We came in to order a new mattress and Ken was very helpful and knowledgeable about the unique products that are sold here. They offer all natural latex mattresses which are supposed to provide more support than memory foam. There are different bed to lay on and try out. You choose a base for the mattress, and then select a pad to go on top. Then you zip the entire thing together and you have your mattress. This is nice because then you can select different firmness levels for each side. They offer delivery, setup and removal of old mattresses for $85 which is convenient, since getting rid of mattresses correctly isn't always easy. The value of the mattress seemed good too. We only ordered the mattress a week ago, so I'll have to update this to let you know it is. read more

See all

Purchased a quilted mattress cover only to be surprised that it was HALF a mattress cover. No clear description or picture indicating that the bottom is a thin mesh. Seller is intentionally trying to mislead customers. Scummy. Pay a little more and buy from a better vendor like SleepEZ which sent me a complete cover. Edit: Lowered review to 1-star after the terrible customer service. read more

One of the reasons I bought this mattress was to cut down on allergies and b/c of (what seemed to be) a good warranty. However, my mattress is now disintegrating, causing fine particles to get on everything. It's ongoing and doesn't mix well with allergies. Ken, at Arizona Premium Mattress, said this issue isn't covered by the warranty and, quite frankly, came across a bit sarcastic. He said all rubber will do this and to vacuum it up to fix the problem. Of course I've already used a vacuum numerous times, but that doesn't help when it keeps disintegrating. I'm disappointed this wasn't explained on the front end and in the response. I'm also sorry for all of the people I've referred to this company. I certainly will not refer any more. read more

Arizona Premium Mattress - Mattresses Near Me - Phoenix, Arizona

See all

5 stars for customer service, quality, selection, and value. I spoke with Ken a handful of times over the course of a couple months. He patiently listened to my situation and provided expert recommendations. His assistant Vanessa was also very helpful. I eventually purchased a 6" core and two 3" toppers. All blended talalay. Used them to make a custom bed. Been sleeping on it for over a year. It's the most comfortable and supportive bed I've ever had. Thank you! read more

Very disappointed. I bought the recommended density for my weight and sleep pattern. It was the 10 inch Talalay medium densitity mattress. I am literally bottoming out on the bed platform. Called owner with concerns. He basically brushed me off and said it was my imagination. I am in the process of shopping for a 3 inch firm latex topper to keep me off the platform. read more

Ken is a good person however I didnt see the warning on the latex mattress that I bought and I tried to return it. It has 6 inches of 36 ild tallalay and another two inches of another firm foam. I need a very soft feel and it is just so hard. I tried adding 3 inches of Kens regular foam but it still is too hard so I had to add 6 inches of 5lb memory foam and 3 inches of 32 ild latex. I WISH THERE WAS A WAY TO RETURN IT EVEN AT A DISCOUNTED PRICE SO i CAN DO IT RIGHT. I tried to vacumn the mattress flat with a shop vac and it didnt work . I wish it came in separate boxes. read more

Did a TON of research and ordered soft talalay topper from this company. Ship time was about 2 weeks to NY. The topper is soft but supportive and feels durable. I LOVE IT after a month. I am a weightlifter with shoulder and back pain and the 19 ILD talalay 3" topper is very comfortable for me @ 170 lbs. Very cheap, my $1200 all-latex DIY queen mattress would probably have been at least a few hundred more without people like APM. I heard their customer service is bad and shipping may be inconsistent but it's a small company and you are getting a big discount by cutting out the middleman so keep these things in mind and do your research before you buy anything from them. If you know exactly what materials you need for your bed, they are the cheapest option for quality latex mattress components. Just try to make sure you don't have to do a return. read more

I found a price error on their web site that would have provided me with and addtional $100 savings I called the error to their attention, and ask for the posted price,they promptly corrected their page but would not honor the price, I'm choose not to do business with someone that is not honorable!! read more

We were on the search for an organic, non toxic mattress and came across a recommendation on Reddit for Az Premium Mattress. Since we live in the valley we decided to head to the showroom and try them out. The owner, Ken, was very knowledgeable and helpful. He thoroughly worked with us and explained the differences between the styles of mattresses, the costs, and things like durability over the years. My partner and I ended up getting a medium firmness coil based mattress with a latex top, softer firmness on one side and medium firmness on the other. We LOVE that we could get custom firmness mattress that suited us both. We have been sleeping on our new bed for one month now and absolutely love it. Our sleep has improved greatly, and it is incredibly comfortable. It has the perfect amount of push back to leave you feeling supported in all the right places. We also purchased the latex pillows which are amazing as well! Delivery of the mattress was a breeze. It was delivered to our house for a flat free, the driver helped set up the mattress and took away our old mattress to a recycling facility for mattresses. Overall, we are thrilled with our mattress! Definitely recommend!! read more

I ordered a King Bamboo Mattress cover (80 inches x 76 inches).  Received a cover that is much smaller than a King size - it measures only 74 inches x 72 inches. The seams/edges are rigid and there is zero stretch possible. Sent the company pictures showing the dimensions. No one at the company picks up the phone or returns calls. If I post on their facebook page, someone immediately removes the negative post. I just want them to send me the right sized mattress cover. Is that too much to ask? read more

See all

Me and my wife are very dissatisfied with our purchase. After just 5 years their blended latex mattress as you can see is failing. I contacted the owner Ken Hightower via telephone and email and he seem polite and requested photo to be sent to him. After receiving photos from me he indicated that the mattresses would be replaced. The only problem is that it has been 75 days and we still haven't gotten our replacement. I indicated to ken that I have health and back issues and that the way his latex mattresses sunk that it is very debilitating to sleep this way. I don't know how long this person expects me to sleep this way but it's not what you would expect from a company of that size. Mark M. read more

See all

The owner really knows what he is talking about. Great family atmosphere. I bought a nice mattress for home and then also got one for our rv. read more

We Ordered a 100% Natural European Talalay Mattress customized exactly how we wanted it. Each side of the bed is completely different (med/firm for him, soft/plush for her) and works perfectly for us. Ken was great to work with and gave us an excellent price. If you are considering a latex mattress this is a great company to buy from. We've had our bed for about two months now and absolutely love it! Would never go back to a regular mattress again. read more

I've had the ultimate hybrid mattress for over a year now. It took me a couple of months to get used to the foam top as I had only slept on regular mattresses in the past. I now fully appreciate the mattress and am very satisfied with my purchase. This is the best mattress I have ever had. read more

Legitimate outfit. I ordered a latex topper (from Phoenix, AZ to Los Angeles, CA) and got exactly what I ordered in a few days. Their chat support can be responsive some times and unavailable at other times. I found this company through their helpful online guides. I ordered the natural talalay 19 (soft) and would say it's a tiny/tiny bit too firm if you're a lightweight (140lbs) side-sleeper like myself. I still like it a lot and will keep it. read more

My latex full size mattress just arrived from Arizona Premium Mattress and I could not be happier. I recommend this company highly. I ordered the total latex, firm bottom and medium firm top and the purchase was seamless. The best part of the purchase is the transparency of the purchase. I looked at a lot of mattresses online and this is the only one that comes in a zip-up cover so you know exactly what you are getting. Gail in Washington State read more

First, let me start by saying that my husband and I are INCREDIBLY PLEASED with our new bed! I researched mattresses online for days. I was overwhelmed by the majority of big box mattress retailers that just want to sell you poor quality materials at a premium price. I didn't want to get swindled by a pushy sales person, so I continued to educate myself about the different types of materials that are used in mattress production. This lead me to discovering latex mattresses and the benefits and longevity of using this material for a bed. When we met with Ken at Arizona Premium Mattress Company, I knew within 10 minutes that we would be purchasing a mattress from him! He is extremely friendly, laid back, and provides expert knowledge about all different types of mattresses. If you value great customer service and full transparency when it comes to the product you are buying, you will be so pleased with the experience of purchasing a mattress from Ken and his team. We decided on a blended Talalay latex mattress with Medium/Firm cores and a 3" plush topper to replace our 13+ year old sagging pillowtop mattress. Our new latex bed has given us the best sleep of our lives. It supports the body extremely well and the slight push-back from the latex feels great. I am only 110 pounds and I sleep on the firm side, and while I do not sink into the mattress at ALL (my preference), I do not encounter any sore spots throughout the night - it's firm without being hard. My husband sleeps on the medium side and it is the perfect balance between a soft luxurious feel that contours to the body, and supportive firmness for ideal posture and alignment. We also use two of their latex pillows and enjoy them so much that we plan to go back and buy two more! We were quoted 3 weeks for delivery (local) and our mattress arrived in 2.5 weeks. The delivery guys were super friendly, fast, and handled our mattress respectfully. They removed our old mattress and had the new one set up and ready to go within 10-15 minutes. Thanks guys! If you want a high quality mattress at the best possible value, you can't go wrong with Arizona Premium Mattress Company. We are customers for life! read more

Got a king talalay mattress with cover and 3" top. While I don't sleep around much, from my limited experience this is the best bed I've ever had. Our previous mattress got firmer with age. It had a nice plush feel for a fraction of an inch and then solid. This latex mattress has a much more uniform give. I looked for other sources and few seem to provide the same quality as this company and those that do are much more expensive. read more

I am so thrilled ! The bed is a dream ! It is wonderful I have done a lot of research as most people have. I looked on line, made phone calls and visited 4 mattress companies in my city. I needed a bed that was firm enough for my back but soft enough as I am a side sleeper. I wanted to spend less than 1,000.00 For a double bed. I wanted a well made coil bed with a thick tallalay topper. The bamboo cover is soft and cool and luxurious. The quality is outstanding I ordered it a week before I left overseas. It came after 3 weeks. Perfect timing ... as I asked for. Easy for one person to assemble, I did it myself. But from this company You will not be disappointed. read more

Purchased a custom mattress for our RV with a Murphy bed. Great customer service and the mattress is of great quality. The showroom was very helpful. read more

LOVE our mattress! It's not as professional a process as buying from a big box store...but when you're getting this level of product for such a discounted price - who cares?! We bought a hybrid and it came in two separate packages, but was easy to put together...in fact it felt like we were hand-crafting our own bed (in an incredibly slacker-like way!) ;-) Recommended! read more

In 2000, we needed a new mattress. Thinking back to the internet (especially shopping!) in 2000...what was I thinking looking at a MATTRESS online! Somehow, I came across Arizona Premium Mattress and called for more info. Ken Hightower answered the phone; at the time, I didn't realize he was the owner! He has answered the phone every single time I've called. That kind of phenomenal, caring customer service is one-of-a-kind. After many conversations I ordered a king size mattress with a medium side and a firm side - Ken said that since my husband and I both like the same firmness, but there's a nearly 100 pound difference in weight, it would feel about the same to both of us. Though not inexpensive, the mattress was a lot cheaper than the one we were replacing after 10 years (a "premium", $$$$ mattress that went "parallelogram" on the sides, leaning to one side). The mattress arrived in a giant, unwieldy box. Once it was finally upstairs, we were in love with it! We moved to Hawaii 3 years later and put that mattress in storage, missing it every night! 10 years later, we pulled it out of storage where, unbeknownst to us, it had slid down, folded in half...like a taco for 10 years! Shocked, we found that it was as good as new! We put it in my parents' guest bedroom where we sleep, twice a year for a couple of weeks, we sleep wonderfully. Fast-forward to 2020, my husband began having severe back spasms and finally agreed with me that we needed a new mattress. I researched exhaustively for just the right mattress. There were so many unknowns and according to Consumer Reports, the claimed firmness of box mattresses is extremely inaccurate. I convinced my husband that we should duplicate our beloved mattress from 2000. I called Arizona Premium Mattress and Ken is still answering phone! After getting a shipping estimate, we decided it was well worth getting a mattress we knew we would love, and that would last us the rest of our lives! The king mattress now ships in 3 boxes (2 with 1 twin latex mattress each and 1 with a latex topper and the cover); much easier to deal with. The mattress is firm and supportive, yet not hard at all. I love that it's only 9" thick so I don't need a step stool to get in bed any more. We don't have A/C, live in Hawaii so we really appreciate that the mattress is so well ventilated that it doesn't get hot at all. I have asthma and my husband has lots of allergies so the completely natural, allergy-free nature of latex is perfect. The bamboo cover helps as well. We sleep really well on this mattress and my husband's back is much, much better. Almost every night he comments how happy he is that we bought it. Latex mattresses are worth the price! They're more than many bed-in-a-box mattresses and less than many "premium" innerspring mattresses. Latex DOES NOT have any noxious odors! We couldn't smell it while we were assembling it! 0% odor while sleeping on it! I do recommend watching all of Ken's videos about assembling the mattress. It's not difficult, but you need to expect it to be a tight fit (who wants a loose cover!) and how to work the mattress into the cover. Ken was extremely helpful on the phone with some tips as well. I think it took us less than a half hour to completely assemble it, ready to sleep on it. If I could give the mattress and customer service 10 stars, I would! read more

See all

From the very beginning we've had such a positive experience with Arizona Premium Mattress. My husband and had been searching far and wide for our perfect sleep enabler, after years of sleeping on an old coil spring mattress with a too soft memory foam topper. Our bodies ached, we didn't sleep well, etc. And if we were going to get a mattress... well golly gee it was going to be the best, natural mattress in the world... within our budget. We embarked on a holy grail-style adventure, hopping around from organic mattress store to organic mattress store. Some experiences were better than others (see my other reviews), but the costs were just extravagant. One weekend, we took a romantic getaway trip to Sedona. On our way back to L.A., I randomly googled mattress places near Phoenix. I called Arizona Premium Mattress. While their store wouldn't open until 9 or so, they were willing to let us sneak in early for a private tour. First class! We met the upholstery guy, Kenny, who was just a sweetheart. He showed us their small but perfect selection. As soon as we lay down, we looked at each other and just knew. This wasn't like the other stores, where we had to bounce from bed to bed, uncertain. We met the owner, Ken, signed up for the pillow deal (check their website), ordered the mattress, and away we went. In a few weeks, the mattress came in 3 big boxes. It was Christmas morning all over again. A few stuffs and zips, and snap, we had a new, beautiful, natural latex bed with a beautifully soft bamboo covering. It was mid-day, but we hopped into bed like nobody's business. And napped, and napped, and napped. I swore over and over again to my husband, "This bed smells like vanilla ice cream in a freshly made waffle cone!" It still does. I sleep like a baby, I adore taking naps now, and my husband no longer has shoulder aches from sleeping on his side. We're looking forward to getting mini-mattresses for little ones to come. I want my babies to have vanilla ice cream dreams too. read more

Although I didn't end up staying with the mattress, the company was super friendly and gave me no trouble. It was a hassle free return. I wish all companies were this honest read more

I'm a customer for life. My family has been sleeping on latex since 2007 and we're so grateful for Ken's company in Phoenix. Latex mattresses are worth buying, especially from here: Unbelievable product, great value, helpful owners, excellent customer service. Worth driving up there from Tucson. I've recommended them to all of my family and friends too. Very practical mattress system: My husband prefers extra soft, and I prefer medium-soft. After sitting and laying on different softness levels, we customized our King-sized mattress using Twin-sized foam cores at different softness. They assembled the layers as we requested and zipped everything up in one king mattress cover. We're so thrilled and thankful to jump into such a comfortable bed that we can count on for a good night's rest. Thank you! (We bought over a year ago and apologize for writing such a late review) Low overhead: The showroom itself is essentially a warehouse with a small office that has 3-4 different beds on display. The product is itself is pure latex, so you're actually just laying on different combinations to determine how soft or firm you want it. The owner spoke with us for a long time and processed our transaction himself. To me they appear to be a very practical company that sells extremely practical products. Very positive customer experience: I'm all about getting the highest value possible and am overly happy with my purchase. Both he and his wife are very personable and professional. They can also cut the foam to whatever size you need, for whatever reason (they cut a topper to 5' for us and gave us the remaining piece upon delivery). Thank you all for helping us sleep well. read more

We purchased our mattress a few months back from the owner Ken. We had each side custom made, one side firm the other soft. After 1 month we decided that 1 side was too firm. Called Ken and he said bring in the topper and lets try a #19. Took it back brought it home and wala, sleeping like a baby. Ken and his crew run his business the old fashioned way. Customer service is top notch. Think about it, a custom made king size mattress from earths bamboo for under 2k. Doesnt get any better then that. Oh yea, 20 year warranty too. read more

I like the mattress. The problem is they set the mattress so high that I cannot get into the bed without stairs. I have called them daily this week to come back and reset the bed as I fell and fractured my back. They have never answered their phone nor returned my phone calls. read more

Bought a cotton mattress cover for my latex mattress. Quality seems goo but would buy elsewhere due to slow shipping and mediocre customer service. Details- Pros: -Cover seems like pretty good quality. It does say organic cotton and is pretty soft with no smell. With much struggle, it did fit my cal king mattress. I think it's supposed to be tight though. The zipper is pretty flimsy (tiny and plastic), but since it will hardly ever be used it's probably ok. Cons: -Didn't arrive until nearly a month after ordering. The online store said 'availability: usually ships in 1-2 weeks'. They didn't actually ship the cover until over 3 weeks from placing the order. -The contact information supplied with my order confirmation email was not correct. I submitted a status update request using the form and received no reply. After 2 days with no reply I called the phone numbers listed on the contact form and was asked 'why are you calling here, online orders are totally different people'. I was then given an email that is not listed. At least I did eventually get a reply via the email address. read more

My king size is 4 years old and I am a BIG man. 420 when I bought it... Now down to 240. It shows NO signs of wear. No sagging, depressions, bunching, lumps or anything and I do the routine maintenance (turn it whenever I remember to), and it has performed magnificently! No squeaks! No noise whatsoever! The bamboo cover is as clean and fresh as the day I placed it, not a stitch has come undone and I consider this to be the best investment I ever made for sleep, health, complete loss of back and neck pain and life itself. FIVE STARS! WILL BUY AGAIN! Great company to do business with, as well. (Thanks, Ken! You sold my Mom for her posturepedic frame!) read more

We received our king sized wood mattress foundation and, after waiting two weeks for the mattress foundation to arrive and assembling it, we realized it doesn't fit in our bed frame, the foundation is too wide!!!! So I called to get resolution and they're company is closed from July 1-9! Now what do we do?! We have been sleeping on a small camping mattress for two weeks and we desperately need to sleep in a real bed. I checked the specs on the web site and the bed frame is in fact 1/2" wider than the dimensions listed so it is not our bed frame. This is the first time I have ever written a bad review about a company, we own a small company ourselves, but I am so upset right now that I needed to let others know to watch out! read more

UPDATE: 9" King Size, blended mattress. Its been a year since we purchased our Mattress from AMC in 2014,we still love it! It was honestly THE BEST purchase ever. The price is fannntastic and so is quality! Husband and I are still very happy, no indents on the mattress, still in great shape! I've boasted about this (and all latex) mattress to all my clients and referred several to Arizona mattress co. Thanks Ken and team. I will NEVER sleep (or buy I guess) on anything but latex every again. BTW. Note on mattress smell, there was very slight (strangely pleasant) "latexy" smell to it when we received it, it dissipated within a month, now there is none, of course. _____--Previous-______ We ordered the adjustable bed, shipped to florida, Kens co came highly recommended, we were concerned About buying something so.expensive and important online, but this has been a fantastic decision. I called az mat co with lots of questions, Ken answered. He explained everything to me in detail, answered every question and was very nice. I wanted to get a medium but he suggested a soft, and i am def glad we got the soft, its just right for 2 140 lb people. Mattress had arrived in a timely matter, we were very happy with the quality of the layers and the cover. Sleeping on it was fantastic, even though our bed was just manufactured(blended latex, king, 2" topper) it had no smell whatsoever, and im extremely sensitive to smells. AND we used a 5% off coupon code. This is trully a fantastic buy and i love it, thank you az mattress co. I will review through time, i do expect it to hold up well read more

I have been to many different mattress companies over the years with my family and by myself and I can tell you that the sales reps at most of those places didn't care about you one iota after the sale. This however is 'not' the case with Ken Hightower at Arizona Premium Mattress Company. Ken took the time to not only get to know me and my needs, but he helped me to understand the way I sleep as well. He took that information and with his vast knowledge of his various products and product lines. (i.e., mattresses, toppers, pillows, etc.) and was able to recommend something that would truly give me the best possible sleep. What truly sets Arizona Premium Mattress Company apart from its competitors; is the extensive knowledge of its staff, as well as the ability to 'customize individual mattresses from the core up'! Please go back and read that last sentence again. What a novelty! Who would have thought; an individualized approach for individuals?! Arizona Premium Mattress Company that's who! If that in an of its self wasn't enough of a reason to check them out this should be the kicker! Every mattress Arizona Premium Mattress Company sells has a 60 day free trial. That way you're not just guaranteed comfort for that brief second in the show room, but guaranteed total comfort in your home. With the ability to buy and try added on to ever mattress this company sells you can clearly see that this company is not just in it for the profit, but willing to go above and beyond to give you most optimum night sleep humanly possible. Arizona Mattress Company you have a customer for life! read more

2-year update: This mattress is as comfortable now as the very first day we got it. I've never had a mattress not start to develop some kind of sagging or unevenness after this long until now - highly recommended! read more

We have been looking for a mattress for over a year and we found it today. This review is restricted to the buying process...I will update the delivery and sleeping comfort experience once that happens. Simply said, about a year ago our bones started telling us that it is time for our 9- year old Beautyrest to "retire". I'd rather deliver twins than shop for the mystery mattress. We checked out the top of the line Pillow-Top coil mattresses and the ever popular TP Memory Foam. Friends that have the TP tell us they either love or hate their mattress. (I think some of those that love them do so because they have so much invested they can't afford not to.) Then we checked-out the Sleep Number and were almost sold on their top of the line model. Our kids have had a SN for 10 years. He loves it; she hates it. Given the $$$$(with adjustable base) price tag we did a lot of research and found that SN has some mold issues and too many parts that can go south. (Called the SN kids to tell them about the potential for mold and bingo, upon checking, they found mold in their mattress. ) That squelched that deal for us...we want a bed, not maintenance issues. Mattress retailers were of little help. To quote "Mattress Firm", we felt that we were about to make the next "8 year mistake". Nothing seemed to fit and those that came close required a small mortgage. We were really getting discouraged and semi-agreed that we would buy something "untested" from Costco Online so that we could, at minimum, return it without hassle if it did not work out. Before taking the plunge, I continued to look online and found two mattress review sites that were very helpful. The Mattress Undergound and Sleep Like the Dead. Reading those, it seemed that most people were happiest with Latex, a material that we had not previously considered. At first I though I was going to have to buy a mattress untested from an online source. Alas, on Mattress Underground, I saw a referral to Arizona Premium Mattress Factory. This afternoon we drove the 30 minutes or so to this factory showroom. It is really not fancy (but very efficient). Ken, the owner could not have been more welcoming. When we arrived Ken was with another customer. He took a moment to greet us and continued working with the customer. It was evident that he knows what he is talking about and believes in his product. Soon it was our turn to meet with Ken and try out the Mattresses--he showed us various options and we tested them all. He assured us that he can make any latex configuration to meet our needs. We tried the various mattresses and they all felt great but we fell love with the Ultra Plush Firm. We loved the mattress so much we spent the next hour or so lying on the mattress talking to Ken and the other customer who was also lying on the mattresses. Very weird i know--but you had to be there. We considered ordering dinner in but finally took out our credit card and purchased a latex mattress that will be custom made to our design and comfort specifications, plus an adjustable base, and four pillows. It will take two-weeks to manufacture our bed...seriously, we have set a countdown clock! I will update this review with the delivery, set-up, and sleeping experience once events occur. BTW, we discovered that most of Ken's business is online. We are lucky to live close by but I would not hesitate to buy at a distance from this gent. I think my out-of-state kids with the troubled 10y SN will soon be buying from him. Stay tuned! read more

I ordered a mattress 3.5 weeks ago and it still has not shipped. I would not recommend this place if you need a mattress in the same month not even same week I have 3 other latex beds in my house. All purchased elsewhere and delivered he same week I ordered read more

I'm a sleeper (I'm a mess without my solid 8-9 hours/night!) and that means that my bed is super important to me. Its no wonder then that I shopped for a good 6 months before making the plunge and buying my newest big purchase! After lots of research I purchased the medium/firm latex mattress from Az Premium Mattress Co. I am super pleased! (And I should note: I've waited another six months to post this review -- just to be sure that my purchase feeling wasn't influenced by a honeymoon phase infatuation!) I'm a big fan of this company -- they answered all my questions promptly, they source their bed from natural latex, they are a local company, they threw in two latex pillows, and, most importantly, the bed has proved to sleep well -- that makes the trade of my hard earned cash totally worth it! read more

Here's my experience, thank me later. I ordered a $1200 mattress from this company on 1/9/18. I immediately received a confirmation email saying my mattress would ship in 2-3 weeks. I emailed 2 days later asking if they think it would be closer to 2 or 3 weeks and also if I needed to sign for the shipment from UPS, to which the owner replied 3 weeks, no signing necessary. January 30th rolls around and I am wondering why I haven't gotten a tracking number or a phone call/email from the company, so I email asking to touch base on delivery time. I get a response email back on 2/1 saying it will be shipped out on the 5th or 6th. Today is now the 9th and I still hadn't received a tracking number so I called to cancel my order. The owner answered the phone and after determining my dissatisfaction with the shipping runaround and the fact that I wanted to cancel, actually hung up on me. I want to point out a few red flags regarding this transaction that warrant the 1 star review regardless of the phone call. My credit card was charged in full before the item was even shipped out. Many credit card companies do not allow a merchant to charge an item before it's shipped out to avoid scams. The Federal Trade Commission states that a company must notify you if they cannot follow through with the initial delivery timeline and give you a new delivery date to accept or the option to cancel with a free way to contact them, ie toll free number (which they do have in their emails). The owner told me on the phone "We are busy and trying to catch up from the holidays, we get a huge number of sales during the holidays, that's why we are behind", buuuuut that's the same excuse I saw on a thread from 2013 on the mattress underground.net. I'm also coming across an unnatural amount of push back in regard to any complaints made about this company on many websites, the mattress underground.net, reddit, yelp, and google such as accusatory responses that it's the client's fault the product didn't work for them, that it's society's fault for wanting everything "right now" and that's why people are complaining about their shipping times, and threads being straight up locked or people being banned from posting anything else that may tarnish the rep of this company. If the owner is reading this, I will leave you with this tidbit of wisdom for your business: Under promise, over deliver. Always read more

We purchased our latex mattress about three months ago. I can honestly say that it is one of the best purchases that we have EVER made! I was a bit skeptical in purchasing a latex bed, but we were reassured that it had many benefits including longevity, lasting comfort, and no more flipping of the mattress. Also the owner, Ken, was great to work with and they make the beds here in Arizona, so we were able to get ours custom made with one side being firmer than the other. Heavenly!!!! I can't say enough good things! If your in the market for purchasing a new bed, not sure what to get, check them out. Great prices. Great customer service. You won't be disappointed. read more

After a great deal of research, on my wife's part, to find an organic and natural mattress without chemicals and smells which would breathe and provide support and proper airflow she came upon Arizona Premium Mattress Co. After several phone calls with Greg, sales, and researching the answers given we then both went in and met with Ken, the owner. After a great deal of consulting and discussion of the process and the details of production and source of materials we purchased the King size Talalay, All natural latex, medium build with 3" topper. We also purchased a pillow made of the same natural product. This mattress has provided us the best nights' sleep in i don't know how long. The mattress supports every part of the body and just feels good. Waking up to backaches and hurt shoulders or having to roll over in the middle of the night is over. The comfort of the pillow is outstanding. II like a thicker pillow and it just hugs my head. sully supports. WE will be buying again from Ken, Greg and the Arizona Mattress Company. They really provide customer support and knowledge of their product, industry and well exceeds customer needs. Being in a customer oriented field- this is important to me. We have already anticipated our next purchase of a twin size all natural Talalay for our son. We will be referring our friends and family and anyone else we come into contact that is looking to get away from toxic filled, inner spring beds which we all have had and want something not only different but better in everyway and supports your overall health. I will even go so far to say that anyone that reaches me through Yelp I will respond to and provide an update for months and years down the road as to the mattress and its condition and support Great product, Great company, Great Sleep. Customer for LIFE and thank you read more

My fiancé and I took delivery of our mattress right before our New Year's Day wedding. My now wife and I are overwhelmed with the comfort, quality, and construction of our mattress. Ken is incredibly knowledgeable about his product and gave us great advise in selecting the best mattress for us. I actually look forward to going to sleep at night! (having a new wife has something to do with that as well :-) read more