Scam artists! We signed up for reseeding, thatching, and fertilizing which they never completed. They changed the contract on us without notifying us. Unskilled technicians. We had to show one how to edge. Terrible customer service. I posted a negative review on Facebook and the owner literally cussed me out. VERY UNPROFESSIONAL! I guess the truth hurts. Avoid at all cost! Our yard has never looked worse! read more

Continually provides poor quality work. I have more weeds than the days they started. They tell me O can't cancel my "contract" I recommend you find a different yard maintenance provider. It is Friday 7/3. They mowed/weeded on 7/1... read more

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Expensive; very inconsistent service quality; unreliable in making and maintaining appointment; rude, apathetic technicians; false promises; horrible responsiveness by admin. And mgmt read more

Please do not send anyone to my house. I have already cancelled you people. If he comes onto my property I will trespass him. And your boss never called me to talk about my cancellation. You all have also been blocked from pulling money out of my account. read more

Only showed up twice in 3 months I had to hire someone else to come and get my yard back to were it was when I left to Arizona

We did not go with this company. They pitched us a lawn care services with a term agreement. If we ended early there would be a fee of equaling 2 or 3 months. When I asked for them to send the terms in writing he tried to assure me how flexible they were and they would work with us if we needed to pause. Then they never sent the info - very sketchy. I get annualizing your service fees to cover winter months but the lack of transparent business practices is sketchy. Give me your credit card info so I can charge you monthly but I have documentation available...hmm read more

This company has two smooth talkers- Jonathan and Santiago. They up charged saying they would aerate and seed. Never happened. Sent so many different people to my home- none of which can park a trailer. Some guys did a good job some guys didn't. We're taking edge, mow and blow. They no show and you have to call. They have never refunded for service not given. The last straw - this week a new guy came and went into our shade garden and took his weed eater to the fence where there is ivy growing. We grew the ivy for the shade garden. He cut over half of down as well as some irises and a gift from a friend with seashells hanging. Seashells are cut and blasted all over the garden with ivy. Ivy that took years to grow. This company is a joke. I've never done small claims but they are leaving me with no choice read more

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Absolutely not worst place do not let them do your lawn work. The edging the worst. They burned my flowers with weed killer read more

Wish I could give them zero stars. I got "sold" for sure. Don't do it! There are so many other better lawn care companies. People who actually show up, and do what they say, and charge a lot less. Still battling for the last 28 days to get overseeding done which is confirmed in my contract as included, they say they're going to send someone but no one ever shows up to actually perform the work requested. I asked about an initial clean up last March when I originally signed my contract and Jonathan said it was included... never happened. The first, original service was on schedule and as promised... after that.. it's anybody's guess and it takes a ton of calls and wasted time. Can't wait for my contract to expire! read more

DO NOT USE THIS COMPANY! In the 11 months we have been 'under contract', we have had to repeatedly report work not being done, had to do the work ourselves (the first month+ no edging was done and the weeds/beds were not tended to) and have been 'skipped' more than we have been serviced. They don't communicate, or return calls. You never know if/when they are coming out or WHAT they service they supposedly provided when they came. We had just put in a BRAND NEW LAWN ($$$) the year before we hired them - it was IMMACULATE and we wanted to keep it that way. 1/3 of our lawn has completely DIED in their care, so I don't even know what kind of 'fertilizer' or treatments they are using. The saleseman said the contract (over $150/month btw) included thatching/aerating and overseeding/top dressing if needed. When I inquired about that this spring when it never happened and a good chunk of our lawn was GONE, I was told they did not do that. When you place a note with a concern or complaint in your 'portal' - there is literally a disclaimer that you are not 'entitle to anyone responding to you'! So, basically - you can complain, but we are not doing anything about it! If I could give negative stars, I would. read more

I'd give a 0 star if it was possible worst lawn care company known to man they full of bs and has charged me twice a month for months over 200 per transaction. Don't return calls just a scam read more

Worst experience ever , Im talking about the Puyallup office, look what they're done to my arborvitae, it will never grow back, what idiots, and they won't return my text or calls...now that's a great company. read more

AVOID AT ALL COSTS The salesman is super convincing of a great business model... after that it's ALL DOWNHILL. Zero communication. Terrible customer service. The product also sucks because I still have weeds... I should have just stuck with Sunday treatments. Now I have to pay to cancel this damn contract. SCAM. I will be contacting the SBA and BBB. read more

They serviced my moms house and did a lousy job. She didn't realize just how much it would cost to cancel the one year contract early when she sold the house. I would never recommend this company read more

They don't know what they are doing. New guy every time they came out. Ruined my cedar trees, two of them are dead. Never weeded the flower beds. Kept calling, we will take care of it , never got done. Nine months of we will take care of it. read more

They have terrible communication...they don't use email, their phone line is often down, they don't respond to text. If you use their app they don't read the requests or questions. I've never had a response from them. I'm trying to cancel and the only time someone answered the phone, they said someone would call me. Someone texted and then didn't reply for over a week. I ended up doing all the work myself and they showed up today after I already edged and mowed. I tried to stop them but again, no reply from text, app, or phone. It is completely frustrating and I would not recommend. I wish I had looked them up on yelp first. read more

Not a great experience, avoid at all costs unless you like throwing money away. There is not much value for the price paid and the quality is terrible. read more

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Had to sign a 12 month contract. They have missed 2 months of services, when I contact always put through to someone that cannot help me, and told the person will get back to me when they can, in both instances I had to call over and over for about a month. Just to be told I may still have to pay the cancelation fee of the 3 months. Still pending if I have to pay this. But at least the 2 months they missed my property would count towards the cancelation fee. Just not worth the headache please please use another company. read more

They left me thinking this business is a SCAM. My first impression with this business was with a gentleman named Jonathan from sales. He gave me a high hopes that this company was going to be top-notch service and I was excited to move forward with working with them. He had scheduled me for my initial visit the following Thursday, which was yesterday, And nobody showed up all day and I called the team and they proceeded to tell me that their team got behind on the house before mine and that they would show up today, which is Friday first thing in the morning. Then they texted me saying, that They had already come to my house on WEDNESDAY(?) at X time and left at X time.... They texted me again and said there was another customer with the same name as me and they made a mistake and they would come around 8-830-' the next day (today) 830am came and no one came, 9am came around, no one came, it's now almost 1130am and no one has come. So I made a call to the service team and they told me that someone would be coming no later than in the next hour (this call was made at 920am)... still no one showed up. I called back the customer service line and spoke with somebody name Aaron, prior to this I spoke with Carlos. Aaron wanted to take a message because the support guy was not available. I let him know of what has happened thus far and that I no longer want to move forward with the scheduled service. He did not have anything to say, nor did he care what I was trying to say because in the middle of me talking, he said "ok I will get this message across thank you for calling. Have a good day" and hung up on me. Mind you they already took my method of payment at the time of scheduling. And charged us $112 before ANY work was EVER done. WE WILL BE DISPUTING ALL CHARGES FROM ARETE. I was calling to cancel and get my account removed with them but I couldn't because he hung up. Carlos needs to take responsibility for his actions. Don't gaslight me and tell me you "pulled thru" and "showed up for me" and come at 1pm when the team was supposed to come at 830am. Don't tell me "this was your first visit and we wanted to make it right" and pull this type of BS. It's not my fault that your 'team' came to my house when I called 4 times to make sure they don't show up for no reason. The fact that the message didn't get across to the right people after 4 calls is NOT the customers fault. The way Carlos gaslit me was insane. Arete needs to do better. I was told the owner of this company is in his 20s so I'm assuming there's still a lot of room for improvement and growth. Please do better. Don't waste people's time. UPDATE: after we asked them to cancel and delete our account they still want to schedule appts without any notifications and force you to keep your account with them whether we got work done or not. HORRIBLE business ethic. I will not click to agree with your terms and we will continue to dispute any and all charges from Arete for we have NEVER received services from them. Nor, have I ever Signed anything that states I agree to commit to a membership type plan. Do better Arete. read more

So incredibly disappointing. Jonathan Bjerk is a smooth talking salesman who does not back up his talk. Once service started, they have been completely non-communicative. I have called, texted, and emailed through their website and have not gotten one reply. The quality of the lawn services is quite poor--patches left unmowed, areas that aren't grassy but Jon promised would be cleaned have not been touched in months. My yard has never looked this bad. Do not use them. read more

If you want quality, consistent lawn care, DO NOT use Arete Lawn Care. They are smooth talkers and can't deliver. I paid for 6 months in advance for the spray service and lawn care. I had 1 visit for each service then the problems started. The 2nd lawn care visit no one showed up on my scheduled day (Friday), I had to call the office (Santiago) and was told they had a crew working Saturday and would send someone out. I had an event in my backyard scheduled for Sunday with rental equipment, yards games and a paying a customer. Arete didn't show up on Saturday, I lost the customer and was angry. I went to the Arete site and cancelled my contract Saturday night and demanded my money back. Monday I called the office, left a message. Tuesday morning, same drill. Tuesday afternoon a crew shows up (I've canceled my contract days before) after I've already edged and mowed, the day before. Guy edged and blew off the driveway then left. After 6 attempts to reach Santiago I finally had a conversation. 3 more messages left stating that their notification system was faulty and that the issue was on them, I demanded 5 months of payments be returned only to be told that I had to pay a 2 month termination fee. After 3 more attempts and messages regarding billing and a refund, I was basically told too bad you knew there was a termination fee, even though they are at fault. I had a contract with Arete for a full week before I canceled it; 2 weeks later I'm still waiting on confirmation from billing about any kind of refund. Do not trust them. Very disappointed in their lack of professionalism, shame on you. read more

Poor service, didn't live up to their agreement, customer service is awful. wish I'd checked on Yelp before I signed up with them. Be aware there is a hidden fee if you cancel your service. read more