From the first phone call with George I knew this was the place to go. I was spoken to with respect…read moreand never questioned if I wanted to do business here. They went above and beyond making sure my Jeep was perfect for pick up. Never once low balled me over trade in value. As a female, car shopping can be intimidating at times but George, Abe, and Joe made it a great experience! I would recommend this dealership 110%. I could not be happier!

I recently bought a mini van from the folks over at Longmeadow motors and they were great. I dealt…read morewith John and he was very knowledgeable and helpful throughout the pricing. They also recommended a great local credit union and I got an incredible rate. It's way better than dealing with a dealership and watching the sharks attack. It was laid back and they didn't push any cars on me, they were helpful and advised me unlike people just trying to sell any car they can. 5 Star Outfit in my Book!

Good service department / bad experience with sales…read more I've had good experiences with the service department and plan on trying them more in the future. Jesse especially is super friendly and great to deal with. In the past I've had a pretty bad experience with sales: I was interested in purchasing a car from Lia Honda of Enfield, but they didn't have the color I wanted. As I was thinking about whether or not I liked the in-stock color, the salesman told me that his manager told him that the color I wanted was coming in that week. So, I put down a deposit but refused to sign a purchase agreement until I saw and drove the car. We all agreed. I found that we had miscalculated some numbers so I called to renegotiate the price over the phone. After some hesitation (understood) they agreed. Great! But then I received a call that they were not going to be able to get the color I wanted and they offered a lower price to take the in-stock car. I declined and asked to have my deposit refunded and they agreed. So far, not so bad. However, after a few days with the refund not posting and a couple of phone calls not being returned, I finally got in touch with a sales manager who told me that they hadn't processed my refund yet and he said, "Since you didn't keep your end of the deal, I'm not inclined to make this go any faster for you. You came to us looking for a car." I was pretty blown away by that. He also told me that no dealer would do a car locate without a signed purchase agreement. When I told him that I was doing that currently with another dealer, he said that couldn't be possible. (I now own the car I want) In all fairness, after estimating the refund being processed in a week or so, they did process it that day. There are several other dealerships in the area that provide much better customer service. Shop around.

Edwin and Mike at Lia Honda in Enfield were fantastic to work with. They went above and beyond and…read morenever made us feel pressured. The whole experience was smooth and stress-free. Highly recommend!

On April 6th, within a week of purchasing a certified vehicle from Gary Rome Kia for over 16,800…read moredollars, the vehicle stalled in Rhode Island and would not start. When my son went to have it towed to a local Kia dealership using the Tow Assistance package that came with the car, however, they would not tow it because they did not have the vehicle on file because GARY ROME KIA did not submit the paperwork upon purchase. Three days later, with no resolution for the tow, my son eventually used AAA to have it towed the local Kia dealership. (Money out of Pocket). The diagnostics at the other dealership lasted over through the next weekend, taking another week. Now my son has had to have a rental car for over 10 days!!! Keep in mind that the Tow Package only covers 35 dollars a day. When I explained to GARY ROME KIA pre-owned vehicle sales staff that we were going to have to pay money out of pocket for the rental due to the rental costing more than $35, and diagnoses was delayed by at least 6 days because they did not submit the tow package paperwork on time, and that my son lost between 4 and 8 hours of work (more financial burden) when the car died. (Not to mention the stress of dealing with nonsense that should have never occurred when we just bought a vehicle one week prior). They didn't seem to be too concerned that I had just spent over $16,800 dollars at their business and was looking at a minimum of another $400 dollars out of pocket for a problem that should never have occurred. Being more than reasonable, I suggested to GARY ROME KIA sales managers that if they could not cover the out-of-pocket expenses which I know were going to incur, they should at least consider covering oil changes for a year or some other form of compensation for our financial losses and inconvenience. The response from STEVE LIPTAK was not that "THEY CAN'T DO THAT" that, but that they "WON'T DO THAT". I had mentioned to the sales manager Telesha (who has been very pleasant to deal with during this ordeal) to let STEVE know that I had time on my hand and would make my feelings be known with GARY ROME KIA about this whole debacle. So, the first step is to let the people of Enfield know that GARY ROME KIA does not stand by its vehicles. See attached photo of my first day outside the dealership letting people know what they are getting at GARY ROME KIA, JUNKS!!! Ron Sheehan

very invasive sales practices! Typical car salesmen.. now they're using AI text and probably the…read moreemails too.. You make ONE inquiry and they hound you every other day!!!!!!

Haven't bought a car here, but have used them for service for a few years now - two cars, no…read morecomplaints, things have always been done professionally, on time, and for the estimated cost or close to it. Actually bought tires at Costco thinking I would save a few bucks, and they did a such crummy job balancing them, the whole car shook. I ended up bringing the car here after that and they fixed the issue perfectly.

Family Ford of Enfield took my vehicle in for service after it had a flashing check engine light…read moreand was running really rough. They checked it and found nothing. They told me it just needed spark plugs because they were due. I did the spark plugs for $450 and I had them do other maintenance while it was there, $1275 Total. I took it out of the dealership and after everything was completed and right away The check engine light started flashing again so I brought it back. They tell me they knew it was an ignition coil because the misfire moved to a cylinder that they swapped the coil to. They Failed to diagnose it and charged me a ton of money for things I didn't need yet. Now I don't have my truck drivable. Would stay far away from this dealership. I don't recommend them for anything. They are not honest. they want to keep it now for another day or two until they can get the part, which is Also overpriced.

Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

Kudos to Greg, Chris and Steve for helping us get exactly what we wanted. We contacted them on…read moreFriday from New Jersey after seeing the Pacifica on their website and we were on our way back to New Jersey on Saturday evening in the Pacifica. They were courteous, friendly and very accommodating. They continued to follow-up on Monday with the finishing touches. Thank you for making this a very pleasant experience. The Johnson's of Englewood, NJ

Wasn't too happy when they charged over six grand in parts and services and did not solve the…read moreproblem

My wife and I just purchased a Santa Cruz, XRT from the dealership Ekko Soukha was our sales person…read more, he was very knowledgeable, professional and helpful answering all our questions. Once we picked up the vehicle Ekko spent a great deal of time with us going over all the opinions and setting up the blue link and iPhone. Serval days later he even contacted us to make sure that we didn't have any additional questions and if we liked the vehicle. we are very pleased with Lia Hyundai

After spending several weeks visiting three different dealerships in search of the right car at the…read moreright price, only one truly delivered: Lia Hyundai of Enfield. From the moment I arrived, I was met with exceptional service at every level. The Lot Manager greeted me warmly, the Sales Consultant offered a genuine, no-pressure experience, and even the Finance Manager took a moment to offer a friendly hello in passing. To top it all off, the General Manager worked with me at closing to create a deal that exceeded my expectations. Lia Hyundai of Enfield may be a smaller store, but they are absolutely big on customer service. They made the entire process--from selection to pricing to delivery--smooth and satisfying. I'm extremely happy with my car, the deal, and the overall experience. They are truly worth the visit.