I want to acknowledge great service on my little Fiat 500. Justin H. kindly & quickly took charge of getting to the source of the check engine light problem. He kept me informed of the progress in replacing the fuel pump & cap fuel filler. He sent a video showing the end result. It only took one day, and now I will be able to pass emissions and have my little car ready to drive me to doctors appointments and grocery shopping again. I would highly recommend Moore Chrysler Jeep Fiat for anyone needing repairs on their Fiat. All the mechanics I spoke with were respectful and helpful. They listened to me. Thank you, Justin, from the bottom of my heart for giving me back my transportation. I will return to this great repair shop for any problems in the future. read more

RIP OFF! I bought my jeep here in 2019 and I have a Jeep trail hawk. It's a 2018, and it has 80,000 miles roughly. It left me stranded at a stop light so I had it towed to Moore Jepp becuase I've always taken it here. I have always had it serviced here, and I'm so disappointed with Moore Jeep service because they quoted me $15,000.00 dollars in repairs. Moore said that my jeep's transmission was no good and that it had metal shavings in it and that the fluid was black. They also said that I need a lot of other repairs. Well I had my Jeep towed to a transmission shop in Tempe and got a second opinion. My AAA driver recommended that we take it another shop and get a second opinion. So we did. Turns out that they saved me $14,000 dollars from Moore's gouging. I only needed $1,000.00 in repairs and my jeep runs fine. They got it running for me and repaired a minor throdle timing spark plug what ever, new battery and fluids, $1,000.00. Also I didn't need all the other stuff they said that I needed. My transmission fluid was red and it's really fine and Oh also there are no metal shavings in it. . My Jeep runs well and I would NOT buy from this dealership or trust them. DON'T TRUST WHAT THEY SAY OR QUOTE. Talk about way off or they just think we must be idiots. REALLY! RUN AND GO SOMEWHERE ELSE. Get a second opinion, and because we had to much invested in this Jeep to just walk from it. read more

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Poor quality parts and even worse customer service. Took my jeep in for for new brakes. After taking it back twice in three weeks for squeaking I was told I could either live with it, purchase more expensive brakes or buy my own and have the dealer install them. I protested that I took the jeep in with brakes that did not squeak yet now I'm supposed to live (and meet clients) with squeaky brakes - or pay more to get it fixed. I offered to get my brakes done elsewhere and to return the pads but was told that wasn't an option. The manager wasn't interested in a solution as much as he was trying to have me spend more money. Poor, poor customer service. read more

Had a great experience with salesman Henry and who I think was the finance manager Steve. They worked hard to accomplish gaining my trust. Honest and a family owned business. 5 stars read more

Great experience with an oil and cabin filter change. Free inspection which included a video! Never had that before and was impressed. Also my service advisor was knowledgeable and kind. And man were they quick! I was like wait you are done? The waiting area was clean and actually nice, including the bathroom. I'm really happy with the service and facilities at Moore. read more

I went to get a recall taken care of on my Cherokee Trailhawk. Jake was very nice and accommodating. I just want people to know that I was treated respectfully and so were other people that were waiting for their vehicles to be repaired. I was nervous to go after reading all of the horrible comments on yelp. So I prayed before I went to the dealership. If we are respectful then we will be treated respectfully. Have a blessed day! read more

I made the switch from another service department/dealership hoping for a better experience... unfortunately not that hasn't been the case. I spent $5k my first visit on "recommended services" including front shocks, absorbers, struts, etc. 6-months later my front end now sounds HORRIBLE. I went to get it checked out and was told "I don't hear anything and the ride is smooth". This was laughable and my Jeep is now being evaluated at a TRUSTED service department to get an honest evaluation (to be continued)... I spent $1500 my second visit for 4x tires. A month later a wheel weight punctured my tire which I found very odd,. No accommodation was even considered just charged full price for a replacement. Not saying the weight was definitively left in the wheel but I'm definitely suspicious now after the lack of accountability for the front end. Overall disappointing, I was hoping "family owned" actually meant better service =-/ read more

In 2024, I purchased 3 vehicles from Moore Jeep & Subaru. The last purchase was a used vehicle that leaked oil, had a death wobble, and was in serious disrepair. I inquired about a couple new vehicles and was given the typical runaround and game playing. I let the sale manager know I didn't appreciate it. Just now, the GM called and told me to lose his number, never call or come In again and said they don't have time for assholes like me. (Direct quote). WOW! Gotta love customer service huh!u read more

Took my Jeep in for Service on the Suspension system which should have cost about $800 but by the end of the day, the bill had tripled due to other maintenance issues. I did not feel comfortable with the higher amount so the Service Director said you can come pick up your Jeep at no charge. That is the correct way to handle this kind of situation. RAM read more

Nate at the service department was so helpful and fast!!! He found me the least expensive way to fix my 2022 jeep wrangler and found the most efficient way for me to drop my car off. S/O Nate!!! read more

Sue Robbins made this the most pleasant car buying experience I've ever had. Completely stress-free from start to finish. She was extremely sweet, professional, and on top of everything. Spencer, the manager, was also great to work with. Best dealership ever. Don't waste your time anywhere else -- best deals and zero games. Highly recommend. read more

I can't believe a single quart of transmission fluid for 2015 Fiat 500 Sport automatic is worth $80.00 HIGHWAY ROBBERY. CAR SALES must be slow at Moore Fiat in Peoria, AZ. Unfortunately, I needed it and was remiss in checking out the internet, where I found it for UNDER $20.00. read more

After meeting with Jake (service manager) as a representative of Moore Chrysler Jeep. I can honestly say my years relationship with this service department is over. Within a 5 minute conversation I was interrupted 7 times with him talking over me and Not allowing me to complete a sentence. All he needed to say was he was not interested in helping me with a paint issue. I've done my homework, I know there are a number of other people with the same paint issues with same year and color as my 2021Grand Cherokee L. read more

Heater never worked. Must have been a heater core leak. When I checked the engine bay all the hoses connected to the heater core were zip tied off. So much for an inspection before sale. AVOID THESE SCAMMERS read more

PLEASE EVERYONE DON'T GO HERE!!! I went in last week to buy a car and they had the application started on it THEY SHOOTGUN my credit by hitting it 9 times!! The finance manager has no idea what he is doing!! They added 2000.00 to the price of the car and when I told them I would just pay cash all of the sudden they sold the car?! This is by far one of the worst customer service I have ever received!! PLEASE DON'T WASTE YOUR TIME HERE!! read more

Jake is the best!!! Each time I have an issue, he's always there to the rescue. He's always so kind to me and my husband and always helps where he can. read more

I had to take my Jeep in 3 times, to no avail. They ripped my dash apart, and told me to go check out my audio equipment, which I did, there was no issues. The third time I took it over, I got a call the next morning and the rep (I'm not going to name him) said: come and pick it up, I'm not touching it. They completely missed the fact that one of my fuses was put on the wrong spot, and it was blown. I do not recommend this dealership, whatsoever. Don't waste your time. read more

I had a disappointing experience at this dealership. I negotiated a 36-month lease with $2,500 down payment and monthly payment of $360.21 for 5,000 miles a year. After they reviewed my application, they asked for a co-signer, which I provided. Instead of honoring the original agreement, they came back with a much higher monthly payment around $438 without a clear or reasonable explanation. A co-signer is supposed to strengthen an application, not increase the payment, this felt misleading and unprofessional. I recommend anyone considering this dealership to check all the numbers and be cautious of sudden changes. It's really sad that the sales women Susan thought I did not know any better and I would except the new sales terms. I have purchased a lot of cars in my 55 years. This car was for my son. This has never happened to me. Truly disappointed in their sales tactics. read more

DUSTIN SHEPHERD (service director) SHAWN JORDAN (service manager) CRAIG EBERS (service advisor) all of these representatives of Moore Chrysler Jeep FIAT lied to me and in one case actually trespassed at my private home, tried to break into my garage and threatened me with violence PHX PD report #23-979654 06/27/2023 Warranty/recall repairs began with Moore Chrysler Jeep FIAT in January 2020. 03/17/2020 when picking up "completed" repairs i noticed before leaving that my windshield was broken, center of passenger side of windshield, which was absolutely not there before. Spoke privately and privately recorded a conversation with service manager Shawn Jordan, he admitted to the mistake and asked if i wouldn't complain to management or FCA/FIAT he would replace the windshield and apologized. After several weeks i never heard again from Mr Jordan from Moore so, i went to the dealership service again, spoke with my advisor at the time (Angel) and he admitted as well the damage was not there prior to and said he knew Shawn Jordan addressed it with him after my last visit. Then Mr Jordan came out and completely changed his position, said in front of my advisor that he never admitted any fault and never agreed to repair the windshield. Amazed i looked at my advisor and he said "im sorry man" put his hands up and walked away, knowing I was just blatantly lied to by his manager. Again i have this private recording between myself and Mr Jordan. Fast forward, April 2023 vehicle goes back into Moore Chrysler Jeep FIAT for warranty/recall repairs, this time told Mr Jordan was moved to Moore Peoria Subaru (a sister company) and was assured my experience would be better. After lengthy repairs, parts ordered, authorizations required, etc... a single service advisor employee Mr Craig Ebers took my situation personally it appeared and on 06/27/2023 as stated earlier, actually drove from the dealership to my private home, tried to break into my garage and "take his rental car back" given to me by Moore Chrysler Jeep FIAT and authorized directly by FCA/FIAT. Phoenix police was dispatched and asked Mr Ebers to leave my property, Mr Ebers argued with the officer until she finally told him if he didn't leave he would be arrested. Immediately bringing this to Mr Dustin Shepherd (service director) attention via email and telephone. Mr Shepherd then apologized and asked if i would be willing to work with him directly moving forward, i agreed and came in the next day to meet with Dustin Shepherd in person. Again very cautious at this point, i again privately recorded my conversation with Mr Shepherd. Mr Shepherd apologized, agreed with everything I said, and said "you deserve an answer/explanation and apology for all of this and i will make sure it comes to you from my bosses, the owners of the dealership". I followed up with three voicemails and several emails after Mr Shepherd and i conversation, with absolutely no response whatsoever, from anyone at all with Moore Chrysler Jeep FIAT of Peoria. Again i have this private recording between myself and Mr Shepherd and a video recording of Mr Ebers threatening me at my private home. Now moving all of the way until now.. Still have a new car with 35k miles and a broken windshield, broken driver's side door, broken driver's side seat, car does not shift safely to drive, about a 4 foot piece of wiring attached to something underneath the driver's side seat that is just shoved up under, and a radio that doesn't work either. I genuinely thought this would actually get addressed before dragging this whole thing out publicly but as it appears Mr Shepherd and his team at Moore Chrysler Jeep FIAT do not care nor have they ever cared. If any of this experience sounds similar to yours, i encourage you to seek legal assistance and representation just as i have done myself. read more

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Don't buy a used vehicle from these guys. They will sell you one that they know has problems, as long as the problem is intermittent enough that they think they can get it sold and through its 15-day Lemon Law return period before the problem shows up again. Here's how I know: I traded in my 2016 Ram truck to them for $1,500 because I was having problems with it and they swore it was nothing but scrap. They posted it for sale immediately for $18,995. Per the Carfax, they didn't do anything to it mechanically except change the oil. I think the truck is going to give its next owner nothing but problems. I wish I'd read the Yelp reviews before I went there. Here's the background: I had a 2016 Ram 1500 EcoDiesel truck, VIN ending in 341029. It was my only vehicle, 9 years old with just over 73,000 miles on it, when I started having problems with it. Long story short: the check engine light came on 9/5/25, I had it repaired at Bill Luke (replaced fuel injectors and EGR cooler under warranty, took 10 days, had to rent a car, and they said parts for this engine will stop being made next year). The check engine light came on again on 9/30/25 and Luke just turned the light off and said to see if it comes back on. When you turn off the check engine light on this truck, it takes about 2 weeks of driving it before the computer monitors reset and the light comes back on. My tag was due 10/15/25, I couldn't pass my smog test due to the check engine light, so I couldn't get the truck tagged, and I didn't want to drive with an expired tag. I was getting increasingly desperate, but I still had hope that the truck could be fixed. The check engine light came on the 3rd time on 10/14/25. I decided to try a different dealership for repairs, so I made an appointment, and I also decided to look at Subarus at the dealership across the street. I wish now that I'd never set foot in Peoria Subaru / Moore Chrysler Jeep. I test drove a car, then sat down with the salesman to see about pricing. He asked to look at my Ram truck as a trade-in, and I said OK, I was curious about what value it had. We talked about the check engine light, and I told him I had an appointment to get it fixed. After they looked at it, another salesman, Shawn, gave me the hard sell. He said the truck was scrap and they couldn't give me more than $1,000 for it. He said he'd checked with their Jeep mechanic and based on OBD codes, the recent work, etc., it probably has metal shavings in the engine and would need a new engine, and the truck isn't worth that. They would auction it for parts. I told him I was going to have it fixed, but he said the other dealerships were just stringing me along, replacing parts under warranty bit by bit until the warranty ran out. That sounded plausible to me. I thought about the money I'd spend on rental cars with the Ram in the shop. My mind was clouded by concern for my Mother's health (she had a heart attack in July and needed me to take her to many appts) and my need to have a reliable vehicle. I was in tears. The idea of buying a new car and ending all this running around, trying to get repairs done on the Ram, sounded very appealing. I was so tired. So they wore me down and I made a very bad decision. On 10/14/25, I bought a 2025 Subaru Crosstrek Premium from them for $33K (I like the car, though the price wasn't good and I wish I'd bought it elsewhere). They "generously" gave me a whole $1,500 for my "scrap" truck. I truly believed they'd send the truck to auction, so I was shocked when I saw that they'd posted the Ram for sale on their website for $18,995. The photos show the check engine light is off, but if nothing has been fixed, I believe it will come back on after about 2 weeks of driving, just as it did for me repeatedly. In the research I've done on the Ram since, I believe their assessment of it as scrap is correct. This 2016 EcoDiesel engine has a bad reputation. They do get metal shavings in the engine when the fuel pump disintegrates. The recent work I had done doesn't show up on the Carfax, so the buyer won't have a heads-up that the truck has had problems recently. I emailed Peoria Subaru with details of my attempts to repair it, so it would be in writing and they couldn't say they didn't know. I gave them multiple chances to explain to me how this is not the scam it appears to be, and they refuse. Chris Donevski wants to talk to me only by phone or in person (I think they're afraid to put anything in writing) and I don't believe a word they say, so I will only communicate by email. They have zero empathy or ethics. One of the papers that you sign when you buy a car from them says: "I understand that verbal promises by the salesman are not valid. Any promises or understandings not specified in writing shall not be binding upon MOORE AUTO GROUP." These guys give Subaru a bad name. They should be selling Yugos. read more

Had a GREAT experience from start to finish with our saleman Matthew Rios and our Finance guy Troy Miller at the Peoria, AZ location. We called and told them we saw a jeep we wanted to test drive but we had 30 min to test drive and get the trade in value. Jeep was ready and running when we pulled in. Took the test drive while the looked at the trade in. Pulled back in, gave back the keys to the jeep and we let them know we liked it, send us the numbers and we would discuss a deal. We kept Matthew from clocking out and he stayed a few hours to make sure we had a deal we wanted. Troy in finance was incredible, friendly and experienced. Would go back again!!!! Family own business with great people! read more

Jake the service technician was very poor customer service. The work got done, but my warranty service cost me out of pocket because jake was too lazy and unconcerned about finding mopar approved parts. Go to Bill Luke if you dont want to pay out of pocket or want good service. Even if a shop does the work jake the service tecnician and his manager would not take time to make things right read more

Dustsin and Jake listened to my problems and provided an quick solution. Every business has problems but few give solutions. Thanks Dustin and Jake for creating a solution. You arraigned a courtesy car so I can get to work without paying for Lyfts. read more

The service advisor. Joel does not know what he's doing. Then I got transferred to Jake. They have my car for two days saying they could not duplicate what I brought it in for. I picked it up and drove to Union Hills and it already started happening again. This place is useless. Horrible customer service experience with both and I will not be returning. read more

Love Moore Jeep, take my Jeep Mojave and Jeep Wrangler here. Love the serve rep Juan. He's the best!!!.. keeps me updated, gives options and is a proud Jeep Gladiator owner so we can talk upgrades. Moore Jeep is family owned my kinda business.. check them out!!! read more

Went in to look at grand Cherokee and told the sales guy exactly what I wanted. When he came back with a completely different car with nothing I was looking for seemed annoyed and aggressive when we were trying to leave. Wouldn't buy a car from here! read more

Very bad experience. Didn't allow me to have it checked by the mechanics, saying that it was already checked by them. I bought it and had it inspected by the mechanics. The cost is more than $7,000. A sales manager said that there was nothing they can do. All my fault. read more

Bait and switch. Talk to me about a car for days. Finally get time for my wife to go all the way across the valley for the vehicle to not be there. Then they tried to sale something for 20k more. read more

Steer Clear of this Dealership. They claim to be a family business but they have no family values. They trick you into buying a new car from them with the promise that they will give you two free sets of tires over the life of the vehicle. What they don't tell you is that everything has to be done at their dealership and that this is a WEAR Warranty ONLY! Meaning the tread depth has to be less than 4/32 of an inch. So, when your tire tread separates and you are left out on the road at night by yourself, don't call them. You don't have a warranty. They will claim they sent you a video to back up their service. The video seriously lacks the Indepth inspection you would expect from a reputable business. This is my REAL life experience and NOT my opinion. Good Luck if you buy here. read more

Called late in the morning on a Saturday with a dead battery (or two) in my 2022 Gladiator Rubicon. They were able to get me in and get the batteries replaced under warranty! read more

Women beware I am not sure but I guess they thought I was stupid! I took our jeep Grand Cherokee in because the check engine light was on. We had taken it to O'Reilly and gotten a print out of the error codes that indicated possible spark plug or coil issue. We took it in and told the service dept this. The next morning I was told it was neither of those issues and it was most likely something much worse (head gasket). They said it would be 800 to diagnose for sure, So I opted to do this. They then called me and informed me it needed a head gasket and we are looking at approx 6000.00 or more. I said no and paid the 800 they repeatedly tried to talk me out of taking the car . When I picked it up they said oh ya we also found a loose clip on an injector and it seems to be running a little better. I have since taken the jeep to a trusted mechanic in Tucson and for 1500.00 they replaced the spark plugs and coil and repacked my wheel bearings and guess what ...it didn't need a new head gasket imagine that! I strongly urge anyone to get a second opinion before agreeing to any major repairs. We also have 3 other jeeps in the family and will absolutely NOT be returning to Moore! read more

Worst Service Department in the history of Jeep. That female answering the phone today was the epitome of horrible customer service.

dated 3/8/2024 - Over the past three weeks, Moore has had my Grand Cherokee for about seven days to diagnose and fix a vibration problem that happens at around 1500-2000 RPM. The first three days spent there, the diagnosis came back that the fuel system had excessive carbon and needed to be cleaned. It was stated that that would fix the problem. It cost $450 and did not fix the issue. They also tried to sell me on a spark plug change and brake fluid flush for over $1,000. The spark plugs would have been 25,000 miles to early and the owners manual schedule says nothing about flushing the brake system. I declined those services and I'm glad I did. A few days later I went back and took the service writer, Joel, for a ride and demonstrated the vibration. He agreed there was a problem. The car went back this week and the diagnosis was bad motor mounts. My extended warranty would pay for it with $100 deductible. After four days in the shop, I was told that the replacement motor mounts did not fix it, but that the shop would take care of the deductible. So now I'm out $350 for the fuel system service that did not fix the issue. I told the service writer I wanted my $350 credited and then spoke with Jake the service manager. He said he was sorry Joel told me the fuel system service would fix the vibration. He said they would not credit me because it is "recommended in Arizona" to clean the fuel system because of the local gas. The owners manual schedule says nothing about cleaning the fuel system ever. So now I'm out $350 for a service that did not fix the problem and Moore won't do anything about it. Needless to say, I am quite angry and have lost any trust I once had with this service department. Watch out for the upsells for services you probably don't need. read more

We bought our Jeep Cherokee here in 2019 and we love it. At the time we bought our vehicle we were told that as long as we always got our vehicle maintenance at Moore that we would qualify for 2 sets of 4 tires at no cost. We thought this was a great deal. We have taken our Jeep to Moore for all maintenance religiously even though their shop charges significantly more than other places. Today we took our vehicle to them for an oil change per our agreement when we bought the car. We were told by the customer service guy that we were almost due for new tires. We told him we had the free replacement tires deal. He informed us that we did not qualify because we had not done all the suggested maintenance items and that new tires would cost us $800. We looked at his list and he had a number of service items we didn't need. Why would we do maintenance we don't need? We are very disappointed with Moore for going back on their word. We will find somewhere else to purchase our next vehicle and will stop suggesting them to friends and family. If they tell you that your new car comes with 2 free sets of tires, don't believe it. read more

Robert was a great salesman. Both he and his manager were super helpful and professional. I highly recommend this dealer for your next car purchase. read more

If you want a dependable dealership to take care of your warranty work here? stay away my jeep is under warranty and they do not give out loaners while they fix the car they will rent you one. I called mopar and they DO pay for loaners when you are getting warranty work done. No more . Take your warranty work somewhere else THEY SELL YOU ON MEW CAR EVERYTHING IS COVERED DO NOT BUY A CAR HERE . They will make you pay for rentals when it should be covered under mopar . read more

My Jeep Compass would not unlock, had it towed to Moore who looked at it. Found out the dealership I bought it used from put in a new ignition and programmed generic keys that will not unlock the door expecpt by the fob unlock button. Brian in service advsied possible remedies which were very expensive but suggested that it was not worth doing since they had changed the PIN in the onboard computer of the vehicle. I appreciated his honesty and they did not charge me at all for the diagnostic check or inspection of what was wrong. read more

DO NOT TRUST THEM WITH YOUR VEHICLE!!!   HORRIBLE BUSINESS AND COMMUNICATION!!! Took my car in for a trade in Friday evening at 6:30.  Had an appointment but the salesperson Miranda was already gone when I arrived.   They set me up with another person, Matt Rios and when he went to check the odometer for mileage, he clumsily broke the ignition cylinder on my son's vehicle.  Another salesperson, Fred was apologetic at first and said they'd look at it the next morning.  When we called back, both Matt and Fred were "unavailable" to talk.  Asked to speak to a Manager and Spencer got on the line and claimed with was our fault due to wear and tear...went to dealership to resolve in person and no one would assist us. Waited for over an hour for them to say to call on Tuesday.  We ultimately took the car to another dealership to get it looked at and they claimed the damage was not wear and tear but rather the dealer trying to shove key in improperly, causing it to crack.   We still have yet to talk to someone from Moore dealership, but it's looking like a small claims suit will ensue. read more

Moore Chrysler Jeep Fiat - Ignition cylinder cracked, unable to start car correctly - Car Dealers Near Me - Peoria, Arizona

The so called Express Oil Change is non existant...got here by 11 and still waiting...car isn't in the garage yet. I bought my car here in May in less time than it has taken them to change my oil. So disappointed...I will not be back unless it's warranty work so much for "SHOP LOCAL" 1 Star because Yelp made me to bad there isn't a 0 star choice My car got done about 220 pm arrived at 1054 am Justin was great not his fault but an oil change and tire rotation should take 30 min read more

Moore Chrysler Jeep Fiat - Car Dealers Near Me - Peoria, Arizona

My husband bought his dream Jeep Gladiator here a couple of months ago. This is the story of how classy this place is and how they made my husband a very happy man. After emailing dealerships for a month, Rob W. received a final price from Moore Chrysler Jeep that nobody else in the country could beat. It was a good price, frankly an unbelievable price. But, we had the price in writing from the manager, and so, we went to the West Valley to buy a car. It turns out that the price was unbelievable for the finance manager too. Ultimately, the managers had some discussions behind closed doors and agreed to honour the agreed upon price. They didn't have to do give us that price. In fact, I wasn't expecting them to. But, Moore Chrysler Jeep took it upon themselves to uphold their reputation. Because of that, I will continue to recommend this dealership. Improvements? The dealership could use minor renovations. It has a somewhat outdated feel. Additionally, our sales guy was fine, but I can't really speak to his sales ability because we had already decided on the purchase before we met him. Thank you Moore Chrysler Jeep for being an outstanding establishment. Lastly, the finance manager deserves a gold star for his fashion sense. read more