I have purchased many parts from the store before with no issues. It all started with an…read morealternator. I have an F250 2005 super duty diesel pick up. I Purchased and alternator from Chad and immediately it was a bad alternator. Tested bad. Went back and got a replacement alternator. Shortly after, my batteries drained and so I replaced the battery. Somehow the alternator wasn't charging so I thought was just bad batteries, had to replace the batteries again. This has been going on for two years. In the end, most of my electrical components were being melted and I had to take it into Romeo Ford. $2700 later, Ford engineers told me it was a bad alternator that caused all my truck problems and a complete diagnostics report to prove it. Reported it to Auto Value and Chad the manager. I am totally being taken advantage of because the manufacturer tested the alternator, they confirmed it was bad but it was because of bad batteries is what they said and I'm just out of luck no matter what the lifetime warranty means. Because I'm the small guy, they're taking a vantage of me. They are basically saying that the Ford dealership and the engineers at Ford have it wrong and they are right. There's no issues and they will not pay me my money. Auto Value is great until you have a problem. Do not buy from this store your parts. Go to your dealerships and buy the original equipment parts. They do not stand behind their product. Could I take them to court? Of course. But they can out spend me on court fees and they know this. It's not right. They are totally railroading us. Will never shop at Auto Value again. They do not stand behind their product. You may have some good experience with this store, but beware, wait till something goes south. You'll see.

I received friendly, helpful fast service from Chad yesterday! My Jeep tail light had come loose…read moreand needed 2 parts that I had no idea what they were called or what they looked like. Chad came outside, looked at the problem area, went back into the store for the required parts and popped them in. Problem solved for a whopping $5. I highly recommend Auto Value to all and I will definitely be back when the need arises.

Ian and Tony provided some of the best customer service we've ever experienced. They went above and…read morebeyond to help my husband find everything he needed, taking the time to make sure nothing was overlooked. When the store didn't have one of the parts he needed, they didn't just stop there--they worked hard to find a solution instead of simply saying it wasn't available. What stood out the most was their kindness. They noticed my husband was exhausted from working and even offered him drinks to help him hydrate. That level of genuine care is so rare these days and speaks volumes about the kind of people they are. Ian and Tony are true professionals who genuinely care about their customers. Their outstanding service, compassion, and willingness to go the extra mile turned what could have been a stressful trip into a wonderful experience. They are a huge asset to the company, and we can't thank them enough!

Very helpful. Very kind I am 90 thank you good experience highly recommend xxxxxxxread more

Great business to get all of the Vintage Chevrolet sheet metal panels, interior, chrome work and…read moremore for 55 thru 57 Chevrolet.

From the owner: 1951- 1976 Chevy Restoration Partsread more

No photos, brought my brother here because he bought the wrong headlight (and we pulled his front…read moreassembly off, so he was driving no where). Easy to find, great parking lot, super helpful staff. They accepted his exchange even though the package was opened (exchanged it for a previously opened package; must be an easily confused headlight!) and the transaction was swift. The fellow at the counter was friendly, helpful and very nice to talk to. It was a fun "car wrenching" memory with my brother and that doesn't happen very often. Thanks, Auto Zone!!

What a wonderful experience at Autozone last night. On the way to Rochester, my brake bulb went…read moreout. I decided to stop at this store on the way back home to Sterling Heights. I was planning to install the light myself after I got home, but the manager offered to do it for me. I also had some license plate bulbs out too. The Autozone I usually go to in Clinton Twp was never this friendly or offered this service. I had no idea, they did all that. I will definitely be back and recommend anyone needing help with auto parts, or help putting in bulbs, batteries, windshield wipers or more. Head to this location!!

Auto store is the laziest, slowest group of apathetic workers ever. They really just don't care and…read moreManagement allows workers to blast their music and move at a snail's pace. Told me 1 hour...Took me over 3 hours to put four tires on that I had delivered from Walmart.com. It wasn't even busy! Several workers just BS-ing around. Yeah the tires were a good price, but have some pride in your work. Gmafb. I'll never go to Walmart Auto for anything. Update...one of my tires just got a nail in it, the DAY AFTER I got these tires. I don't know if this is due to sh**ty Michigan roads, terrible tires, or karma for leaving a bad review? Lol

Bought a set of tires on the website, and then it prompted me to set an appointment at my closest…read moreWalmart, the Rochester Hills store. Went to my appointment today, but no one was at the auto center. Walked all around trying to find a manager, 20 minutes later, come to realize that the auto center had closed that day "because their technician didn't show up". No one bothered to let me know.... Which is pathetic. And then also realized that my tires were not even there. I called the customer service number because the in-store management is nothing but incompetent. When I called the customer service number, they offered me either a refund lol or a $5 voucher. But I didn't want a refund, I wanted my stinking tires. Needless to say, I canceled everything and I'm happily spending $200 more to go to a real tire store just so that I don't have to deal with this ignorance. Literally the worst company in the history of retail is Walmart. Just straight up trash.

I just have to say I've never been an O'Reillys customer but for now on I am. Sean was nothing less…read morethan an absolute angel. He was so kind , professional , understanding and cool. It's employees like this that make customers come back. He has left a lasting impression. Thank you so much Sean. You are truly appreciated by your community. Sean @ Baldwin store Pontiac , MI

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

well all was well until I went to the front desk to ask what the recommended part car was and the…read moremanager I guess her name being Amanda kind of tossed up her finger and said "over there" and I explained to her I wanted her to tell me the best recommended kind for my kind for my vehicle which means she had to get on the computer and then she got a whole attitude. She was rude very very rude. Definitely not good for business.

The website stated my part was in stock, when I arrived it was not. The worker sent me to a…read moredifferent location across town, when I asked him to call he stated I had to go across town to pick it up. It turned out the other location did not have my part. If the worker would've spared 3 minutes to call for my part I could have saved 20 minutes in driving. Very poor service.

I go to the one on Auburn and John R. The guys are always…read morehelpful. They helped me put windshield wipers on when it was freezing cold and wind blowing. I appreciate that!

Outstanding service and much appreciation to the store manager, Sean. He was able to set me up…read morewith a new battery and swapped out my old battery for the new one promptly. That speedy and courteous service was appreciated.

I came here today looking for touch up paint. Mr Levon pointed the way, and Mr Nate helped me every…read morestep of the way. The service from these guys was great! Unfortunately M7 paint is hard to find in Detroit, but these guys searched everywhere, including hardware stores. They gave guidance to every customer that came into the store. Great service

I have searching around for a brake caliper for my vehicle. Recently because I became aware that…read morestores mostly carry only REMANUFACTURED Caliber, but will not tell you. They promptly tell you of their LIFE TIME WARRANTY. I had to return at another store a bad remanufactured caliber. I went then to Auto Zone on Martin Luther King & Auburn Rd to get one. I specifically told the young Black guy I needed to examine it before I purchased it. He kept asking why!!!! I told him of my experience earlier. When he retrieved the caliber I revealed to him the problem that they attempted to cover up of bad surfaces on the pistons. I also showed him of white marking indicating it was a REMANUFACTURED CALIBER and NOT a new one . He denied it and refused to let me examine it further. Beware and examine all REMANUFACTURED parts no matter where you go. Auto Zone on Perry Street was straight forward.

Bill hooked me up getting my receiver and electrical connectors for my trailer…read more Got a new car and needed the hitch in a pinch and he went the extra mile. Had to go to his warehouse and pickup . Thanks Bill for hooking me and my trailer up. Two thumbs up and a snap for this guy at this company!

Great business with excellent customer service. I purchased a snow plow from Total Trailer. I chose…read moreto install myself but had to call them for support. Bill was awesome and talked me through it and sent a part I was missing overnight. Excellent experience.