The first thing I'd like to say about Arrowhead Cadillac is that It's always been a pleasure dealing with other professionals ! On 04/13/2016 I had an appointment for a LOF at 8AM dropped of my 2011 DTS Platinum with 23,500 miles in the service drive and headed to the show floor, after I looked at the floor units I was looking on the lot and noticed on the front pad a sneaking looking coupe, just then Steve Henley came up and introduced himself I asked if that was a new version of the CTS and he said no it's the all new ATS-V. It reminded me of my '72 Nova SS a real coupe look and it's rear drive then he told me it had a Twin Turbo V-6...WHAT ! Steve then asked what I had in service, I told him and he said there is a strong market for that model especially with the low miles and the looks as if it came right off the floor. So after I was called to service that my DTS was ready I pulled it around front to have Steve take a peek at it and before I knew it I was asking another question about the ATS-V and Steve took me around the corner to see another one just for comparison. Then I asked if the used vehicle buyer would have a moment to look at my DTS and a quick yes was the reply, in just a few moments I had starting numbers on a purchase and a lease now that in it's self was a pleasant surprise. As I glanced at the numbers, again I was surprised how close to comfort I was for the first round I really was not in need of a new car and Steve agreed and said it's a Cadillac it's not a question of need and he was right. He had been so nice I just had to tell him that I have a bad taste about GM and how they treated my on my 2014 vibrating Silverado and told him if I ever decided to let the DTS go I'd replace it with a Mustang or a Challenger as I no longer need a full size car and I missed my Nova SS except for the lack of brakes and next to no cornering. Then Steve asked about my my experiences with Arrowhead Cadillac I've had no complaints in fact I had my '08 DTS in for a LOF and went home with the 2011 DTS. after we both chuckled he pointed out that Arrowhead is different and I could not agree more when I was dealing on the '11 I won the first two rounds the first was with the desk manager the second with the sales manager but I lost the third round to Rick Meewes and the service dept has been nothing but exceptional. At this point I still have the work sheet in my hand and think OK I'll toss a counter and it's all subject to how it rides and the operation of the eight speed transmission, Steve said I'll get a plate and before I knew it he said the counter was accepted after you let us know about the drive. I've never believed in over working a new engine especially after how many I've built and still believe in a proper brake in regardless of what's printed in the owners manual. It did not take long to feel the power and it was another couple of miles to realize that the ride was not that bad for a smaller car but the Recaro seats really made the difference. The transmission almost snapped the deal as under light acceleration the feeling of gear searching was very evident so I tried the manual control and for my driving style it felt much better especially in a city environment when coming up to a stop I was not on the brakes so much because I was not in a high gear. All I can say at this point is SOLD CITY ! as I'm sure in no time I'd master this transmission to fit me. When I arrived back at the store I told Steve we have a deal but that I'd have to run home to get my check book and the title plus clean out my personal items and I have a prior lunch engagement not a problem it will be ready in an hour just give me a call so I'm available when your on your way in. After spending thirty years in dealerships I suddenly became emotionally involved in a vehicle going against everything I was taught and preached. I called my Wednesday lunch buddies and said I'd be late, called Steve and he said it was detailed and fueled and the paperwork in the business office and that was just as quick, Steve took a few moments to hook up and transfer my On-Star and XM and gave me his personal cell number if I had any questions period now that is personalized service ! The next day was a day of errands starting off in the far southeast valley and putting on just over 200 miles I still can't get the smile off my face. read more

I recently purchased a pre-owned vehicle through Arrowhead Cadillac and I wanted to share with you my experience. I've been looking for a specific pre-owned BMW M6 on and off for around two years. During the fall of 2014 and early 2015 my search intensified, as I turned to Car Guru's and Cars.com after not being able to find the specific vehicle I desired locally. I set up the notification service for these two online car buying sites and received daily emails for over 12 months...kind of seeing what was out there. I currently own (M6 replaces this...once I sell it) a 2005 645Ci. It's in beautiful shape, only 55k miles, but I wanted to "step up" to the M6. I was notified of a silver M6 convertible, 6 speed with heads up display available from Arrowhead. While perusing the pictures on the Arrowhead web site it seemed perfect. In fact I thought the pictures were air brushed it looked so nice! That was on February 1, 2015. The entire sales cycle took nearly 8 weeks, as I received the vehicle in Ohio on March 26th. During that time I dealt with Nathan Arbuckle. At all times Nathan presented himself professionally and it was truly a pleasure dealing with him. The last five vehicles I purchased have been "sight unseen" They hailed from Boston, two from Chicago, one from Pennsylvania, and the M6 from Arizona. I was not an easy customer for Nate, as I regularly delayed responding to his emails, didn't respond to his questions or requests for information promptly, and generally was a "high maintenance" buyer. In fact, we never even spoke to each other until we agreed upon a deal. I've run my own business for over 25 years, and I can tell you I would have written off a customer like myself had I been in his position. I expressed interest in several other vehicles in the months leading up to my decision to purchase the silver M6 from Arrowhead. The reason I chose the vehicle I did was due in large part to Arbuckle's "professional persistence" and regular follow up. His exemplary salesmanship was clearly the exception to the representatives from other dealerships with whom I had dealt. He followed up in a timely fashion: On weekends, days off, even when he was away on a family vacation! He truly earned the business and was far and away the best salesperson with whom I have dealt over all the years of purchasing vehicles (30 years and 15 cars)! The vehicle, upon its delivery, was far beyond my expectations. Given the fact that the car is eight years old, it looked as if it just rolled off the showroom floor. It was perfect! In addition, the delivery company chosen by Arrowhead was phenomenal! Deluxe Transport, Inc, represented by Alex, delivered the vehicle four days ahead of schedule in pristine condition. Alex was courteous, professional, communicated clearly when the vehicle would be delivered, called to update me several times as to his arrival, and was a wonderful representation and extension of the professionalism I experienced while dealing with Nathan and the entire Arrowhead team. I would highly recommend Nathan Arbuckle, Arrowhead, its associates, Deluxe Transport, and the entire Arrowhead team to anyone in the market for a vehicle. All things considered, this has been the best vehicle purchasing experience I have had in the 30+ years I have been driving and purchasing automobiles. Hands down! Without hesitation, I would wholeheartedly endorse your team as one that transforms the typical automobile buying experience from one most greet with hesitation and resignation to an experience I would happily look forward to enjoying again! Great job, and thanks for making this a true pleasure!!!! read more

I bought a certified preowned 2014 Cadillac escalade from arrowhead and nothing but head aches . I had to pay for the invisa bra to be replaced when ot was no good from the start, then the paint missing off the drivers side rear door and 7 or 8 weeks at there body shop on different times never got fixed and worse than before after the repair, rides like a log wagon, dvd player drivers side inop and the head sets even after replacing not working , new battery and all , called many times no reply , customer service is horrible and no return calls. takes days to get hold of someone, and no one cares about spending 70k and getting a lump of junk , should have bought a ford. We where told top of the line certified Cadillac and that they would fix the issues , no all I get is im a pain because I expect my Cadillac to actually be a Cadillac and in good shape. no to there standards just buy it and get out of my face. They gave us a loaner car a dirty srx with dog hair , been smoked in and someone elses stuff in it . I bought an escalade to drive a escalade but no . I called in this morning and at 2 :30 still no reply , I understand they think im just bitching , but if this where there escalade and they spent 70k on it im sure they would want what they bought. but no one cares wo I now own a certified pre owned pile of junk and cant trade in no value . my only option is to write to Cadillac as to my experience with this dealer and see what they say. probably the same thing as to not caring. . I am very unhappy with this place and do not recommend them to any of my clients, the paint is bad the dvd is bad the ride sucks, I even had to buy floor matts for it , the sales man took some out of another car not even what went in ours and I had to purchase what fit our escalade. wow !! what a great purchase experience , thought it was to be a nice time and fun to buy a nice car and all we got is head aches and a horrible time. We are not happy with anyone at this dealer they are all just there for the money . !! not to keep customers coming . I am putting there name on my escalade and a big lemon and drive around so people can see what is sold and how they take care of issues. having fun with my new Cadillac like riding in a hay wagon at 115 degrees. read more

Having personally come from a family committed to a relationship with Lund Cadillac,- I was delighted to continue this tradition through my first official vehicle purchase with Arrowhead Cadillac. My experience began through an online inquiry exploring the idea of trading my 2008 Escalade,- for the newly created CT6. I was soon after contacted by Mr. Chris Barrett who was happy to take the time necessary to address each of my questions, while helping me to imagine all that is great about the technoically advanced sedan. It didn't take long before my decision was clear, at which time Mr. Barrett, and key members of the finance and vehicle trade-in team went to work in an effort of acquiring the terms necessary to strike this deal into the win category. From the very start, to what will assuredly be the beginning of a fantastic future, Chris exceeded my expectations as an outstanding sales consultant making our buying experience one of the very best ever! Chris was very knowledgeable of the vehicle, and made sure i was comfortable with all the new features, (including CUE, my Cadillac, and the new components of on-star) prior to leaving the dealership. Anytime we've needed Chris, or had any questions; he made himself available with helpful and friendly service. Chris provided a welcoming and family-like experience making every effort to guarantee our first class buying experience continued, even while outside the dealership. We highly recommend Chris, and the entire Arrowhead Cadillac team, and look forward to all future experiences there. read more

Our opinion/advice...NEVER buy a Cadillac. Our experience...at a little over 50,000 miles our SRX developed a StabiliTraK electronic issue. This causes the car to either run roughly, refuse to start, the gauges to fluctuate erratically and/or die while driving it. Over the next 8,000 miles the car has been in to the service department at the dealership SEVEN TIMES for a TOTAL of 232 DAYS, for the SAME problem, which they STILL can't seem to determine how to fix. Although the Service Manager, Steve Wylie, has been understanding and sympathetic, he is "not allowed" to give us the contact information of the Cadillac Corporation Rep in our area. He assured us that he has passed on our concerns and the message that we would like to talk to the Rep directly. He has told us repeatedly that he is trying to set up a meeting. Six weeks have gone by, a meeting has never materialized and Steve is no longer even bothering to return our calls. We are now stuck with a car we paid A LOT of money for, but are afraid to drive because we never know when it's going to break down, leaving us stranded. We certainly can't sell it private party because we know it has mechanical issues. Trading it in is our only option. The number of times it has been in for service and the fact that we can't claim it is free from mechanical defect will obviously result in being given a low value offer. Things happen and sometimes you just get a lemon, but how a company responds to the situation and stands behind their product is what counts...Cadillac FAILS! read more

I wish I could give 6 stars, I've been to Arrowhead Cadi a couple times now-both instances working with Tony Grova and he has gone above and beyond what I have ever expected of him. I bought my CTS coupe elsewhere (and had a less than pleasant experience coupled with being pushed into buying a useless after market warranty that I didn't even need). After initially bringing it in to check for recalls, it was brought to my attention that there was actually an extended certified warranty on it! (Gee, thanks unnamed previous dealer.) We were already noticing leaks and had already tried (unsuccessfully) to get this aftermarket warranty company to get out and inspect the issue. This was a 4 day long process with no fix or even plan of a fix. After finding out there was still a factory warranty through GM, Tony and his techs had it fixed and out the door in 2 days! Fast forward to 2 days ago, I brought it into Arrowhead for a water leak concern on the passenger side door. Tony assured me they would take a look at it and figure out the issue before it becomes even more problematic. Once again I left the dealership today feeling like I wasn't just another car trying to be pushed out of the shop. Mr. Grova has been very patient with me in every sense of his job and I'll always come back to this dealership and this service advisor. That's saying a lot coming from a gal who lives all the way in Queen Creek. It'll take a lot for me to take my business anywhere else. read more

Lund Cadillac Service Dept gets my 5 Star World Class Rating! I called Mike Tenny; Service Advisor; on Tuesday about 10:30 am to schedule an oil change for my '08 Saturn SKY. I requested to do an oil change that afternoon and he mentioned that they were quite booked up that day; but would "squeeze" me in at 1:30pm. He offered to pick up my vehicle and deliver it when completed. I declined the offer as I was out driving; so I dropped off my vehicle at my scheduled time. I was quite impressed by the warm reception by all; offered food; snacks and drinks while I wait. Mike mentioned that since they were very busy that it could take 1-3 hours; so they offered me a ride back to work; which I gladly accepted. To my surprise; I received a call within 45 minutes; that my vehicle was completed and ready for pick up! I will surely recommend Lund Cadillac to everybody; for their excellent service and treatment! On a scale of 1-10; they get a 100 for their "under promise" and "over deliver" service and get my 5 Star World Class Rating!!! Thanks again Mike and the Lund Cadillac Team for your excellent service! ~ Robert L. read more

I brought my vehicle to Cadillac Arrowhead for an oil change, and the entire experience was seamless from start to finish. The staff was exceptionally friendly, professional, and efficient, making the process feel both organized and welcoming. From the moment I arrived, I was greeted with genuine courtesy and treated with a level of attentiveness that truly reflects the Cadillac standard. The service was completed promptly, yet I never felt rushed or overlooked. It is refreshing to visit a dealership where customer care and efficiency go hand in hand. The facility itself was clean, polished, and comfortable, adding to the overall elevated experience. Cadillac Arrowhead made what is typically a routine maintenance appointment feel effortless and refined. I truly appreciated the professionalism of the team and their commitment to excellent service. I would absolutely return for future maintenance and confidently recommend them to anyone looking for a dealership that va read more

We were waiting for the perfect car at the right price and found it at Arrowhead online via autotrader. Beginning with the friendly and helpful girl who answered the phone, to the salesman Michael ( who worked with me on his day off answering texts) and mangers Cassandra and Mike all the way to the transportation dept Chris...we were so impressed!! We bought the car sight unseen and were nervous doing the transaction on the phone, but were assured the car was amazing (which it was!) To ease our minds, Mike took pics and texted us answers to all our questions. They assisted with everything and made the process so easy. Very professional, responsive, honest and hands down the BEST car buying experience ever! Our car arrived in CA on the day we expected and we couldn't be more happy with our purchase! We got a fair deal on a great car and dealt with an amazing staff! We feel like we were treated like family.....Thank you so much!! read more

I have used the service department at Arrowhead Cadillac in the past after being burned previously I started driving to Scottsdale to have my Cadillac service there at Earnhardt Cadillac. I recently received a recall in the mail and decided to give Arrowhead one more try. the recall was for the fuel pump in a 2005 Cadillac CTS V. I called the dealership told them that I had the recall notice and that I also had an aftermarket fuel pump that I would like them to install since they were going to have my gas tank apart anyway. the rep was real nice said not a problem bring your car on down. needless to say the fuel pump is still in my hand not in my gas tank I know that if I had gone to Earnhardt Cadillac in Scottsdale the job would have gotten done.if you're just getting your oil changed Arrowhead Cadillac service department is just fine if you need anything done that requires more mechanical skill I would try someplace else. read more

Top-Notch! My experience at Arrowhead Cadillac was absolutely top-notch from beginning to end. From the moment I walked in, I was welcomed with professionalism, friendliness, and genuine care. David, my salesperson, was fantastic--extremely knowledgeable, approachable, and made the entire process smooth and stress-free. He took the time to answer all of my questions and made sure I was comfortable every step of the way. A special thank you to Clint, the Sales Manager, whose leadership and attentiveness truly elevated the experience. It's clear he runs a team that genuinely cares about customers. Polly in financing was amazing--fast, efficient, and made the paperwork process a breeze. She explained everything clearly and made sure I was confident in every step. If you're looking for a dealership that values your time, provides honest guidance, and delivers exceptional service, I highly recommend Arrowhead Cadillac! read more

The manager and employees (I believe Mark) at this car dealership were incredibly rude. We wanted to test drive a car before making a purchase in a couple of weeks because we wanted to make sure which model we really wanted, but they refused us. They claimed that we were under 25 years old, despite us providing an ID that clearly showed my friend was 30 years old. They also insisted that my friend couldn't test drive a car before buying it. It felt like they assumed we couldn't afford their cars because we look young. I just bought my Tesla last week, and I had to test drive it twice before I felt comfortable with the model I wanted. That's why I ended up paying cash for it. I'm also a business owner, and I would never treat my customers this way. The management at this showroom was very unprofessional. I would recommend going with a different dealer. read more

We purchased a vehicle at Arrowhead Cadillac and our experience was excellent. Brad Evertsen was was our salesman. He was very helpful in showing me an SUV they had just received that wasn't actually for sale yet. My husband and I went to look at it the same night but decided not to make a decision that day. The next day Brad personally took the SUV to my husband's auto shop so he could check it out. After everything checked out, my husband was able to sign the contract there, then Brad delivered the vehicle to my house to sign the contract. I didn't even have to go anywhere. He provided excellent customer service and even stays in contact to see how the truck is doing and if there's anything we need. I highly recommend Arrowhead Cadillac to anyone who is searching for a vehicle. I would definitely purchase a vehicle from Brad again in the future. read more

If you expect the best service, you will find it at Lund Cadillac. From sales, to contract/financing and service department, the folks there treat you right from the time you walk in the door. They deliver what they say they will deliver. Got my 2013 XTS late February, I dropped it off on a Thursday for the invisible paint shield application and to have them check the alignment and tire pressure. I am from Yuma and I had a meeting across town on Friday, was given a CTS as a loaner. Friday afternoon everything had been taken care of and they were finishing up on checking the alignment. I want to give a shout out to Matt, Jeff, Michael and the young lady that took care of getting me a loaner car. I will definitely be referring friends. Thanks for the great experience. Dave Waples read more

Do Not purchase from this location...I purchased a 2016 Escalade last july and was ship to me with missing and damaged items. I had to take to a dealer in Denver to get it fix the first week. Second key was never program $400+ and sales person would not return emails and calls back, we purchase bumper to bumper warranty and we had to get gps antenna replaced and Advisor Anthony wanted to charged us $600+ I called Cadillac location in Tempe and got it done under warranty (no charge)also Manager Chris was no help at all when he knew all the issues we had with Sales man Alfonso which he no longer works there. Manager dont return calls either dont care after you give down payment and sign papers. I do recommend Cadillac Tempe Location. read more

Just purchased a new XT5 from this dealer. The sales process was one of the easiest I have ever experienced. I told the salesman Joe E. that we had done our homework and fully expected them to present their best price out of the gate...Mike the sales manager then presented us the numbers that were exactly in line with what I had expected to pay. along with an aggressive and fair price for our trade in. Joe then spent the better part of an hour with us going over the finer points of the vehicle and helping set up the blue tooth, MyCadillac app and OnStar. He went above and beyond. We left the dealership completely satisfied with the car we had chosen and the treatment we experienced at Arrowhead Cadillac. read more

Went in to Sands Chevrolet with a check engine light. Wasn't covered under warranty. Said it would be $900. Told them that was ridiculous and would take it somewhere else. Called me back said they would do it for $600. Still declined. Got another call back and was offered 'employee pricing ' at $400. That really made me decline. Why wouldn't you offer your customers the best possible pricing the first time?! Called Arrowhead Cadillac and was quoted $300. Work was done and went to pick up. Great news it only cost me $160. It was less labor hours than what the computer quoted so they corrected and charged me less! Great customer service by Arrowhead Cadillac! read more

Tony Grova/Assistant Service Manager is always friendly and takes care of me with my Escalade. Tim Kielman/Part Manager is always the same friendly and has no problem ordering parts for me. I always tell my friends and co-workers about the great service, very clean waiting room and hotel like restroom at Arrowhead Cadillac. I am a USAF veteran and I have been to many other dealers around the country and this dealer will give you Beverly Hills type service each time. I live in the Ahwatukee Foothills of Phoenix so the hour drive to Arrowhead is worth it when I have a Cadillac related issue. Great Service! read more

DO NOT GO HERE. WORST DEALERSHIP TO PURCHASE A VEHICLE FROM!!! Do not go here!!! They will just send anyone home With a car to make you happy. If you qualify or not. Then 3 weeks later tell you you don't qualify to bring back the car. They are rude, lazy, and don't give a S*** about their customers. Worst experience of my life I will not be returning or recommending to ANYONE. Having a 2 year old daughter in limbo of cars in 120 degree heat sitting outside, waiting for these lazy men to get off their butts. They are strictly sales nothing about customers at all!!! DO NOT GO HERE. read more