They took $120 from us to do a fireplace inspection and provide a written report. We never received the written estimate despite calling and calling and calling to ask for it. We got vague excuses the one time they picked up the phone with a promise to have it to us in a day or two. It's been weeks and still nothing and they are now avoiding our calls and not picking up. Do not use this company. read more

Great service, fair price. Janier was the tech sent out to service our gas fire place, he was very familiar with our request and a pleasure to work with, I would recommend Legacy Home Comfort to everyone who needs work on their gas fireplace. read more

My A.C had issues so my warranty company set me up with Legacy home comfort to fix the issue. Let me just say that they came out to the house and several weeks later and several charges still did not have the issue fixed. I had to go with a different company to fix the original issue and want anyone that's reading this to make sure they don't make the same mistake I made. read more

**Update: 11/16/20 do your research. whether it be here on yelp or any other website that allows customers to rate their experience. Do not be fooled by their website where every "testimonial" is 5 stars. That is all a lie. Pay the extra money and go with a company that will give you quality service and much better customer service. Buyer beware!! read more

I highly recommend Legacy Home Comfort! I had an emergency on the coldest day in DC and they took me in right away and kept me in the loop by phone with updates on their arrival. The technician that came was fantastic - he was courteous, friendly, he wore protective shoes gloves, and was very professional. He fixed the problem and also explained to me why it happened and how to prevent it in the future. For anyone who has ever been frustrated with the communication with a service that has not kept not kept you informed and updated - , Legacy is a great professional and reliable solution. I am so happy that I found my fireplace maintenance company! read more

They never came to look at the work, I don't know why they didn't come, they didn't give me an estimate.

*Terrible service* Technician came out initially to clean and inspect my gas fireplace, didn't clean it properly, came out a second time to finish the job and install my pilot light assembly, wasn't able to complete that either. On top of that the vacuum he uses blew soot all over my walls and furniture. When I notified the owner Ivan, he claimed that from looking at my pictures that it looked like a roof leak. A roof leak doesn't cause SOOT to be all over the walls and furniture. I will seek damages due to their incompetence and lack of wanting to do their job properly. read more

Legacy Home Comfort - Legacy Home Comfort technician blowing soot all over my furniture and walls in my home and then denying it. - Fireplace Services Near Me

We were assigned Legacy by Cinch, our home warranty company, because our AC wasn't working. Ivan came out as scheduled and diagnosed the issue. He ordered the proper parts to replace and kept us informed as to their arrival date. Because of the uncomfortable heat we did call their office several times to confirm what was happening with the order, and they were always friendly, responsive and helpful. Once he received the parts the company promptly scheduled the next appointment and he and his assistant Vlad (I think) arrived promptly and got straight to work in very uncomfortable hot weather, both inside and outside. They never complained and worked quickly and efficiently. They were also very courteous. It's been a couple weeks now and the AC has been working great. Additionally, there was a bureaucratic mix-up as to how much we were supposed to pay Ivan via our home warranty, and he was honest and very patient and understanding about quickly working it out correctly and informing us. Everything with the bill ended up as expected with no additional stress or issues. Ivan answered all our questions about the new AC and was clear that we could contact him any time for help or questions. Obviously, we are thrilled to have our home properly cooling again and we are happy with Legacy's assignment to our system repair. Thank you! read more

Find someone else. We were happy with our initial engagement with LHC- easy to book an appointment, technician was punctual, our fireplace was cleaned for a reasonable $160- but this place has still not succeeded in fixing our gas fireplace, which was the reason we contacted them to begin with. After our first appointment/diagnostic service, we were told that we needed to replace the receiver for $390, which we scheduled for the following week. When the technician arrived, it seemed to take him a really long time to install the receiver and once he did, the fireplace still did not work. He then told us that we might need a new regulator- the skilled technician wasn't sure- but now, weeks later, we have heard nothing back from the company about how to get that necessary part and when they will finish the job. $550 total and we still have a non-functioning fireplace. Go someplace else. read more

Terrible , they came over to inspect my heat-pump , and they couldn't fix the problem on the same day , they took $100 deductible and gave me an appointment next day between 9am-1pm and never showed up or even bothered to call to reschedule . read more

If you are ever assigned Legacy Home Comfort as your contractor through a home warranty company, save yourself the frustration and immediately request a new contractor. Legacy Home Comfort was assigned as our contractor and Ivan was our technician. Our initial service request was on 5/31/22. It is now 9/2/22, and the fan motor in our air conditioner is still not fixed. The home warranty company shipped the part to Legacy Home Comfort on three separate occasions. Each time, after the fan motor was scheduled to be delivered, we never heard back from Ivan or Legacy Home Comfort. When reaching out to see if he had received the part, our calls were ignored, went straight to voicemail, and we never received a callback. In the rare instance when he answered the phone, he claimed the parts mysteriously never made it to him despite the tracking information stating otherwise. The home warranty will be reimbursing us for the cost to have the AC repaired by a contractor of our choice and has opened an investigation on Ivan and Legacy Home Comfort. Don't be fooled by the 5-star reviews. read more

The first technician show up gave a wrong diagnose that led to a week waiting, after they put the part of the HVAC still not working and he didn't bother to make sure thats its working before he leave and they're very rude and unprofessional and have no knowledge With very poor service read more

my hvac/water heater inspection was due on the 31st of May, I called them on the 30th and they did everything to make it happen. I cannot thank you enough!! read more

Highly recommend. Excellent service, very fast response. It was next day repair with parts. No price gouging. Couldn't be happier with the service. read more

Called them when the first company I tried never returned a call. Glad I did! Tech came out and had my system up and running very quickly, and even showed me the trick to fix it myself if it happens again. read more

I was referred to Legacy Home Comfort through our home warranty company. They were easy to work with in getting the appointment set. The technician showed up on time. The heat pump system suddenly stopped working, necessitating the call. After 3 hours of troubleshooting I was told that there had to be a leak in the 5 year old heat pump, but that he couldn't find one. Then he want back up to look at the A coil and said that there looked to be a leak in the A coil and that the system would have to be replaced. This was the information that was passed to the home warranty company. I found this fishy for a 5 year old system and decided to get a second opinion through the company I have used for years, paid the diagnostic fee and within 30 minutes they found the issue. The schrader valve on the outside unit had failed and leaked out the refrigerant. After replacement of the valve and a recharge of the system everything is working fine. I can only speculate what Legacy Home Comfort was trying to pull with the home warranty company or their technician was unqualified to troubleshoot the system. In any case I would not use this company. Looking at their reviews, this seems to be a recurring theme. read more

Ivan and Gus came right at the time they stated. Both were very knowledgeable explaining the issues are having with two of our fireplaces. Their diagnostic fee was extremely fair and we look forward to working with them in the repair and maintenance of our fireplaces. read more

This company was absolutely amazing. They communicated throughout the entire process. From my first call, to when they were en route for the initial visit and repair. They let me know when the part would be in. The inducer motor on my rental property went out and they got on it very fast. They didn't miss a beat. Very very thorough. I'm a REALTOR and through all the vendors I've ever worked with, I've never been wowed like they wowed me. I've been a homeowner for years and I've never had a contractor stay on top of things like Legacy Home Comfort did. I've been telling all my friends, colleagues and clients about them. read more

We have a home warranty which arranged for Legacy Home Comfort to service a residential HVAC system in Aldie, Va. We were excited when Legacy first arrived at our home. We were initially impressed and hopeful. Then, after waiting for a week and a half for a small part, our system still does not operate properly... We had to call Legacy after one week to get a status on the part. When a a technician finally arrived and installed a new ignitor by 'hard-wiring' it, the HVAC unit is still not operating properly - it is heating now, but It continues to turn off and on on every few seconds to every few minutes and still has difficulty reaching the set temperature. The technician advised he would not be performing a system check the unit to ensure it was performing properly. He did, however, offer to sell us a 'priority customer' package for $80 so we would receive prompt attention in the future... The technician then departed after getting us to sign the service call sheet indicating they installed the part. We called our warranty company and was advised we would have to pay for another service call. The bottom line is that we are barely better off than when we started almost two weeks ago. As simple system check would have revealed that we still needed a thermal sensor which is why we called for service in the first place. After this experience, we cannot recommend this company at all. I assume if you pay extra to become a 'preferred customer' they will possibly be more responsive and thorough. But I have advise everybody we meet to stay away from Legacy - we are severely disappointed in their service. read more

Hope I could give negative stars! They are so rude and terrible! They never replied the message I left. And once in a blue moon they answered the phone, but the man hang up my phone while I was still talking. They declined my request through Home warranty, saying they have no records in their systems. After I read the Job ID, they simply said there should have been a dash in the number and refused to do anything. I would never recommend them to anybody! read more

When our air conditioner broke, our home warranty company called Legacy. It took them 4 days to send someone over, the guy diagnosed it immediately without opening it up and observing first, he replaced the starter (which turned out not to be issue) and left without checking the vents to make sure if it was fixed. Sure enough, replacing the starter didn't fix anything, so when we called to send him back out here, the people on the phone were incredibly rude and refused to send him back out. Our home warranty company tried to call them but ended up calling a different company. read more

Use another company if you can! This company was terrible with communication, they didn't show up on time and they never fixed the issue but still made us pay for their services. They also made us wait nearly 2 weeks for a part and the part they brought wasn't even the correct one. One of the worst experiences I've had with an HVAC company. read more

Came in just 2 days after the first contact, fixed the pilot issue fast, cheapest quote among 3 contractors. The original installer would come in as much as 2 weeks and would charge 3 times more. Called and texted to inform that was arriving in 30 min. Best. read more

From my frantic weekend call to packing up their tools after a completed job, Legacy was professional, responsive and friendly. Ivan came out on the weekend to fix my HVAC. He took care in my home and was patient with both assessing and fixing the problem, and also showing me and explaining all the steps. I was blown away by their professionalism, courtesy and affordability. I would not hesitate to recommend them to anyone in the area for HVAC needs, and plan to use them for all future maintenance and emergencies. read more