The plastic surgeon coordinator / scheduler is extremely rude and condescending! Today, at 3:30, I called in asking to speak with a certain person (after leaving a voicemail twice in three days). The coordinator proceeded to tell me I was calling the wrong area and that every time I leave a message she has to forward my call (huffing and puffing). I proceeded to TRY and ask her what number I should be dialing on the IVR - before I could, instead, she just ignored me and transferred my call. I was unsuccessful in reaching my person I needed, so I called her back to let her know that if she tells patients they are directing their calls to the wrong, area she should also provide them with a solution ex: tell them where to dial and that she was extremely rude. She then said, "your agent is ready do you want me to transfer you now?" I said "I'd like you to not be rude and then transfer me nicely!" She then said "oh, sweetie, I hope you have an amazing day!" In a condescending tone, transferred me with no apology, and my agent I needed was not available. "Great staff?" Not the plastic surgeon coordinator! read more

I had an umbilical hernia mesh procedure done here at the recommendation of my primary doctor. At first I was very impressed with their communication prior to the appointment. I filled out the pre surgery paperwork, noting that I was allergic to OxyContin, Percocet and any other opioid. Not because I have an addiction issue, but because I am actually allergic to them. Like deathly allergic. I am also allergic to penicillin. I appreciate that they were also very transparent about the co-pay costs ahead of time. When I got there first thing in the morning the they quickly ran through the paperwork with me and I advised them that they didn't have my allergies listed. They corrected that and gave me a wristband noting them. A very nice girl then whisked me back to pre-op noting my wrist band and asking me to verify what my allergies were. When she put me on a gurney and gave me a warm blanket I noticed it had some gummy residue substance on it which caused me to raise my eyebrows. After that the anesthesiologist came in and gave me a rundown on what he was going to do which was reassuring. Then I met Dr Damore who barely looked at me while he gave me a rundown on what he was going to do during the procedure, and then in front of the nurse told me that he would make sure to prescribe me a minor opioid (I forget the specific brand) afterward to help with the pain. I told him that was a hard negative, holding up my wristband and saying I had already advised them at least twice that I couldn't take them. He finally looked up at me and said "Oh, well then alternate ibuprofen and acetaminophen every few hours for it." At that point I almost walked out but I was there so I said screw it, let's do this. The surgery went well. The day after my surgery I got a call from my pharmacy advising me that my (I'm deathly allergic to it) pain medication was all ready to be picked up. To say this troubles me is an understatement. read more

Arizona Advanced Surgery - View from pre-op. - Surgeons Near Me - Gilbert, Arizona

Frustrated as hell! Had a procedure and was discharged over 24 hours ago and I STILL HAVE NOTHING FOR THE PAIN. Before being discharged, the Dr. told my family member that she had called in two prescriptions. She also wrote them down on my discharge paperwork. I have called twice and have not gotten it resolved. When the surgery nurse called to check on me, I told her this. She advised me to, "keep calling and bugging them." Really? How is this even ethical? read more

Avoid this place like the plague. They don't care about their patients. They made us sit in the lobby for an hour while they verified our insurance and then wouldn't see us as the doctor had a lunch. Seriously! We waited months for that appointment. I'll be reporting them to the state board. read more

Wow! Dr. Casano and staff are just amazing! Everyone made you feel as though you were the only patient, and they were there to look out for your needs. The empathy the staff shows before, hopefully during, and after your procedure makes you feel relaxed and confident that your well-being is in good hands. The facility was clean and with ample parking. read more

Amazing office from front office staff to surgeon to back office. I hope my family doesn't need surgery ever again, but I will only use Arizona Advanced Surgical's team. So thankful for the life saving care they provided. read more

Dr. Oh did surgery on me. He's a pro. I would recommend him. He effectively communicated what was happening, what needed to be done, how and why. The staff was exceedingly professional. Got multiple reminder calls and follow up calls. The lady doing the money/insurance/payment breakdown is sharp! (thank you) Now that the surgery is done, looking back, I can see Dr. Oh was spot on with everything. If I had to do it again, I would go with Dr. Oh. read more

I had my appendix out on Feb. 16th 2017. Overall it was a good experience. I had Dr. Jennifer Reitz, and she was great. I came back here several weeks after my surgery and the surgical nurse checked on my incisions. All good! For my first surgery this was great. I would recommend Dr. Reitz. She was professional, personable, and kind. Excellent! read more

Arizona Advanced Surgery - Waiting room. - Surgeons Near Me - Gilbert, Arizona

My Review Dr Theodore S. Haley at Advanced Surgical Associates. If you are looking for an awesome surgeon; look no more. Dr Haley is the one. I can sit here for the rest of my life trying to express how good he is at what he does and I wouldn't even come close to the mark. He really......really... and I mean really knows what he is doing. I grew up meeting allot of doctors in my life; my dad was an awesome surgeon as well (God rest his soul), but Dr Haley stands out above them all right next to my dad in regards to actually caring for their patience. I never told Dr Haley this because I didn't want to scare him away, but I grew up with a phobia of needles. When I was 13yrs old I ended up punching my dentist in the mouth and ran out because he tried to hold me down and give me a shot. MY parents apologized for me and I was in trouble to say the least. Dr Haley on the other hand performed 2 surgeries for me flawlessly, and I never felt a needle from him once. Not even the first initial numbing one. He was there for me from the very beginning till our final visit. He answered any questions I had and explained each step of the process. If I ever need another surgery in the future, I will without a doubt look him up to see if he performs it. read more

Our experience with this practice was less than horrible and if I could base our experience solely on our interaction with the office manager, it would be a -0. My husband saw Dr. Bodily for a consultation and scheduled surgery 3 months ago. Today, my husband was ready for his surgery and an hour before check in, he received a call saying that his surgery has been cancelled due to Dr. Bodily's wife being in labor. We understand that life happens and exact timing for situations like this are unpredictable, however; there are 20 other General Surgeons on staff at Advanced Surgical Associates who could have taken on this surgery. Also, when my husband had his consultation and scheduled his surgery, Dr. Bodily already knew that his wife was pregnant and knew an estimated due date, it would have been nice to have a heads up that there was a chance that surgery could have been cancelled due to this life event. A lot of things in our life were rearranged in order to make this surgery date work, but apparently to this practice, their patients personal lives do not matter as much as their Surgeons personal lives. In my experience of working in the field, if something comes up where a Surgeon is unable to perform his or her scheduled surgeries, the other Surgeons in the practice come together to accommodate the patients. Not in this practice! After speaking with the office manager (whos by the way, professionalism is below sub par) we were told that she did everything that she could do and none of the other surgeons were "willing" to take on my husbands case. So basically in this practice, once you see a surgeon, you are tied to them until they retire or no longer work in the practice. This establishment has a very corporate feel to it. You are a number, not a patient! I highly recommend looking elsewhere for a General Surgeon. There are a lot in the valley and this place is not it!! read more

I could not have been more disappointed with how badly my reduction surgery came out, but worse than that--the way Testa handled it afterwards. I immediately mentioned that there seemed to be too much flesh on the sides and was waved off to tell me that it would round out. During my final appointment when I brought it up again, because my breasts look like airbags are attached to the sides, he decided to tell me it was my fault for being overweight. I have a history of disordered eating and the extra skin on the sides (which they sent me an estimate for fixing which was several inches) has nothing to do with the fact that I'm a little overweight. He did such a poor job I will have to once again go under and pay thousands of dollars to fix it without taking responsibility for his fault. It's been months and my breasts not only look bad, but they hurt! Even with the weight lost from him triggering my eating disorder. He barely sees you during appointments, doesn't discuss possibilities, and didn't offer to show before and afters. I highly recommend looking elsewhere if you want support should the surgery not turn out well. read more

Dr. Alvero Testa did my breast reduction in 2020. His follow up care was so poor that it resulted in a horrifically botched surgery. I had necrosis in my right breast and every time that I went to his office due to the excruciating pain I was only seen by his nurses/assistant. They misdiagnosed the necrosis for 3 months as just fluid and told me to ice it. The icing made the necrosis worse as it should have been treated with warm compress instead. I spent those 3 months in pain 24 hours a day and it was not taken seriously. The chronic pain was detrimental to my mental health and even led to suicidal ideation. I was only 19. 1 am now 24 and recently had a baby and every doctor/ultrasound tech that viewed my breast said it was the most severe case of necrosis they'd seen in their career. I even had a biopsy done because they were sure that just necrosis could not be that bad. It is truly that bad. The surgery done by Dr. Testa has impacted my quality of life drasticallv. read more

I was referred to Az Advanced Surgery by my primary care physician for a consultation. Scheduling was easy and prompt. Although I had to wait quite a while, when I did see Dr. Nathan Bodily, I was pleased with his professionalism and care. I would recommend him and the facility. read more

Kevin masur should not be a surgeon, I have had nothing but complications since my surgery, the scarring is horrific, Kevin masur may be the most unempathetic person on planet earth he has ruined my future and complicated my life so much DO NOT COME HERE YOU HAVE BEEN WARNED read more

After my c-section, I developed an internal infection that required surgery to resolve. Dr. Marini was recommended by another surgeon that my step-mom had used previously and trusted, Dr. Haley. He not only took excellent care of me during surgery, removing all the infection and putting in my wound vac but, he kept taking excellent care of me! I had an at-home nurse 3 days a week for 5 weeks. If she ever felt like something was amiss, Dr. Marini was quick to consult with her and see me whenever necessary. He didn't blink an eye when I had to bring my newborn daughter with me to appointments. He was always super friendly and understanding. He was super honest with me and still comforting. I am SO happy that he was my surgeon during an incredible difficult time, he brought me a lot of reassurance that everything would work out just fine, and it did! read more

I scheduled an appointment in July 12th, 2022 for a November 1st, 3 pm consultation. I had not received a reminder call the day before my appointment so called to verify, just to be told I was never put on the schedule. Michelle the previous scheduler was no longer there and I would have to wait for the next available which was May 16th, 2023. Even though it was thier office that dropped the ball, I was told they had NO WAY to fit me in sooner so I took the rescheduled appt of May 16th. I wait another 5 months to get a call 5 days before my consult (expecting this to be my confirmation call of my upcoming appointment) but instead it was to reschedule me another several months out I have now been waiting almost a year just for a consult for a tummy tuck (I have worked really hard to lose over 100lbs). This whole experience with this office has been so discouraging. Horrible patient care. Horrible customer service. read more

Arizona Advanced Surgery - Surgeons Near Me - Gilbert, Arizona

My father had an appointment to have an MRI and X-rays done on his back with the location in Apache Junction. We had to have him transported there on a stretcher because he's not able to get in a wheelchair yet. When we arrived they informed us that his appointment was cancelled somehow, rather than just excepting that and making us leave and pay to have him transported there again Sannah worked diligently to get us in and taken care of. Sannah and the Radiologist staff were all so helpful and professional. read more

Dr. Michael Buckmire performed colon surgery on me. During our first meeting, he carefully and thoroughly explained the surgery and the potential complications that could result. His demeanor was very professional and encouraging so I was comfortable going ahead with the surgery. At Banner Desert, the medical staff spoke highly of him and the care from them and Dr. Buckmire could not have been any better. An absolutely professional team with another successful surgery and recovery! I recommend him without hesitation! read more

I visited Dr. Testa and all went well. His assistant handled all the communications and scheduling with me. I was informed of what the procedure would cost after my insurance coverage and didn't pay a cent over what I was quoted. It's a clean office and the staff is professional. My incision healed nicely and I didn't have any issues or concerns with my experience. Highly knowledgeable staff and an easy to get to location. read more

I was more than elated by the quality and care by the entire staff that I am at a loss for words. I have avoided any type of medical needs due to past experience during my life in NY. The woman at Advanced Surgical Assoc. In Gilbert are true Angels. The comradery and skill as well as the care was amazing. Your passion to your patients is so appreciated. I have had bad memories but our Arizona nurses are exceptional. From the scheduling to preparation to release was handled as if I were a family member. I was so scared going in. Sleepless nights, bad scenarios running around in my mind all for nothing. Thank you Dr. Casano and the Advanced Surgical Team of Gilbert. read more

Dr. Testa was amazingly professional and not to mention his work is second to our creator!! All jokes aside had several facial reconstructive surgeries and I couldn't be more satisfied. Thank you read more

Had a triple hernia repair. The staff, nurses, facility was excellent in every way. Very kind, courteous and respectful. Highly recommend this surgery center and doctors there. read more

Dr. Reitz did a Good job as far as I can tell. This is more of a customer service/billing issue. Emergency appendectomy. The company failed to run my insurance even though I provided it in the front end. Sent me an astronomical bill initially so we had to go back through the whole insurance process again which was a pain and time consuming. They sent me a final bill for April 4th. I've called & left voicemails trying to pay the bill since the last week of March until today. Not once did anyone ever think to return my calls to collect payment. I finally got a hold of someone today & she tells me my bill was sent to a collections agency on 4/21. She doesn't know why they didn't call me back. I do... poor customer service & follow up. Now I had to deal w/a collection agency. If this hits my credit, they'll be hearing from me again w/accountability measures. read more

This was the worst possible experience you could have with a surgeon. Dec 22, 2017 I had a simple hernia surgery that should have been without complications. I was suppose to be out the next day. Instead I spent my Christmas in the hospital. During my procedure I was infected with MRSA. Other the next 30 days I was in the ER 5 times with stroke like symptoms. My doctor called me up two weeks later and said casually that my culture came back MRSA positive. Over the next year I have been to this office about 20 times. The hole in my stomach never closed! Each visit they happily slammed my insurance and then shrugged her shoulders and said "I don't know why you haven't heeled yet". No referrals to specialists. No options. No suggestions. Just a dumb look on their face along with a shrug. There is a ton more of details to this story that would shock you. Instead I am going to conclude this review with BEWARE. These people are incompetent in every way! To add insult to injury here we are in Feb 2019, 14 months later and the MRSA is back. I just called to see if they would call in a script for the exact same antibiotics that worked before...they told me that I needed an office visit so they can slam my insurance again. Unprofessional and incompetent. read more

Arizona Advanced Surgery - Fun to get MRSA not once but twice in their care - Surgeons Near Me - Gilbert, Arizona

All very sweet and caring I want to specially thank my anesthesiologist because I was so concerned about my eyelash extensions falling off and he didn't think I was insane and made special effort to avoid them. Overall very good and made me feel comfortable. read more

As a patient of Dr. Testa's. I cannot recommend him enough. He and his nurse are amazing. They really took their time and answered all my questions. Dr. Testa was very professional and caring throughout my whole surgical process. The office as a whole is friendly and clean. I had my surgery on site at the surgical center and had a great experience there as well, the staff is very professional and caring. read more

Dr. Reitz and the rest of the crew did a great job with my surgery. From the initial office visit, all the way through the day of surgery and discharge, their physicians, nurses, and office staff were very professional, friendly, and on-point. I can honestly say that I didn't experience one issue throughout the whole process, which is a rare thing these days. Hopefully, I won't have a need for their services in the future, but if I do, I shall definitely be returning to their facility! They run a tight ship! read more

Dr Haley was amazing. Staff was professional. Surgery center was clean. Although surgery is unfortunate, they made the process stress free and comforting. read more

The first day I met Dr Testa and his nurse Angie, I knew I was in good hands. I was impressed by the way they had already reviewed my history and they had an action plan for me. The pre surgical care, surgery and post surgical care went smoothly. I loved the "bedside manner" which they both exhibited. Actually sitting down with you so you could voice your concerns. I know I will need follow up surgery and I will definitely be seeking them out again. I highly recommend Dr Testa at Advanced Surgical Associates. read more

Wow. Never done this before. After care sucks. 2 weeks after surgery had appointment for follow up. Meet with PA. She was totally uncaring and unsympathetic. Like take aspirin and good luck. 2 days after seeing her pain got worse. Called her told pain worse. Again take aspirin and good luck. Would not do this surgeon again because of the people doing follow up. Would not recommend. read more

This is a nice place except for the Administrator, Spencer Jones. I was to have some long awaited surgery today. I dared to question their policy of collecting the 20% deductable up front. My insurance company instructed me not to do this as the nuber is usually wrong and I would need to get a refund for over payment to the facility. Their contract specifically says the facility is to bill the insurance company, then bill the patient for the balance after surgery. Jones came out of the back like a screaming lunatic telling me I did not know what I was talking about. He handles contracts and I don't know anything. He then tried to cancel my surgery. I informed him that only the Dr could cancel a surgery so he proceeded to interupt the Dr who was with another patient, telling her that I ws disrupting and wanted to cancel the surgery. The Dr did not want to get involved at that moment, and agreed to cancel. So now Jones comes out practically chest bumping me to get out of the facility. It actually got worse after trying to resolve the issue with him sticking his finger in my chest and face yelling at me out in the lobby. And I'M the disrupter?? This guy should be a bouncer in a bar or work in some low life collection agency. never again. My Dr. decided to use the Hospital instead of having this nut job treat her patients like this. read more

Dr Alvaro Testa Jr RUINED my breasts and a year of my life! I had bilateral breast surgery from Alvaro Testa Jr and he left me with lopsided, asymmetrical, sagging skin! One implant displaced 2 inches lower than the other, areolas different shapes and locations, sagging lax skin on one breast, wrong size implants. I've had 3 plastic surgeons review my case to date all of which confirm that the surgery performed by Alvaro Testa Jr was extremely lacking in ability. I asked the Dr to fix the OBVIOUS mistakes and he was condescending and told me to get my priorities straight. He also told me that he was incapable of doing any better than he did. I reached out to the CEO of Advanced Surgical Associates and requested a refund of the $7,000 that I paid and the CEO refused. I've been ignored by the company and the Dr as they are just trying to brush me under the rug and go away. I refuse to let another woman experience what I am. Now I'm faced with revision surgery upwards of $20,000 to fix Dr. Testas poor work yet he won't take any accountability! The lack of skill set and empathy of Dr. Alvaro Testa Junior and Advanced Surgical Associates is absolutely repulsive and this entire company should be put out of business! I will make it my personal mission to spread the word since neither Dr Testa or the CEO have made any attempt to rectify this horrbile situation! read more

A year ago I suffered from a severe case of complicated diverticulitis, and I was so fortunate that my PCP brought Dr. Theodore Haley to see me as a surgical consult. Dr. Haley is highly skilled, knowledgeable, personable, and one of the kindest people I have ever met. His follow-up is impressive - so impressive, in fact, that my home health nurse is now recommending him to her patients (including family members)! He is truly invested in the health and well-being of his patients. In addition, Dr. Haley's entire staff is as professional and kind as he, from the front desk to the back office. A review of Dr. Haley has to include mention of Laura Fallin, Dr. Haley's Medical Assistant. She is amazing at dealing with insurance and disability paperwork in a timely manner, which relieves a great deal of stress from an ailing patient! Requests for painkiller refills are also very prompt, and she managed to rescue me from a horrible Skilled Nursing Facility! Again, my home health nurse commented repeatedly on how nice Laura and others in the office are, and how quickly they return calls. If you are looking for a top notch surgeon that embodies human kindness, please see Dr. Haley. I actually looked forward to my visits to his office with anticipation! read more

I had breast reduction surgery with Dr. Testa. I gave two stars because my incisions were clean and did not get infected. He did not get more stars because he messed up the shape of my breast. Three times before surgery I mentioned about my side area and he would nod and said it would be taken care of. He did not! I mentioned this after surgery and he just shrugged his shoulders like he didn't care. I now have to look for someone who can fix this. Very disappointing. read more

I was having pain in my gallbladder for a month finally had testing done and shown it was my gallbladder going out. I was referred to dr. Reitz by my PCP. Called got an appointment same day dr. Reitz explained everything to me and able to get me scheduled 2 days later. I explained to her I was also nervous about my appendix going next and she was able to remove that as well due to my endo! After surgery I was in a little pain and she had no problem making sure I was comfortable. I will recommend her to everyone who needs a general surgeon. Very nice well educated lady! read more

Doctors are very professional and understanding. The office is clean and staff is very nice. They were able to take care of the problem.

Dr Haley was amazing with my father. Very professional, helpful and friendly. Both visits we were kept waiting for over an hour so -1 star for that. read more

Had to have my gallbladder out unexpectedly...Dr. Reitz was the surgeon on call. 16 days post-op and I feel absolutely AMAZING! I have no evidence of surgery and no scars! She was amazing before and after surgery, being sure that all my needs were met. The office staff has been fabulous in taking care of all of my needs. I highly recommend them! 5 stars aren't enough! read more

I had the best experience at their office in Gilbert. Dr. Damore is an excellent surgeon! He has a great team. I recommend them to anyone.

Dr Reitz is amazing and I would recommend her to all my friends. Amazing hernia repair and care- thank you!