William was very helpful, he helped me with my new 2024 crv touring and Chelsea was great at…read moreexplaining everything!

THE ABSOLUTE WORSE!!!! car dealership I've ever done business with in my 50+ years of life.A…read moreWARNING TO ANYONE thinking of buying here... DON'T!!! This lot personifies why car dealerships get a bad rep.I wet to this lot to buy a used vehicle with a down payment of $7000. The woman that handles the financing Chelsea Davis applied my down payment everywhere except on the truck. She purchased a 3rd party warranty that actually gave the dealership money every time I made a payment on the vehicle. Upon trying to cancel she consistently REFUSED to cancel it.Had to get another finance person to do it while she was on vacation.Once finally going back to up there to sign the papers to get it canceled she told me that I would get a refund for the difference... Only to find out that I was NOT getting a refund... Instead the money was sent to the lender without the option of refinancing the vehicle to get the lower payment that I was trying to get in the 1st place. Don't make the same mistake that I did going here. Bad business to the 4th power!!! This place screwed me on so many levels, wish I never went here. I've bough more vehicles in my life than I can remember but NEVER took a screwing like Gale Toyota gave me... With no vaseline!!!

From the first phone call with George I knew this was the place to go. I was spoken to with respect…read moreand never questioned if I wanted to do business here. They went above and beyond making sure my Jeep was perfect for pick up. Never once low balled me over trade in value. As a female, car shopping can be intimidating at times but George, Abe, and Joe made it a great experience! I would recommend this dealership 110%. I could not be happier!

I recently bought a mini van from the folks over at Longmeadow motors and they were great. I dealt…read morewith John and he was very knowledgeable and helpful throughout the pricing. They also recommended a great local credit union and I got an incredible rate. It's way better than dealing with a dealership and watching the sharks attack. It was laid back and they didn't push any cars on me, they were helpful and advised me unlike people just trying to sell any car they can. 5 Star Outfit in my Book!

Joshua Blige ia a ray of sunshine. I have going to this for about 15 years. I appreciate everyone,…read morefrom the customer service to the technicians. Loyal customer for life.

Good service department / bad experience with sales…read more I've had good experiences with the service department and plan on trying them more in the future. Jesse especially is super friendly and great to deal with. In the past I've had a pretty bad experience with sales: I was interested in purchasing a car from Lia Honda of Enfield, but they didn't have the color I wanted. As I was thinking about whether or not I liked the in-stock color, the salesman told me that his manager told him that the color I wanted was coming in that week. So, I put down a deposit but refused to sign a purchase agreement until I saw and drove the car. We all agreed. I found that we had miscalculated some numbers so I called to renegotiate the price over the phone. After some hesitation (understood) they agreed. Great! But then I received a call that they were not going to be able to get the color I wanted and they offered a lower price to take the in-stock car. I declined and asked to have my deposit refunded and they agreed. So far, not so bad. However, after a few days with the refund not posting and a couple of phone calls not being returned, I finally got in touch with a sales manager who told me that they hadn't processed my refund yet and he said, "Since you didn't keep your end of the deal, I'm not inclined to make this go any faster for you. You came to us looking for a car." I was pretty blown away by that. He also told me that no dealer would do a car locate without a signed purchase agreement. When I told him that I was doing that currently with another dealer, he said that couldn't be possible. (I now own the car I want) In all fairness, after estimating the refund being processed in a week or so, they did process it that day. There are several other dealerships in the area that provide much better customer service. Shop around.

I don't usually give a 4 star review for service if the problem is not resolved, but I have to say,…read morethese people did a great job on my oil change and alignment, and the only thing that was still needed was turning off the dashboard message that I needed maintenance. I returned today to get that code adjusted, and Trisden was so intent on solving my problem, and tried so many avenues to do so, that it wasn't really his fault that the instructions just did not work. I guess it's a secret only Volvo dealers know. :) In any case, this dealership and its service department are above average and really deserve a chance. And, as you can see--they service more than Kia's. Thanks Kristen for great service, and Thanks Trisden for trying so hard to get the job finished. I will be back the next time I need work.

On April 6th, within a week of purchasing a certified vehicle from Gary Rome Kia for over 16,800…read moredollars, the vehicle stalled in Rhode Island and would not start. When my son went to have it towed to a local Kia dealership using the Tow Assistance package that came with the car, however, they would not tow it because they did not have the vehicle on file because GARY ROME KIA did not submit the paperwork upon purchase. Three days later, with no resolution for the tow, my son eventually used AAA to have it towed the local Kia dealership. (Money out of Pocket). The diagnostics at the other dealership lasted over through the next weekend, taking another week. Now my son has had to have a rental car for over 10 days!!! Keep in mind that the Tow Package only covers 35 dollars a day. When I explained to GARY ROME KIA pre-owned vehicle sales staff that we were going to have to pay money out of pocket for the rental due to the rental costing more than $35, and diagnoses was delayed by at least 6 days because they did not submit the tow package paperwork on time, and that my son lost between 4 and 8 hours of work (more financial burden) when the car died. (Not to mention the stress of dealing with nonsense that should have never occurred when we just bought a vehicle one week prior). They didn't seem to be too concerned that I had just spent over $16,800 dollars at their business and was looking at a minimum of another $400 dollars out of pocket for a problem that should never have occurred. Being more than reasonable, I suggested to GARY ROME KIA sales managers that if they could not cover the out-of-pocket expenses which I know were going to incur, they should at least consider covering oil changes for a year or some other form of compensation for our financial losses and inconvenience. The response from STEVE LIPTAK was not that "THEY CAN'T DO THAT" that, but that they "WON'T DO THAT". I had mentioned to the sales manager Telesha (who has been very pleasant to deal with during this ordeal) to let STEVE know that I had time on my hand and would make my feelings be known with GARY ROME KIA about this whole debacle. So, the first step is to let the people of Enfield know that GARY ROME KIA does not stand by its vehicles. See attached photo of my first day outside the dealership letting people know what they are getting at GARY ROME KIA, JUNKS!!! Ron Sheehan

Haven't bought a car here, but have used them for service for a few years now - two cars, no…read morecomplaints, things have always been done professionally, on time, and for the estimated cost or close to it. Actually bought tires at Costco thinking I would save a few bucks, and they did a such crummy job balancing them, the whole car shook. I ended up bringing the car here after that and they fixed the issue perfectly.

"Family Ford" of Enfield has had my car for 10 weeks and the repairs are still not complete…read more Service Manager steve is rude and ignorant. My car day was in the parking lot for five weeks before it was even brought in. Customer service is among the worst I have ever encountered. Please do not bring your vehicle here for service, I genuinely can not imagine another dealership being worse. Stay away.

Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

Went to test drive a used truck earlier this year around March-April since my dad was in the market…read morefor a truck. Salesman we had initially stated during negotiations that they had a no refund policy but verbally stated if we didn't commit to buying he'd give a refund. It's been a few months since then and over that time, my dad had been communicating over text and they've also for some reason emailed me to confirm details even though they supposedly updated the contact info to my father's and have stated that the refund deposit would be processed and would be mailed/made ready. It had been a while so I went back in person to try and receive my deposit back. Turns out I was only when I made the trip back to request for the deposit back they stated that their "AI SYSTEM" had been sending all of those responses the entire time and constantly cited their "no deposit back" policy. Keep in mind any other dealership whether it comes to sales or service will fully disclose that you will be talking to a bot. I've been to plenty of dealerships and this is the only one I've come across that doesn't disclose this crucial info. It won't sign in an email with the sales representative's name without following up that it's an automated response. While I was waiting, the salesman I've been dealing with the entire time had the gall to ask "well you use AI in your career field you understand don't you?" This comment irritated the hell out of me and in response I stated I'd never allow AI to make statements on my behalf or any work for that matter without supervision and my approval to send over. ESPECIALLY IN A PROFESSIONAL ENVIRONMENT BTW. So I waited over an hour to speak to the GM but I couldn't since he was busy. Not gonna waste time just to wait for a chance to speak to them about it so I left. I called a few days later to speak with the GM did the same thing cited the AI system excuse and no refund policy but they were communicating with the company that handles their AI system and would update me in about 2 weeks time. When I went in person and called it was early-mid July. It's currently August and nothing but crickets. It's not even about the deposit money atp it's the lack of accountability, general unprofessionalism, and wasted time spent dealing with them. TLDR this dealership lacks accountability and are unprofessional. Absolute time waster and excuses out the wazoo. Don't do business with this one.

Wasn't too happy when they charged over six grand in parts and services and did not solve the…read moreproblem

This is a review for the service department only - rude, slow, expensive. Skip it and go to Balise…read moreif you want a dealership or any local garage if you don't.

After spending several weeks visiting three different dealerships in search of the right car at the…read moreright price, only one truly delivered: Lia Hyundai of Enfield. From the moment I arrived, I was met with exceptional service at every level. The Lot Manager greeted me warmly, the Sales Consultant offered a genuine, no-pressure experience, and even the Finance Manager took a moment to offer a friendly hello in passing. To top it all off, the General Manager worked with me at closing to create a deal that exceeded my expectations. Lia Hyundai of Enfield may be a smaller store, but they are absolutely big on customer service. They made the entire process--from selection to pricing to delivery--smooth and satisfying. I'm extremely happy with my car, the deal, and the overall experience. They are truly worth the visit.

I'd love to leave zero stars. Or negative stars. My son bought a pick up from this place on…read moreSeptember 8. I asked multiple times what the procedure was for safety inspection because my son was going to be driving it. They assured me it would go through inspection before the sale. I told them that the sale was contingent on the safety inspection. No pass, no money. They assured me that it went up on a lift and passed. My son is 19, heading to the Army in January. He was driving the truck, on his way to a hike with his commanders, and the whole damn DRIVE SHAFT fell out on the highway! The truck spun twice and he smashed into a guard rail. Thank the Lord he wasn't hurt. HOW does a vehicle that passed safety inspection become so terribly unsafe in less than 3 months!!?? And this company we bought it from? They dont care, no returned calls. DO NOT BUY HERE.​​

I bought a high mileage, NO WARRANTY sprinter van from them. On the way home from the dealership…read morethe AC stopped working. I text my salesman Paul and he said to bring it back the next day. I was told the AC compressor needed to be replaced. I'm guessing not a cheap repair but they did the repair and 2 days later I was back in the road with the air conditioner humming away. There was no charge for this repair. It