Found Rich on short notice for a full inside detail job, he was prompt to respond and very…read morecourteous which was a big contrast from my inquiries at other detailing places and gave me a fair estimate on the spot without trying to extort me. Was very friendly on meeting and promptly got to work. He has five star reviews across the board for a reason guys, this man works hard, does it with a smile on his face and earns every penny without trying to upsell or overcharge you. MY CAR LOOKS BETTER THAN WHEN I BOUGHT IT NEW. If you've already got another detailer, please cheat on them just once to see what you're missing out on, TL;DR 1. This man deserves to be overbooked 2. Your car deserves his top-notch service 3. You won't feel robbed after paying the invoice

Rich did an amazing job detailing our van for resale. It was filthy inside and out and he did such…read morean amazing job! It looked completely brand new. We will definitely be using his services again for all of our vehicles.

Another WOW experience! From the timeliness of shuttle pickup from the body shop, to check-in and…read moreintroduction to my rental, these guys were on point and so very friendly! First thanks goes to the lovely worker Palani (?) who kept great company during my ride back to Enterprise store. Vehicle drop off at Baba's Auto Gloss was at 8am, and within 10-12 mins, Palani was there with a huge welcoming smile to pick me up. Super full of Aloha Spirit dat one!! Haha :) Second shuttle ride from Enterprise to Baba's to grab my car was great, too. I forget the driver's name, but we had a nice conversation about life and our kids and how it is living here in Hawaii these days. Super down to earth, friendly peeps! Me being an old school type of gal, I really appreciate friendly face-to-face interactions with REAL people. Hopefully I won't need a rental any time soon, but if I do, I'll be sure to use this location as they have always been so kind to me. Thanks Waipahu team! :)

They fucked me over I paid for my car rental and my bank shows proof that I paid and they sent my…read morefile as unpaid to collections and customer service is wack they lie and set you up

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

I have rented cars from this location before, and they have been good experiences overall, but this…read morepast experience where I rented a car from Enterprise Waipahu for three days was not a good one. My car was at Les Brodie Waipahu for repairs and the manager at Lex Brodie promised to pay for the first day of car rental. There was however a mix up and poor communication, and this has happened before, so I was charged for one extra day. I tried calling today, Saturday and waited on the phone for someone to pick up, and finally after a long wait, someone did, the manager Jorge. I explained to Jorge the situation, but he was not friendly nor helpful, I kept trying to have to tell him to call Lex Brodie and talk to them and fix this overcharge. Should've he have thought of this himself? So, I am still waiting for the accounting department of Enterprise Waipahu to refund my money and I hope they do. Depending how this situation is handled will determine if I will continue to rent cars from Enterprise Waipahu.

Poor communication. When I picked up a rental due to accident repair, Enterprise verbally…read moreconfirmed with repair shop I was approved for upgraded vehicle. After having rental for over 1 week, Enterprise calls and tells me I'm responsible for upgrade as repair shop is not approving upgraded rental. I had to call repair shop instead of Enterprise doing what they should be doing since they (Enterprise) confirmed vehicle size when I picked up rental. Enterprise did have initial notes that I was approved for upgraded vehicle when I picked up rental. Some where from when I picked up my vehicle and having for a week or so, there was a communication gap. I was left trying to fix it instead of Enterprise reviewing what was told to them initially and acting on that.

My experience with Joell (I hope I didn't butcher her name too much), was very professional and a…read morefriendly. I came in to the office, late in the afternoon, without a reservation and in desperate need of a rental car. Due to my company van transmission going out. She was prompt, courteous and a pleasure to work with. I will be using Enterprise for all my rental needs. And I recommend Joell as a highly effective sale person. Mahalo for your time.

Great customer service & the rental car provided was beyond expectation. Highly recommend…read moreEnterprise! Thank you

Crooks. If I could give 0 stars I would. First off, our family rented a large van for a 5 day…read morevacation. They were very nice at first but when we returned the van he claimed that we destroyed the inside. First off, I had a gut feeling when we first got on to take pictures of the broken seatbelt hook which cut my sons leg (I have a picture) was going to let it slide & the ceiling fans didn't have the covers to guide the air and the seats were stained but never thought that they would actually attempt to pin it on us. He has now attempted to charge us and is extremely rude, definitely not okay that he is trying to take advantage. We wish we would've looked at the reviews sooner because it seems that we all have a similar story. Wouldn't doubt the good reviews being fake. Horrible experience. DO NOT GIVE YOUR CREDIT CARD INFORMATION, THEY ARE FRAUDS!

Don't recommend this place. Called over the course of a few days. Could not leave a message since…read moremessage box was full. I actually drove there to find no indication of a business besides their business sign. I assume they had a store front at one point but it is now a church. I've read the reviews and I guess they operate out of the airport but overall, sounds and looks sketchy! Pass!

great service and people to work with made renewing my rental very easy and it was at a great price…read morecompared to other rentals and the vehicle was very nice and amazing to drive I would recommend them to anyone looking for a rental car to injoy their trip!! mahalo

From the owner: Aloha, Peterson Enterprise is a rental Car Company approved by the state of Hawaii. Customer…read moreService is our best friend. We can help you to enjoy the beauty of the Island as quick as possible. Peterson Enterprise Rental Car is the best Cars in town. Call or email us today at thepetersonenterprise@gmail.com

Gregg and his team always provide honest, dependable information about what is wrong with our…read morevehicles so we are able to make informed decisions about what to do. The prices are fair. They are responsive. Highly recommend.

Safety check expiring? Mililani Auto Repair shop is where I go to get my safety check. It's $26 and…read morethey take cash or card. Pro tip: Avoid coming around 12-1pm, they close down for lunch and the line gets backed up. I came in last time right before their lunch break, and you could tell that they were going quickly to get through all the cars waiting so they could go on break. Overall, they are really friendly and even with the line it seems to move very efficiently. It does seem a little dangerous when the line of cars goes out of the parking lot and there's a pile up of cars on the side of the main road. Service is friendly ,efficient and I will come back next year when my safety expires.

No complaints at all about this place. The car was ready when we got there and the guy was super…read morenice and helpful. Pricing was fair, especially given the crazy rental car pricing on the island right now. Return was even easier, the guy wasn't there and told me to just leave the keys on his desk when I called him. Ha! FYI, it's located inside of a Midas if you don't see it.

We called ahead to pick up a rental car and were told to be there before 3:00pm. When we got there…read moreat 2:30pm there was no one there so we called and the attendant answers and said he was 15 minutes out. 25 minutes later he comes and takes another 20 minutes to check us out. I guess they just don't do enough volume here. We'll be hitting up Enterprise in Pearl City next time. Be aware as of May 2020 there is a lot of construction going on but you can still easily get to this location.