I lost a wheel while traveling down the freeway which caused damage to the axel. Once my vehicle…read moretowed to Crash Champions Mike Magalla took over from there. He provided us with continuous communication on where they were in the repair process as well as an expected date of completion. The repairs were seamless and my vehicle was returned to me washed and ready to go. I hope to not need their service in the future, but if I do we will be a repeat customer. Highly recommend this company. Oh, and they also arranged for a rental while my vehicle was being serviced.

Front corner bumper in our CRV smushed in, including camera... etc…read more Good as new. Easy, fast. Very reasonable.

I have ignored getting my spark plugs replaced for a while until I noticed my truck was struggling…read morecommuting to work. I bought the parts thinking I could do it myself but I work 6 days a week so I couldn't. Was looking around Scottsdale area and called them and asked if they could get it done the same day I called. Considering it was a Monday and close Sunday of course they would be busy BUT they let me bring my truck in to see what they can do and 2 hours later, truck is don't and better than before. Plus hundreds of dollars cheaper than big boss me mechanics. Even though the staff was frustrated adding in another car on a busy day, they made it Work and were very kind about it.

Eric and crew are always honest, fair and reliable. I appreciate and trust the work they do…read more Whenever I have an issue with my car, I know I can call them and they will get it taken care of for me. Highly recommend!

We lost our rental car keys halfway between Sedona and Phoenix and were concerned about missing our…read moreflight. Uriah, the town truck driver arrived in plenty of time to get us to the airport and dropped us right off at the sky train. He couldn't have been more kind and friendly. We appreciate such great service and were very grateful to him for taking care of us!

As I previously stated run from them. My son's car was damaged and they did it. The zip ties had…read morenothing to do with the bumper. The zip ties are on the undercarriage. The fact that this company doesn't take accountability is disgraceful. The driver has no clue how to tow a lowered vehicle. He struggled for 30 minutes to even get it on the ramp and during that ripped the bumper off. Told my son that he did it and it was going to come out of his paycheck, he admitted it and then lied when he got back to their shop. This business is a mess and clearly doesn't know what they're doing. So don't risk having your car damaged end of story. What you should review is how unethical your business is, and the fact that your driver admitted to my son that he damaged his car and now he's lying.

My car was literally up in smoke and had to be towed to Chapman Ford. Tim Beal took my call and…read moreassured me he would get it looked at right away. He and the entire team went above and beyond with the repairs, and especially the customer service. I felt completely comfortable throughout the entire process due to Tim's updates. My life is very busy and not having my car could have been an inconvenience in both my work and professional life, but they made everything so easy! I highly recommend this service team, especially Tim.

My service writer Rick Poole, did a great job getting my brake inspection completed quickly and…read moreback out on the road. Scheduling of the appointment was easy and flexible. Chapman Ford has the service department in the valley by far. Thank you Chapman Ford, Michael

Had a great experience working with Penske Rapid Repair for a windshield replacement. I typically…read moreservice my vehicle with BMW North Scottsdale, but since they don't handle windshield replacements in-house, they recommended Penske Rapid Repair. From start to finish, the process was smooth, organized, and surprisingly fast. Shortly after my BMW service advisor submitted the request, Penske Rapid Repair contacted me and explained the entire process, including filing the insurance claim and providing the referral number once approved. After the initial phone call, all follow-up communication was handled through text, which made everything very convenient. I provided the referral number on Thursday, insurance approved the OEM replacement the following Tuesday, the windshield arrived on Thursday, and I was scheduled for at-home service on Friday. That turnaround time was impressive. The technician, Jesus, arrived just a few minutes after the scheduled service window and was extremely professional and friendly. The replacement itself took about 45 minutes, including calibration of the vehicle's sensors with the new windshield. Afterward, he provided a pamphlet with post-replacement care instructions along with a 40% off coupon for future repair service. He also explained that the replacement included lifetime windshield chip repair, which is a fantastic added benefit. A few days later, I noticed the windshield wipers weren't working and discovered the wiper arm bolts were missing. I texted Jesus on a Sunday expecting I'd hear back Monday at the earliest, but he responded quickly, apologized, and immediately helped troubleshoot the issue. He suspected the bolts and covers had been left under the hood, and sure enough, that's exactly where they were. He then walked me through reinstalling everything correctly over the phone. Even with that small hiccup, the level of customer service and professionalism was outstanding. Penske Rapid Repair made the entire experience easy and stress-free, and I wouldn't hesitate to use them again or recommend them to others.

After being involved in a car accident, I took my vehicle to Penske for repair. The team was great…read moreand my vehicle was repaired in the time frame I was told. They value each customer and deliver quality service. My car was returned in pristine condition, you'd never know it was even hit. I recommend Penske for anyone who needs their car repaired. Great team and service!

I talked to Jason on the phone about installing a hitch and the electrical for a mobility scooter…read moretrailer. I understood him to say he had to order the electrical and it could be installed as early as Friday if it arrived by then. He quoted a price that was lower than other places so I pursued it. He asked for my credit card to order the parts and texted me the address. He took my email to send the receipt. The next day I had to cancel the order due to my mother's decision to not get a scooter. When I called to cancel I learned that he had charged my card for the entire job of over $539 and not just for the parts. He informed me there would be a restocking fee of $190.00. He told me this was stated in the receipt that was emailed to me. So improvements include: stating up front what the return policy is, not charging my card for the entire job rather than just for the parts, and charging for the work and the rest of the parts after the job is complete. I'm very disappointed in this business practice and would not recommend this place.

I have utilized my adopted hometown Uhaul on a few occasions in the past, but never on a need it…read morenow basis. This location could not be more convenient and the staff more friendly and accommodating. As a planner, I was ill prepared for this move and between the Managers Robert and Kathy guiding me through the process, to the Uhaul App giving me access to affordable labor to help out, my move was actually a pleasure. Yes I said that. A move was actually fun.

We had a fabulous experience at AutoWits. We drove a car across the country and after arriving we…read morehad an issue with the AC. AutoWits got us in immediately. They communicated what they were going to do and updated us on the process and pricing. They sent us pictures of the issue and they answered all our questions. I highly recommend!

Not sure about the other reviews for autowits but....my experience was completely different. I…read morebrought my gladiator in to change the original oil cooler out for an all metal. Upon picking it up, the check engine light was on. I then embarked on an extended RV trip towing the jeep and once it had approx 100 miles on it I started smelling a pungent odor. The. Shortly thereafter, my check engine light came on while in Napa. I took it to the jeep dealer and they found that the part used was not an oem part. It leaked oil all over my entire vehicle causing a 3 day delay in my trip. Autowits said there was a warranty but it only covered the part and labor. Their shoddy workmanship was discovered by the dealer as a missing clamp, a pinched and cut hose, another hose connected by the wrong clamp and a missing bracket. I produced pictures of the poor workmanship and spoke to Sonny and he denied responsibility saying the pictures showed him nothing. This shoddy workmanship has caused a 3 day delay waiting on parts and almost $2000 out of pocket in addition to their "warranty was willing to pay. When I asked why and for them to pay the difference, he hung up on me. GOOD LUCK AND CHECK THE PARTS THEY USE AS THEY ARE SUBSTANDARD.

I've had a great experience here so far. Everyone has been very friendly, understanding and…read morehonest. I look fwd to seeing their new remodel of their building once it's done. Currently, everyone is working out of office trailers. While my car was being serviced, they still made the waiting room very comfortable. Thank you.

I'm not sure if this place is out of their mind or what but they definitely seem so. Plus staff…read moreseems condescending when you question their ways. Unfortunately they don't list their pricing on some cars (always a bad sign). Anyways they were near by so I called up and they informed me they ask a certain amount over the msrp on their cars. When I asked if he meant a different number he laughed and to summarize said if i can't afford their mark up then go to a different dealer. Anyways went to a different dealer and saved thousands with a few goodies added on. Going to sign the paperwork tomorrow No need for your sob story reply Kenny. Your team told me to shop elsewhere because I didn't wanna pay your 10k over sticker and I did. Got a way better deal with nice people. Saved myself the headache.