We made a tough decision to invest in a new Air Conditioning system even thought the one we had was…read morestill running. We were trying to get ahead of any potential problems in the near future and we thought we might be able to bring the utility bill down a bit with the newer tech machines. I called a few places and got estimates. Living in Garland, it seemed only right to keep it local if we could. I called and talked to Benny. My first impression was he was a little nonchalant but I was in for a penny so I hung with him. He came out and checked everything in detail. He said he'd go back to the office and put together an estimate. He was very low key so I still wasn't 100% convinced this was the right company. I got an estimate from him fairly quickly. He came in a few thousand dollars cheaper with a much better unit than the other estimates I got. Now I was feeling a whole lot better about this relationship. I gave the go ahead and the appointment was set. They said eight and they came at nine. Three guys showed up - Dayton was the lead and then it was Noah and George going to work. They were very careful of the house. It was muddy but they laid out a cloth to take the major brunt of the mess tracked in. They worked diligently without any nonsense or unnecessary recesses'. I asked how long and Dayton told me they'd be done between 4 and 5. They were packed up by 5, after cleaning the floor. The job was inspected by Benny the following day. He wanted a couple of minor things redone. He didn't like they way the pipes were wrapped. We set an appointment for two days forward. That is when the cold front came through. Before they showed up I put my hand in front of a vent and realized it was cool air coming out of the vent. Noah showed up to take care of the pipe wrapping. He agreed with me that something was wrong. He got on the phone and the dispatch had a super-pro out to the house within an hour. He checked everything thoroughly. One of the things, included in the price, was installing a Nest thermostat my son had given me a few years ago. It seems that sometimes the Nest has a mind of its own and it didn't switch to the setting that turns the emergency heat on at my brand new furnace. When it gets really cold the air pump in the outside unit is not enough. We got that SNAFU taken care of and hot air warmed the house within minutes. The next day Benny came out to make the final inspection. Here's where you have to pay attention. How many times have you agreed on a price and then have the business try to add on a bit here and there? Well folk, it didn't happen. We paid the amount agreed upon. Why five stars - a couple of reasons. Obviously a good job at a good price by agreeable people - I honestly like everyone I dealt with. Good product and service at a reasonable price. It is something any of us who have lived on Mother Earth for a long time know, we should expect it; but too often we are disappointed. I wasn't disappointed and enjoyed the experience - that's why 5 stars.

Was told the system needed to be replaced and no parts were available, both statements were untrue.read more

I had my 6 month maintenance visit today and once again, I am so pleased with the service,…read moreprofessionalism, and knowledge of the tehnicians who come out. This is why I always request Tony, and he did not disappoint today! I was having trouble getting the attic door pulled back up in the attic after he left, and he came back and got it back up for me. Thank you so much!

Tony was great! Very professional and fixed the problem quickly. I highly recommend Devard's.read more

Got opinions from 2 companies... Levy & Son and AllCare…read more Levys rec was a whole new HVAC to replace a 10 yr old unit?!? He even brought along his Sales Guy who priced replacements in the $14k range. What? Ben at AllCare spent an hour diagnosing the issue, did not charge a service fee and concluded the issue with certainty was a new Thermostat - he even priced out ...with install... low ($150) and high dollar (nest-like...$800) replacement options. Also confirmed the unit was no where near it he rn

Requested a diagnosis for unit running in auxiliary heat for too long. Tech showed up on time and…read morewas very informative of possible issues. After inspecting unit, rather than trying to sell me something I didn't need he determined it was a simple setting on the thermostat that the other AC company installer failed to program. Will use All Care from now on out!

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Good service is expected Above and Beyond is unexpected ,trust is earned not given. Had 5 Ac…read morecompanies come out for diagnostic and quotes for a New AC system none took the time to give a detailed response and educate me except Cool Experts. Seer levels , Ac ton size impact had no idea about this until I met with them. Signed off on the system during after hours on a weekend and 8 am next morning they arrived and finished same day and refused to take my payment from me until they come back to do a QA check. Wow! Thank you @Coolexperts -sincerely customer for life

As always, these people are amazing ... Came within an hour of my "desperation" call for help…read more... Heater not working and temp is 22°. They fixed my problem and had me up and warming in no time at all.... I love having a business I can trust, that always does a fantastic job and doesn't try to clean out my bank account. If you need them, call... You won't be disappointed!!

This company is now part of Lex AC. I purchased a new full home replacement system in April 2023…read more I have required service three times as the contacts(not any related) and the blower fan, Oct 2024 and June 2026, in the air handler has failed twice. I scheduled service and was told someone would call thirty minutes before tech. No time window, just a day. I contacted them at noon to confirm still scheduled and was told early to mid afternoon. At 5pm I was told the tech was an hour out. The tech arrived and confirmed that the blower was out and would have to be ordered. The tech then went into upsell mode and from wanting to estimate for more insulation to complete duct replacement. Three year old system and multiple techs from this same company having either installed or repaired and now this tech is recommending complete duct replacement as my family sits in mid 80 heat waiting for ac to be repaired. This tech says that the old techs from Lyons "don't know as much as he does" and that is why they never recommended the upgrade. I purchased from Lyons because of the great reputation at the time. In my opinion, this is not the same company and the customer service had taken a back seat to upselling.

I called to Betz Heating & Air today, after seeing a glowing review from a highly satisfied…read morecustomer. As it turns out, I am outside of their service area, HOWEVER, the gentleman that a spoke with asked a couple of questions and took the time to offer a couple of remedies that might address our problem (before calling another A/C company). Many companies would just say sorry, you're out of our service area (end of conversation). Based on my EXCELLENT customer service experience, I would not hesitate to recommend Betz Heating & Air.

I have used these guys multiple times and they are very trustworthy and do good work. I purchased…read moreone new HVAC from them and have had my other unit fixed as well. Great timing, very honest and very helpful.

Undisclosed Cost of Coolant - $828 During the visit, the…read moretechnician informed me that the coolant in my units was a type no longer manufactured and that topping it off would be "expensive." However, I was never provided a clear price--verbally or in writing--prior to the work being done. To my surprise, I was presented with a charge on his iPad of $828 for this refrigerant "top-off". Definitely a sticker-shock moment. Furthermore, this was the only amount shown to me on the technician's iPad, and the amount I signed for (reluctantly). At no time was I told: - How much coolant was being added - The cost per pound I find it unacceptable that such an expensive service was performed without a single written or verbal quote in advance. The technician did an excellent job executing his upsell pitch, offering a long and urgent list of recommended repairs and upgrades--ultimately leading to a suggestion that I should replace both units entirely. While I understand maintenance work often reveals other issues, this kind of high-pressure upselling without clear pricing only compounds my concern. -- Charge for "Star Member" Program - Additional $360 After the technician left, I received an email invoice showing a new total of $1,188, which now includes a $360 charge for a 'Star Member' maintenance plan. While I expressed interest in a year long maintenance agreement over the phone when I set this appointment, I never: - Signed any document agreeing to it - Authorized the charge in any form Adding this to my invoice after the fact--when I only signed for the $828 refrigerant work--is a serious overstep. Now, 24 hours later, my upstairs A/C unit no longer cools. Just blows hot air. Now I suspect sabotage to further coerce me to spend more money with them. No way. You have been warned.

Luis B is wonderful! 2nd time he has serviced my unit and he has been extremely professional, and…read morepatient with my questions and immensely knowledgeable and friendly! Love this company and Luis!! Thank you!

On a warm day In October 2025, my 17 year-old Trane HVAC system finally gave up the ghost. As…read morealways, I did my research and I hired Coolinary Arts to replace my HVAC system. I can honestly say that my experience with Justin Berry (owner) and the entire Coolinary Arts team was exceptional. I am so pleased with their outstanding products and wonderful customer service. Justin Berry manages an excellent team, including his "right-hand man" Dylan Hayes. I decided to go with Coolinary Arts because their Yelp ratings were far superior to all the competition in the Dallas area. My decision was a very good one indeed. After initially speaking with Justin on the phone, he sent Dylan to my home to see what my home needed in the way of a new Trane HVAC system to be installed with complete new ductwork in my attic. Dylan is very knowledgeable and has a very pleasant, relaxed personality. There was no sales pitch and no pressure whatsoever. After deciding what model (number of tons and SEER rating) would be best for my home, we ordered my new Trane HVAC system. Several days later, it was professionally installed by Justin's remarkable installation team. It should be noted that Justin and/or Dylan were present during the entire installation process. I am convinced that buying high quality equipment from a reputable company is important, but their ability to install it perfectly is MOST important. Justin's team did an amazing job of installing my new HVAC system and all the new ductwork. They also installed two (2) new air intake vents in my ceiling in different parts of the home to maximize my new system's efficiency. My home now heats and cools beautifully. I highly recommend Coolinary Arts to anyone who is looking for a new high-quality HVAC system to be professionally installed with no hiccups. When making a big-ticket purchase like this, it is essential that the customer feels good about it. Needless to say, I feel very good about this transaction, including the stellar customer service provided by Justin, Dylan and their excellent installation team.

One of our AC units has been failing and took this opportunity to shop HVAC providers in our local…read morearea. After visiting with six different contractors, we selected. Coolinary Arts. We were happy that each contractor provided us the same feedback and input that our unit was slightly undersized in our existing air returns were choking the system from our initial visit with Dylan walk-through easy to review services in different packages. We felt there was transparency and then had a couple conversations with the owner Justin on what made the most sense finance the right equipment and service warranties. They worked with us and provided several different financing options a great winter buyback program of the old unit and we're able to get us scheduled within three days of selecting them. The team showed up on time removed and dispose of all the old units made the improvements to the returns and upsizing ductwork and it's been about a month and we cannot be happier with a quiet new inverter system keeping us cool at night. We look forward to our ongoing maintenance program with them. We would highly recommend this team.