I'd love to leave zero stars. Or negative stars. My son bought a pick up from this place on September 8. I asked multiple times what the procedure was for safety inspection because my son was going to be driving it. They assured me it would go through inspection before the sale. I told them that the sale was contingent on the safety inspection. No pass, no money. They assured me that it went up on a lift and passed. My son is 19, heading to the Army in January. He was driving the truck, on his way to a hike with his commanders, and the whole damn DRIVE SHAFT fell out on the highway! The truck spun twice and he smashed into a guard rail. Thank the Lord he wasn't hurt. HOW does a vehicle that passed safety inspection become so terribly unsafe in less than 3 months!!?? And this company we bought it from? They dont care, no returned calls. DO NOT BUY HERE.​​ read more

Enfield Street Auto Sales - Car Dealers Near Me - Enfield, Connecticut

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I bought a high mileage, NO WARRANTY sprinter van from them. On the way home from the dealership the AC stopped working. I text my salesman Paul and he said to bring it back the next day. I was told the AC compressor needed to be replaced. I'm guessing not a cheap repair but they did the repair and 2 days later I was back in the road with the air conditioner humming away. There was no charge for this repair. It read more

I bought a 2008 Buick LaCrosse here for $3,200 and soon discovered it had major rust throughout, a leaking water pump, and steering/brake problems that made it unsafe. The car was priced well above market for its condition. I expected at least a basic level of honesty regarding safety-related problems. Very disappointed and would not recommend this dealer. read more

If I could give 0 stars I would. Husband and I went to look at a car that was still on the website at the time we arrived , we were told it was sold , my husband asked what it went for to which we were responded " doesn't matter it's sold" ,please not the vehicle which we were interested in is still sitting in the front row of the dealership without a sold signage as I type this. My husband asked " is that the only alpine you have" , again the response was " that's the only bmw we have " , while I am looking at a black 5 series sitting next to it. Also keep in mind that my husband is "brown" , these are Caucasian men. So all in all , we were prepared to purchase the vehicle , not finance , but I would not dignify this dealership with the business of me even paying for their restroom. Notice to anyone with any color on your skin, do not even bother to look here. read more

I spoke to Bob and I couldn't be happier. He was very fair and honest about the price and condition of the car. He bent over backward to help me understand the cost of the car and its current market value. I would go back to Enfield St. Auto Sales for future purchases. read more

I went to look at car at Enfield. After I test drove it I decided to make an offer. When I gave the salesman (Bob) a price he was very insulted. He said used car salesmen don't dicker. The price is as marked. I told him it is my experience that used car salesmen do negotiate a price. He then told me he was sorry he took the car off the showroom floor to let me test drive it. I told him I was sorry I didn't set a price for the car before I drove 2 hours to see it. They don't want to sell cars here. read more

Very bad experience. Untrustworthy people selling junky cars. Bob was unprofessional and plain creepy. Made several unruly comments and has no morals. Will not care if they sell u a car that breaks down 2 days later, they will pretend it was your fault and ignore you. Wish we never went. If you want a good used car don't go here. read more

Disappointed in my experience with this shady dealership. Went to look at two cars they had advertised. The first I looked at wouldn't even start. The second had the check engine light on. After drawing up the purchase contract and agreeing to repair vehicle before purchase (in writing) and putting down a deposit, waited for almost two weeks with no communication from dealer. Constant excuses as to why the car was taking so long and the constant reminder that they are "very busy and have other things to deal with" (basically they will get to it when they get to it). The only time the dealer expressed any interest in actually selling the car was when I called to cancel the deal and move on. Of course they insisted on keeping the deposit because they wouldn't have repaired the car "so soon" if I wasn't going to buy it. read more

Went to this dealer around 4:45pm and spoke to a guy who I assumed to be the owner, and i asked him about a car and told him what i was lookin for and just got awkward silence and he said well idk. I was there like wth. And he was like thanks for coming in. I didn't even know the conversation was over because he didn't even answer my questions this place is a JOKE! Save your money and go somewhere else. By far the worst and most awkward customer service I've ever had. read more

I bought a truck from here recently and the service went so above and beyond I told myself I had to review these guys. Paul was amazing and I love my truck. Hate to see negative reviews because they are good people here, period. Thank you Paul, I appreciate everything you all did for me. read more

I'm a 50 + year old woman on disability raising my autistic grandson. I gave what little I could which was a thousand dollars to my daughter twoards a car. My 25 year old daughter bought a car from this place for 5000 dollars. She started having problems right away and brought to a Subaru dealership and found out the transmission is going, oil leak, bad brakes and wheel barring for starters. Bob was rude and basically said its as is yet he told ny daughter if there were any big problems they could work it out yet asked for cash in 50's and 100 dollar bills when she paid 5000 in cash. Says well it passed inspection so we are under no legal obligation to fix any of the issues. Then says he will look for a used transmission but next day says owner won't help to fix any of the issues because one of her friends gave this place a bad review. How is this place still In business? If you read the Google reviews its horrible. Unfortunately my daughter only saw the rating on car fax which is very misleading. Shame on Bob and the owner of this place. Sleazy and unethical sales to say the very least! read more

I went into the dealership on 09/07/21 and spoke to Paul. I have been doing business with them for 25 years. I saw a 2008 dodge pickup on the lot that piqued my interest. I test drove it and decided I wanted the truck and started a trade in negotiation. Paul wrote some info down and said he would call me back. As I was there another gentleman came in and also wanted to test drive it. I left and waited for the call that never came. I called them back on 9/08 and spoke to Bob. I know Bob and has bought a few cars from him. I asked about the truck and Bob said "oh that's already been sold". I asked him when and he said yesterday. So Paul sold the truck out from under me. I felt bad as I hadn't put a holder on it, but cash was never discussed. I guess even with repeat customers the dollar talks and BS walks. I felt abused and I won't be back to buy any more cars. read more

What a disaster.... Rude on the phone (if they answer). Drove a hundred miles to see a car that had no business being sold as is from any kind of dealer (and I use the term loosely here). Could see the car, but all the other cars were so packed in there was no opportunity to get it out to test drive it...and no seller willing to do same even though I had called ahead. Seedy would be a step up! 2 bad the cars are stuck with this seller~~~I almost feel bad for them... :-( read more

I recently purchased a Honda Accord and I have to say that is was such a smooth process and I'm so happy that I came here to buy my car. My salesman was so helpful and patient as I asked my many questions, which I am thankful for. I found him to be very easy to deal with. I am very happy with my car and found the staff to be Professional, honest and courteous. read more

I would highly recommend this business ! Paul Lepak was my salesman and went above and beyond to make sure my transaction went smoothly. He is professional, sincere and took care of every detail every step of the way. Make sure you visit this dealership and ask for Paul. You won't be disappointed! Thank you for your five start quality service! read more

I called Dave Remenik (sales associate) at Enfield last week asking for more than the 3 blurry pictures of a $10,000 truck to be emailed to me. He was rushed and rude on the phone but agreed to send them "when he got around to it" as he put it because it was raining. When I asked when he thought he may get them to me he replied when I get around to it probably In a week. I live out of state and was literally going to fly in with cash NOT finance as this is what I've been looking for. I waited a week and thought it was unprofessional the way he handled it and then didn't get back to me, but gave him another call. He replied back with an email of a handful of totally blurry pictures some distorted by rain and no answer to the handful of specific questions I asked regarding the truck (which has been on there for weeks). I emailed back asking for clear pictures as I was flying In and said I didn't want to be surprised with what I found. I also said I was bummed when leaving him a voice message that I didn't hear from him for a week and thought it was unprofessional if they're in fact in the business of selling vehicles. I called Dave Remenik back today and again asked for clearer pictures citing the email he sent. Here is his response: "That's actually the best I can do for photos , sorry . I will tell you the frame is not one of the ones that had the metal failed ( for lack of a better term ) it does however have the common wear and looks of any truck 12 yrs old . I know it's hard to go just by pics. It's a nice truck but it's not new . It's your call if you want to come out here." I asked him again to send better pictures and he said he may be able to get around to it in another week. I asked him why so long and told him I was frustrated as I was planning to fly in to see it and again want to be clear with what I was looking for. Dave Remenik then proceeded to tell me he didn't have time for me, "we both know you're not going to buy it and you're wasting your time. You think you're a big shot"...and so on. He advised me that he wasn't willing to answer my questions, nor pass me on to anyone else to speak with as I asked for his manager. He advised me he was the sales manager and there was no one else working there. I told him I could resolve it with him like an adult or speak to his manager/owner, to which he replied "let it go you blow hard". I not only operate a business but have been extensively involved in customer care/management for over 16 years. This kind of attitude and unwillingness to resolve an issue, and more so desire to pick a fight amazes me. There is no excuse for such horrible service, nor for someone being that rude and calling a potential customer a liar and fake. I hope that no one has to go through this again with Dave Remenik. ....still hoping to get a response from the manager or owner....Dave has my number and so does your business. Thank you. read more

Nightmare..and that's putting it mildly.. this company doesn't even deserve one star My boyfriend purchased his vehicle from Enfield Auto Sales in November with the WRITTEN agreement that the dealer would replace the side airbag. It is now February and we have yet to see any results and Enfield Auto Sales refuses to return our calls. We have now filed a complaint with the attorney general because they refuse to act like ADULTS. We have the written agreement so clearly their intelligence is zero. I would say to NEVER buy a car from these morons. read more

Would've given 1 star but they're nice over the phone...I guess? Had a great conversation with an employee about VW I planned to come see and purchase. I called them to see if I could come take a look at it but they said they had to make a repair and would call me back in 2 days when it was finished. I excitedly waited for their call but they never called back. when I called at 9 AM of the third day, they told me the car had already sold. They never bothered to call me back even though this employee was insistent that they would. Don't waste your time with these people. Totally lost any potential business they'd have with me and my family, and they completely let me down. read more

I bought my first car here and was told I had a 90 day warranty on it regardless of what happened. When I called within he first 10 days of owning the car they told me it "wasn't their problem" and I should seek help elsewhere. I would never suggest buying a car from here, all they care about is clearing their lot and making a sale, they don't care about customers or maintaining good rapport. And for the record, the car I bought has been NOTHING but problems when he sold it to me he never told me he'd be giving me a spare tire that doesn't even fit my car?? I am still upset I wasted my time and money. read more

Have bought 5 cars from here, always a good value. When you buy a used car you are getting something used, some of the other posters should workout on their credit score and buy new. Quit whining. There is no magic wand on the car. Usually found what we needed and negotiated a fair price. I am in charge of the many vehicles in my family and the LAST thing I waanted was multiple problems. The owner seems to find good values and passes them along trying to make a reasonable living. read more

I purchased a car here early this month. The salesperson was great and recommended a bank where I could get a loan to cover the difference. The car was exactly as it was online and we were able to get the paperwork done and the car off the lot in a day. The longest part was dealing with the CT DMV, not their fault. Overall great service and I am very happy with my purchase. read more

Very pleased with the their service and the car. Bob did a fantastic job and worked to get the car to us within a few days. A very friendly and painless experience. I recommend checking them out if you are looking to buy. Purchased a great 2002 Honda CR-V for our daughter. Thanks again. read more

I recently bought a Jeep Wrangler from this dealer and have nothing but good things to say about the dealer and salesman. They were super accommodating and printed out a car fax for me, allowed me to get under car to really look for the notorious rust problems wranglers often have and were not pushy. Even after I drove the car off the lot and it had a clutch issue they were quick and reasonable in their response to fix it. They could have told me to pound sand since I did take it "as is". I've been told by many people in the car buisiness that have seen the Jeep since I purchased it that "I got a good deal". They are really a great used car dealership and I would absolutely go back here and will tell all my family and friends to see them when in the used car market! read more

I would give them 0 stars if I could. The guy on the phone (I think Bob was his name) is the rudest guy ever. I seriously have never wished anything bad to happen to anyone, but this guy deserves it. Have money, was willing to put a deposit on the car and drive 4.5 hours each way to get it. I just wanted to see more than the 2 pictures they have online. Wasn't willing to take more pictures. Then I found a friend who lives closer who was willing to check it out for me. They were unwilling to take a deposit. Kept saying car will be gone tomorrow. A bunch of pricks. read more

Ugh, I bought a 2003 Ford Focus from here last year with 67K miles on it for $5k. When I bought it, I asked then to replace the clutch (clutch kit, with all the bits) they gave me a hard time but we settled on a deal, if I payed for the parts they would install (totally fair). The car was missing a hubcap and i asked them to replace them when i picked it up, they agreed, upon arrival, the car had a non matching hubcap on the one wheel. Me and my dad laughed and really didn't care. The alternator gave out the next day, I brought the car back to them just to be greeted by "well what do you want me to do about it?!'. After they begrudgingly replaced the alternator (with a JUNKYARD one), the coil pack gave out, followed by the cooling fan resistor, thermostat, front coil spring, and rear springs. The (manual) transmission started making excessive noise so I threw it on jack stands and checked the gear oil... black... and low. The either re-used the old nasty gear oil when they did the clutch, or never did the clutch. After I personally replaced all these things, my passenger side engine mount gave out, and the slave cylinder (inside the transmission), and master cylinder gave out. $2500 later I traded it in at Four Town Auto Sales in Somers CT. Much better dealership. Stay away from this place. read more

I went to Enfield Motor Sales earlier today and had probably the worst and by far the most laughable experience I have ever had at a car dealership. Ive worked at 3 dealerships and am currently working at one and I assure you this is far from a professional dealership; This dealership is extremely sleazy and shady. I went to look at the Mercedes they had there and right off the bat when I inquired about the vehicle the short hefty gentleman that works there started asking me if I had a bank or credit union in mind for the car. I told him id obviously we're not even close to talking about finances yet, so then he asked me about my trade (clearly he didnt understand I just wanted to look at the car first) so I showed him the vehicle I was trading in and he appraised it as 20% of its worth! Ive had my car appraised by 3 other PROFESSIONAL appraisers and all were either at its book value or atleast only a few hundred below. He tried scamming me on my trade, typical sleazy dealership technique, then he went and grabbed the keys to the mercedes and we went to the car and when I asked to drive it he said he usually doesnt let customers drive the car before theyve presented him with the funds for the car.....WHAT!? What dealership does that! hahaha none! Only the sleaziest of the sleazy. I laughed at him and said "So wait, you want to get paid for the car before I even take it for a test drive? You want me to commit to buying before I even step foot in the car?!" And he just stuttered and said "well I guess we can figure somethin .." and I just cut him off and said I dont even want to drive the car anymore, im not buying anything from this dealership and got in my car and walked away. DO NOT GO TO THIS DEALERSHIP! Its EXTREEEEMELY sleazy and shady. read more