Clean, well organized and this place deserves a 5 STAR !! I don't see why they have a low rating…read morewhen it's a very beautiful place to be.

This place is very unpleasant, smells of urine .. these poor patients are literally fed like…read moreprisoners,, bread and salami ? The care is poor also .. my aunt ended up with bedsores because they fail to move her .. she's immobile ... forget trying to call anyone, no one knows anything at the desk ! Find another rehab for your loved ones ...

Before today I would have given 5 stars but recent events led me to write this review. My loved one…read morewas a resident and I was very impressed with her care here. She was recently sent to hospital and denied re-admission to CBV. This caused us to scramble last minute trying to find another facility. When we called to question this decision we were referred to someone in marketing, Megan. Megan was beyond rude and unhelpful. She couldn't tell me why my LO was denied re-admission and also wouldn't give me access to the clinical team. I reached out to Jazmine (always amazing and helpful) in social work and she gave me the number to contact one of the nursing directors. I've yet to hear back. I have filed complaints with the state and the ombudsman program. There are proper protocols to follow in cases like this and they cannot refuse to give a clinical reason for denial. Hopefully this helps other families. I would avoid this facility as patient care is not the priority as much as their reimbursement is. That is the only possibility for reason of denial as they could not or would not give us a clinical reason.

They told us to go to the hospital for tests (couple days). Then notified us we couldn't return…read more Went to New Summit in Arlington Heights. What an improvement. Sometimes bad things happen for a good reason. Everything is better.

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

My Mother rest her soul was a resident here and the staffing was very informative along with Keshia…read moreKnox and her team, It was like a family environment in which all the residents interacted with exercise and movie day along with fresh popped popcorn, My Mothers 2nd home away from home, Sincerely George Black

Finally got my Mother out of there after almost 3 months. All they care about is the money. Her…read moreinsurance was accepted but not for the reason she went in there for which was PHYSICAL THERAPY. After all that time there they never ONCE did P.T.. Such a sad place to be knowing they aren't there for the best interest of your loved one. I know I shouldn't have kept my Mom there that long but I had no choice at the moment. I only give my opinion bc I care for the elderly.

My family member is a resident of St. benedicts for more than two years now. The staff is…read moreprofessional and take very good care of her. From the nurses, CNA's, dietician and food service she is well cared for. I also appreciate the Activity Departments staff. The staff creates wonderful events, activities, and social gathering to keep the residents engaged and interactive. From art to music the Activity Department is great in caring for their residents. Thank you Elizabeth R.

Finance person was rude. She said his insurance wasn't going to cover his fourth week there told me…read moreI needed to give her a check before he was released like he was being held prisoner, but yet he was being forced to go home got him home on a Friday called the insurance company insurance company said he was approved for another week and maybe even more than that, so he was literally forced to leave because they wouldn't wait for the insurance paperwork to go through. It was all the finance administrators fault. Other than that, the care was pretty good.

My mother is at Lee Manor now receiving care. My family's experience has been a mix of good but…read moremostly bad. The first month my mother was at Lee Manor, she was on the 1st floor. This floor is clean and welcoming it is staff appropriate number of residents to staff for the most part. She was later moved to the 4th floor due to her medical coverage would no longer cover 1st floor care. My mom was sent to Medicaid floor. Our family understood as we didn't have the money to cover the co-pay $$$$for 1st floor. The 4th floor is dirty, and smells of urine and poop once you step out of the elevator. Residents are left in dinning hall for hours at a time. Some are slouched over in tables asleep or falling out of chairs. When my mom presses the call button it can take up to 2 and a half hours for a response from staff. Staff can be rude and incentive. We have to be present to get my mom the attention she needs and physical go get a CNA or nurse to assist with care after an hour of having pressed call button. I do not recommend this facility for your loved one's unless.... They are getting care or residency on the 1st floor.

My husband was transferred from Lutheran General to Lee Manor for rehab. for 2 weeks…read more He stayed on the 1st floor and he was alone in his room. We liked the fact that the place was clean, it didn't smell of urine at all, his room was clean ,the cleaning crew came daily to pick up the garbage ,change the sheets and cleaned his room several times a week as well as his bathroom. We also liked the fact that he was picked up 5 days a week to the exercise room to work on his major problems. They also gave him a bath twice a week. The entire staff was very nice and helpful, both medical and office. I don't know what's going on the other floors or the long term care situations? I can only emphasis on our experience. Yes, the food could be a little better and the response when one press the call button could improve!

I am very pleased with the professionalism of this agency and the fact that the staff for aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. My aunt is 91 years old and has 24/7 care and the caregivers we've worked with have been wonderful. They are very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt enjoys their company and we are both appreciative of the support she is receiving.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.