Brian was very helpful and made sure that all my questions and concerns get addressed. Brian also helped me load the furniture I bought on sale to my truck. 10/10 for Brian. Environment: place is clean and welcoming Prices: reasonable Financing: good plans. Thanks read more

Meh is right! Came here last night an hour before they closed in hopes of finding a new desk for my husband. As soon as we walked in the vultures jumped on us like we were a juicy piece of meat! We mentioned we were looking for a desk and the salesman showed us where they were. He left us alone but once he noticed we were almost done looking he offered to sell us mattresses! Huh?! can it transform into a desk? No thanks!! Walking out I felt like the 2 sale people at the door were gonna arrest me or something. Totally an uncomfortable shopping experience. read more

Don't even waste your time. The staff is rude, the quality of the furniture is garbage, and this is why they don't put any prices on the website. No I'm not hired by any of their competitors, honestly there is nobody considered competition because no company would be dumb enough to make you goto their 'showroom' to buy without preparing you for prices. Also if you try calling this store asking for a price quote, expect them to huff and puff and put you on hold for a VERY long time. To me, I'd rather spend money on the better sites like Pottery Barn or C&B. At least you know you get what you pay for and their staff is helpful. read more

Great furniture shopping experience from start to finish! We needed dining room furniture and the selection at Ashley was outstanding! We found exactly what we needed and the price fit right in our budget. Our salesperson Frank was extremely patient and helpful and we ended up with a gorgeous dining set. Delivery went smoothly, and although our original delivery time was pushed back by about 30 minutes, our driver kept us informed and we were still within our 4 hour window that was originally set. One small personal pet peeve is the hi-pressure tactic of trying to push extended warranty. Once it's offered and I decline, please don't keep trying Overall a perfectly satisfied customer and I will send friends here based on my positive experience and the great quality of Ashley furniture. read more

Ashley Store - Furniture Stores Near Me - Hawthorne, California

Please do not buy from here. I spent 7,000 dollars redoing our furniture and they have NO NO NO customer service. I have wasted literally 4 days waiting on back ordered product... that's actually what I am doing now. I've waited 2 months and no one seems to care... some lady will just call and say it will be delivered on a future date after you spent your whole day waiting. My delivery for today was scheduled from 8am to 12.... they called at 945AM and said the truck got a late start. Now its 3:26pm and still no call. Very bad business... sad... wish i could return all this stuff. Don't let them take advantage of you, your time, and your money. read more

PLEASE DO NOT SHOP HERE! It should be negative one stars!!! I visited the store Friday, October 6, 2015. I was greeted nicely by a salesman (Michael) who helped me and was very kind. He found the furniture I wanted, and I got it at a fair price. While scheduling delivery I explained to him that I would not be available to receive my future until after 5pm due to my work schedule. He told me this was fine and scheduled my delivery for Monday, October 9th. I was instructed to have my room ready for delivery and I did so.(Tossed out all my old furniture.) Monday I received a call around 12 noon from Ashley's, stating that they were 2 stops ahead of my home. I Informed them that I would not be home to receive the furniture until after 5pm. It was an inconvenience to them, so they agreed to deliver Wednesday, October 11, 2015. I also received a confirmation call. Tuesday October 10, 2015 I received a call stating that my furniture was on back order and would not arrive until Monday October 16th. I explained the inconvenience that it would be to me, and my confusion about how can an item that was going to be delivered Monday be on back order. This meant nothing to the "manager" I spoke with over the phone. (I think her name was Crystal, Christine... or something with a C) She explained that my furniture was on back order and she wasn't doing anything about it. Of course I came in the store upset, demanding answers or a refund. The manager on duty around that time (not sure of his name but an African American male) said that, because he didn't like the way I was talking he would not grant me a refund. Then stuck his tongue out. I told him that he could not deny me a refund, regardless of how upset I was, and that I would call corporate. He said he didn't care and told the woman helping me to not give me a refund. She proceeded with the refund anyway. Bottom line is I took my money elsewhere. The managers are rude. They are very unorganized and lack of communication is going to cause them to lose a lot of business. 3 yrs max they will probably be out of business. read more

If I could give a zero for the customer service the way they take care of business I would, because this store is not worth rating I purchased a coffee table and 2 end tables. The coffee table has a scratch on the table top so I called the next day to tell them which was within my time frame to make a complaint. I was informed that they would order another table top so I didn't hear anything from them so I called back and they sent a technician out he checked it out and saw the problem then called to see if the glass was ordered he was told that the glass was ordered but they didn't know when it was coming so I called customer service and spoke LaShondra and she told me that she put in for a refund and pick up and that they would call me in 48 hrs to let me know when they would pick it up after hearing nothing I called back and spoke to LaShondra again and she told me this time that the case was closed but said that she was going to reopen the case and they were going to call me in 48 hrs and let me know when I would get a refund and when they were going to pick up the coffee table and end tables I heard nothing so I called back and spoke to Gabriella and she said my claim was denied no one called me and told me anything and it was 96 hrs before this last call. Now it looks like I'm stuck with something I don't like, I'm trying to upgrade my home and I went to ashleys home furnishings thinking that this was the place to go since my neighbors referred me to them and later found that they had problems with them too and I'm back to where I started from. I don't advise anyone to buy anything from ashleys furnishings no matter what they are offering or what the discount is. And the salesman Michael Patriarca is only interested in his commission he will try to find all kinds of ways to prevent you from using any discount coupons you may have. Buyer beware when you go to ashleys. It looks good but all that glitters ain't gold. Never again. read more

I do like their furniture and general price points. HOWEVER, there are things that need to be addressed. My wife and I went in to make a simple purchase on our Ashley's charge card. Here's how our recent purchase went down: We made the decision to purchase a 5 piece casual dining set for $499.99. Our salesperson seemed very disorganized and confused. After he finally did the paperwork, the total price magically jumped to $625.00. We asked how the price jumped so high and he explained that it was $69 for delivery and assembly + tax. Tax, I can understand, obviously. However, there was absolutely NO mention of a delivery fee when he was doing the paperwork. This really should be addressed up front and we even contested it. We were told we could pick it up ourselves if we were willing to drive to Colton to do so. That was 65 miles away...no thanks. Still, it's a pretty standard feature these days to have free delivery. You're a showroom...I get it. Don't make the customer pay for your poor business choices. I'll keep that in mind next time. Actually, there won't be a next time. It continues... Next, after signing enough paperwork to merit a home purchase, we were informed that we needed to pay the tax and delivery up-front. Apparently, as of June 1st their financing company would only finance the actual purchase price. Again, this was not mentioned until the end of the transaction. We explained that we were just hoping to make a quick purchase, slide our Ashley's card and be done with it. We were not happy. After the delivery charge and this new news, we were about to walk out. They called the manager over and, somehow, they were able to magically finance the entire charge. Thank you but that's really suspicious. Lastly, after being told initially that it would be about 3 days for delivery, they informed us that it would actually be over two weeks. At this point, after all the crap and paperwork, we stuck with the deal but did so reluctantly. We both left with buyer's remorse. Ashley's, we won't be buying from you any longer. You need to update your business model, especially in this day and age. You need to train your staff to communicate better so that your future customers (not us!) don't leave feeling like they were taken advantage of. We'll be going elsewhere in the future. read more

Rude. Period. The folks here define it. We walked to ask about their Guardsmen service, which is a paid service that sends trained staff to fix stains and tears on furniture at your home. We had paid for this service at a different ashley location which is now closed. When we contacted guardsmen for repair they mentioned we were not in their system despite us having a physical certificate stating we DO have the service. They suggested we go to Ashley and get an invoice that shows the name 'guardsmen" and not 'repair service' We came to this location to find out what went wrong. We were taken to the main desk where no one would make eye contact! we politely asked one of the staff about the matter. The person sitting next asks for our first name - without ever saying hello or anything. We answer and she pulls up something on her screen. A third staff sitting next to her starts to tell us we never paid for it. Ofcourse, none of these people introduced themselves to us. Ever. In short - despite us having a darn certificate from guardsmen - she told on our face we never paid for it. Because it's not in her system. She kept insisting this till we just had to walk out. Bottom line is, if it's not in their system - even if you have paper copies - you never paid for it. Some great system they have going on in here. Just called another ashley location and they already offered to help us and have started doing this. Over emails. Stay away from this location. read more

They are the absolute worse. I went in and ordered a bedroom set on September 6th 2020. A dresser, nightstand, headboard and mattress. The delivery was scheduled for September 26th, the date we were moving into our new house. The delivery drivers show up with just the nightstand and dresser. Im asking them where everything else is, they didn't know. I call customer service and was told that the headboard and mattress are on back order. Those items were NOT ON BACKORDER WHEN THEY TOOK MY MONEY FOR THEM. Nobody called us or emailed to let us know we would not be receiving the items as scheduled. I asked to speak with a supervisor and was told by call center rep Elise that there weren't any supervisors available. I left a message for the store manager. I have yet to hear back from him. This is the 2nd time that I've had an issue with this particular Ashley furniture store and I will never buy anything from them again. They got one star because I had to.... read more

I kid you not, you are better off buying Ikea. Visited the store a few weeks ago and bought a bedroom set. We spent a significant amount of money to upgrade the bed because apparently you have to take one as part of the package, and since the standard one was of far lesser quality than the one we currently owned, we really didn't have too much choice Was relatively happy at this point. When it was delivered days later noticed there was only 1 nightstand instead of 2 which makes no sense because who buys 1 nightstand but 2 lamps? I guess we should have made sure that was clarified in the contract. Okay will take some of the blame for this. Still, at this point Ashley deserves better than 1 star. When the movers arranged everything noticed that there was a small gouge in the bottom of the dresser and 2 scratches on the bed frame, was irritated but still they deserve better than 1 star, and at this point did not want to not have a bed to sleep in or furniture so was just willing to suck it up and keep it. Back to the store we go next week to buy another nightstand, which was delivered several days later. When the movers drop this off, and quickly bolt, went to start putting things in it and noticed a giant scratch on the side of it. So of the 4 pieces of furniture we received from Ashley, 3 of them have marks on them. In addition this nightstand looked to be peeling on part of the wood/fake wood whatever cheap crap their furniture is made out of. Done with this company. In the last 3 years probably spent $4,000 with them. No more. Every single piece of furniture from Ikea I have ever purchased did not have scratches out of the box, and it costs significantly less as well. Don't shop here! read more

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My husband and I were looking for a couch and found what we thought we wanted at Ashley. The salesman that we were working with was SUPER pushy though, making me want to question the decision. He really wanted to sell the protection for the couch, but at $229 - we could nearly just pay for any damage that happened, rather than buy the insurance for 5 years. He kept telling us we could buy the couch and then if we changed our mind come back and return it... ummm no. If I am sure I want to buy it, I'll buy it. I'm not going to buy it, spend $3,000 to not take it home, and then ask for a refund. We couldn't make a decision, but ended up finding a nearly identical couch with everything we wanted plus more for $1,000 less somewhere else!! That's a HUGE savings! Not only that, we saved $100 on delivery, and even the protection plan was $100 less at another store! To me the service was too pushy and the prices were too high to shop here again. read more

Terrible, terrible, worst quality... Bought bedroom set and living room set. Both need to be thrown away, worst quality possible on planet earth. The bed squeaks all night, terrible engeneering on their part. The sofa is so magnetic that pulls your hair up, very unpleasant to sit and enjoy. Coffe table falling apart. I would give their products 0 star If I could. It took them more than a month to deliver, in three different deliveries, had to sleep on the mattrass on the floor all that time. I usually don't write any reviews, but this one, I am so frustrated that people need to know. I was thinking I will get better quality furniture then Ikea, but Ikea would have been much better and less expensive choice. read more

If I could give them no starts I would. I purchased a furniture set on april 17, 2014 and it is now May 25, 2014 and the furniture already has tears in it. I called Guardsman which I paid extra to have a warranty for any tears or wrips for my furniture. They are not trying to tell me somethings aren't covered and because it was a floor model there is nothing they can do for me. Whats the point of spending over $1000 for furniture if it is going to freaking tear. Ridiculous!!!! NEVER BUY ANYTHING FROM ASHLEY FURNITURE!!!!! read more

We walked in and had nothing but great service. Cammy the manager greeted us and had Benjamin help us out on what we needed. After we picked all our furniture Benjamin work closely with Cammy to give us the best deal. We greatly appreciate and are very please with the outcome. I will recommend this place and our salesman to all my family and friends. Thank you, Johnny &Teri Bui read more

This is one of the greatest Ashley's furniture store locations I have been to! Fahimeh (sales rep)and Deante (store manager) were the best. They were very accommodating and helped me furnish my whole apartment. I highly recommend going to this location. read more

Ashley Store - Dining room area - Furniture Stores Near Me - Hawthorne, California

I had literally the worst experience while asking the customer service representative, as I was waiting to ask them a question about the billing and warranty policy, Tisbeth and Maria continued to have a personal conversation amongst themselves as not only myself was waiting, but three other individuals as well the phones ringing with them seeming to not care. I gave Ashley Furniture a try due to being recommended by family and friends who have shopped there for furniture in the years past; however, that was clearly a recommendation for employees who were there before these two representatives of Ashley Furniture. Corporate really needs to look into how this store is ran, because it seems as though there's more of an emphasis on comradery, personal relationships and lack of concern versus true customer service, presentation and a welcoming experience. Those are two that I would seriously look into replacing for someone that actually cares about the customers which make it possible for them to be working. read more

Ashley Store - Furniture Stores Near Me - Hawthorne, California

Bought furniture from this store before, disappointed yesterday. In my option they had false advertising. LA Times ad stated, no interest for 30 months, no down payment, and no minimum purchase " on entire inventory". But when I got there only offered for 12 months. States advertisement only for certain items. I will make complaint to LA DA office, and consumer affair. read more

Ashley's furniture sales defected mattresses and refuse to do anything about it because it has stains. I havent had my mattress for over a year and I wouldn't be complaining about it if it wasnt defected. avoid Ashley's furniture. greedy company read more

Ashley Store - Furniture Stores Near Me - Hawthorne, California

The store is very cluttered and not very good sanitizing measurers are taken considering people are touching all the furniture. No one helped me or guided me on how to navigate the he store. It would be different if this was a discount furniture store and it was you but what you see type of thing. Very unprofessional atmosphere and the workers are profiling the customers to determine if they will help them. I will not do business with this company because the employees are not trained to help all customers. read more

Amazing experience. Went in to purchase a dining set and living room set, everything went so smooth. Charles, I believe he is the store manager, made sure I was taken care of. read more

I was searching for a new sofa we did our research and Ashley furniture was it. The sales lady was very knowledgeable and polite and friendly. The process was great and they kept us posted from sale to delivery. The delivery drivers were fast and efficient and friendly. When we are ready for more furniture we will definitely go back to Ashley. So if you are looking for quality products and friendly service we highly recommend Ashley Furniture. read more

It amazes me at all the bad reviews here. My advice: IGNORE them. Ashley moves millions of dollars in furniture every month, so the only people who seem to write the bad reviews are the disgruntled customers. They have a great selection of furniture, plus catalogs with items not on their showroom. As far as customer service goes, they have always been friendly, attentive to our needs and responsive. Two items we took delivery of needed a small repair, and technicians were dispatched immediately to fix it. I think what we have with all these bad reviews is a small fraction of customers becoming a vocal majority because satisfied customers don't have as much motivation to write a review, I'm the first person to complain about crappy craftsmanship and poor customer service, so everytime I buy something from them I'm always expecting to be disappointed, but it never happens. And their prices cannot be beat. All of the furniture we purchased was well made. Just inspect items carefully upon delivery, if you aren't happy, they will resolve it. So ignore all the whiny perfectionists who takes photos of microscopic scratches which you will find at ANY store including their beloved Ikea and give them a chance, we have many times and always satisfied. read more

Go see George A. !!!! What a kind, not pushy, knowledged expert! Helped us get a great couch and we'll be back for our tempurpedic bed. read more

Ashley Store - Thank you George, we appreciated your greatness! - Furniture Stores Near Me - Hawthorne, California

AVOID AT ALL COSTS! I just bought a dining set from these crooks and they screwed me! We bought some benches and chairs but the idiot salesman did not tell us that the chairs are on back order! And now the date keeps slipping and their customer service is epically horrible! The a-hole I spoke to, Richie (a supposed sales manager) told me to "calm down," when I called about it. NO apologies for the misinformation or scam they pulled in trying to get us to buy this set. We never would have bought if we had known we wouldn't get half of it for two months! It's not worth saving money - the store is ghetto and so are the sales people. You've been warned! Really should be ZERO STARS! read more

I came here browsing for a mattress, and while the selection was great for a store which does not specialize in mattress sales. Upon entering I was immediately harassed by a sales lady who followed me to mattress section, and wanted to show me around. I really just wanted to look around and not buy today. She insisted on knowing my price range, which at the moment I hadn't decided how much I wanted to spend on a mattress. I found the salesperson rather pushy and condescending and not very helpful to the process at all. There was a point where the sales lady told us that it wasn't possible to compare prices between their seally mattresses and other sealy mattresses at other stores because they just weren't the same. A blatant lie and sales tactic of course...Upon leaving the mattress section of the store there was a group of sales associates who we're yelping at us "you won't find a better deal than this! Etc etc... I looked around at the furniture and a lot of the wood had a cheap somewhat plastic feel to it, so I wouldn't recommend buying a bed frame from there. Overall I found the mattress section had a great selection but the pushy condescending sales staff was a HUGE turnoff... Definitely going to buy a mattress elsewhere. read more

Man do I wish I would've read the reviews before I ordered from them. I will say I ended up placing an online order. Currently on the phone hoping that I can get my $$ back for delivery. Item was on backorder, although they didn't tell me that when I purchased. Now I have to take off work because they suck!! I had to call them to finally get the delivery scheduled and it's been 3 weeks!!! They suck. Two stars because the love seat that wasn't on back order came and was nice. Also delivery guys were friendly. read more

Adam & Cammy were amazingly friendly and knowledgeable sales people. We enjoyed being able to browse through the furniture with their staff always close at hand but not underfoot. Adam researched the answers when he did not know the answers but frankly, he knew most of the answers. Cam my worked with us to make our package complete, enabling us to get a little extra thrown in to the package to complete the guest room mattress purchase. read more

Do not buy their store brand mattresses. I did and their was a 1 inch indentation in the center within a year. When I finally realized it had a 5 year warranty they sent someone out (1st time they gave him wrong address and he was very very rude and called and would not come 5 minutes to where I actually lived) - it took 3 weeks to send someone else. This person found the slightest imperfection (a small discoloration nowhere near the indentation) and voided the warranty. My son now has back problems. To add to this problem. Don't finance with Acceptance Now unless you plan to pay within a couple months. I still owed money after the furniture started falling apart. read more

Customer Service are Bullies; they made u feel like they doing you a favor for asking about your delivery. Once they get their money they treat you like nothing. Ashamed and disgusted by their service. I WILL NEVER NEVER WILL BUY ANYTHING FROM ASHLEY EVER!!! I will also advice anyone who plans to. If they can't train and educate their employees here then I assume it's the same every location and will never risk the frustration they putting me now read more

Shopped here for a couch, found a perfect couch at a good price! When I walked in I was greeted by a sales associate who was friendly and very helpful, showed me where things were and was able to get my furniture delivered within 2 days. Ive shopped here a couple other times and have never had any problems. This is always one of the stores I look at when buying furniture. read more

Really extremely bad customer service including delivery service. I bought a dining table set here (Ocean) and it's a nightmare to return these poor quality products: the color was different from the description, 3 out of 4 chairs were wobbly, and one of the chairs was chipped upon delivery (noticed it after the delivery guys left). I will not purchase furnitures from this store including online store anymore. The in-store and the Ashley online store are not linked together thus you can't use the store credit for online products. And the dispatch department people were extremely rude: I spoke with Gesele and Karlene. There were no efforts to help. The whole process was worst experience I've ever had. The only person I can say thank you is Cammy, the manager of the store who was the only person that listened to and apologized. read more

It is a shame to be chased around a store with a sales person standing behind you literally reading the price tag that you are simultaneously reading. I needed a lot of furniture but stop looking a third into my visit due to the overzealous sales staff. A polite "just looking" or "no I need no help at the moment" is not sufficient to be left to one's own devices. I couldn't even think without the same sales staff interrupting me with a rapid fire of questions. The sad thing is I've been researching what I wanted on their website for a month, I bought elsewhere. read more

I was helped by Aamir Kursiwala in selecting a sleep sofa. It took me quite a while to two pick between two great deals. I must commend Aamir for his patience as I walked the store sending pictures and talking to my daughter for help in making a decision. I really appreciated that he did not rush me, but instead continued to advise me regarding the different materials and benefits of either sofa. He even spoke to his manager to get me an additional discount regardless of which sofa I chose. To me, he is not just a salesperson but a friend that I trust to help me make shopping decisions without the ulterior motive of profit or income potential. He will be my "go to" person whenever I shop or have a question regarding furniture. read more

I purchased a bunk bed for my kid on September 1. The first scheduled delivery was on September 18. The pieces came damaged. They scheduled a 2nd delivery on Oct 5. AGAIN, the pieces came damaged. I've wasted 2 full days waiting for their delivery with ridiculous delivery time windows of 11:00 - 3:00! And now they can't even tell me when my next scheduled delivery will be. I asked for a full refund and they tell me that I need to come to the store to request for one. They require me to waste more of my time to get my money back! This is the biggest scam of a furniture store! STAY AWAY! Tried calling the store for a refund and they hung up on us! Started a claim with our cc and will be reporting Ashley Homestore for FRAUD! read more

We recently purchased a dining room set & buffet from Ashley. It arrived with a few nicks etc. We called the store and they brought out a new set which was in far worse condition. Since that time, they have never even called to see why we returned the second set or to see if we were satisfied with their service. Due to this type of customer service, we will never buy anything there again. We will take our business to Living Spaces. read more

I can't say anything good about my experience at this furniture store. I came in to shop for a bedroom set and purchased the worst experience ever. Upon purchasing the set it was delivered damaged and I was told by the delivery person it's repairable when it was!!! And to top it off they tried to give me an 8' mattress when I promised a 12' mattress . The delivery guy lied too SMDH! I was promised by the salesman HENRY ULTERAS "Oh yes Sir, the set is all solid wood" that was a lie!! I came in to the store speak with a manager RICHARD DEAN about it and he said "All sales are FINAL What do you want me to do ?" I left and contacted the Corporate office and opened seven cases to get resolution to this MESS, than and only then did I get some assistance. I was without a mattress to sleep on for 10 days! BUYER BEWARE !!! Never again read more

The in-store experience was great. Stella was the sales associate who assisted me, and she was the perfect level of helpful but not pushy! Gave us time to browse while showing us some great pieces that fit our needs. I purchased a lovely 3-piece set of 2 end tables and a coffee table that Stella pointed out for me. And the price was a really great deal. read more

If I could give 0 starts I would. WORST CUSTOMER SERVICE, WORST DELIVERY SERVICE and WORST TECHNICIANS . I purchased a bed about 3 weeks ago and the delivery guys, one named Arturo apparently built the bed and said it was complete but when I checked it seemed off, I went and purchased tools to unscrew part of the bed to see what was wrong. Once I unscrewed I seen a piece of wood that needed to be screwed on the bed with 4 wooden legs that I don't have that the delivery guy never mentioned parts of the bed were missing. I called Ashley's the following day to let them know about the missing parts, i told them if we can return the bed and get a new one they said a technician needed to make report to go based on. They sent a technician about a week after and the technician romeo was on his phone for 30min before entering my home to inspect the bed. I called everyday after that for update status and every time I get a different answer. I've been lied to about parts being in process. Now they tell me the bed doesn't come with those parts and apparently I need to purchase. False advertisement on the bed is a complete no. Apparently I can't even return the bed because it's been past the days I could return, all was a lie. read more

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If I could give 0 star I would don't buy nothing here so I recently bought a living room and know it's has a gap in between so they send a person to look at it and then they never got back to me and today I went to the store and the only thing they said was to call this number and I called that number before and they always leave me on hold for such a long time so I'm very mad and upset so I would never by anything else here really bad experience with them so make sure to actually pay attention to the yelp reviews .......... read more