I've been coming to Mirako Spa for facials for years and have probably been here 10 times now. I…read moreoriginally found them through Groupon (great value around $70), but lately I've been booking directly with the spa even though it's around $90, and honestly I think it's worth it. It feels like they use even nicer products when booking direct, which I've really noticed in the results. The facility is always very clean and relaxing, the products feel high quality, and the facial massage is amazing -- one of my favorite parts. Service has consistently been great every visit, and I always leave feeling refreshed. Overall, a wonderful experience every time and definitely a place I keep coming back to.

I reached Mirako Spa in Brea for my facial appointment exactly 3 mins late. A lady who told me that…read moremy appointment was at 2:30pm. (I have attached text messages that my appointment was at 2:45pm). Upon showing the text message, she agreed that I was late by 3 mins. (+ 5 mins grace period). I was informed right away that I need to reschedule as I was late or cut down my facial time from 60mins to 40 mins. I should have arrived 15 mins before the appointment time. Therefore, my showing up delayed by 3 mins would delay the next client by 15 mins as they needed time to prepare for the next client! Math doesn't add up any way we look at it unless they had informed in advance to show up 15 mins before the appointment time, which they hadn't. 1. There was absolutely no notification or instruction provided to me about arriving 15 mins early before the appointment time at the time of making my appointment or text reminder. Therefore if one is late by less than. 10 mins, they lose their facial time by 20mins and are lashed out if clients try to reason out. I was told me to depart as I was 3 mins late or reduce my facial time by 20 mins. 2. Jenny, who came over from inside took over the conversation, was very unprofessional and rude. She argued with me for 15 mins non-stop when I tried to reason out that if I was late by 3 mins, if they wanted to be a stickler of time without informing me to arrive 15 mins early, they should take away 3 mins of my time not, 20 mins. She yelled at me saying "I don't want you to come here ever, I never want to give you service!". I don't understand how Mirako Spa even employs such people who are clueless about how to treat clients with courtesy, let alone working in a service industry. Here is the twist: when I checked in, another lady besides Jenny told me that my appointment was at 2:30pm, which their mistake to begin with as my appointment was at 2:45pm. It appears that they messed up with their own scheduling but because I was 3 mins late for my 2:45 appt, I bore the brunt of Jenny's unprofessional behavior as she couldn't admit that they had accidentally messed up scheduling my appointment. Instead she told me to leave or get a facial cut down by 20mins! I am attaching screenshots of my appointment time. As per Jenny, I should have a common sense to show up 15 mins before appointment time even though I wasn't informed about arriving early or else, appt that was anyway scheduled incorrectly by 15 mins sooner, from what I was notified. Try to avoid Jenny if you go to Mirako Spa in Brea, she can be scathing, unreasonable, and unprofessional. Try to reach 15 mins prior to your appointment even if they don't notify you.

I really like this place.She hread my request!So I'm will be back for a part two .I really feel…read morebetter I was not to much and even when I thought it could be more when she was done I felt good .I have alot of energy for the rest of the day!!So I'm very happy!

I don't know how to describe my experience other than absolutely mind blown. I was in the fitness…read moreindustry for over 10 years, and have been to more massage places that I can count. This was the best Thai massage I've had in my entire life. I'm still sitting here thinking about how fantastic it was. I'm very difficult to work on because I need more pressure than most people are able to provide. I did not get my massage therapist's name, but she was so accurate and the pressure was Perfection. The place was also so incredibly clean and beautiful, and they had mini starlight projectors in each private room. I seriously cannot wait to come back, they are also so friendly and so nice

Serene ambience with great customer service! Loved getting…read morethe information as a new customer from Neha sand the unforgettable massage from Keira. Can't wait to return! Perfect Mother's Day gift

I received a gift card from my son for Mothers Day. Booked my 80 min massage…read more Loved the vibe here, Laurie was AMAZING MASSAGE WAS GREAT! I feel so relaxed and a huge weight lifted off of me. I think adding some hot tea at the end or a sitting area to recoup from the amazing relaxation would add a bit more to the experience but overall I do recommend it here.

Came here, post injury from a grappling incident. Never really in my life have I thought massages…read morewere worth the money, but after my injury, I needed the rehabilitation aid. After my first visit, decided to become a member because of how well my massage therapist was able to work with my injured shoulder. He also noticed an address several other muscular imbalances that I had just ignored. Being athletic is much easier when you have a solid recovery plan and massage should definitely be part of it. Karim is great, top notch guy. Vibe is very relaxing. Warm but not hot. Definitely get the hot stone upgrade. It really helps the muscles loosen up so that you can hit deep tight knots.

I enjoyed a wonderful Diamond Glow facial with Bri today who is quite honestly, 'next level'. She…read moreis very difficult to book and I know why. She is worth the wait. The location is easy to get to, with ample parking. This location decorates for every season so it's a treat to sit in the lobby.

Been looking for somewhere to get a massage and found this spa! The therapists are attentive and…read moretweak the massages based on how tight or sore you are! Super clean and the price is decent! paid $100 for a 1hr massage . Highly recommend going if you're looking for a massage in OC.

This was a great experience ! I have had chronic neck pain and jaw pain needing a good massage for…read morea good while. I searched local places since I had some free time and glad to have encountered this wonderful spot. My therapist Geniya is fantastic. Genuinely had one of the best massages and I will be booking again

Just a very well managed establishment. Every aspect of running their business is very comfortable…read moreand seamless. Hard to do any better. The receptionist staff is always at their best. I have been a client off and on for two years and have a special appreciation for the hard work required to be a massage therapist. I have a medical condition that is helped greatly with massage therapy. Each treatment I receive from Kim improves my flexibility range of motion and overall feeling of comfort and relaxation. It's a great "zone" to be in. The therapist is the key to a wonderful massage experience. My recommendation is Kim as a therapist. She is consistently improving her technique and truly cares about your experience. Enjoy!

If you need a prenatal massage go here! Very professional…read morevery clean I always leave here relaxed and refreshed I've also done a their Swedish massage they never disappoint

I've always gone back-and-forth to this place and it's because I'm never loyal to one massage…read moreestablishment. I usually get massages from Mimi at this place, she is always so amazing. I would definitely continue to book with her if ever I go here again. However, I was convinced to try a different girl and she was really good but a little too talkative when she was giving me a massage. Usually when I stay quiet, massage therapists know to just let me relax. But this girl was too proud of her massage techniques and her work that she wanted to share with me all about it. But I don't care about techniques, just make me feel good. I talk a lot in job, so when I go get a massage for 90 minutes there should be minimal talking. Talking should contain a few words like: is that enough pressure or does that hurt or turn over. It's not a time to show off or educate on massage techniques. Unless I ask and am curious, fine you can share. Other than that, just let me relax. I had to minus a star just for the talking. Sorry lady-who-shall-not-be-named. I guess that's karma for you. I should've been faithful to Mimi. Sorry, Mimi!

I've been going here for years - they have such a wide VARIETY of massage services and all at…read moreaffordable prices. LE is the best when it comes to deep tissue massages - she is professional, kind, and hospitable. I will continue to come here for all of my massages! The atmosphere is relaxing, calm, and always a great temperature (not too hot or cold inside).

Great massage, good pressure and I was asked a few times if I was ok with the amount of pressure. I…read morewill be back.

20 mi hike yesterday and needed a sports stretch and message. Good pressure and attentive to work…read moreon my tightness.