We booked a Mermaid three months in advance, and on the day of my daughter's 5th birthday, she was…read morea no-show. Mermaid Camila turned off her phone and stopped responding entirely. AquaMermaid attempted to send a replacement, but it was far too last minute to be helpful. I had to call AquaMermaid multiple times before anyone answered, as Camila's contact information was never provided beforehand. I also had to follow up repeatedly just to get basic updates. I had no idea no replacement had been found until I called for an update. This experience not only ruined my daughter's birthday but highlighted a serious lack of communication and professionalism. Truly disappointed. They will likely respond that they "provided me a full refund" but that's a minimum expectation when the services I paid for were not fulfilled.

Wow! This was an amazing experience! My boyfriend and his bestfriend got merman lessons before his…read morebestfriends wedding. Jill the instructor was wonderful and taught them all the basics of mer tail swimming. What a unique experience and I and the bride loved getting to watch them swim. I recommend this class to anyone and everyone.

We've been at nitro a long time. Our older one did nitro 1 & 2 which was many years getting to the…read morefinish. Then covid hit and we took a break. We had private sessions the summer before we came back and tested. Our son got into silver right away. He has been on the level for 2 years now so I'm hoping he will advance sometime. His coach quit earlier this year so we are re-establishing with the new coach. There aren't very many competitive swim schools in austin and we like the convenience of Nitro CP. our coaches for intro are really good too.

Updated 11/23/2025-…read more The facility manager, Robert, approached us the very same day. He was super nice and genuinely wanted to understand the situation. We explained the concerns and the reasons for frustration. He offered a free assessment session the next week. The assessment session was very thorough. The coach, Michael, was very personable and informative. Robert tapped to Michael afterwards and placed my daughter in properly assessed level. He talked again at length to explain how the school works, who to talk to for information and how to approach him for any concerns. I'm very impressed for the level of care and customer oriented approach. I feel strongly about their commitment to focus on children learning and getting them ready for the swimming skills as fast as possible. I highly recommend this school. I'd recommend to any new parent to approach Robert for any issues. He's very genuine and friendly person.

We take our 3.5 year old daughter here for swim lessons and she loves it…read more Coach Mariana is her teacher. We love the small class sizes and the attention our daughter receives. Our daughter loves the variety in each lesson. We were at Emler for awhile before this and our daughter was learning but started refusing to go. ReadyGoSwim is a much calmer environment. We are so happy we made the change!

I am blown away by this amazing swim program! I have both my 4 year old and 2 year old boys in…read moreclasses, and have seen a consistent improvement each week. My 2 year old for the first couple weeks wanted nothing to do with lessons. Miss Nathalia and Miss Hannah came up with a plan to help him become more comfortable getting in the water. He now, along with his older brother, look forward to swim class! I am feeling much more confident for their safety at home in our own pool, and love the fact they are actually learning to swim. The team here is incredible! Their encouragement, attention to each participant, and overall ability to make learning fun is so great to watch. I can't recommend this swim school enough!

I am so glad we found Haley Whatley Swim School! The ISR approach is not a good fit for my child…read morewho was terrified of the water, and it was a struggle to find private, non-ISR lessons. Scheduling is a breeze and they come to you, which is ideal for us. Our instructor, Mya, has been kind and patient with our son, and he has made so much progress in only 9 lessons. He went from refusing to get in the water without floaties to being able to hold his breath underwater for 8 seconds. I cannot recommend Haley Whatley Swim enough!

We've been going to aqua tots for over a year and we love it! So easy to book, reschedule, and…read morestaff is friendly. Our favorite coach is coach Lauren!! We also love coach angel.

I took my 4 year old daughter for a "free swim eval," and she was taken under water 3 times. By the…read morefourth time, she was visibly upset. She told them she didn't want to go under water, and they picked her up and forced her to go under again. She came up crying uncontrollably, and I went to comfort her. I was told parents were not allowed in the swim area. I told the instructor I came to comfort her, and he repeated I wasn't allowed in that area. I picked up my daughter and left the area. She never wants to go back. I was hoping for a fun swim experience, and we got the opposite!! I'm so angry!!

Very trained professionals, very adjustable for class timings and days, very helpful trainer with…read morekids...overall AWESOME TEAM.

Completely let down by this swim school and would give them 0 stars if I could. My daughter has…read morebeen taking swim lessons here weekly for 8 months and has hardly gained any skills. As a former competitive swimmer and swim coach for adults I should have known to cancel our lessons earlier but I continued to try to stay positive and hopeful. There is a lot of instructor turn over so they never remembered what my daughter's skill level was and asked us every lesson to fill them in. Despite asking weekly if she could move up to the next class level once she got to the required breath holding time we were told she wasn't ready. So for 8 months she was stuck in 1A as a two year old surrounded by infants. Age wise she should have been in 1B. Truly think she should have been in the other class to have older children to emulate and goals that were more age appropriate. We will be finding a new swim school that can actually teach her how to float on her own and help us feel safe with her in the pool.

Clean water, good instructions from staff, but I cannot get over why they instruct the kids in the…read morefurthest lanes away from the viewing area. You simply cannot see your kids swimming without binoculars. It defies logic.

Waterloo has been a great experience all the way around. Staff are friendly, helpful, and…read moreaccommodating. Lessons provide the perfect level of challenge for consistent growth. Plus, this is one of the few swim schools in Austin that has a comprehensive adult curriculum. I look forward to coming here every week. Margo T. has especially been a fantastic instructor to learn from and I'm grateful for her resourcefulness and expertise. She coaches with kindness and encouragement, and she puts in extra time to find new drills for me that target my weaknesses. She is attentive in the pool and always has great feedback that helps me improve quickly. I'm so grateful for Margo and the entire Waterloo team for providing a fun and effective learning environment for adult swimmers.

Traumatizing to say the least!…read more Took our 3 year old for her first swimming class and we were so excited. First thing they did was dunk her all the way in the water and she, of course, swallowed a lot of water and cried so hard. It took a while for another adult to come and "comfort her" which they really didn't offer true comfort. She was still crying and within the next two minutes it was her turn again and she screamed "nooo" and was kicking and screaming and the instructor dunked her all the way into the water AGAIN with her mouth wide open. Nothing short of torture! I quickly got up to take her out of the class. As a trauma informed practitioner, I know the importance of respecting people's "no's" and going at the pace of the child's body. My daughter was not ready to do that again and I was told over the phone that if she wasn't ready, they would practice only getting her chin in the water, and then the next round her nose and then her eyes, etc. that was not the case at all. When I took her out, one of the instructors said "she was doing great". I don't know in what world a terrified toddler whose agency just got taken away is considered doing "great" but I have never seen my daughter in more distress in my life. I am so glad I was brave enough to listen to my mom instinct and take her out of the class. I learned how to swim without the torture of drowning. This was not ok. I feel terrible about ever bringing my daughter to experience this. Absolutely terrible. I couldn't sleep last night and every time I replay it in my head, my heart hurts. What I would recommend doing instead is actually building a relationship of trust and respect with each child and going at their pace. I understand it's a short amount of time but the "cry it out" type of system in place is embarrassingly outdated and harmful.

I was taking my daughter to this location over the summer and into the beginning of the school…read moreyear. During this time, she had multiple instructors with whom she adjusted to each time. I initially came here because I won a 3 month pass/membership in an auction at her school. This auction winning would entitle her to receive lessons for 3 months (I was also required to pay a sign-up fee aside from the pass I paid for in the auction). When I started scheduling my daughter with the 3 month pass, there were numerous issues with front-desk staff. I was given a plethora of inaccurate information from various staff members on how the 3 month pass/membership would work. Aside from these miscommunications, my daughter recently had an upper respiratory infection (which is highly contagious) and because of this, I canceled her last swim lesson for 08/28/2019 with the intent to reschedule once she was in better health. I was told at that time when I phoned to cancel said lesson by the employee who answered the phone that my daughter would be allowed to make-up the last class on the 3 month membership as it was not a 'no show' lesson. *Most folks know that an upper respiratory infection (especially in young children) can last for weeks and swimming, dental work etc. should be avoided until the infection subsides. Approximately three weeks later (which is almost standard recoup time for an infection such as the one she had), on 09/18/2019, I called and left a voice message to advise that my daughter is now able to swim as she is free from aliments --- in an attempt to schedule her last lesson of the 3 months I paid for. I did not get a call back, accordingly I called back today, 09/19/2019 to schedule her swim lesson and I was advised that because my daughter "is not on active plan", I would have to sign her up again and pay the sign-up fees I initially paid etc. and she would not be permitted to have her last lesson as it was too long ago from her last session. As a consumer, it is my stance that if someone pays for a service they are entitled to it. In this case, I paid for the lessons my daughter was to have but am being denied what I paid for because of an ailment. In addition, to pay a fee I already paid (the sign-up fee), which is to be good for one year again is preposterous. While I had every intent to sign my daughter up for regular lessons at the conclusion of the 3 month sessions, unfortunately I will have to take my business elsewhere. Buyer beware!