This place was a completely dive. I am shocked it hasn't been shut down. Dirty staff taking orders, unprofessional appearance and greeting customers. Tables were dirty, trash area was dirty with spills dried for what appears to be days! How is the place allowed to stay open? Do they even have a health inspector here?!?!? Eat this food at your own risk!!! read more

Arby's - All trash cans running over. Dried spills from days ago. - Fast Food Near Me - Columbia, Tennessee

This Arby's is inside the Love's travel center. We were there at lunchtime on a Friday and the place was quite busy. Despite the lunch rush, the gal at the counter kept the line moving and our order was ready promptly. The food was piping hot Service was fast and efficient read more

Whoever was working drive thru on Match 7th at about 9-10 pm was absolutely amazing. He went out of his way to fry up another apple turnover as they had ran out earlier. The food was good as always. read more

They are very Slow and does not accept coupons. Took 15 minutes to get food. Overall skip it and go to an actual fast food placep

I go to Arby's a lot love the place i decided to try something new going with the brisket sandwich and they ask me to donate to a random charity I decline. The person kinda seemed snooty after that. I asked for Arby's and horsey sauce aswell. I received my meal and I got 1 of each sauce. That made me think but oh well everytime I have gone to Arby's I have never received 1 sauce packet. I take a bite of my sandwich and felt like there was barely anything in there. I open it and it was 1 piece of meat folded over with 1 piece of bacon and 1 crispy thing? I felt like I got retaliated against for not donating to charity but maybe it was a coincidence. Pretty pissed because it's my favorite fast food restaurant. My stomach started hurting after so. I remember the employee to easily identifiable. This one hurt. read more

Arby's - Brisket sandwich one piece of meat folded over? - Fast Food Near Me - Columbia, Tennessee

This Arby's was so nice and clean and the server Kendall provided me the best customer service ever. He was so nice and helpful when preparing my food. I am otr traveling so this level of customer service was so top tier make sure you go visit when in the area!!! read more

Again, so disappointed in Spring Hill's Arby's. I received a coupon for a special deal on regular roast beef sandwiches. I couldn't get it to work in the app and foolishly thought they would help me in the store...well, that didn't happen...the guy was so rude, we just walked out. Just more employees who have no customer service skills. read more

Went to arbys on Hatcher lane this morning opens at 9:30am waited until 10:03am in drive thru not one person came across and said sorry we are not open or anything very very poor service no sorry we have no help anything is better than nothing read more

if i could give zero stars i would i was visiting my girlfriends in alabama and we took a day trip to nashville and stopped here on the way back my fat ass was starving after and hour driving i ordered a roast beef sandwich with extra arbys sauce and a large curly fries i haven't had arbys in years so i excited to feast on this when i got back to my friends house my stomach was rumbling and i sprinted to the bathroom but didn't make it in time and got explosive diarrhea all over her floor my stomach was turning and i still had to fly back to ontario the same day i will never come back to this shithole they call arbys the commercials lie they don't have the meats they have the shits read more

The absolutely worst fast food restaurant I've been in. It was filthy, and the staff appeared they would rather be anywhere other then here. That is except for the two female staff members who were using the restaurants PA system, to announce their love for each other. And no I'm not kidding it really happened. read more

I'm a trucker that's stopped for the night so I decided to grab some arbys. This location was absolutely swamped at dinner time with what our seemed like was just two employees working. Both employees were working their butts off and we're very friendly and the food was nice and hot. They deserve a raise. read more

NO ARBYS SAUCE??? At Arby's???!!! CASH ONLY????!!!! The bread was stale stale stale. I'm telling you stale !!! This place depends on people stopping for gas and saying " I may as well grab something ". Because they SURE wouldn't get return business !!! DO NOT EAT HERE read more

I just love how this restaurant is using Covid-19. For an excuse. As way the food is Inadequate. Does this look like the sandwich on the commercial? We need to start holding people accountable for there words and actions. read more

Arby's - This doesn't look like the commercial. At all. Not enough meat. This is a joke right? - Fast Food Near Me - Columbia, Tennessee

can't believe this place only has 1.5 star. This was the best service I ever had. guy with long hair at cashier was amazing he kept a smile when I was making a complicated order. I didn't know I had points on my loves card I wa going to pay cash. He ask to scan my card and I had enough to pay for my meal with the loves card. Also the young lady in drive through was incredible. I originally ordered a water from fountain but hic flavor was in my water so I asked her can I just pay for a drink and she said it was ok go ahead and get a drin. Thank you guys so much!!! read more

Poor effort. Poor attitudes. Low intelligence. Low initiative. No leadership. Half of the menu not available.

This Arby's is the slowest fast food restaurant I have ever been to in my 55 years of life! I literally had to wait 40 minutes in the drive through with only 3 cars in front of me. UNBELIEVABLE!! Never coming here again! read more

Cole and Eden spent more time flirting than getting people's orders. A 10 minute stop turned into 45 minutes. I had to go to the back of the counter to retrieve napkins and sauces after waiting ten minutes with no one acknowledging the long line. read more

Extremely slow service. Had only 1 checker at The noon hour. Line out the door non stop. Skip it read more

The food was good but the cashier had an attitude, not the kind of hospitality you expect when passing through Tennessee. Clearly a job interacting with people is not for her. read more

Ordered just a few items... my child's meal came with nothing but a toy and a drink. Our order was missing another sandwich. We received our missing food fairly quickly with a "sorry bout that". I suppose I should be thankful it was a carry out order instead of drive through, so we weren't on our way down the interstate before realizing we were missing a third of our order. Word of advice: check your order before you walk or drive away! read more

Ordered three combos. Got back in camper and only had 2 and 1 was the wrong sandwich. Walked all the way back and showed receipt, pointing to the one that was missing. Got back in camper and it was the wrong sandwich again. Food quality was low. Drink machine dirty. Cashier taking orders with no gloves then putting food in bags without washing/sanitizer or gloves. Especially with COVID, you think they'd be a little more on top of things. read more

2 stars is for the stressed staff.... 0 stars for management who does the ordering... arbys out of roast beef is like a starbucks running out of coffee!!!!! read more

Maybe because of my late night visit (11pm) but my roast beef sandwich was awful. The bun was stiff and the meat tasted like it has been left out for hours. I even bit into some hard rubbery pieces. I'd like to think, for a 24hr location, they would a larger turn over and have fresher ingredients. One good point, the potato pancakes were fresh, hot and yummy! You're better off grabbing snacks in the gas station and filling up from that. read more

Always fast and friendly and great food...we love having them so close to home! I see the other reviews and I get its opinions and everyone is allowed to have them but as someone who frequently visits I can't complain read more

This place was absolutely disgusting. My family and I were on our way back from a vacation and decided to make a stop here so we could get gas and eat without having to make two different stops. We couldn't find a table anywhere because they all had trash, crumbs, ketchup, etc. EVERYWHERE! We then had to ask an employee to wipe off a table and instead of going to wipe them down, she handed me a wet, blue towel to do it ourselves... like ok where was I supposed to clock in at? We proceeded to get our food and I wasn't really all that hungry so I just got a kid's meal, a ham slider. This ham slider was not even a little bit warm. It felt, looked, and tasted as if it had been made fresh 3-4 hours earlier and then placed somewhere to keep warm, which didn't work very well because the cheese on the slider wasn't even melted anymore. This is by far the worst experience I have had in an Arby's. read more

It's a truck stop Arby's, what do you expect? They thinly slice basketballs, call it beef and toss it on a stale bun with bbq flavored sugar sauce. The employees are underpaid, overworked and overwhelmed. It's controlled chaos, take some Tums and chew thoroughly ! read more

The ABSOLUTE WORST Arby's experience in my life! The kid taking our order could barely look at us...and his fingernails were long and dirty! YES HIS fingernails!!!! We waited longer than necessary, but there were several people there so we blew that off. Then we had ordered it to go, when our name was called, it was brought out on a tray...the girl brought out a bag, yet my finace asked for salt and ketchup, the girl grabbed handfuls and didnt know what to do with it...he said put it in the bag...she did, then proceeded to go complete another order. My fiance bagged our food hisself. He had asked for cheese for dipping and the cheese cups had been heated to the point of melting the cups! So he asked for some that werent melted. She went to the back and the asst mgr came up and asked what the problem was...we told him about cheese cups and he acted like he was going to take care of it, but then he proceeded completing other orders! When girl brought out new cups they had cheese running out the sides...MOST REDICULOUS EXPERIENCE EVER! WE WILL NOT BE BACK! read more