Ian and Tony provided some of the best customer service we've ever experienced. They went above and…read morebeyond to help my husband find everything he needed, taking the time to make sure nothing was overlooked. When the store didn't have one of the parts he needed, they didn't just stop there--they worked hard to find a solution instead of simply saying it wasn't available. What stood out the most was their kindness. They noticed my husband was exhausted from working and even offered him drinks to help him hydrate. That level of genuine care is so rare these days and speaks volumes about the kind of people they are. Ian and Tony are true professionals who genuinely care about their customers. Their outstanding service, compassion, and willingness to go the extra mile turned what could have been a stressful trip into a wonderful experience. They are a huge asset to the company, and we can't thank them enough!

Very helpful. Very kind I am 90 thank you good experience highly recommend xxxxxxxread more

No photos, brought my brother here because he bought the wrong headlight (and we pulled his front…read moreassembly off, so he was driving no where). Easy to find, great parking lot, super helpful staff. They accepted his exchange even though the package was opened (exchanged it for a previously opened package; must be an easily confused headlight!) and the transaction was swift. The fellow at the counter was friendly, helpful and very nice to talk to. It was a fun "car wrenching" memory with my brother and that doesn't happen very often. Thanks, Auto Zone!!

What a wonderful experience at Autozone last night. On the way to Rochester, my brake bulb went…read moreout. I decided to stop at this store on the way back home to Sterling Heights. I was planning to install the light myself after I got home, but the manager offered to do it for me. I also had some license plate bulbs out too. The Autozone I usually go to in Clinton Twp was never this friendly or offered this service. I had no idea, they did all that. I will definitely be back and recommend anyone needing help with auto parts, or help putting in bulbs, batteries, windshield wipers or more. Head to this location!!

Auto store is the laziest, slowest group of apathetic workers ever. They really just don't care and…read moreManagement allows workers to blast their music and move at a snail's pace. Told me 1 hour...Took me over 3 hours to put four tires on that I had delivered from Walmart.com. It wasn't even busy! Several workers just BS-ing around. Yeah the tires were a good price, but have some pride in your work. Gmafb. I'll never go to Walmart Auto for anything. Update...one of my tires just got a nail in it, the DAY AFTER I got these tires. I don't know if this is due to sh**ty Michigan roads, terrible tires, or karma for leaving a bad review? Lol

Bought a set of tires on the website, and then it prompted me to set an appointment at my closest…read moreWalmart, the Rochester Hills store. Went to my appointment today, but no one was at the auto center. Walked all around trying to find a manager, 20 minutes later, come to realize that the auto center had closed that day "because their technician didn't show up". No one bothered to let me know.... Which is pathetic. And then also realized that my tires were not even there. I called the customer service number because the in-store management is nothing but incompetent. When I called the customer service number, they offered me either a refund lol or a $5 voucher. But I didn't want a refund, I wanted my stinking tires. Needless to say, I canceled everything and I'm happily spending $200 more to go to a real tire store just so that I don't have to deal with this ignorance. Literally the worst company in the history of retail is Walmart. Just straight up trash.

I just have to say I've never been an O'Reillys customer but for now on I am. Sean was nothing less…read morethan an absolute angel. He was so kind , professional , understanding and cool. It's employees like this that make customers come back. He has left a lasting impression. Thank you so much Sean. You are truly appreciated by your community. Sean @ Baldwin store Pontiac , MI

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

well all was well until I went to the front desk to ask what the recommended part car was and the…read moremanager I guess her name being Amanda kind of tossed up her finger and said "over there" and I explained to her I wanted her to tell me the best recommended kind for my kind for my vehicle which means she had to get on the computer and then she got a whole attitude. She was rude very very rude. Definitely not good for business.

The website stated my part was in stock, when I arrived it was not. The worker sent me to a…read moredifferent location across town, when I asked him to call he stated I had to go across town to pick it up. It turned out the other location did not have my part. If the worker would've spared 3 minutes to call for my part I could have saved 20 minutes in driving. Very poor service.

I go to the one on Auburn and John R. The guys are always…read morehelpful. They helped me put windshield wipers on when it was freezing cold and wind blowing. I appreciate that!

Outstanding service and much appreciation to the store manager, Sean. He was able to set me up…read morewith a new battery and swapped out my old battery for the new one promptly. That speedy and courteous service was appreciated.

I have searching around for a brake caliper for my vehicle. Recently because I became aware that…read morestores mostly carry only REMANUFACTURED Caliber, but will not tell you. They promptly tell you of their LIFE TIME WARRANTY. I had to return at another store a bad remanufactured caliber. I went then to Auto Zone on Martin Luther King & Auburn Rd to get one. I specifically told the young Black guy I needed to examine it before I purchased it. He kept asking why!!!! I told him of my experience earlier. When he retrieved the caliber I revealed to him the problem that they attempted to cover up of bad surfaces on the pistons. I also showed him of white marking indicating it was a REMANUFACTURED CALIBER and NOT a new one . He denied it and refused to let me examine it further. Beware and examine all REMANUFACTURED parts no matter where you go. Auto Zone on Perry Street was straight forward.

Worst experience ever dealing with the heavy set woman, she was very rude when asking what make…read moremodel and engine specifics for my car, when I paid for the brake pads she was angry that I asked her to look up windshield wipers for me like I was wasting her precious time. She was ever so bossy and made my experience with Pontiac AND auto zone a real bad one. Her superiors need to deal with her and teach employees better customer service skills. UPDATE- her name is Jeanette One star for cleanliness & not her I mean the establishment.

I came to Arrow a broken man after getting ripped off from another engine builder. They not only…read morerepaired my engine but exceeded my expectations. They have outstanding customer service and should be your only choice for getting a Viper repaired or modified !!!