Third time Morris serviced our appliances & always performs in excellent fashion. Utmost…read moreprofessionalism & highly respectful. He is the gold standard of excellence.

This is the second time we had East Bay Appliance come to the house for the same appliance. Morris…read morewas great each time. They gave me a window of time(. 11am to 1pm. They call told us they would be here in at 11:30 am. They were right on time. Morris was respectful and considerate. This time it was the temperature. They are very knowlegeable and fix it very fast. Thank you very much.

I contacted Gold Coast because my 16 yr old oven ceased functioning. They had someone out first…read morething the next morning. He diagnosed the problem, said he would have to order the part, and informed me what the repair would cost. I paid for the repair and was contacted a couple days later when the part arrived. The technician installed the part, but unfortunately, that did not fix the issue. A new diagnostic revealed it was a different part and the manufacturer said they no longer make or supply it, so I would need to purchase a new oven. I was not upset about any of this, just a but bummed that I had spent several hundred dollars for a repair that didn't help. To my surprise, Gold Coast informed me they would be refunding all charges above the standard diagnostic fee, including what I paid for the part. The refund arrived a couple days later. I was highly impressed that they were willing to eat the cost of a part in order to maintain good customer relations. I was skeptical of initially contacting them because their website makes it seem as if they work on nothing but refrigeration, freezer, and ice machines. I am so happy to find out they work on all major appliances and I will definitely be calling them for any future needs.

Had a really great experience with Jason from Gold Coast. He came out, diagnosed the issue quickly,…read moreand was super honest with me about the situation. Instead of trying to upsell me on expensive repairs, he told me straight up that the labor and repair costs probably wouldn't be worth it compared to replacing the refrigerator. I really appreciated the honesty and transparency. Super nice guy, knowledgeable, trustworthy, and professional. Would absolutely call Jason and Gold Coast again for appliance issues.

This by far has to be the worst customer service I've ever received. 0 stars if that was possible…read more ELIZABETH should not be working at this company she told me after a week of scheduling that their driver couldn't make it.. OK that's unfortunate because we took the day off of work. that's not the issue She proceeded to raise her voice at me and said " HOW IS THIS MY PROBLEM" "GOODBYE!" excuse me? "I'm CANCELLNG YOUR APPOINTMENT GO TALK TO YOUR WARRANTY PROVIDER" You're employed at a company to do your job... reschedule me and provide a solution. not raise your voice and come up with excuses. She needs to be educated on how to TALK to customers like human beings, not like a BRAT and yell. Makes you wonder how she's employed and how they've seemed to keep her employed given the number of complaints below. I'd be surprised they didn't go out of business soon just because of how unprofessional she is. Get help lady!

The office manager was very rude if you're in a business it's not OK to yell because the customer…read morehas a question it's not OK to raise your voice and it is certainly not OK to hang up on a customer. Because my washer and dryer are out of warranty it gives you the right to be rude that's not OK as a business. I was trying to see if I could afford the fees to get my dryer fixed I understand if you don't know I was asking for a ballpark Aquarius wanted to change 240 just to come out! The lady would not give me a ballpark estimate & yelled at me for asking I asked if she wanted photos yelled some more saying she's not a Technician & hung up! I I called a different repair with better reviews only 85 to come out & they want photos to order the part

Left a VM on CCAS's message machine over the weekend and received a call back early Monday…read more(President's Day). Adam came by for same day service and installed a new range in a very short amount of time for a low price.

I called CCAS because my "out-of-warranty" 2019 fridge was icing at bottom shelf just on top of the…read morebottom freezer. The tech (Adam) came in and at the door, he asked whether it was okay to enter with shoes! Really? We are in the 21st century, who does that? I asked him to put plastic shoe covers I keep near main door. He was happy doing that. When he saw we had a Samsung fridge that is making ice at the bottom shelf, he did not even check the problem. I wondered to myself, how did Adam know what the problem was without checking? Well, he stated that he knew what the problem was from his experience. According to him, some part in the section of the fridge at top labeled "Twin Cooling Plus" was at fault, and needed to be replaced. Estimated part cost $249, plus a labor cost of $300 (Total $549). He asked me whether to order the part. Well, having been cleaning this "hard-to-remove" ice for several weeks, I quickly agreed. He stated he would call me to schedule when the part arrived. A few hours later (instinctively), I decided to check with Samsung. They connected me with their local service provider. The tech listened to my problem description and asked me to pay $140 to schedule service. He stated there would be an additional charge of $60 after the service was completed. If a part was needed, that would be extra. So, I gathered that if the part cost as CCAS had told me ($249), Samsung be a better choice for the service with a total charge of $449 ($100 cheaper that CCAS). I decided to think about it for 2 days. On the third day, I called CCAS to cancel. They told me that the part had already been ordered and arrived; so, if I cancelled, I would have to pay a restocking fee of 25%, plus shipping charges to and fro for a total of $68. I immediately refuted it, but Adam told me they would send it to collections. I told him to invoice me to give time to think about it. Meanwhile, I paid Samsung $140 and scheduled service. The following week, a Samsung tech came by. He asked that I remove the foods in the fridge to leave it clear. He proceeded with removing the shelves and opening the cover at back of fridge. After about 15 minutes, the tech I informed me that the water was leaking from an iced blocked pipe at back of fridge. He removed it, cleaned it out, and put it back. He then told me the problem should be fixed now. He gave me a 90-day warranty and asked me to call them should the problem resurface. Since I had paid $140 earlier, the tech said I needed to pay nothing else. What? Just saved $409 (549-$140) by skipping CCAS! Talk of experience that Adam mentioned - had he taken the time to check the problem, he would perhaps have learned that I did not need a costly part (especially for a 2019 reputable manufacturer's appliance). A few days later, an invoice of $68 arrived in the mail from CCAS as promised. Now, after receiving it, I asked myself: I didn't even need this part had Adam taken the time to diagnose the problem as expected. Why am I even paying the $68? According to Adam, it was because I asked him to order the part he had GUESSED was needed. Think about that for a moment. Now, for future would-be customers, figure this for yourself as you prepare to call CCAS. I am just so done with them.

Nearly paid a diagnostic fee for a service they don't even offer…read more Do not recommend. I provided photos, model number, serial number, and a clear explanation that this was a GE washer/dryer combo with a known lint design issue. Despite that, they were quick to push an $89 diagnostic visit. Only after I reiterated that the issue was already known--not a diagnostic mystery--did they state they don't work on combo machines or clean lint. That information should have been disclosed immediately based on the details already provided. That's a problem. This should have been identified before discussing fees. If you don't read customer details, you shouldn't be booking service calls.

I reached out due to my fridge not cooling anymore but the freezer was working. The tech came out…read morethe same day and fix the broken fan in less than one hour. Great customer service and friendly tech. I will definitely recommend Techno HVAC if you need any help in the future to fix your fridge!