This review is about Steve Pellissier. I had a bad experience with him.
I was referred to Steve by another stylist. She said he was skilled blowing out naturally curly hair. Before my first appointment, I communicated with Steve via text. I showed him pictures of my hair in its naturally curly state. I also showed him pictures of after it had been blown out the way I like it. He assured me that he was confident that he could get the same result.
I booked an appointment for root color and a blow out. The color was fine. My blow out did not turn out well. The end result was frizzy and straight. My hair had no body. I watched him while he worked on my hair. I was concerned that it was not going to turn out well because of the way he was blowing it out. He was not putting tension on the blow out. And, he was mixing dry blown out hair with part of the hair that was still wet. He should have put the hair in sections. But while I was in his chair, I did not complain. I was hoping my hair would turn out better. I wanted to give him the benefit of the doubt.
Other than that, the first appointment was without incident. We had a nice conversation. I paid him for his work and his time. As I was leaving, he gave suggestions where I could have lunch in the area. I booked another appointment for 3 weeks out.
About a week or two later I wrote back to him. I was tactful. I told him I realized that he has been in the industry for a while and knows his craft. However, as a customer I know my own hair, and I know what works. I told him I had been disappointed with the blow out. I made suggestions on things he could do differently during the next appointment to get a better result. I was very understanding and told him that I was willing to try him out a second time. I told him that I know my naturally curly hair is a challenge and that some stylists need to blow out my hair a few times until they get the hang of what works.
I went back for my next scheduled appointment. He colored my hair. Then processed the color. Then he washed out my hair. He did not put a robe on me when he was washing out the color. As he was washing my hair, I could feel water running down my back. I never had this experience before in a salon. I was uncomfortable. But, again, I did not complain. I thought it was just water and that it would dry.
When I stood up, he told me that color had gotten onto my pants and stained the pants. He gave me color remover and suggested that I go into the bathroom and try to remove the stain. The stains were very dark and I could not remove them. So a brand new pair of pants were ruined.
Steve then blamed me for what had happened. He raised his voice and yelled loudly. He said this was my fault because I wore light clothing. That I should not have worn light clothing on hair coloring day. I had worn a dark top. My pants were light. Understandably, I did not expect water and hair dye to get on my pants. That could have been prevented had he given me a robe to wear, and had he been careful in the wash out bowl. He should not have allowed water to go on my neck and my back. He could have put a towel around my neck to have prevented that.
When Steve raised his voice, I got defensive and responded in kind. I was caught off guard. I told him most people would have apologized. That he could have at least offered to pay for my clothing and that the pants were new. He said he would not pay for my cloths. That this was my fault. He said I have a high strung personality, and that I should have worn lighter clothing. In other words, he would not take responsibility.
I told Steve that the damage to my clothes had nothing to do with my personality. (Though I do disagree with his description of me). It happened because he was sloppy. That I could take him to small claims. He told me to leave the store while my hair was soaking wet. He said that he did not take to threats. (It was not a threat. It is a fact. That is still an option). The other stylists in the store heard us arguing. I do not think they were paying attention to what we said to one another. I think they wanted to dissipate the scene that Steve had created. A few came over and told him to blow out my hair and not to send me home with soaking wet hair.
He then blew out my hair. The blow out looked better than the prior time I was there because he followed my suggestions. (Though it still was not as good as it usually is after a professional blow out). So, without asking me, Steve started taking pictures of my hair and apologized for the "mishap" a few minutes prior. I told him that I did not want him to take pictures of me and I left the salon.
This person has a bad temper and blames others for his negligence. I have never had this experience in another salon. Most stylists put a robe on their customers before removing hair dye. Most stylist do not let water get all over their customers when they are washing someone's hair. read more
