Ahmad the mechanic did a great job on my car, he did an oil change and changed the engine filters…read more I highly recommend him!!!

This is my place to come for my oil changes and I most recently had the brake rotors and brake pads…read morereplaced on my Kia Telluride and Ahmad and his team did an outstanding job. The price for parts and labor are very affordable compared to many other shops in the area. But most importantly, the honesty and integrity of Ahmad is priceless. I highly recommend this place for any of your mechanical needs.

I stopped by Ten-Four auto today for a smog check…read more Walked into the office and was met with a clean space and cool air-conditioning. Was helped by a courteous gentleman at the counter, and within 3 minutes handed over my keys and sat down in the comfortable waiting area as the crew went to work! Closeout was a breeze as I signed my name on the invoice then paid for services with Apple Pay. Will definitely be back to Ten-Four Auto.

If I could give zero stars, I would. My sister brought her…read morevehicle to Ten Four Auto for a power steering leak. Instead of fixing the actual problem, they upsold her over $2000 worth of work, and returned the vehicle still leaking- actually worse than before. Because my sister had to leave town, I personally dealt with the shop afterward. They kept the vehicle back and forth a total of 4 weeks, during which their clearly incompetent technicians couldn't identify the source of the leak. After all that time, they suddenly claimed they "found" the leak and of course, wanted even more money to fix it. Ricky, the so-called "manager," was fake, dishonest, and straight up lied to my face. He claimed they never touched the reservoir that was leaking - which is impossible, because that part must be transferred when replacing the power steering pump they already installed. This shows their complete lack of knowledge, or intentional dishonesty. The vehicle was NEVER FIXED, and I had to take it to another shop. What we did get was weeks of wasted time, money burned on Ubers going back and forth, and nonstop gaslighting instead of accountability. This shop preys on customers who don't know cars and just try to upsell, deflect, and lie when things go wrong. Educate yourself before taking your vehicle to ANY shop, but most importantly-- AVOID THIS ONE. Absolutely terrible experience from start to finish.

I had some issues with the steering wheel in my lifted Jeep and they took care of the alignment. I…read morefound my new shop for all my auto needs. The Jeep rides straight. Ready for the back roads.

Was referred here by a family member They were very nice…read moreand professional Worked with me on the price and their work was great I Highly recommend them

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Tony is a true professional. I thought he was honest about the work my car needed and did not try…read moreto upsell me. The quality of work is outstanding and he's a great person to talk with about life in general. Thank you Tony!

I went through 2 mobile mechanics and they couldn't figure out the problem then I took it to Pro…read moreMotor and they keep me updated every day and they were able to fix the problem and there customer service is awesome

I needed to replace my front and rear brakes on my 2018 Equinox. I received many different quotes…read morefrom other mechanics, quoting me over $300 for labor only. I reached out to Refined Auto with the same request, and it was a more reasonable price, especially since I had no idea if I needed to do anything to my rotors. My dad was present while Cesar worked on my car, and my dad gave me such a glowing review of how Cesar worked. My dad has not been able to stop talking about how Cesar did an amazing job on my car, how clean he works, how he keeps his tools, and his communication. My dad was so impressed with the quality of work Cesar provided on my car that he decided to get a quote for replacing his rotors. When Ceasr finished on my car, he let me know that my brake fluid was not in good condition. He drained my brake fluid and replaced it with new fluid. He explained to me in detail that brake fluid should not be topped off. I had no idea, and apparently, my dad didn't know either, and we had topped it off because it was low. Now, I know, for future reference, that when it's low, I should replace my brakes. I appreciate the work that Cesar did on my car and his communication. I will absolutely use his service again and recommend him to friends and family.

First time using a mobile mechanic to get out a stuck pcv valve. He got the job done. The reason…read morefor 3 stars is that while doing the job he ended up breaking one of the clips that hold the wires and didn't even tell me that it happened. Nor did he show up to fix it. Update: he did end up fixing it a couple of days later

My first time going at this shop and my experience was excellent!…read more Key points: 1. Responsive to quotes 2. Reasonable rates 3. Friendly and knowledgeable staffs 4. Attentive 5. Excellent work without back-jobs 6. Clean service bays and office 7. Free coffee 8. Matt is a good manager Keep up the great work!

Quick and friendly spot for an oil change…read more They offer other services, I'll have to give them a try another time on that. But for oil change, too easy... competitive pricing and service was good.

Friendly, affordable, and quick. Just bought a 2024 Tundra and this will now be my go to place for…read moreanything I need done to my truck.

Called this shop to get a quote for a basic oil change on my Jeep Wrangler and was honestly…read moresurprised when they came in about $100 higher than the dealership. When I asked why it was so high, they mentioned it included some kind of "warranty" with the oil change. That didn't really make sense to me for such a standard service and felt more like an upsell than actual value. I'm all for paying a fair price for good work, but for something as routine as an oil change, I expected pricing to be at least competitive with a dealership...not significantly higher. Ended up going elsewhere.