Over the last few weeks, I've been through an incredibly difficult situation with my dog, Maggie…read more What she went through was heartbreaking, and as any pet parent knows, when your dog is suffering, emotions run extremely high. My original review came from a place of fear, frustration, and deep worry about her future. After meeting with the team at Lantana Animal Hospital today, I feel it's important to update my review to reflect the full picture. They took the time to sit down with me, listen, explain, and truly understand what happened from my perspective. What stood out the most is that they weren't defensive, dismissive, or focused on money--they were compassionate and genuinely concerned about Maggie's well-being. They acknowledged the seriousness of the situation, and instead of distancing themselves, they leaned in. They made it clear that they care and are willing to work with me however they can to support Maggie moving forward. In a world where veterinary care can sometimes feel rushed or transactional, I appreciated seeing the human side of their team today. While this journey has been painful and far from what I hoped for Maggie, I do believe they want to do right by her and are committed to helping however possible. I'm updating my review to reflect that compassion and willingness to help.

Everyone here is so incredibly sweet, caring, and dedicated to providing an excellent service to…read morepeople and their pets. I can't say enough good things about how they patiently worked with me as my dog experienced a major health crisis that required abdominal surgery. It was a hard decision to proceed at the time but I felt absolutely confident that he was receiving the best care from the absolute best people. 100000% recommend. Can't say it enough. Go here!

We love this vet office! The staff is amazing and so caring. When we first adopted our dog, they…read moregot her in right away & checked her out for us. Dr. Cordero took the time to listen to our concerns & love on our pup. She also encouraged us to consider pet insurance due to the large size of our dog. We felt like she put our needs before just making money for her office.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

Nice people but... I…read morescheduled an appointment in May, 2022 for the 3rd round of vaccinations, Bordetella and a microchip for my new pup. Setting the appointment went smoothly. And there was zero feedback regarding the Bordetella vaccine and this office's practices. When I showed up for the appointment, everyone was very pleasant and they demonstrated that they care for me and my pet. The assistant had everything prepped and the vet, Dr. Herrington, administered vaccinations and the microchip. She never said a word about Bordetella, their practices or that they were not administering the Bordetella, let alone their reasoning. There was ZERO conversation about this. It only came to light that they had NOT administered the Bordetella vaccine 10 days later when I was about to board my pup while I traveled. The receptionist told me they did not because it is not their practice to do so (no further explanation). Further, when later queried directly, the vet deflected and said the "receptionist cannot practice veterinary medicine." She apparently thought this was relevant because I notified the receptionist of my request when I made the appointment. But if this were germane, how is it Kellie Herrington DVM did everything else I requested via the receptionist without asking me a question? Hey, I understand that any business will have processes and protocols they follow. How much more so in any kind of medical practice. That is why every other doctor or large- or small-animal veterinarian I have interacted with COMMUNICATES. No, the truth is that this office has problems with communication. They actually let me pay and leave believing they had administered a vaccination that they apparently had no intention of actually administering. Also see other "hidden" reviews that are not included on this profile because the reviewer was new.

We have 3 dogs and found Chisolm Oaks Vet when we moved to Argyle. They were able to quickly…read morediagnose and treat a thyroid issue for our 9 year old lab mix. It's easy to get in to see the vet, they're reasonably priced, and don't push you to do extra things.

We will be forever grateful for the support and care Dr.Pagano and her assistants, Amanda, Lauren…read moreand Sarah showed during our difficult time. Thank you so much for your time, love, expertise, and care on behalf of our sweet Brie . I don't know how we would have managed this without your expert care, kindness, and understanding as we struggled through the hardships of canine lymphoma. No matter how difficult it got, we knew we could turn to you for help, answers, and advice. Our sweet little Brie was always so happy to see you and the girls in the office, even when she wasn't feeling well. It spoke volumes to us that she wagged her tail through every visit, even during her final days.

Dove Creek Animal Hospital is the kind of place every pet owner hopes to find. They don't just…read moretreat pets--they treat families with kindness, patience, and respect. They understand how much our fur babies mean to us, and it shows in the way they go the extra mile to make sure both pets and their people feel cared for. My dogs have received outstanding treatment here, but what really sets the team apart is the compassion that comes through in every appointment and every phone call. I trust them completely and am so grateful for the peace of mind they've given me. I cannot recommend them highly enough!

This is a very organized and clean and friendly place to bring your pet. These vets are…read moreknowledgeable, kind and gentile. Very patient getting to know the pets and getting them comfortable. I've been all over this area, they make you want to bring your pet there

Updated review: After a technician's error, Dr. Speed reached out to address the recent vaccine…read moremix-up involving my service dog. She accepted full responsibility without making excuses and clearly explained the steps taken to verify that my service animal would not be double vaccinated. I appreciated her honesty, professionalism, and commitment to correcting the issue and preventing it from ever happening again. Based on our conversation and the actions she has taken, I've accepted her explanation and feel confident moving forward. My service animal will continue receiving care at Trophy Club Animal Hospital. While mistakes can happen, if possible, always remain present while your pup is receiving treatment.

Affordable, caring, accommodating. Highly recommend!! Best vet clinic in the area. We have been…read morecustomers for years.

I've been taking my dogs here for over 10 years. I've never had any issues and Dr Bullock has…read morealways been upfront with my dogs condition. No over charging for unnecessary lab tests or X-rays etc. I will continue going to this vet for my dogs.

These people are great and I've never had a bad experience. I've taken multiple cats and a dog here…read morebefore. Dr Lindsey is very nice and answers all your questions, techs are friendly

My dog ate a cooked chicken drumstick bone, and I was terrified. This vet helped my dog in a time I…read morewas scared and helpless. Thank you to the receptionist, the techs, and the doctors for your efforts, and giving me the best advice. If anyone needs a vet in the Denton area, I definitely recommend 100%

I have been going here with my two cats since 2014. I always get great service, friendly staff,…read moreconvenience, and professionalism. You can tell that they care and love their job and all animals. I wanna shoutout to Dr. Cassie Epstein for being the primary doctor majority of the time for my two furbabies and being gentle and awesome with her care. Definitely would recommend this place.

My +18 year old cat - my emotional support animal - finally got too sick to go on. Dr Wood & Dr…read moreEpstein were so kind during the last couple of years of his life. I am still missing him terribly but the Drs & Staff here made things a little easier. I am forever grateful to them all.