NO...just NO. this realtor does not return calls of prospective Black tenants, even when represented by a realtor, blames owners for selection process. is incredibly rude. Many Black clients/applicants have complained and found her to be dismissive and rude. Be wise do not engage her, you will be disappointed. We can not speak for the entire organization but pamela is a no go, even though she is married to a Black man. Maybe leases are not her thing, but she can still be polite, and professional. read more

If I could give this group zero stars I would! PAMELA, never got back to me.... But she sure took my $20 for the application. The LEAST she could do was return my 3 voicemails read more

I just moved out of 421 N Euclid Ave and wanted to leave an honest review~ We loved our humble apartment and were so grateful to have found a place to call home for two years. Although the building is older, maintenance of the building was always taken care of. The leasing office cares about their tenants and are prompt on communicating frequently. Pam has always been our direct source of contact when we needed help with anything in our unit, she's great and has always been professional and caring no matter what time of the day. We loved our place, the location, and the leasing office ladies are the friendliest we've ever had. We also had a parking spot in the back, all you have to do is ask for availability and they will always try their best to deliver. Thank you! read more

TRUST THE BAD REVIEWS! Do not rent from this company. If you look at the good reviews, those people only wrote one or two reviews and are likely Pam's friend or acquaintance trying to clean up her rep. But the bad reviews are actually written by people who have several reviews already on Yelp, meaning they are true yelpers. My fiancé and I applied to rent out a property. Keep in mind that our application qualified in every aspect and everything that they needed for us to qualify. I had no doubt in my mind that there would be any issue to getting approved. I've lived in other apartments before. It really only takes one day, maybe two to decide on a candidate. This place never returns calls. Never updates you. Good luck getting a hold of Pam. Any smart property manager can tell you that the longer a property is vacant, the more money the owner is losing. And Art Del Rey Realty has absolutely no urgency to move quickly on the applications. My situation took one week, but per the other yelpers, their situation took 3 weeks and longer. TRUST US. Don't get yourself in a situation where you end up having a crappy landlord because this is exactly the vibe I was getting. So after discovering they went for another candidate (keep in mind they never even bothered to process my application!) we went back to the office to ask for our application fee back. And lo and behold, there's Pam (the most difficult woman to get a hold of). Her sweet old dad was there, talking to us and walking around the office. He was so sweet. And here comes Pam walking out of her office and starts yelling at him "I'm on the damn phone!" She says this as she is walking right by us without even giving us a second glance. Doesn't bother to greet us or anything as she screams at her poor father. Do I want to do business with a woman who treats her dad like that, especially in front of prospective tenants/customers/public?! Hell no. This was a blessing in disguise to not get their rental. Stay away from Art Del Rey realty. read more

At this company it seems like you need to beg them to do business with you, because Miss Pamela del Rey doesn't call you back when you leave a message on her voice-mail box, nor will you ever get what was promised to be sent to you via email. Have never ever experienced any real estate, or property management company conducting business as lousy as this one! read more

I paid for rental property management services and I received little in the way of service because no one responded to emails, telephone calls, text and voice mail messages. Never deposited rental payments on time. read more

If you're looking for a real estate agent Pam is as good as it gets. Being in real estate all her life I'm sure she has seen it all. My husband and I were looking for our first home and decided to use Pam because of her knowledge and experience in the area. As first-time home buyers she walked us through everything - what to look for in a house, what to expect, what renovations would cost etc. Things that you wouldn't think of because lets face it - purchasing a home for the first time is ridiculously intimidating and difficult! Pam was especially helpful when it came to making offers and negotiating deals. Connections are everything right? Trust me, you want a real estate agent that has connections and experience working with other agents when you're making offers. You really don't want to be using your friend's cousin's uncle that just got his real estate license yesterday. With everyone getting beat out with cash offers I truly believe that without Pam we wouldn't have gotten our home. She helped make our home-buying experience smooth-sailing and minimized our emotional stress during the process. She is a kind-hearted, honest person that is truly passionate about real estate. If you're looking for an awesome real estate agent that gets the job done I wouldn't recommend anyone else! read more

Me and my fiance were interested in a house for rent. When we showed Interest they were really nice after we filled out the app and payed 40 dollars for a credit report everything went down hill told us that the landlord hasn't made a decision and that Pam would call us and she never did. I called several times wit no answer or decision on the property. When she finally called us back she said we got approved and she sounded happy for us. Then I notify her that it was the wrong house that we applied for she said she would calls back and never did. Then she said that we were not accept because of my credit that it was very low so I went home and print out a copy of my credit report which is way over a 700 score which in my eyes is a great score I wouldnt recommend them for renting or buying very disappointed in the service read more

I rented from this company, for a while it seemed alright, but once my room mate and I had some trouble, it all turned to hell immediately. They didn't have any of the paper work I filled out, and when I applied for another house they have, they keep us in the dark for a week. We decided to give them a call for we were very excited to move there, but they told us it'd take another week to process the applications. This happened three weeks in a row. I called until I got Pam herself to answer the phone, she expressed a frustration at the inquiry and that she needed more time at which point (a month and a half later) I was frustrated and asked for my application fee back. I came by to pick it up, but was over whelmed with disappointment and felt that the company isn't honest or very organized. I would recommend that if your application takes longer than two weeks to review, you give up and ask for your money back. read more

Left a voicemail for Pam regarding a property for rent and never heard back. Not a good way to do business...call back your potential clients...EVEN if the property was already rented out. It's common courtesy. Won't be using them when I start looking for a home to buy. read more

I hate writing negative reviews but I'm writing this to let you know you are not alone! If you feel the realtor at this place is leading you on go with your instincts and find another place. If I could give Pamela zero stars, I would. We applied for a house back in July. I spoke with Pamela over the phone and expressed interest in the house. She said she would email me the application. It was a few days and she never sent me one but I let it slide because let's face it, we all get busy and forget! So I called her again to remind her only to be told she's not in the office and she'll return my call. Never heard from her. We finally got a hold of her and we filled out the app. Everything seemed good and we were told "we're just waiting to hear back from the owner." We waited and waited and we called Pamela again asking what's going on with the situation but every time we called she was either "in a meeting" or not there. She NEVER returned our phone calls and we were being persistent, too. As weeks passed, we looked at over twenty houses and we could not forget this house that we wanted. We just wanted an answer so we can move on without having this house in the back of our minds. So this time We got a hold of Pamela but she did the owner is in South Africa... This may or may not be true but the not calling people back who are expressing interest is not acceptable or good work ethics! We FINALLY got an answer after we called and asked hey we need an answer now. But now the owner is in South America?? Story doesn't add up and it's odd the price of the house keeps dropping. Obviously we were a no but why not just say that in the first place and not keep us waiting? It seems to me, by reading other reviews, I'm not the only one here making the same complaint. Three months of "she's in a meeting " or "I know this is ridiculous! We've never had this problem of reaching the owner I don't know what's going on" is absurd. Just be upfront. I will not be coming back. read more

Sometime we read reviews on Yelp and when its negative we may ignore it or dismiss it, I made that mistake with Pam Del Rey. I became a tenant of one her buildings in Arcadia from 2016 to 2017 and I can tell you, she is one of the most unethical, incompetent and just a liar I have ever dealt it in 35 years of living in California. When a person like Pam, who is a real estate agent, whose persona is to put on performance to project this image to gain trust for people to buy a house from her. I am sorry, that is really a pathetic and dishonest, I have no respect for such a person where their entire life and being is just a performance and a LIE, this is who Pam Del Rey is. I placed an application in July 2016 for an apartment in Arcadia, first the she raised the rent from $1100 to $1200 after just a week I already placed my application. This is after I spoke to her and she said they don't do things like that, that should have been my first clue whom I am dealing with. I moved in to this very unusual building where you are sharing a court yard with another building directly next to you, with a different landlord, tenants there cause all kinds of noise disturbances. I had the unfortunate to share a garage with a Korean couple who lived like two homeless people, with packing the garage with every trash you can think of. I had to park an old sports car next to their car, with very little space due to the trash. They also left the garage door open almost every week. I tried talking to them and it was like talking to the couch, no change. I reached out to Pam, she didn't even know their name or who these people were, even though they have lived there for over 7 years. This was another clue that Pam does not even come to the building that she manages, in fact she told me that her real business is her real estate and the managing of building is just an inconvenience and something she didn't want to deal with. It was two months into my tenancy and around September, the tenants of the building next to us had kids who played in the court yard, right outside my door daily for hours, that started at 4 pm to 9pm and while their parents did nothing to stop the yelling and screaming. There is a park directly across from the building but these kids only played in front of the building. I work almost 60 hours a week and all i wanted was some peace and quiet when I got home Again, I brought this Pam's attention and she did nothing. I called the owner of that building myself and all he did was to complain about Pam to me, which was bizzar?. I told him, can you do something about the Noise disturbance and his advice was to call the Police. I did end up calling the Police 4 times and it only made it worse, because Pam then called me to ask me to move and suggested I should look for another place, when I had just two months living there?!. This is the kind of person you will be dealing with, she never came to the building to witness or address the problem but all she did was to say I let you out of your lease, because she is a lazy and incompetent to be a manager. I tried looking for another apartment but as you may all know the rents have really gone up and its not easy to find a new place fast. By December I was having problems with another Tenant below me who was HAMMERING at 7am on weekends and 9pm at night?. This was an old elderly retired couple who also moved a week after I moved in, I never thought in million years that I have a problem with a elderly person?. But this old Fart had no respect or concept that you are sharing the walls with other people. He also complained to Pam about ME, but here is the joke, he is the one causing the NOISE disturbances. I only text him to stop the hammering but Pam is making threats at me to that they are going to contact their lawyers????????????...Lol I finally gave notice and moved earlier than my 30 day notice., The apartment was clean to a move in condition and handed Pam the Keys on two weeks earlier than first of the next month. Any time I have ever moved out early, I was always refunded for the days I vacated the apartment plus my deposit and that;s what Pam said if she rents the apartment, but she lied to me again and went back on her words. I have already got my attorney involved and I will taking Pam to court and also filed with the Dept of Fair Housing for retaliation. All I can say here is to Stay away from PAM DEL REY she is dishonest and a LIAR. read more

Pam never picks up the phone, nor returns a call. application was handed in a week ago but was not taken seriously. today i went to the office. when i asked whether the screening has been done they said yes and they were also waiting for the landlord decision. so i lrft with one request that they need to send me the screening report. the time on the report they sent me later indicated they ran the screening AFTER i was told the screening has been done. what was the point to lie on just $20 screening fee? you could just return it and say you are not interested in the business. read more

Art himself is retired, but his daughter Pam now owns the business and Art still comes in to help. This is probably the most honest broker in the 626 area. My mom has known Art and Pam since 1970 and we wouldn't go anywhere else (they met at church). It's a small operation, but that just means you get more attention. They also do rental property management (i.e. if you have a house you want to rent out they can handle it - and they do it fairly and totally above board). This place gets the highest recommendation I can give. read more

I wish Yelp had negative stars. Horrible service. I contacted them to set up an appointment to see a rental apartment. I called them more than 10 times and left messages, but they neither pick up the phone, nor they respond to their messages. Finally, yesterday Pam picked up the phone and said that she will call me back to confirm my appointment time, but she never did. I contacted them again this morning, and left messages, but they haven't responded my messages yet. I don't understand this company. If they are not going to answer their customers, then why would they even provide their phone number. I am very disappointed, and I would never contact this company if I ever wanted to buy a house. read more

We applied for an apt and didn't get it. But this wonderful Realty Company never processed our application and so called us to refund our application fee because the apartment went to someone else. We've been hunting for an apartment for some time now no one has done this. This is a stellar company. They are honorable and true and people should know that. read more

I cannot tell you how great this family is. Pam is the best, most personable, kind hearted broker you could wish for. She listed our home for sale, and within a week, we got an offer! Pam kept in touch with us every day and worked with me and my children on viewing times. She knew this was hard on our family, and took the time to talk to us and help us through this. This is the level of service you can only get with a family owned company. The Del Rey's make you welcome, and most of all, important. Never lost in the crowd or tossed in a pile of file folders. If you want to sell your home, looking to buy, or searching for a rental, Art Del Rey Realty is the place to go. I highly recommend Pam Del Rey- we will always use her as our agent!! :) read more

Does not return phone calls for even her own listings. Not sure how she manages to get listings when she does not respond to numerous calls and emails. Stay away. read more

It was a time for a life change. Big change. We were empty nesters. We had a wonderful home we raised our kids in. Arcadia schools served as the ultimate education. But it was time, there were major decisions to be made and we needed guidance because it would impact our future for years to come. Pam and her team helped us on our journey. They understood the emotions involved with selling the family home. They hit the ball outta the park on our sale which enabled us to be at the top of our game. They found us not one, but two houses our family is excited to call home. We would only call on Pam Del Rey and her team at this time. They are experienced in every aspect of real estate for real life decisions. We are very thankful for Pam. She's truly the BEST. read more

What a great experience during the often stressful time of buying a property! Pam was sincere, honest, knowledgeable, experienced, and extremely easy to work with. I would recommend her to strangers, friends, and any of my family members. I have often been "turned off" by Realtors' attitudes and pushy behaviors, but with Pam, I never once felt that way. In fact, she felt more like a friend, with MY best interest and concerns being her first priority. I will not hesitate to use her in my future real estate endeavors. read more

We are extremely pleased with the quality of service given to us by Pam Del Rey. Pam has successfully sold three properties for us and handled every aspect in the purchase of our new home including finding tradesmen/contractors for the redecorating. She cares about her clients and went above and beyond in helping us through the stressful time of selling and moving after 40 plus years in the same house. Thanks to Pam we are now in the house of our dreams. We have nothing but highest regard for Pam's knowledge and proressionalism as a realtor and the personal attention she gives. We highly recommend Pam Del Rey! read more

Extremely disappointed with this broker. Wanted to rent an apartment that was posted on craigslist. Checked it out on my 30 min lunch break, looked good. Very smooth transaction to start, turned in the app, paid credit check fee. Notified me a few days later that I got the apartment, and everything was fine. Things went downhill as soon as I inquired about getting the ancient 60 year old bathtub replaced, and some other minor repairs taken care of I originally didn't see on my lunch break. Pam is impossible to reach by phone, and email communication is vague and unclear. Had every intention of moving in to this place (regardless of the repairs), but as soon as I asked if things could be fixed, she notified me with an email saying the owner thought I wasn't a good fit for the building....and nothing further. Haven't heard from the lady since. I assume I was written off as a future "problem tenant" since I asked about repairs and they just completely decided to back out..which is ridiculous...but at least be up front and let your customer know what's happening. Overall horrific experience, complete waste of time, and terrible to do business with. Renters beware. read more

my wife and i went to apply to rent a house because they offer this service well he ask us for fill the application and 40 dollar for the processing fee after we had seen the house a few day later she called back and told us that our credit did not go through and also the House was already rented, that was unfair because even when we are Hispanics we have the right to be considered as far our credit allow it, but it wasn't even check she just denied it for some personal or racial judgement... so if you are from other race than white please be careful because is a lot of money the one you playing with read more

Art Del Realty, Inc. is a reputable real estate company! The owner and agents are very knowledgeable and professional. I highly recommend them to service your real estate transactions!!!! read more

Art Del Rey Realty, Inc. is a world class real estate agency. When I had finally saved enough to buy my first home, I needed a realtor that I could trust. I didn't want some commercial agent that wasn't going to care about what I got in return for my hard earned money. I chose Art Del Rey Realty based on Mr. Del Rey's legendary reputation in the business. Anyone who grew up in So Cal knows that Art Del Rey has made a name for his business in this area. His daughter, Pam Del Rey, is maintaining her father's reputation and from the very first meeting, I knew I had made the right choice. Pam was the most professional, caring individual I could have ever hoped to have representing me in my first purchase. Buying a home is a scary endeavor, but Pam made sure to thoroughly explain each step of the process steering me away from peril based on her experience. A few years later I worked with Pam to purchase my second home and have referred her multiple friends and family members -- all of which have had excellent results thanks to Pam's expertise. Pam is a class act and one of the best realtors in the business today. I wouldn't trust my real estate transactions with anyone else. read more

Dara A. Gaisford Duarte, California, 91010 This letter is written as a letter of recommendation for the most fantastic, wonderful and honest Realtors that anyone could have ever had. 2013 was by far a very difficult year for me. I lost my father and shortly after losing my father, my husband wasted no time in getting involved with another woman. I was dealing with several hard events in my life. I felt alone and sad but Pamela Del Rey came highly recommended by some dear friends of mine that I trust immensely. This was the first time that I ever met Pamela. She truly was my Guardian Angel because she helped me so much. My Father had a reverse mortgage on his home and I had to sell my home in order for me to keep my Father's home. I grew up in the home that my Father left me. In order for me to keep the memories alive, I felt that I had to keep my Father's home. Pamela went above and beyond the call of duty. She helped me with phone calls and she consulted with people that she trusted to help me, such as Patty Schultz. Patty Schultz is a Real Estate Mortgage Broker that was highly recommended by Pamela Del Rey. My Father's home was getting ready to go into foreclosure and thanks to Pamela Del Rey and Patty Schultz, they prevented this from happening. Towards the end of everything, they ended up with nothing out of pocket for them. My house in Monrovia had to sell in order for me to keep my Dad's home. Mysteriously, the Monrovia house sold in Monrovia and Pamela and Patty were able to stop the foreclosure. Till this day, I have not had the pleasure of meeting Patty Schultz but I knew that because of Pamela Del Rey, I had two very trustworthy people that were willing to help me and look out for my best interest. I am especially filled with gratitude towards Pamela and her Father, Art Del Rey. He too was willing to help me so that I could keep my Father's home. They are such wonderful people. It is incredible how people can say such negative remarks of hard working people that are always willing to give a helping hand. Communication was impecable. My calls and emails were always returned. I would get frequent updates about my property that was up for sale. Pamela would even see me on a Sunday or an evening appointment just to be accomodating. We need more people like her that are willing to help a community in need. In todays society, we need people like Pamela, Patty and Mr. Del Rey to make it a better place for all. I highly recommend Pamela Del Rey, Art Del Rey and Patty Schultz. I feel as though I can trust them blindly. They have totally earned my trust. I wish you all the BEST of success. With your good deeds in life, there will be many people interested in hiring such wonderful people. I can't thank you enough. Thank you for your for your exceptional work. Dara A Gaisford read more

WOULD NOT RECOMMEND. This is my first time going out of my way to write a bad review. This was truly bad enough that I must warn others that Pamela has an immature way of conducting business that causes unnecessary extra work, wastes time/energy and overall I had a constant headache for two whole weeks. They make realtors look bad. read more

Linda Ma in Art Del Rey Realty, Inc. is the worst real estate agent we have ever met in our life. She never kept her promise and always change her mind the next day and never honor what she has promised on the phone. Never trust her, she will promise you anything on the phone. However, she will change her mind and never honor what she said in the next day. NEVER, never, never trust what she say. read more

I have read a lot of the Negative reviews about Pam Del Rey and i have known Pam for about 4 years. I know like other realtors, they are very busy and there has been times i have missed Pam's call and as I was busy. Pam is a very compassionate and hard working woman and I don't like to listen to what other's opinion are about a person, I like to make up my own mind about people. After reading Positive and Negative reviews i decide to call Pam Del Rey and set up a meeting with her. She was very prompt, professional and very knowledgeable about her craft. I sat and chatted with her for 45 min. before we got into what i was there for. I get it, there are some people you can please and then there are people you will never please. I didn't let the Negative reviews stop me from meeting Pam. DON'T LISTEN TO CRAZY PEOPLE THAT ARE BITTER AND NEGATIVE, DICTATE WHO YOU USE AS A REALTOR. MEET THEM AND THEN YOU CAN MAKE UP YOUR OWN DECISION. Thanks Pam and Art Del Rey Realty for all you have done for me and my Family when things did not look promising on getting a place to live. That's what i look for in a person. read more