While the office staff is very helpful, the 2 aides sent to help my mother were not. The first one…read morewas obsessed with food, woke up at 4:30 am, sat next to me in the living room, where I was sleeping, turned on the TV, looked at me and said "This is MY time!" She also kept asking permission to go home and get some things. She was fired within a week. The second aide did not take my mother for her weekly beauty parlor appts., dressed her in dirty clothing, fed her unhealthy food, and ran up her phone bill with international phone calls. The brochure claims that they have aides with valid drivers' licenses. They have very few. I would not recommend this company.

We interviewed two home care agancies and chose Home Instead based onthe thoroughness of Rose's…read moreinitial interview, home inspection, and needs assessment. The first assistant was not a good fit, but the company was responsive and flexible in finding another - who was perfect. We are grateful for the ease and help they gave our mother in her final years.

For a senior care agency this company cares little for their patients or their families. We hired…read morethis agency to provide 24 hour care for our mother who is on hospice. One of the aids that provided overnight care fell asleep during her shift . We were given very short notice on the third day that an aid couldn't be provided overnight. As my mother couldn't be left alone we had to scramble and patch together a plan to care for her ourselves . After another day and night of this we terminated our contract and hired another agency . We were told that they were "short staffed". There was no consistency of care and no Care plan for mother. Do NOT use this agency. There are much better companies that actually care about seniors and their families.

Alice has amazing patience and is a such a great instructor. She gave practical guidance and tips…read moreand tricks when in situations that could otherwise be stressful. I had questions I thought of after our class and Alice responded right away with amazing descriptions and links to resources. I would recommend training under Alice whole-heartedly. I took the short IV insertion course. Also the office is the perfect clean organized teaching room with all the materials you need, and she has awesome pens she gives you to take home :)

I finished the online PICC & Midline Insertion,then a private workshop class this March of 2025. I…read morewould say that it was a fruitful learning experience. I thought there was not much to learn since I've been working with the Vascular Access Team and a CRNI for many years now. But honestly, I've gained valuable insights from Alice's knowledge and guidance. True, some of her teachings are based on scholarly articles and INS standards on which should be a must. I attended the private lesson after the online course. It was a simulation exercises which gave me better confidence and feel confident on PICC line insertion since midlines are the only longest lines we insert in our facility. I gave her a 4star because I was expecting a bigger class when I attended the simulation exercise.