In 2000, we needed a new mattress. Thinking back to the internet (especially shopping!) in 2000...what was I thinking looking at a MATTRESS online! Somehow, I came across Arizona Premium Mattress and called for more info. Ken Hightower answered the phone; at the time, I didn't realize he was the owner! He has answered the phone every single time I've called. That kind of phenomenal, caring customer service is one-of-a-kind. After many conversations I ordered a king size mattress with a medium side and a firm side - Ken said that since my husband and I both like the same firmness, but there's a nearly 100 pound difference in weight, it would feel about the same to both of us. Though not inexpensive, the mattress was a lot cheaper than the one we were replacing after 10 years (a "premium", $$$$ mattress that went "parallelogram" on the sides, leaning to one side).
The mattress arrived in a giant, unwieldy box. Once it was finally upstairs, we were in love with it! We moved to Hawaii 3 years later and put that mattress in storage, missing it every night! 10 years later, we pulled it out of storage where, unbeknownst to us, it had slid down, folded in half...like a taco for 10 years! Shocked, we found that it was as good as new! We put it in my parents' guest bedroom where we sleep, twice a year for a couple of weeks, we sleep wonderfully.
Fast-forward to 2020, my husband began having severe back spasms and finally agreed with me that we needed a new mattress. I researched exhaustively for just the right mattress. There were so many unknowns and according to Consumer Reports, the claimed firmness of box mattresses is extremely inaccurate. I convinced my husband that we should duplicate our beloved mattress from 2000. I called Arizona Premium Mattress and Ken is still answering phone! After getting a shipping estimate, we decided it was well worth getting a mattress we knew we would love, and that would last us the rest of our lives! The king mattress now ships in 3 boxes (2 with 1 twin latex mattress each and 1 with a latex topper and the cover); much easier to deal with.
The mattress is firm and supportive, yet not hard at all. I love that it's only 9" thick so I don't need a step stool to get in bed any more. We don't have A/C, live in Hawaii so we really appreciate that the mattress is so well ventilated that it doesn't get hot at all. I have asthma and my husband has lots of allergies so the completely natural, allergy-free nature of latex is perfect. The bamboo cover helps as well. We sleep really well on this mattress and my husband's back is much, much better. Almost every night he comments how happy he is that we bought it.
Latex mattresses are worth the price! They're more than many bed-in-a-box mattresses and less than many "premium" innerspring mattresses. Latex DOES NOT have any noxious odors! We couldn't smell it while we were assembling it! 0% odor while sleeping on it!
I do recommend watching all of Ken's videos about assembling the mattress. It's not difficult, but you need to expect it to be a tight fit (who wants a loose cover!) and how to work the mattress into the cover. Ken was extremely helpful on the phone with some tips as well. I think it took us less than a half hour to completely assemble it, ready to sleep on it.
If I could give the mattress and customer service 10 stars, I would! read more