Very sad! I have never had to write a bad review about any business in Phoenix, but this struck me as grievous. I do not mind paying a shop the most for repairing my vehicle, but with that cost I expect them to stand by their work. If the same part fails less than two years later, I do not expect to be the one to have to point it out by carefully picking through the paper work. I expect the service advisor to do so. Following this I would expect a sincere apology, a loan of a vehicle and the repair to be done without cost to myself. Unfortunately none of this happened. I was told in no uncertain terms this is my problem, and they can not be expected to provide any type of guarantee for their work for anywhere near this amount of time. Good luck and be careful, it's your money. read more

No better place. These guys are awesome! You'll get the reception you expect from Cadillac. I wouldn't take my pride possession anywhere else! Absolute thumbs up! read more

After visiting a few dealerships and being treated poorly, I was so happy to find the car I was looking for at this dealership. I was able to negotiate the price through email, which has proven difficult to do with other dealerships. I scheduled a test drive and was driving my car home the next day. The sales people are customer service first. There is no pressure or heavy sales tactics!!! This is a place where I felt good about giving them my money, which is really important to me. I will never car shop anywhere else!! Kal and the two finance guys I dealt with were amazing!! read more

i have to change my review after talking to bobby the general manager he turned me over to Vince who went out of his way to make us happy. Very pleased read more

As always Jim Buckner takes care of our Cadillac repairs. He is always curious and very professional. We never have anything bad to say. Best car service center in town. Great job Jim... read more

Awesome Wonderful purchase a new CTS-V great customer service. Sales Financing departments perfect. You feel welcome, they listen to your needs. Thanks to all of you read more

NEVER EVER AGAIN will I purchase a vehicle from the lying sales team at Arrowhead Cadillac. They treat you well until the purchase is final and then they show their true deceitful and poor customer service habits. They continue to harass with their begging emails although I have asked to be removed several times. If you like smoke and mirrors this is the place to go! Love Cadillacs but hate Arrowhead Cadillac! They are Horrible!!! read more

Mike E and Eric are a Class Act! Mike was very professional and I appreciated his welcoming demeanor and down-to-earth manners. I recommend this dealer because it was clear to me they're interested in providing the highest quality service and product to their customers. read more

Love this dealership! Have purchased 2 Escalades, a H3 and a CTS from here and have loved them all. They are easy to deal with and they have a great service department. Would not purchase a Cadillac anywhere else! read more

My husband and I live in Texas, we found the vehicle we wanted at Lund Cadillac. I was helped by Frank. We did not end up getting the vehicle due to the decision of keeping the vehicle we were planning to trade in. Through the process of test driving, keeping in contact, offering over the top convenience options, and more than important; getting the numbers to work for us. Frank was great. For as far as we got in the deal, dealing a vehicle over the phone/text was a lot smoother process than I would have thought. read more

Took the caddy here for service and I was more than pleased with the price and results, nice lobby to wait in and quick service! Fair price, and it was all cleaned up for me before delivery! Will continue to do business with them! read more

These guys are clowns! Rip off artist. They quoted me 1200 for a 500 hundred dollar job what a joke. I will never go back!

I recently puchased a CTS-V wagon from Lund Cadillac and had an excellent experience. Buying a car sight unseen is a bit worrisome but Sam the internet sales manager went above and beyond to help me throughout the deal. I received the carfax report, the PDI report, pics from his phone, etc. He made me feel comfortable with the whole process. The car arrived as described. I highly recommend Lund Cadillac and will definitely consider them on my next vehicle purchase. Ask for Sam the internet sales manager or Thomas the general sales manager. They are excellent! read more

Michelle in parts was awesome! I was purchasing their part through EBay and she took the time to take a photograph of the item and send it to my phone. What service! Most internet auto parts retailers show only stock diagram photos. Now I don't have to guess if the part was what I needed and then risk having to send it back. You just don't see this personal service anymore much less online. I definitely recommend this dealer and their stellar service. Arrowhead should be very proud of Michelle! read more

I am so happy we went to Arrowhead Cadillac to test drive an ATS 2.0 & 2.5 turbo. Our salesman Travis was so helpful and very knowledgeable. I felt like he answered our questions honestly and was not just trying to sale us any car. If you want to go to a professional easy to work with dealer this is your dealership and I would highly recommend Travis. Stay away from Midway Chevrolet that was the first dealership we want to. Felt like cattle being herded. read more

Great experience at this beautiful dealership. Joe is a great and very knowledgeable salesman. Mike worked out numbers that we felt were a good deal. No pressure. We left in a beautiful new car and felt like we had just made new friends. read more

We bought our SRX from them 4 years ago when they were still Lund. For the last 3 years we have had problems with our Cue System. We have talked to their techs at least 3 times a year. Every time we've gone in with a problem they say that there's nothing wrong with it. We have gone in for the screen freezing and the bluetooth acting up. We have requested a new cue system twice and they said there was nothing wrong with it so it's not covered under the warranty. Now the screen is completely unresponsive and we are out of warranty. They want $1500 to replace it. We will no longer do business with this dealership. read more

So I'm throughly frustrated!! Its to the point I'm going to trade in my vehicle. Service treats us like we are crazy and making stuff up. They put us in a loaner that was to small and didn't even care that my husband would have to drive with his head cocked to the side, safety first. When we go there it's like we are being handled!! They took so long paying off my trade in it now shows 2 late's on mine and my husbands credits, this is complete BS. They ran our credit so much my score dropped dramatically!! I would not recommend them to anyone and can't wait to get out of this lemon of a vehicle. read more

I was extremely excited to be buying my very first car off the showroom floor. I has a $15000 trade in which was fully paid off. First let me say the salesman was less than honest which can be expected I suppose. I said I would like ATLEAST 15k for my trade in. well during my transaction he left his screen toward me where I saw they actually could have given me 17k. when I asked what that was he avoided my question. He also let me know I would get 3 years of oil changes free with the purchase. When I got to finance I found that it was only 1 free oil change and proceeded to sell me on the extended warranty to cover that service... which I also bought. Not long after I took my car home I realized something wasn't right. My bluetooth on my vehicle forgets my phone constantly so I constantly have to reconnect. So ... since I dont have time to reconnect every time I'm on the go I use the apple car play. Even when using that the navigation screen goes out constantly during my long commutes to and from work. By goes out I mean totally restarts as if I have turned my car off. This disconnects my calls, navigation and music. I also have issues with the sound control where the dial simply does not work... it wont turn the volume down or up when I use it. I have also had the touch screen not work at all. Now ... of course arrowhead Cadillac needs to rule out that it is my phone. Well I have these issues when my phone inst even connected and I'm simply listening to the radio. I have also now been in a loner car 3 times (same make and model) using my same phone to connect with NO issues. I have also provided VIDEO PROOF of these malfunctions! to SHOW them! You would think common sense would tell you after my 3rd visit that it is NOT the phone that is the problem. I have now been in a loner car for over a month now... Why you ask? well because this last visit my car was in an accident while in the dealerships care. so not only to I have a brand new FAULTY vehicle it has now been into an accident and even if I wanted to trade it in it would be work WAY less than I bought it for just 6 months ago. Although the accident was the fault of the other driver it still doesn't sit well with me a "valued customer" that I have spent months upon months trying to just get my car working like the new car it is and it is now been hit while I wasn't even in its possession. I filed a claim with the BBB finally... hoping to get this would be resolved. well basically I am SOL on the loss of value in my car (what I was told in so many words) but a GM engineer spent all day yesterday finally taking a look at my car.. asking me questions still about my phone as if it was the problem. Guess what the answer was .... They cant find they problem so they are sending my car back to me! At this point I am convinced that GM and arrowhead Cadillac are fine selling faulty vehicles to paying customers. They will make the customer jump through hoops until they finally give up on getting what they paid for. Buying a car is supposed to be a happy experience but at this point you would think I was dealing with a " buy here pay here" lot. read more

I was a long term customer getting my vehicle service here, but they have been disappointed me every time now for the past year or so. There service is rude and condescending; the are just worried about covering themselves not the customer. Last time I was there, Michael Tenant was my "service advisor". I was getting a replacement tire because I had to put on my spare on when I noticed the steel bands showing on the inboard and outboard edges of the tire; the tread had almost completely fallen off! When I was changing out the tire before I brought it in, the lug nuts were snug but not tight (not even close to being as tight as the others when I checked them). I brought these two issues up to him discreetly, he blew them off without concern. As far as the loose lug nuts, he first was trying to say I brought it to somewhere else like tires plus and they left them loose even though he pulled up records of tire rotation at Arrowhead Cadillac. Next explanation he had was maybe somebody tried stealing the tire (really?). Throughout the conversation he said it couldn't be there fault because the have an automatic torque machine. I ask if the have checklist for checking them but he didn't respond to the question and was more defensive. He said they were good enough and wouldn't cause the tire failure even though we repeated stated that we were mainly bringing it to there attention for safety of all of there customers and maybe a review of their procedures/equipment. The second issue with the tread almost completely off, I mentioned I was lucky I noticed it before something really bad happened, and that the other front tire with the same tread wear and same age did not show any signs of failure. He blew this off also. He just said the steel band broke. He then said you should always throw away all tires 3 to 4 years old regardless of tread ware to have a safe vehicle, but he doesn't because he doesn't drive very far. I guessing he said this so he did not have to get into if the tire had a manufacturing defect. The next disappointment, on the service invoice he put in the notes that the original front tires had severe inside tire wear, which was not true as the one had the steel showing inside and out (that's how I noticed it) and the other was evenly worn but i was not going to get just one tire (believe me, I looked when I seen the failed tire). Also, they have been doing the tire rotations. Other final disappointments were after the vehicle was serviced, he yelled in the waiting room "let's go" (like he was waiting for us!) and after paying, the vehicle was blocked in. When we let him know, he rudely said he was going to move the other vehicles. Previous years, the service advisor I always worked with (which is no longer employed there, no wonder why) would always be considerate, and put the customer first. read more

Lund Cadillac was easy to work with and made my leasing a new Cadillac an easy and quick process. Thanks guys! Sam J.

The best experience I have ever had at a car dealership from my sales rep, Jim Steffen to Barton Harris, finance. I have never been treated with such respect, attention to detail, interest and courtesy as I was at this dealership. I will never go to another dealership in Phoenix. It is so refreshing to know there are honest car salesmen and finance people in this industry. Kudos to this phenomenal business and thank you for your attention to my specific needs and requirements. read more

My wife and I have been looking for a used Lexus RX 350 that is fully loaded for some time now. We found a beautiful 2011 with only 38k miles at Arrowhead Cadillac and worked with Sam Osterkorn to acquire it. We communicated via email and phone, I made a fair offer of what I wanted to pay and Sam accepted with no haggling. We passed a few more emails to verify all conditions, I made a deposit to hold it and then went and looked at the vehicle a few days later. The car was amazing and in beautiful condition. Sam and the financing team were very friendly and professional. Since I had all my financing squared away in advance I was out of there and on the road in less than 2 hours. I would definitely recommend Arrowhead and their team and would gladly go back there for another vehicle. Hopefully not real soon though. read more

Awesome purchasing experience. My salesman Joe was super friendly and helpful when we test drove a couple of cars. When it came to the paperwork it couldn't have been easier. They matched my trade in offer from CarMax without any hesitation and when they came out with the paperwork the price was exactly the same as advertised on their website. No bullcrap hidden dealership addons no one wants or back and forth with the sales manager just trying to get them to honor the internet price. The finance manager was professional as well and I have complaints there either. Overall it was a great experience and I'd easily recommend them to any of my family or friends. read more

Alisa and Don were very helpful and informative about how we could trade-in our current vehicle and get a big beautiful Cadillac. We felt that we were very well informed about the vehicle and also felt very strongly that they worked very hard to help us get out of our current vehicle to best advantage for us. Alisa spent a good part of the day showing us all the features of the vehicle and we got a really good test drive to make sure this was the car for us. Don made sure that we understood exactly what the features were as well and also made sure that our trade-in was well considered and we really appreciated the information about the great Cadillac features that far exceeded our expectations! We LOVE our new Cadillac!!! read more

So my Infinity started to act up yesterday, stalling and overheating. I was only 5 miles from the dealership and had no other choice but to drive it. Less than a quarter mile away, on Bell rd, during rush hour my car decided to call it quits. Wouldn't start at the light. Thankfully it restarted enough for me to pull into the Caddy dealership. When Mike came out from the service department I started to cry. I was so distraught from the whole ordeal I couldn't even talk to let him know what happened. He was so kind, Offered me water and treats while he called for a tow truck for me. I sat with the service guys while my mind cooled down. These guys went above and beyond for me and I'm not even a customer. True gentleman and professionals. Thank you so much! read more

Arrowhead service was asked to cure the vibration in my certified XTS platinum. The dealership resused to rectify the issue, which was caused by the tires sold to me by Arrowhead. The service manager further insulted my intelligence by offering to pay half of the cost for new tires, but then attempted to charge me the full Discount Tire price for my half of the transaction!!! I have never been more embarrassed to be a lifelong GM enthusiast and loyal buyer. Either Arrowhead Cadillac or Cadillac itself has horribly misunderstood the expectations of those who purchase certified luxury vehicles. I have never failed to offer a positive review for the people who service my vehicle. I have also never found myself forced to warn the buying public in this way. Regrettably, I must urge anyone considering the purchase or maintenance of a vehicle to take their business anywhere but Arrowhead Cadillac. I wish I'd have been lucky enough to have received such a warning before purchasing my latest vehicle. read more

Bought an awesome Cadillac CT6 yesterday. Chris and Norm were great. We asked a ton of questions and I know we totally kept interrupted their flow of the sale but it seemed to never be a problem. They answered all questions all while telling great stories and having a great time. We got an amazing deal and had a good time. Highly recommend Arrowhead Cadillac Norm and Chris top notch guys. read more

Love the service department. We will continue to use Arrowhead even after our warranty is up on our Escalade. Thank you Arrowhead Cadillac!

I went with my fiancé to purchase a used 2014 Camaro. WOW, what an amazing experience! The showroom is just beautiful and very elegant, the customer service is AMAZING! After I graduate from Midwestern University I will be purchasing my next vehicle here! BTW, He loves his new Camaro! read more

EXTREMELY DISAPPOINTED. At 12:45 today I went in to look at a 2016 SRX for my wife. The salesman introduced himself to me and I told him what I was looking for. He told me he had one in the detail shop that we could go look at. Everything was going great. I felt like this is going to be a great experience. I asked the salesman how long he would be in today and he said he would be leaving by 7:00. I asked if we could meet at 5:30 to buy the car. I told him that I would call my wife to make sure that she can go to see the car at 5:30. Called my wife and she was excited to go. At 1:16 I called and left a message with my salesman that my wife and I would be in to buy the SRX. We arrived at 5:15 and I told my wife they had right there on display for her. Oh how wrong I was. The SRX had a temporary tag on it and come to find out, the salesman that I was working with sold it to someone else. This is the worst excuse for customer service I have ever experienced. The salesman had my number and my message that we would be in and show no regard for my word that I would be in at 5:30. The classy way to handle this situation would have been for the salesman to give me a courtesy call to see how interested I was in the SRX because he had someone else interested; or to have told that customer that we were coming in for the SRX and if we did not want it then he would let them know. Then the salesman had the nerve to ask me if he could find another car for us and I told him no thank you. We will not go back to Arrowhead Cadillac even if it was the last Cadillac dealership in the state. This 20 year experienced salesman could have had 2 deals today but he was short sighted and took my wife and I for granted. read more

I went to another dealership first that kept tacking on fees and calling me while I was at work over and over. I got a car msrp at 16 grand more for the same price here and great service from the employees. I live an hour away and updates to contract work they brought to ME. Second car buying experience and I loved it. read more

Arrowhead Cadillac - Auto Repair Near Me - Glendale, Arizona

We had great service and follow up during time we had our vehicles here for service and repairs! We had my wife's new traverse in for service and had an AC concern repaired and also my Z06 corvette in for repairs. Todd Coffer was sure that things were corrected and followed up twice both days they were there with the details. We will have no concerns returning when it is time. Thanks Todd.. read more

I purchased my CTS in January and had a blast working with Don Arbuckle! He was a delight and the perfect gentleman! I don't buy cars at first sight. I take a more conservative approach and like to think things through before making a large purchase or settling on a car immediately. Don was understanding and let me come in when it was convenient for me and showed me a variety of options. So about a week later (lol), I decided on my CTS which I absolutely love! Don even went in on his day off so he could be there when I picked up my car. Financing was great, management was great. All around good experience. Even after the sale when I stop in for my car to be washed, everyone here still treats me like I just bought another car from them. They even remember my name! I always sit with Don and catch up on what's going on in our lives. Now that's something you don't find anywhere else! Thanks guys! I love working with you! read more

WOW! What an amazing experience. Found a car on autotrader, sent an email, salesperson Barbara was quick to reply, Kept in contact with us thru the process, we paid a deposit to hold car while we drove in from another state. The car was ready when we arrived, test drove it & signed & closed the deal within 2.5 hours. We were allowed to drive it home over 15 hours & then they helped us arrange a transport shipper back for the trade. The process was fast, efficient and well worth the drive. They even indulged my husband that golf clubs have to fit & found a salesperson with a set on the lot before we signed the deal. Thanks Arrowhead, you have restored our faith in out of town dealers. read more

Terrible Customer Service .... I took my wife out to look for a new / used car to upgrade her and give her a nice Christmas GIFT early ... I have been employed at my Job for 30 years and have a comfortable income which allows us a comfortable life .... we could afford any vehicle on the lot but choose not to buy new to avoid the depreciation hit as soon as you drive off the lot ... asked to see a few used cadillac ' s .. at a price we wanted to spend with our paid for trade and cash ..no loan was going to be needed ... the sales person never evaluated our trade which was valued around 10k or ask how we wanted to buy our next car ... gave him a preferred price that was not insulting under 35k ... took no time to show us a car ... no interest in us as a customer ... arrogant and rude !! Told us there was no car on the lot that would work for us maybe in the back lot ..the ones going to auction. ...hmm ...no Trade evaluation. ..no mention of cash to purchase or financing .. I should mention we are a mixed race couple and I believe we were racially profiled and shunned away ....We purchased a awesome CTS right down the road at Lundes VW ... excellent experience !!! read more

Buyer beware...this dealership will illegally pull your credit for whatever reason. Long story short...I drove 3.5 hours up to Glendale to pick up a vehicle that I had made a deal online/over the phone on. I show up and we had some issues with the vehicle. The General Sales Manager persistently lied to us and was honestly the sleaziest person I have dealt with in a long time. The Manager made all of us so uncomfortable that we decided to just leave and drive 3.5 hours back home that night without the vehicle. Once I get home I am notified that my credit had been pulled by Arrowhead Cadillac. Not only did they not have my permission they did so without telling me and without me even needing financing on the vehicle. We never even got as far as looking at any documents/papers because the Manager was so sleazy. So BUYER BEWARE if you so much as talk to this dealership they could run your credit leaving a hard inquiry. I would stay far far faaaaaar away from this place. If the General Sales Manager is this bad I can only imagine how bad everything he runs beneath him is. read more

First of all, this has taken me a long time to make time to post about this sad excuse of a company. I am very trusting when it comes to buying a vehicle from dealerships, mainly because they appear to be good and trustworthy. Let me tell ya, this place will take your money, give you a great car buying experience, but, don't expect anything by shady experiences afterwards if they care they sell you is a piece of crap and dangerous. We traded in a paid-off Chevy Cruze and purchased a 2009 Escalade. We did get a good deal on the Escalade and in the deal they agreed to swap the tires that were on the Escalade for ones that were stock (they had gangster rims and tires on it) and that was great. It took a week or so but we got the stock tires which looked fine to me (tread was good and no dry rot). After about 500 miles our tire pressure sensor stopped working so we took it in to have the dealership fix it, hoping they would do so for free since they put the tires on with a bad sensor. NOPE, charged us $200 to put a new one in, but they are so nice, they knocked 15 off the price.... Then I noticed a slight vibration after a month or so but it seemed as though the tires just needed to be balanced so I figured I would have them fix that when we got an oil change. I took the Escalade in to get the oil changed and it was about 9k miles, guess that is how long the oil lasts, and asked them to look at the tires for me. I call a few hours later to find out what is taking so long, they tell me that the tires are all bad, didn't pass the road force test and one had a patch in the sidewall? They told me the tires were unsafe and tried to get me to by some from them for a few thousand dollars. Let me remind everyone, my tires slightly vibrated when I took it in. I decided to pick up the Escalade and deal with the tires later as we were heading on a trip to San Diego. On the way out to Cali the tires were nearly vibrating off the Escalade and we ultimately had to spend a grand getting new tires at discount tire in Irvine, Ca. I had that tire shop confirm that all the tire pressure sensors were old, none were new, which means I was charged by Arrowhead Cadillac for a new sensor that was not new, and was told by discount that they probably just reset the sensor. When we got home from Cali I called Arrowhead and they said there was nothing they could do, they wouldn't even work with me on the tire cost, even though they were the ones who put the bad tires on in the first place. I urge everyone to stay far away from this place, they will screw you someday, after they take all of your money. read more

My mother and I worked with Christian (sales person) and Clint (finance specialist) ..they were FANTASTIC. Super helpful, accommodating, creative in their approach and ethical. I now would not go to any other dealership! Bravo to these gentlemen! read more

We are pleased with the professionalism and courtesy of the service dept. Our service advisor was very kind and polite.(Marshall) however, our vehicle was not washed only the windshield wipers were ran. We could tell as when we got home there were grease marks on the hood where you close it, and there were grease hand prints on the silver handles on the door! not to mention you could tell the service technician did not place a paper floor mat on the drivers side as the carpet was black and dirty & you could also see grease footprints! All we had was an oil change. read more