour to waste my time or money here again, nor can I recommend this business to anyone looking for professional care.

I had heard great things about this renovated 3 story spa and booked it for my wife's birthday. It…read morewas good, but not great. To be clear, the massage was outstanding. They had calming music but they did not have the lighting like the eau spa. The facilities were less than expected. Although the stairs extend up 3 stories, it is open to others so feels odd wearing your robe around, and definitely takes away from the vibe. The men's locker room plunge pool and jacuzzi were small although the showers were nice. The outdoor mineral pool should be shaded. It was boiling hot and not very relaxing. There were no other co-ed places for us to enjoy. The "experience" shower was a great treat though to end it all. Overall a fun experience, but def not worth the $462 for an 80 min massage ($385 plus automatic 20% tip), times 2 for both of us.

I had a facial given by Isabella. She was amazing and professional. She did not talk to me during…read morethe facial which I appreciated. It was a lovely experience