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    ARS / Rescue Rooter

    1.7 (231 reviews)
    Open Open 24 hours

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    My thermostat that ARS Rescue Rooter turned off because the A/C isn't blowing cool air.

    Piss poor job of customer service from this company, going on 14 days with no A/C in this 105+ degree weather. In a span of 5 days I've had 3 different techs come out and each gave me a different story. One said there was nothing he could do? Another told me they needed a part that would come by train in 2 days, it arrived and they sent a different tech and he said he needed 3 more parts and here we are playing the waiting game. They feed so much false hope it's embarrassing, I was told today that I would be their first stop then they give me a window from 9am-1pm. It is now 12 o'clock in the afternoon and I get a call saying they can't come out today that they'll "try" tomorrow between 1pm-5pm? Why blatantly lie to my face and feed me this BS, if you can't make it in the promised time then don't say that you can. Plain and simple. Be better.

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    3 months ago

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    American Residential Services R.

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    3 months ago

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    2 months ago

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    1 year ago

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    1 year ago

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    5 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Charged me $500 to sweat on a new faucet on the back of my home and I provided the faucet .Took all of 20 minutes

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    3 years ago

    ARS can't seem to keep their appointments. If you want to waste hours and days waiting around your house, call these folks. Have fun.

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    American Residential Services R.

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    5 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    Everything is great and we cannot complain! Very reliable company. We will be back when need be

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    Page 1 of 6

    Ask the Community - ARS / Rescue Rooter

    Review Highlights - ARS / Rescue Rooter

    The nice folks at Dallas Gutter & Repair referred me to ARS to clean out those underground drains.

    Mentioned in 14 reviews

    Read more highlights

    Legacy Plumbing - Truck

    Legacy Plumbing

    (525 reviews)

    My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

    UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

    Matthews Plumbing

    Matthews Plumbing

    (82 reviews)

    Mathews Plumbing truly earned my five‑star rating on a significant project. Most importantly, they…read morereplaced my 13‑year‑old Kohler steam generator. During that work, they discovered that the original installer had not followed code and had made several mistakes that could have been costly--or even dangerous. Mathews Plumbing corrected all of the substandard work, including the associated wallboard and painting repairs required for the Kohler project, and successfully cleared a difficult city inspection. They also followed all the rules of our high rise condo association. They also installed new kitchen fixtures and a whole‑house water monitoring and automatic shutoff system, giving us peace of mind against potential plumbing leaks. The repairs tied to the steam generator involved wallboard, tile, and paint, and their team were true artists--matching the tile, textured wallboard, and paint flawlessly. Everyone on the team was professional, respectful, and very pleasant to work with. They took the time to educate me on the challenges involved, trained me on proper maintenance, and consistently cleaned up after their work. I have nothing but praise for Mathews Plumbing and would highly recommend them.

    Matthew's came to my house within a few hours of when I called to help diagnose a natural gas leak…read more I ultimately decided to go with another company to do the work but Matthew's didn't charge me a service fee even though I offered to pay. I will call them again in the future.

    Schrader Plumbing - Schrader Plumbing Office- North Richland Hills

    Schrader Plumbing

    (293 reviews)

    We had Schrader Plumbing out to snake and service a clogged pipe, and Gabe was outstanding. He was…read moreprofessional, patient, and extremely thorough in explaining what was going on. He went above and beyond by running a camera through the pipes and showing us exactly what caused the clog. Everything was fixed efficiently, and he offered helpful recommendations for future maintenance. The quality of work and transparency made this an excellent value, and we felt confident we were getting honest, expert service. Highly recommend Gabe and Schrader Plumbing.

    I'd be very cautious before using Schrader Plumbing. I had a horrible experience with them. 2…read moremonths ago I experienced a stoppage in my toilets. Based on the exceptional reviews, I called Schrader to come out and fix the problem. They sent technician Michael Badgley. I was initially given two quotes, one for roughly $800 and the other for $4,000. After a quick inspection of my home, Michael determined that he would have to dig a hole in the back yard at a cost of $5,700. While I didn't really understand how the quotes kept changing, I agreed to the scope of work as I'm not a plumbing expert and needed to get the stoppage resolved quickly. Bewildered, I later sent the receipt to my neighbor, who informed me that my house was pier and beam, not slab as it indicated on the quote. I recalled Michael asking me where the crawl space was and I wasn't able to identify it (my fault as an uniformed homeowner) although I showed him the area I thought it was in inside the master bedroom. He passed right over it without a second look. Later, after speaking with my neighbor, I was able to go over and find the crawl space myself easily. Michael fixed the pipe under the toilet in the main bathroom and then proceeded to tell me that I would need to replace all of the pipes at my house at a cost of $30k. He couldn't even assure me that the problem I had just handed over $5,700 for was fixed. The icing on the cake was the $100 bill that I had tucked into my lunch tote on the kitchen table in view of the technician, and when I returned later it was missing. That was certainly my own fault for leaving it unsecured. I was concerned about the entire process and wrote to the owner, John Schrader. I waited several days with no response to my email or phone calls, which spoke volumes to me as a customer. After my third attempt to contact him, I was finally passed off to a service advisor. I explained my concerns to him, that the crawl space was never properly identified and that I wasn't sure that the repair that was done was necessary. He offered me a refund of $750 "to remove my bad review" which I hadn't yet written. Less than 2 months later I experienced the same stoppage. I called Schrader again and was told that the pipes needed to be replaced. I finally called another plumber who identified the source of the stoppage, this time to be at the front of the house instead of the rear. They fixed the problem for only a fraction of what I paid to Schrader. He explained that the first repairs were unnecessary. If you like being robbed, by all means give Schrader Plumbing a call. I absolutely feel violated and taken advantage of as a single female homeowner. If you want to save your hard earned money and get the job done right, get a second opinion.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (37 reviews)

    First off, Steve was great. He showed up on time, walked me through what he was doing, and…read morecompleted the work quickly. I really appreciated him and the work he did. My issue was with the original scheduling. I called at around 7pm on Sunday night was assured that someone would be there within the hour. An hour later, I received a text that they were running late but we were next and they would be before 9. At 9 I received a phone call that they would not be there at all that night and it would be the next day. I had another company schedule already for the next day to do the work, but I had already canceled them, because you said you would be there that night. I found out after Steve arrived that the other company was considerably cheaper. I wish I had just kept the appointment I had. The work got done, and cost me more, but I feel a little bait and switch on your 24/7 promise. If you cant get people out when you say you can, then remove the 24/7 from your website.

    We were pretty desperate to replace a water heater before a big storm was set to arrive. We wanted…read morea place that could install it that day. Roto rooter said they could. We'd had a quote for about $1800, but the other company couldn't come until several days later. Roto rooter wouldn't quote. So, their guy comes out. He's definitely not as respectful as many of the folks that have been out to work on the house. I don't require the level of respect and thoughtfulness we've received from handymen lately, but we've come to expect it. He was not what we've seen lately. So, long story short he says materials about $1200-$1500. I say what is all in. He says $6500. He was going to charge us $5k for two or three hours of work. Please don't use them.

    Mother Modern Plumbing, Sewer & Drain

    Mother Modern Plumbing, Sewer & Drain

    (18 reviews)

    Upper Greenville

    I had a kitchen sink backup that I partially resolved by using a hand auger to break up the clog…read more But after spending a day trying to clear it, I knew I needed professional help. After contacting several plumbers, Mother Modern Plumbing stood out for their attentiveness, honest commentary and straight up, fair pricing. I ended up booking the $299 drain clean special which came with a warranty and I'm so glad I did. I booked and received a confirmation call and email. The day of the service, I received a text with bio of the plumber that would be servicing my home. Adan Diaz showed up and he was fantastic! He was pleasant and knowledgeable. Not only did he solve the problem but he gave pointers on what to look for and other homeowner misses that can ultimately end up causing thousands if dollars if not addressed. He didn't try to upsell or force. He came, did his job and educated. If I need a plumber in the future. I'll fit sure call Mother!

    Great service, salesperson and tech were both friendly and highly communicative. Very willing to…read moreexplain how things work and what risks or benefits are associated with different options. Good value, just over $3k for two toilet repairs, adding a high loop to our dishwasher, adding a backflow tank to our water heater, replacing a hose bib in the yard including some brickwork, and adding a whole home shutoff in the front of the house where the water main enters it.

    ARS / Rescue Rooter - plumbing - Updated May 2026

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