I'm a few months late writing this review, but honestly, that just means I can say with even more…read moreconfidence how great my experience with Alex De La Paz at Big Star Ford in Manvel was. Before coming here, I had gone to another dealership and had a completely different experience. The salesman seemed like he had no real interest in helping me, I didn't feel comfortable, and I definitely didn't feel like I could trust him with such a big purchase. Then I met Alex, and it was literally the complete opposite. From the beginning, Alex made me feel comfortable, listened to what I wanted, answered all of my questions, and genuinely helped me every step of the way. I never felt pressured or like I was just another sale. Buying a car can be stressful, especially when you're trying to figure out who you can actually trust, and Alex made the entire experience so much easier. What impressed me even more is that his customer service didn't stop the second I drove off the lot. It's been MONTHS since I bought my car, and he has still checked in with me and made sure everything is going well. That says a lot about someone and the way they do their job. I absolutely love my new car, and I'm so glad I ended up at Big Star Ford and had Alex helping me through the process. If you're looking for a vehicle, ask for Alex De La Paz. Seriously. Big Star Ford better give this man a raise before another dealership steals him for their team! He is exactly the kind of person you want representing your business. Thank you, Alex, for making what started out as a terrible car-shopping experience turn into such a good one. You definitely earned this review -- even if it took me a few months to finally write it! 10/10 recommend Alex De La Paz!

After finding out our own car was going to cost 11k to repair and only worth 13k we had to make…read moresome tough choices. I went to Big Star's website and wrote in with interest about a new Explorer. I also shared the struggles we have been facing. Their team was amazing at getting back with me and empathizing over our struggle. With all the stress I needed an easy transition and couldn't bear a full day in a dealership. That would have just turned the knife. Adrien was super helpful, worked with me on getting above residual value for my car, negotiated rates before I had to come in. We did all our financials online. So by the time we came in all we had to do test drive the car, agree on final financing, and close the deal with finance. We were in and out in 2hrs. This was the best and most seamless car transaction I've ever had in my life! Hands down amazing people. Thank you so much for understanding this stress I was under and making this as easy as possible on us. I am truly grateful!!

I am very satisfied with my 2002 Jeep Liberty that I've almost paid off. Premier has always been…read moreunderstanding the few times we were late on payment. They helped me fix a major repair that was done incorrectly at a local repair shop (ball joint issue) for a fraction of the other shop's charge, making no profit themselves. We will buy our next car from Premier and I'm planning to buy for my daughter there as well. Nice selection, excellent customer service.

DO NOT SHOP HERE!!! This car lot is THE worst in TEXAS. I bought a 2004 Jeep Cherokee from them, I…read moreput 2,000 down. Take the car home. In about a month; while I'm at the bank paying the car note, it overheats! In the line while I'm paying the car note! I called them they would not take it back or give me my money back. The jeep had a bad ECM. The owner Amin or whatever knew it and still sold it to me. I spent over 1,500 trying to fix it, nothing worked to fix it. Please everyone spread the word, these people are crooks! I am going to put it on Facebook, twitter about them.

bought a car from them and not even a month transmission goes out. they have no warranty and…read moredoesn't stand behind there product. worst experience.

I am a small business owner so naturally I try to support small businesses where possible! But with…read morethis one I had a terrible experience, back in February my wife and I reached out to gates auto about an suv they had on there lot, working with the owner he told me time and time again that the vehicle we were looking at would be a prefect fit for what we needed! So we ended up pulling the trigger on a 2014 Dodge Durango Citadel, it was a pretty much exactly what we were looking for! Well a month goes by and the vehicle just starts falling apart everything that can fail other than the motor and transmission has failed, thermostat, water pump, throttle body, accelerator pedal, battery, and the list goes on. I took it to a couple shops to get quotes to get the truck back up and running safely on the road and I'm looking 5-10k in potential repairs so now I'm stuck with a 20k paperweight. When I called gates to let them know about the issues the owner continues to tell me, " man I'm sorry I knew those dodges have problems and that I probably shouldn't have risked buying this one but it is as is so sorry buddy" I would not recommend this dealership to anybody ever! Don't go through gates used cars they are crooked sales men that don't care about what they sell!

Great customer service and value; Luis assisted in financing and getting into a vehicle the same…read moreday! Would recommend OC AutoSales for your used car needs!

Lamarrah was incredible and the whole team was friendly and knowledgeable! Texas Direct auto was…read moreeasy to work with and made the whole experience practically painless... I wish my credit union had been as easy to work with!! (Eyeroll) I walked in about 4.15p on a Thursday evening and was out the door in just over an hour... I was given top dollar for my vehicle and the team was professional and friendly. I can't say enough about Lamrrah! She was understanding and funny and really provided incredibly customer service, which is a dying art!! If you're selling a car, I highly recommend Texas direct auto in league city !!

I was in the market for selling a 2005 Nissan Altima - Single Owner - 124000 miles. I would rate…read morethe car in the very good condition range with the normal wear and tear associated with bumpers and body cosmetics. There was also some upholstery cleaning that can be taken care of in detailing. I went to the Start Toyota - they offered ~$2700. This was the first quote and we did not want to trade-in for any vehicle that they had, because we didn't find any. We did buy another vehicle and were looking to sell ours now. Did not want to go through the private selling hassle because I did not have the time or the expertise to do this here. So, I asked my mechanic for options and he mentioned me to try Carmax. I was hesitant, because a family friend mentioned that they were the lousiest in the business, but I did give a try I went to Carmax; lousiest experience in car dealership ever. They were the roughest bunch of people that I ever dealt with. They survive because of the aggressive advertising. Was given a quote that was $2000 less than what Kelley Blue Book (KBB) average quote was ($3,381-$4,276). Discouraged, I asked the salesman from whom I bought my new vehicle. He directed me to a second-hand car salesman that he knew. That person offered $3000. Life happened and two months went by before I could find time to clean the car and call the guy. In the interim, I felt that I should get more for the car, call it a gut feeling..... So I chanced upon the Signpost when driving on the Gulf Freeway for Texas Direct Auto (TDA). It was the best thing for selling this car that I did. Loved dealing with Michael Ham and Jamicia Ware. Ambience was very calming. Wait was 30 minutes. Quote was hassle-free and quick. Rate was closer to the mid-range of what KBB gave. Walked out happy. Keep up the good work, TDA!!!!!!

10/10 Customer Service from Colt!…read more My truck got totaled here recently and I saw there was a sale on the ST-Line models of the Ford Edge. Requested more info and I was called same day by the most professional and knowledgeable sales rep I've ever talked to. Although I live 11 hours away, he was able to set me up with a facetime overview of the car and was willing to help out with delivery. Really appreciate the professional and speedy service this dealership has to offer. Thank you guys!

My A/C went warm and I wanted to trust my local ford dealer. I took the 2022 Expedition to Ron…read moreCarter Ford. After 3 days without the vehicle, they told me I needed a $2,100 repair for my rear evaporator coil. I took it for a second opinion to another car mechanic business. They filled it with Freon (it was low) and said bring it back when it gets warm again. The vehicle is still blowing ice cold three weeks later. No leak, and no rear evaporator coil leak. I paid less than $200 for the Freon top off and Ron Carter was going to charge $2,100... AND ... who knows if they were even planning on changing the part... would they have topped it off with Freon and charged me the $2,100? Shady.

I traveled from San Diego to Houston to visit my mother-in-law and happened to find an excellent…read moredeal on a Toyota Tacoma TRD Off-Road in exactly the color I wanted at Keating Toyota. Since I spend a lot of time vacationing in Oregon, I decided it was worth buying the truck in Texas and driving it there. Overall, the buying experience was outstanding. The only challenge came later with the Oregon title and licensing process. That's where Jessica in the title department truly went above and beyond. She patiently walked me through the process, explained how everything was supposed to work, and when an unexpected glitch came up, she stood by her word and worked hard to make sure everything was resolved. In today's world, it's easy for people to say, "Sorry, there's nothing we can do," or not follow through on what they promised. Jessica did the exact opposite. She took ownership, fought to make things right, and delivered exceptional customer service from start to finish. Keating Toyota should recognize how valuable Jessica is because employees like her build trust and earn lifelong customers. Thanks to her dedication and professionalism, I wouldn't hesitate to buy another vehicle from Keating Toyota again and again.

Keating Toyota The head manager there so rule, we didn't…read moreagree on the price. So we left the dealership the manager run out after us and screen and yelling at me and my kids at least 30 minutes and talking trash, . So unprofessional. I read a lot bad reviews about this dealership but never experienced any like this in my life. We have right to go negotiate if you we don't meet what you don't have to sale you don't have to so unprofessional about this. I never meet one unprofessional manager like this in my life . What is the deal? I Would never came back to this dealership again. I am writing to submit this review, which occurred in December 2026, but was still pending in my inbox. I am now sending it to you.